{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8868239002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6550703002,"location":{"name":"Austin, Texas"},"metadata":null,"id":8868239002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0150","title":"Account Manager (ENT/Strategic) (Remote) (Austin, Texas)","company_name":"KnowBe4","first_published":"2026-10-05T11:01:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate sales opportunities and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years SaaS sales experience (Cybersecurity preferred but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling deals $500K+ in the Enterprise segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling multi-year deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International: English and local language proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has demonstrated expertise in value-based selling methodologies with enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level presentation and communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with strategic account planning and management showing measurable account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and progressing opportunities involving multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a track record of managing and closing complex, multi-year deals with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and communicating compelling business cases\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with consultative selling approach and value selling methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling technical objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in running discovery conversations and managing tailored product demonstrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical aptitude with experience using sales tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems (preferably Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with pipeline management \u0026amp;amp; accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of grit and resilience in challenging situations, with high performance under pressure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of setting and achieving ambitious personal or professional goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leadership in team settings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated interest in cybersecurity sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner with strong listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with previous presentation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent phone presence and professional demeanor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management and organizational skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle rejection and maintain persistence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a General understanding of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Human Risk Management \u0026amp;amp; challenges faced by IT / InfoSec Teams / Compliance \u0026amp;amp; Board Members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic network and email security concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM/SOAR platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zero Trust Architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phishing attack vectors\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity \u0026amp;amp; Access Management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security orchestration and automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General understanding of Security Technology Stack:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enterprise IAM solutions (Okta, Ping, Azure AD)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM platforms (Splunk, QRadar, LogRhythm)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EDR platforms (CrowdStrike, Carbon Black, SentinelOne)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security (AWS Security Hub, Azure Security Center)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email security solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GRC platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity and strong desire to learn about cybersecurity and technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy and comfort with business applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly grasp and explain basic technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex topics into simple terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in keeping up with current technology and cybersecurity trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of grit and resilience in challenging situations, with high performance under pressure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of setting and achieving ambitious personal or professional goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leadership in team settings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8868242002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6550705002,"location":{"name":"Chicago, Illinois"},"metadata":null,"id":8868242002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0150","title":"Account Manager (ENT/Strategic) (Remote) (Chicago, Illinois)","company_name":"KnowBe4","first_published":"2026-10-05T11:02:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate sales opportunities and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years SaaS sales experience (Cybersecurity preferred but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling deals $500K+ in the Enterprise segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling multi-year deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International: English and local language proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has demonstrated expertise in value-based selling methodologies with enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level presentation and communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with strategic account planning and management showing measurable account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and progressing opportunities involving multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a track record of managing and closing complex, multi-year deals with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and communicating compelling business cases\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with consultative selling approach and value selling methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling technical objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in running discovery conversations and managing tailored product demonstrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical aptitude with experience using sales tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems (preferably Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with pipeline management \u0026amp;amp; accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of grit and resilience in challenging situations, with high performance under pressure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of setting and achieving ambitious personal or professional goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leadership in team settings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated interest in cybersecurity sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner with strong listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with previous presentation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent phone presence and professional demeanor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management and organizational skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle rejection and maintain persistence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have a General understanding of:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Human Risk Management \u0026amp;amp; challenges faced by IT / InfoSec Teams / Compliance \u0026amp;amp; Board Members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic network and email security concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM/SOAR platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zero Trust Architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phishing attack vectors\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity \u0026amp;amp; Access Management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security orchestration and automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General understanding of Security Technology Stack:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enterprise IAM solutions (Okta, Ping, Azure AD)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM platforms (Splunk, QRadar, LogRhythm)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EDR platforms (CrowdStrike, Carbon Black, SentinelOne)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security (AWS Security Hub, Azure Security Center)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email security solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GRC platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity and strong desire to learn about cybersecurity and technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy and comfort with business applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly grasp and explain basic technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex topics into simple terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in keeping up with current technology and cybersecurity trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of grit and resilience in challenging situations, with high performance under pressure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of setting and achieving ambitious personal or professional goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leadership in team settings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8849987002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6543242002,"location":{"name":"Melbourne, Victoria, Australia"},"metadata":null,"id":8849987002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY26-0387","title":"\tAdvanced Support Technician (ECS Specialist) (Position located in Melbourne, Australia)","company_name":"KnowBe4","first_published":"2026-10-05T05:08:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/AUS.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;374\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Melbourne, Australia, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/melbourne\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Advanced Support Technician (ECS Specialist) is primarily responsible for handling complex, escalated technical issues related to KnowBe4 Email and Collaboration Security (ECS) product lines across all customer types. This role focuses on assisting Core Support Technician - ECS Specialists and managing challenging inquiries that require advanced technical expertise. While the role maintains a dedicated focus on ECS, the Specialist must be able to flex into and support the broader KSAT support volume/queue as business needs require, ensuring continuity of service during periods of high demand or staffing gaps. The ideal candidate will excel in providing detailed technical support, resolving intricate product-related issues, and contributing to product improvement through comprehensive bug reporting. They will also play a key role in knowledge sharing and training team members on advanced product features, ensuring the support team\u0026#39;s overall expertise continually evolves. This position requires in-depth product knowledge, superior problem-solving skills, and the ability to manage complex support scenarios effectively across both ECS and general KSAT queues as needed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve complex, escalated customer inquiries related to KnowBe4 ECS products efficiently and thoroughly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist Core Support Technicians with challenging technical questions and issues related to our ECS Product line\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle and assist with non ECS related tickets when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalated support tickets for all customer types, including Enterprise and Strategic customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical issues accurately and provide detailed solutions in support tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply advanced troubleshooting skills to resolve intricate product-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write comprehensive bug reports for the Engineering team to facilitate issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver training sessions on advanced product features for team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development of advanced support documentation and knowledge base articles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and prioritize escalated tickets in the support queue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Customer Success Managers to address complex customer problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously expand product knowledge to maintain expertise on all KnowBe4 offerings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1 year experience in similar or related position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with firewall and email protocols is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two-year degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4138642002,"name":"Melbourne, Victoria","location":null,"child_ids":[],"parent_id":4138640002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8903101002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6566454002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8903101002,"updated_at":"2026-10-28T15:50:07-04:00","requisition_id":"BY27-INTERN-23","title":"AI Customer Success Intern","company_name":"KnowBe4","first_published":"2026-10-21T11:47:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt; \u0026lt;/strong\u0026gt;(12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Customer Success Intern is a 3-month internship that combines domain knowledge and AI integrations. The intern supports the Customer Management team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The role combines learning how customer success works with building, testing, and maintaining AI workflows that make that work faster and more accurate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to build AI workflows like Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting, and to support rollout to the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like for adoption, health, and engagement, then turn it into prompts or logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of an AI assistant for real work, and interest in prompt design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL or Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with email and collaboration tools (Gmail, Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail-oriented, and able to manage multiple tasks with guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, coachable, and comfortable working in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to explain AI outputs and their limits to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable checking AI outputs against source data\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in AI, SaaS, or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to CRM tools (e.g., Salesforce) and customer success platforms (e.g., ChurnZero)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with an LLM API, Claude, or a no-code automation tool\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to MCP connectors or API integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8901837002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6565921002,"location":{"name":"Bangalore, Karnataka, India"},"metadata":null,"id":8901837002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0248","title":"Analyst, Deal Optimization Team (Position located in Bengaluru, India)","company_name":"KnowBe4","first_published":"2026-10-20T04:34:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/India.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;369\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are searching for a detail-oriented Deal Desk Analyst with exceptional customer service skills to join our dynamic global Revenue Operations team. This individual will help build up our Deal Desk team and provide expert deal analysis and evaluation to ensure optimal deal structure, pricing, and terms to maximize revenue. This role requires cross-functional collaboration with Legal, Finance, Order Processing, Global Sales and Customer Success teams, an exceptional understanding of sales processes, legal contract constructs, and a passion for achieving operational excellence, revenue optimization and delivering exceptional customer service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Deal Optimization Team (aka Deal Desk) team is a new organization at KnowBe4 and this role will begin with an initial charter focused on serving as a primary point of contact and advocate for Global KnowBe4 Sales and Customer Success teams, providing guidance on pricing and discounting, contract term options, and managing a deal exception process. In subsequent phases the role may take on functions related to helping educate and support the Sales and Customer Success teams regarding pricing and discounting strategies, levers and options to address customer needs, supporting deal structuring options, coaching sellers/CSMs on value-selling, proposing other levers as alternatives to discounting, support in packing of deals, advanced quoting, supporting sellers and CSMs with contract negotiations with customer procurement, and legal contract initial review and options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help design, build and support the end-to-end deal desk processes and policies, including liaising with stakeholders in Legal, Finance, Order Processing, Sales, and Customer Success to expedite deal approvals and deal bookings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and support to the Sales and Customer Success teams as they build business cases for exception requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and report on the need for policy and process changes, recommend, design, implement and communicate updates/changes to internal teams, ensuring field understanding and adherence to best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with IT to define, design, document needs for enhancing systems and reporting and maintain data hygiene across sales-related databases and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and report on key performance indicators to track the progress, effectiveness and efficiency of Deal Desk operations and provide transparency to our internal customers. Provide recommendations in assist in building out the appropriate KPIs and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help utilize pricing tools and ensure that all discounts and special pricing arrangements adhere to company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate deal approvals by compiling necessary information for presentation to stakeholders for decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that data related to deals is accurately entered and managed within Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on the creation, enhancement and improvement of reporting that tracks deal conversion rates, average sales cycles, and other KPIs related to the sales process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize the deal desk processes to improve deal velocity and sales productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and Technical Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Administration, Finance, or a related field required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years minimum Deal Desk experience in a SaaS company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce, CPQ and Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to truly hear, understand and empathize with Sales needs to provide exceptional customer service with every interaction, while balancing the requirement to adhere to guardrails needed by Legal and Finance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical abilities and relentless attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energetic self-starter with a \u0026#39;Sales/Customer Success Friendly\u0026#39; mentality who thrives in building trust and rapport in a cross-functional team setting, with highly effective interpersonal and communication skills, both written and verbal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combination of positive / can-do attitude, strong intellect, creative problem solving, and growth mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle stress with a positive, calm and data-driven approach, focused on company objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with honesty, integrity, transparency, enthusiasm, and respect for others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience successfully working in a fast-paced Global company with continuous change and competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work under tight deadlines and extended hours when necessary, especially at end of month\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4138644002,"name":"Bangalore, India","location":"Bangalore, Karnataka, India","child_ids":[],"parent_id":4138643002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8899901002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6565050002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8899901002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY27-INTERN-21","title":"CSM Project Manager Intern","company_name":"KnowBe4","first_published":"2026-10-19T11:54:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt; \u0026lt;/strong\u0026gt;(12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This role owns project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives. You will work closely with Customer Success Managers (CSMs), Renewal Specialists, Support, Account Management, and Product to deliver results on time and build scalable processes across the customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functional teams to keep projects moving and resolve blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report project status, risks, and outcomes to CS leadership and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with email and collaboration tools (Gmail, Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication, including executive-level updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized and able to manage multiple projects independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and adaptable in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in cybersecurity, SaaS, or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to CRM tools (e.g., Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of managing multiple projects with competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/4850649002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4636803002,"location":{"name":"Melbourne, Victoria, Australia"},"metadata":null,"id":4850649002,"updated_at":"2026-10-28T15:22:55-04:00","requisition_id":"P1761","title":"Customer Success Manager (Enterprise) (Position located in Melbourne, Australia)","company_name":"KnowBe4","first_published":"2020-08-31T08:27:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Melbourne, Australia, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/melbourne\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge\u0026amp;nbsp; relationships with new and existing customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high level of professionalism in the handling and managing of enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed targets for performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing accounts with complex IT systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing accounts with 1000+ employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SACP Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls,email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4138642002,"name":"Melbourne, Victoria","location":null,"child_ids":[],"parent_id":4138640002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8568495002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422444002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8568495002,"updated_at":"2026-10-28T15:22:56-04:00","requisition_id":"BY26-0324","title":"Customer Success Manager (Mid Market) (Hybrid) (Fluent in English)","company_name":"KnowBe4","first_published":"2026-05-28T09:28:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with new customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals and related upsell\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do due diligence discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed targets for performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed bookings targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8549019002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6414714002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8549019002,"updated_at":"2026-10-30T12:09:14-04:00","requisition_id":"BY26-0219, BY26-0217","title":"Customer Success Manager (SMB) (Hybrid) (Fluent in English)","company_name":"KnowBe4","first_published":"2026-05-15T12:49:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with new customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed bookings targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8816778002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6528511002,"location":{"name":"Tokyo, Japan"},"metadata":null,"id":8816778002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY22-1022","title":"Customer Success Manager (Tech Touch \u0026 SMB)","company_name":"KnowBe4","first_published":"2026-09-17T11:26:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Tokyo, Japan, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/tokyo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (TT \u0026amp;amp; SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. A Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with new customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed bookings targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4029677002,"name":"Tokyo, Japan","location":"東京都, Japan","child_ids":[],"parent_id":4138645002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8842510002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6540090002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8842510002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY26-0321","title":"Customer Success Team Lead (SMB) (Hybrid) (Fluent in English)","company_name":"KnowBe4","first_published":"2026-09-24T11:04:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Team Lead (SMB) is responsible for managing a team of Customer Success Managers whose primary function is building effective relationships with current customers and \u0026amp;nbsp;maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. With a production demand mindset, the Customer Success Team Lead will take extreme ownership for driving performance and managing the production of the Customer Success team to meet and exceed onboarding targets, renewals, cross-sell opportunities and ARR targets. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing high performing Customer Success teams and successfully manage the daily, weekly, monthly and quarterly production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develop the necessary corrective action plans accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering value, results and outcomes that align to customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to and propose changes to enhance as automation and business drivers evolve\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all aspects of the post-sale customer lifecycle are optimally managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute playbooks for Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business reviews and report key Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive level customers, forge relationships and provide insights and recommendations that support their objectives \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an executive level escalation point for customer issues and assist Customer Success Managers and Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the overall pipeline and the daily, weekly and monthly forecasts for your team and meet regularly with the VP Customer Success and EVP Global Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed Customer Success monthly onboarding targets and monthly, quarterly and annual sales bookings targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, lead and manage the growth, expansion and organizational capacity of the Customer Success Department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your team and Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success to develop and manage Performance Success Plans for CSMs that are underperforming and need improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing Customer Success managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a practice of continuous learning within CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with other leaders across the Company and promote cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote Customer Success within the Company, evangelize customer success stories and celebrate accomplishments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist Renewal Specialists with customer renewals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing a high performing Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for the cross-sell team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CSMs to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer value, outcomes and results that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and build high performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Portuguese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8842515002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6540093002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8842515002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY26-0239","title":"Customer Success Team Lead (Tech Touch) (Hybrid) (Fluent in English)","company_name":"KnowBe4","first_published":"2026-09-24T11:10:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Team Lead (Tech Touch) is responsible for managing a team of Customer Success Managers whose primary function is building effective relationships with current customers and maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. With a production demand mindset, the Customer Success Director will take extreme ownership for driving performance and managing the production of the Tech Touch Customer Success team to meet and exceed onboarding targets, renewals, cross-sell opportunities and ARR targets.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing high performing Customer Success teams and successfully manage the daily, weekly, monthly and quarterly production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develop the necessary corrective action plans accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering value, results and outcomes that align to customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to and propose changes to enhance as automation and business drivers evolve\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all aspects of the post-sale customer lifecycle are optimally managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute playbooks for Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business reviews and report key Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive level customers, forge relationships and provide insights and recommendations that support their objectives \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an executive level escalation point for customer issues and assist Customer Success Managers and Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the overall pipeline and the daily, weekly and monthly forecasts for your team and meet regularly with the VP Customer Success and EVP Global Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed Customer Success monthly onboarding targets and monthly, quarterly and annual sales bookings targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, lead and manage the growth, expansion and organizational capacity of the Customer Success Department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your team and Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success to develop and manage Performance Success Plans for CSMs that are underperforming and need improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing Customer Success managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a practice of continuous learning within CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with other leaders across the Company and promote cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote Customer Success within the Company, evangelize customer success stories and celebrate accomplishments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist Renewal Specialists with customer renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing a high performing Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for the cross-sell team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CSMs to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing CSMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 1 year managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer value, outcomes and results that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and build high performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Portuguese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8856509002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6545430002,"location":{"name":"Arlington, Virginia"},"metadata":null,"id":8856509002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY26-0175","title":"Cybersecurity Threat Researcher (Hybrid)","company_name":"KnowBe4","first_published":"2026-09-30T15:33:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cybersecurity Threat Researcher works in the KnowBe4 Threat Research Lab, and is responsible for deploying and configuring various security products and solutions such as endpoint, email, web and network protection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analysing trends and patterns in large data-sets to establish threat trends across regions, industries and business segment sizes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for cyber security and thrive on solving difficult and complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a genuine interest in mitigating phishing attacks and be familiar with recent vulnerabilities in our space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate phishing emails and have an understanding of Malware Analysis (Configuration of isolated Malware Analysis VM, Identification of File Formats, Basic Static \u0026amp;amp; Dynamic analysis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Threat Actor Tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Enjoy sharing their knowledge and working with team members and external stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate threat knowledge in a customer facing environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and enable various departments within KnowBe4 with Threat Intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, investigate, and respond to alerts coming in from the Knowbe4 email platform efficiently and without support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independent research projects to contribute regularly to external-facing Knowbe4 Threat Labs content, such as blogs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS or equivalent plus 3 years experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS or equivalent plus 1 year experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well versed with IOCs, reverse engineering and threat campaign tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in malicious URL and phishing Email analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python automation preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in customer-facing environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with triaging complex customer queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with databases (SQL or MQL) preferable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $90,000 - $100,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8878401002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6555358002,"location":{"name":"Cheltenham, England, United Kingdom"},"metadata":null,"id":8878401002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0441","title":"Cybersecurity Threat Researcher (Position located in Cheltenham, United Kingdom)","company_name":"KnowBe4","first_published":"2026-10-08T04:48:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cybersecurity Threat Researcher works in the KnowBe4 Threat Research Lab, and is responsible for deploying and configuring various security products and solutions such as endpoint, email, web and network protection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS or equivalent plus 3 years experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS or equivalent plus 1 year experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well versed with IOCs, reverse engineering and threat campaign tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in malicious URL and phishing Email analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python automation preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in customer-facing environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with triaging complex customer queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with databases (SQL or MQL) preferable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analysing trends and patterns in large data-sets to establish threat trends across regions, industries and business segment sizes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a passion for cyber security and thrive on solving difficult and complex problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a genuine interest in mitigating phishing attacks and be familiar with recent vulnerabilities in our space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate phishing emails and have an understanding of Malware Analysis (Configuration of isolated Malware Analysis VM, Identification of File Formats, Basic Static \u0026amp;amp; Dynamic analysis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Threat Actor Tools and techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Enjoy sharing their knowledge and working with team members and external stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate threat knowledge in a customer facing environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and enable various departments within KnowBe4 with Threat Intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage, investigate, and respond to alerts coming in from the Knowbe4 email platform efficiently and without support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independent research projects to contribute regularly to external-facing Knowbe4 Threat Labs content, such as blogs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4090539002,"name":"Cheltenham, England","location":"Cheltenham, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8871781002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6552363002,"location":{"name":"Arlington, Virginia"},"metadata":null,"id":8871781002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY27-INTERN-28","title":"Demand Generation Intern (Hybrid) ","company_name":"KnowBe4","first_published":"2026-10-06T15:57:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Arlington area. This position will require the intern to work in our Arlington, VA office 3 days a week.\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt; \u0026lt;/strong\u0026gt;(12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Demand Generation Intern will support the Global Demand team with internal and 3rd party marketing programs. The ideal candidate will support campaign setup and execution, reporting, asset organization, and tracking to ensure programs run smoothly and deliver high-quality results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with the marketing team to help set up, monitor, and report on demand gen programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and update Salesforce campaigns for various marketing programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track campaign pacing and lead quality; identify discrepancies and manage lead-return processes with 3rd-party vendors.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage campaign tracking links in our UTM database to ensure proper tracking of campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development of campaign assets, managing the hand-off to external vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with verifying, cleaning and processing lead reports from 3rd party vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain hands-on experience monitoring full-funnel programs and lead lifecycles within Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn to interpret initiative pacing and ROI to make data-driven optimization decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the \u0026quot;why\u0026quot; and \u0026quot;how\u0026quot; of UTM tracking and multi-channel program attribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the mechanics of 3rd-party partnerships, from creative delivery to lead quality audits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education: Currently pursuing or recently completed a Bachelor’s degree in Marketing, Business, Data Analytics, Communications, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong desire to learn marketing technology; prior exposure to a CRM (like Salesforce) or Email Marketing tools is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to write clearly and professionally, especially when coordinating with external partners or vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ability to manage multiple projects or \u0026quot;demand programs\u0026quot; simultaneously while meeting strict deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills are essential with the ability to positively interact with persons at all levels of our organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Google Sheets, Docs, and Slides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talent for multi-tasking, being results oriented and organizationally proficient.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team oriented and willing to help others to achieve success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop creative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think and act independently.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively prioritize and resolve multiple competing tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal professionally, courteously and tactfully with external partners and coworkers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-reliant with the ability to innovate and introduce change showing sound judgment and pragmatism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance or in-house experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017384002,"name":"Internships","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8899970002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6565076002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8899970002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY27-INTERN-22","title":"Digital Customer Success Intern","company_name":"KnowBe4","first_published":"2026-10-19T11:52:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt; \u0026lt;/strong\u0026gt;(12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Digital Customer Success Intern will support the Digital CS Program within Customer Success, helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform through digital, lifecycle-aligned engagement. This temporary, for-credit internship is designed for someone eager to learn digital customer engagement, campaign execution, and customer health and adoption management in a fast-paced SaaS environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work alongside the Digital Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Product Marketing, Account Management) to execute campaigns, maintain engagement data, respond to customer requests, and support internal process improvement. Successful interns may be considered for a full-time Digital Customer Success role after the semester concludes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support digital campaign execution\u0026lt;/strong\u0026gt; by assisting with the build and quality review of targeted, lifecycle-aligned email journeys that deliver value-added content to the right contacts at the right time, under the guidance of the Digital Success Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain audience segments and engagement data\u0026lt;/strong\u0026gt; by building and updating segments, applying campaign entry and exit criteria, and keeping contact, subscription, and engagement records accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor campaign performance\u0026lt;/strong\u0026gt; by pulling and summarizing opens, clicks, and delivery metrics, and flagging trends across contacts, accounts, and designations for the team to review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prepare adoption and value plays\u0026lt;/strong\u0026gt; by drafting customer-facing content around a clear call to action and queuing timely plays for review and approval before delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Respond to inbound requests\u0026lt;/strong\u0026gt; for enablement, self-service guidance, and support case review by triaging requests, routing them to the right owner, and drafting responses from approved templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ensure content meets brand standards\u0026lt;/strong\u0026gt; by checking drafts against KnowBe4’s brand, design, tone, and voice guidelines before they go to review and approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build product knowledge\u0026lt;/strong\u0026gt; across the KnowBe4 Platform, including security awareness training, phishing simulation, email \u0026amp;amp; collaboration security, and AIDA, so you can speak to how customers use the product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor adoption signals\u0026lt;/strong\u0026gt; for assigned accounts and share usage and engagement trends with CSMs and Renewal Specialists to support retention and renewal goals and identify expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Capture customer feedback\u0026lt;/strong\u0026gt; and share it with Product Management, Technical Support, and Sales through the established channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Participate in team initiatives and ad hoc campaign requests \u0026lt;/strong\u0026gt;that improve customer experience, such as refreshing templates, updating onboarding checklists, documenting playbooks, and preparing assets for the CSMs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field (enrollment is required for this for-credit internship)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with email and collaboration tools (Gmail, Google Workspace)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience or exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication, including concise customer-facing writing with a clear call to action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail-oriented, and able to manage multiple tasks with guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable reading engagement data and drawing simple conclusions from it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, coachable, and comfortable working in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to marketing automation or customer success platforms (e.g., Marketo, ChurnZero, Gainsight) or CRM tools (e.g., Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coursework or projects involving email campaigns, data analysis, customer support, onboarding, or account management (school, part-time, or internships)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in additional languages (not required); KnowBe4 localizes campaigns for markets including Japan and Germany\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8645186002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6452675002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8645186002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"P64","title":"Director Account Executives (ENT)","company_name":"KnowBe4","first_published":"2026-07-22T11:47:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;384\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director Account Executives (ENT/Strategic) is responsible for managing a team of Account Executives and maximizing all sales opportunities they are assigned. More specifically, this position will ensure that subordinates are meeting and/or exceeding their monthly sales quota by targeting new business as well as reactivating dark (lapsed) customer accounts. In addition, this position will work to employ best in class sales techniques to ensure the sales team delivers on its revenue goals on a monthly, quarterly and annual basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage time off requests and other day-to-day needs of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with internal Legal, Infosec, Finance and Support Departments to help facilitate deals to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze team statistics, key indicators and results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement, and manage sales strategies for the team in line with our GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a highly productive and professional enterprise sales team meeting their monthly and quarterly sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Sales Development Team on drilling ideas, sales strategy workshops, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas of improvement and suggest training and/or disciplinary actions to increase production in coordination with People Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be up-to-date and fluent on KnowBe4 policy and procedure and ensure it is in use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make genuine recommendations as to the hiring, firing, disciplining and promoting of Enterprise team members to which the company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert on closing, negotiating, prospecting and other key elements that are necessary to ensure departmental Monthly and Quarterly targets are met or exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate reporting and pipeline management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify the values and mission of KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an accurate pipeline for your team and conduct weekly pipeline reviews with all your Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend Company Marketing Events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations\u0026amp;nbsp; as to the hiring, firing, disciplining, and promoting of subordinate employees to which the organization gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS sales background preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8894009002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6562279002,"location":{"name":"Cheltenham, England, United Kingdom"},"metadata":null,"id":8894009002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0717","title":"Graduate Cybersecurity Threat Researcher (Position located in Cheltenham, United Kingdom)","company_name":"KnowBe4","first_published":"2026-10-16T06:33:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cybersecurity Graduate Threat Researcher works in the KnowBe4 Threat Research Lab, and is responsible for deploying and configuring various security products and solutions such as endpoint, email, web and network protection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in deploying and maintaining cybersecurity products in lab settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support inventory management of licenses and updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members on cybersecurity projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science, Cybersecurity, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internship experience or up to 1 year of experience in cybersecurity preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of IOCs and threat analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scripting for task automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4090539002,"name":"Cheltenham, England","location":"Cheltenham, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8700231002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6476604002,"location":{"name":"Cheltenham, United Kingdom"},"metadata":null,"id":8700231002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"BY24-0617","title":"Graduate Data Scientist - Cyber Analytics (Position located in Cheltenham, United Kingdom)","company_name":"KnowBe4","first_published":"2026-08-12T10:18:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cybersecurity Threat Analyst works in the KnowBe4 Threat Research Lab, and is responsible for creating solutions and models to detect threats in KnowBe4’s target markets and products.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about the product this position deals with - click here: \u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.egress.com/products\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.egress.com/products\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.egress.com/products\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyzes threat data and implements technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate and create extensions to detection paradigms in end to end fashion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing, understanding and reverse engineering phishing attacks and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and implementing broader attack vectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing detection algorithms (python, c#) and extracting identifying features of phishing emails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding human behaviour and communications, and how they can be exploited by attackers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using machine learning to identify broader phishing trends and how to protect against them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Physics or a related quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of SQL for data extraction and manipulation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to write clean, efficient code. Proficiency in Python or C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard ML algorithms (e.g., linear/logistic regression, decision trees, random forests) and libraries like Scikit-Learn or TensorFlow/PyTorch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in being able to quickly learn and adapt to new areas of technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think outside the box and/or think maliciously to deliver creative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4090539002,"name":"Cheltenham, England","location":"Cheltenham, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8801211002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6521658002,"location":{"name":"Remote"},"metadata":null,"id":8801211002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY26-0301, BY26-0294","title":"HR Business Partner (Remote)","company_name":"KnowBe4","first_published":"2026-09-11T12:58:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;The HR Business Partner (Global Functional Lead) is a strategic global lead responsible for defining the \u0026quot;what\u0026quot; of the talent agenda for their assigned business functions. Operating within a matrixed global model, this role owns the talent strategy, organizational design, and leadership coaching for their functional client groups worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HRBP acts as the primary strategic architect, partnering with Regional HR Leaders (who own the \u0026quot;how\u0026quot; and local execution) to ensure a consistent, high-performance employee experience across all geographies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Functional Talent Strategy \u0026amp;amp; Org Design (The \u0026quot;What\u0026quot;)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Global Strategic Lead: Identify root-cause business challenges for assigned functions and translate them into a multi-year global HR roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Architecture: Lead organizational design and restructuring initiatives for the function, ensuring global scalability and alignment with company goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Succession \u0026amp;amp; Talent Reviews: Own the annual global talent review and succession planning process for the function, identifying high-potential talent and bridging leadership gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Planning: Partner with Finance and Functional Heads to lead global headcount planning and talent acquisition prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Matrix Collaboration (Functional vs. Regional)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regional Partnership: Collaborate with Regional HR Leaders (Americas, EMEA, APJ) to adapt global functional strategies to local legal and cultural requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One Voice to Leadership: Serve as the primary point of contact for the function\u0026#39;s senior-most global leaders, ensuring they receive coherent and coordinated HR support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Consistency: Ensure HR programs (Performance, Compensation, DEI) are implemented with consistency across all regions for the specific function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Handoffs: Manage explicit handoffs to Regional HR for local Employee Relations, compliance, and office-specific culture initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Information Exchange: Ensure vital information is flowing between yourself, the function you’re supporting, and the regional HR leaders. Empowerment through coordination and collaboration is the way!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Leadership Coaching \u0026amp;amp; Performance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Executive Advisory: Act as a trusted sounding board and coach for senior executives on people-related decisions, org health, and leadership behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Performance: Partner with Employee Relations and Regional HR to inculcate a high-performance culture, guiding managers on talent assessment and complex performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compensation Strategy: Collaborate with the Total Rewards COE to broker scalable compensation and pay-equity strategies that align with functional benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;COE \u0026amp;amp; Operational Integration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;COE Liaison: Interface with Talent Acquisition, Talent Management, and Total Rewards to deliver specialized solutions that address functional pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems Optimization: Advocate for and help accelerate \u0026quot;Manager Self-Service\u0026quot; and automation in partnership with HR Operations to improve the functional user experience (UX).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Employee Relations Support\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;US Case Support: Partner with Employee Relations to help cover and support any overflow cases (US only). This includes direct work on disciplinary items, investigations, grievance resolution, and offboards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in HR, Business, or a related field (Master’s/MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive HR experience, with at least 5 years in a strategic HRBP capacity supporting global/matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Matrix Navigation:\u0026lt;/strong\u0026gt; Proven ability to influence across reporting lines—balancing global functional needs with regional operational realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outside-In Thinking:\u0026lt;/strong\u0026gt; Ability to develop HR solutions starting with the business client’s needs and moving toward process design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Diplomacy:\u0026lt;/strong\u0026gt; Exceptional communication skills; ability to manage \u0026quot;Functional vs. Regional\u0026quot; tensions and escalate issues via defined protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Fluency:\u0026lt;/strong\u0026gt; Proficiency with Workday and a data-driven approach to HR analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discretion:\u0026lt;/strong\u0026gt; Expert-level judgment in handling highly confidential executive-level matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional Collaboration: \u0026lt;/strong\u0026gt;This role will need to collaborate with HRBPs, regional HR teams, and COE teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1791474104.820389\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Preferred Location:\u0026lt;/strong\u0026gt; Proximity to our Arlington, Clearwater, or New York offices is an added bonus.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $100,000 - $120,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 12/11/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8893957002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6562252002,"location":{"name":"Cheltenham, England, United Kingdom"},"metadata":null,"id":8893957002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0444","title":"Information Security Analyst (Remote in the UK)","company_name":"KnowBe4","first_published":"2026-10-16T09:01:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Leeds, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Information Security Analyst, this role is to protect company and customer data by monitoring for threats and implementing various security measures. Additional responsibilities include investigating and addressing any security incidents, conducting security reviews, and taking the necessary steps to ensure the privacy, integrity, and availability of our information systems, services, and networks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will support platforms that require you to obtain UK SC Clearance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responds to security alerts created across infosec alerting systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalates security alerts requiring further investigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creates new security alerts and dashboards as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs threat hunting across information security log feeds\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creates Infosec policies, procedures, and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors, investigates and responds to security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs root cause analysis on identified vulnerabilities and incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts security reviews and penetration testing across company products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts vulnerability scanning and triages vulnerabilities across company products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor changes in the network and network activity for threats\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security certification such as, one or more of, Security+, GSEC, CompTIA CySA+, or Cisco Cyber Ops are desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated knowledge of information security concepts and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has an understanding of InfoSec concepts such as: cloud infrastructure, application security, vulnerability scanning, penetration testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM tools, log observability, Azure or AWS and other infosec related apps and tools preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in information technology or a related field preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infosec testing tools and scripts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI tools (like Claude Code) to deliver data analysis and application development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with Microsoft Sentinel and/or Elasticsearch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with SaaS application concepts: secure configuration, API’s, logging, access control, permissions, troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with Docker and containerization is desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with implementing secure IT SaaS applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with OWASP top 10 and MITRE ATT\u0026amp;amp;CK Framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of various operating systems, ChromeOS, Linux, Mac, Windows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to navigate the linux command line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills, Excellent Analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4126575002,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4090539002,"name":"Cheltenham, England","location":"Cheltenham, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8761398002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6504701002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8761398002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"BY26-0400","title":"Manager, Customer Onboarding (Fluent in English)","company_name":"KnowBe4","first_published":"2026-08-28T15:54:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, Customer Onboarding\u0026amp;nbsp; will lead and oversee the Onboarding Consulting team within KnowBe4 located in Sao Paulo, Brazil. This management role is responsible for managing a high performing Customer Onboarding team responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Manager, Customer Onboarding\u0026amp;nbsp; will work closely with their manager, Global Customer Services leadership as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to continuously optimize the customer onboarding process and experience accelerating time to first value and driving long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop the Onboarding Consultant team building a culture of continuous learning, building deep product and platform expertise and focus on delivering customer outcomes through collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the delivery of technical solutions and strategic guidance to customers throughout their onboarding lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Onboarding and Customer Services leadership and cross-functional teams to define and execute highly scalable customer success strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key performance metrics related to time to live and first value, resource capacity, skills and throughput and customer satisfaction ensuring continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices and frameworks for technical solution delivery and implementation excellence that drive repeatability, scalability and global consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for complex customer implementation and technical challenges as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and provide feedback to Product and Engineering teams to enhance platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of innovation, collaboration, and customer-centricity within the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience and education required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in customer onboarding, customer implementation and/or customer success within a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery in a high velocity motion serving Commercial customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience building, scaling and managing high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency with AI/SaaS platforms, system architecture and solution delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with a focus on delivering exceptional customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cybersecurity experience and expertise is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills and strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build solid technical understanding of the KnowBe4 platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and cross train as product and platform innovation occurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8889268002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6560075002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8889268002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY27-INTERN-27","title":"Multimedia Designer Intern","company_name":"KnowBe4","first_published":"2026-10-15T13:47:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday - Thursday).\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt; \u0026lt;/strong\u0026gt;(12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Multimedia Designer Intern performs essential duties to create animated 2- and 3-dimensional images to enhance the current interactive training modules into world-class, dynamic e-learning modules. They will also design the supporting materials that accompany the modules including but not limited to posters, security documents, and motion graphics. It is important that they provide fresh ideas with original solutions through engaging design and animation. The creative process at different stages may include conceptualization, storyboarding, layout, animation, graphic design, and editing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create multimedia assets for e-learning modules\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multimedia design includes: conceptualise; develop and produce visually engaging digital content across various platforms, combining graphics, animation, video, and interactive media to effectively communicate ideas and support engaging training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create graphics and edit photos to use within animations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create engaging documents and motion graphics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create new/edit existing videos and animations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform sound mixing and synchronization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate effectively with a cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work within deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and package graphic assets for localization vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow internal style guides; file hierarchies and production flow procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure conformance with accessibility standards such as WCAG 2.1 AA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing or recently completed a degree or certificate in Digital Media, Animation, Graphic Design, Communications, Marketing, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio showcasing creative writing and visual storytelling through social media content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with post-production and video editing software, such as Adobe After Effects, Premiere Pro, and Audition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and editing illustrated animations (coursework, freelance work, internships, or personal projects accepted)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of social media platforms and current video trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with post production and video editing software (Adobe After Effects, Adobe Premier Pro, Adobe Audition, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Editing software experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and editing illustrated animations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017384002,"name":"Internships","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8761421002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6504708002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8761421002,"updated_at":"2026-10-29T16:51:45-04:00","requisition_id":"BY26-0225 BY26-0226 BY26-0227 BY26-0232 BY26-0233","title":"Onboarding Consultant (Fluent in English)","company_name":"KnowBe4","first_published":"2026-08-28T16:01:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products. The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support during platform setup, configuration, and initial training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience\u0026lt;span data-start-index=\u0026quot;401\u0026quot;\u0026gt; in Customer Onboarding, Customer Implementation, Customer Support, Technical Consulting, Business Analysis, or a related client-facing technical role.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;682\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;705\u0026quot;\u0026gt;Familiarity with standard concepts, practices, and procedures within the \u0026lt;/span\u0026gt;IT Security field and AI/SaaS technology space.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;827\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;850\u0026quot;\u0026gt;Ability to quickly grasp new technical concepts, understand the \u0026lt;/span\u0026gt;KnowBe4 platform\u0026lt;span data-start-index=\u0026quot;932\u0026quot;\u0026gt;, and cross-train as new products and innovations are introduced.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-start-index=\u0026quot;401\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1037\u0026quot;\u0026gt;Experience with \u0026lt;/span\u0026gt;Salesforce\u0026lt;span data-start-index=\u0026quot;1065\u0026quot;\u0026gt; or equivalent CRM platforms.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-start-index=\u0026quot;401\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1065\u0026quot;\u0026gt;Proficiency in Google Workspace (Gmail, Google Docs) and Microsoft Office (Excel, Word)\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-start-index=\u0026quot;401\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1065\u0026quot;\u0026gt;Superior customer service skills with the ability to build strong rapport via phone, email, and video conferencing\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;401\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1065\u0026quot;\u0026gt;Strong verbal and written communication skills (fluent in English)\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8911003002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6569930002,"location":{"name":"singapore"},"metadata":null,"id":8911003002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0435, BY26-0436, BY26-043, BY26-0438,","title":"Onboarding Consultant (Located in Singapore)","company_name":"KnowBe4","first_published":"2026-10-23T06:39:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Singapore, Singapore, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/singapore\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/singapore\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/singapore\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support during platform setup, configuration, and initial training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space, 2 years experience in Customer Implementation, Customer Onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, Technical Consulting, Business Analyst or related roles and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a Services PSA solution and/or time tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;AI/Saas application, Cybersecurity and IT experience is plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007606002,"name":"Singapore","location":"Singapore, Central Singapore, Singapore","child_ids":[],"parent_id":4138639002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8909525002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6569284002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8909525002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0427","title":"Professional Services Consultant (Fluent in Spanish) (Hybrid)","company_name":"KnowBe4","first_published":"2026-10-22T15:41:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Professional Services Consultant is a customer-facing consultant responsible for gathering requirements, designing, building, and implementing solutions that enable customers to successfully adopt and operationalize KnowBe4 products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns the technical journey from discovery through production deployment. Consultants partner directly with customers to understand their business objectives, technical environment, architecture, and requirements. The Professional Services Consultant translates these requirements into a solution design, builds and configures the solution, validates with testing, enables admins with platform knowledge and functionality, and leads the customer through production deployment to successfully hand off to the Customer Success team for continued adoption of the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify dependencies, integration requirements, and architectural considerations early in the engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into clear technical requirements and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Implement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the solution design for customer implementations and loop in senior members of the Professional Services team as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document solution designs, architecture decisions, technical requirements, and implementation specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customers through configuration, integration, testing, validation, migration, and go-live activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve complex technical blockers that could impact deployment timelines or solution quality, managing escalation to Product and/or Engineering as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate that the implemented solution meets agreed technical and business requirements, and ensure customers are technically prepared to operate and maintain it post-implementation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Advise and Enable:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor throughout the engagement, helping customers determine how the Knowbe4 platform should be implemented within their environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide necessary API documentation and overview\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate customer administrators and technical teams on solution architecture, configuration, operational best practices, and ongoing management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide customers with clear documentation and guidance to support long-term ownership of the deployed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend improvements or additional capabilities based on customer objectives and observed technical needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role, gained at a SaaS/AI technology company or a consulting firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with M365 and/or Google Workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/Saas application, Cybersecurity and IT experience is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical discovery and requirements-gathering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to independently manage the technical components of multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer-facing communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates integrity, accountability, respect, and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Spanish\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8817791002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6528990002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8817791002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY24-0633","title":"Professional Services Consultant (Hybrid)","company_name":"KnowBe4","first_published":"2026-09-18T08:15:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Professional Services Consultant is a customer-facing consultant responsible for gathering requirements, designing, building, and implementing solutions that enable customers to successfully adopt and operationalize KnowBe4 products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role owns the technical journey from discovery through production deployment. Consultants partner directly with customers to understand their business objectives, technical environment, architecture, and requirements. The Professional Services Consultant translates these requirements into a solution design, builds and configures the solution, validates with testing, enables admins with platform knowledge and functionality, and leads the customer through production deployment to successfully hand off to the Customer Success team for continued adoption of the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify dependencies, integration requirements, and architectural considerations early in the engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into clear technical requirements and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Implement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the solution design for customer implementations and loop in senior members of the Professional Services team as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document solution designs, architecture decisions, technical requirements, and implementation specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customers through configuration, integration, testing, validation, migration, and go-live activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve complex technical blockers that could impact deployment timelines or solution quality, managing escalation to Product and/or Engineering as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate that the implemented solution meets agreed technical and business requirements, and ensure customers are technically prepared to operate and maintain it post-implementation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Advise and Enable:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor throughout the engagement, helping customers determine how the Knowbe4 platform should be implemented within their environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide necessary API documentation and overview\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate customer administrators and technical teams on solution architecture, configuration, operational best practices, and ongoing management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide customers with clear documentation and guidance to support long-term ownership of the deployed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend improvements or additional capabilities based on customer objectives and observed technical needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role, gained at a SaaS/AI technology company or a consulting firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with M365 and/or Google Workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/Saas application, Cybersecurity and IT experience is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical discovery and requirements-gathering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to independently manage the technical components of multiple customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer-facing communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates integrity, accountability, respect, and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8790869002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6516916002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8790869002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"BY26-0071","title":"Regional Account Executive (ENT) (Portuguese Speaking) (Remote) (Fluent in English)","company_name":"KnowBe4","first_published":"2026-09-09T15:55:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Account Executive (ENT) (International) position is responsible for acquiring new logos and upselling our existing Enterprise-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Enterprise-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products to existing customers to meet and exceed Enterprise monthly cross sale and expansion sales quota.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Enterprise opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience selling to Enterprise-sized businesses, required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Portuguese\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8870733002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6551921002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8870733002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0442","title":"Renewal Specialist Director (SMB)","company_name":"KnowBe4","first_published":"2026-10-08T15:49:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Renewal Specialist Director (SMB) is responsible for\u0026amp;nbsp;coordinating with SMB CSMs and customers to provide pricing quotes\u0026amp;nbsp;for renewals and then successfully and efficiently closing those opportunities. With a production demand mindset, the Renewal Specialist Director (SMB) will take extreme ownership for driving performance and managing production of the assigned CS SMB Renewal Specialist team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with SMB CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate pricing quotes for renewals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with the VP Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed booking targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom a high performing CS SMB Renewal Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a management escalation point and assist CS SMB Renewal Specialists with tags\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CS SMB Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success To develop and manage coaching plans for CS SMB Renewal Specialists that are underperforming and need improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Minimum\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures\u0026amp;nbsp;within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8568404002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422404002,"location":{"name":"Washington, DC Metro Area"},"metadata":null,"id":8568404002,"updated_at":"2026-10-28T15:22:56-04:00","requisition_id":"5/28/26","title":"Sales Development Representative (Hybrid)","company_name":"KnowBe4","first_published":"2026-05-28T08:14:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Arlington positions open to candidates located in the Washington DC area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Development Representative is responsible for reaching out to prospects, qualifying them and passing interested prospects to their assigned Territory/Account Executive(s).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About KnowBe4:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are the provider of the world\u0026#39;s largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gauge the interest of prospects to qualify them as potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pass the qualified and interested prospects to their assigned Territory/Account Executive(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a CRM or other Sales Tools a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Friendly phone voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Pleasantly persistent” as it can take multiple tries to reach a prospect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to leave a message and sound interested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be highly organized and results-oriented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8458586002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6378757002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8458586002,"updated_at":"2026-10-28T15:22:55-04:00","requisition_id":"3/11/26","title":"Sales Development Representative (Hybrid)","company_name":"KnowBe4","first_published":"2026-03-11T09:20:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;color: #ffffff;\u0026quot;\u0026gt;#ZR\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Development Representative is responsible for reaching out to prospects, qualifying them and passing interested prospects to their assigned Territory/Account Executive(s).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About KnowBe4:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are the provider of the world\u0026#39;s largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gauge the interest of prospects to qualify them as potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pass the qualified and interested prospects to their assigned Territory/Account Executive(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a CRM or other Sales Tools a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Friendly phone voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Pleasantly persistent” as it can take multiple tries to reach a prospect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to leave a message and sound interested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be highly organized and results-oriented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8870350002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6551732002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8870350002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY27-INTERN","title":"Sales Development Representative Intern (Hybrid)","company_name":"KnowBe4","first_published":"2026-10-06T08:47:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 4 days a week (Monday - Thursday).\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027 (12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt; You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few weeks. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Representative Intern at KnowBe4, you’ll see business through the lens of the provider of the world\u0026#39;s largest integrated new-school security awareness training and simulated phishing platform as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The sales development internship program will give aspiring sales professionals exposure to real strategies and techniques applied in a working sales organization.\u0026amp;nbsp; The individuals selected will be exposed to real sales conversations and get hands-on experience effectively finding, cleaning and prospecting new accounts to become KnowBe4 customers. You will work alongside current SDRs and interface with the Account Executives you will deliver to.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Map company structure and verify their information to find \u0026amp;nbsp;workable accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map and identify appropriate contacts from the workable accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn critical elements of prospecting conversations in preparation for qualification calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct calls and emails to drive solid demo bookings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and hand-off demo ready lead to quota carrying Sales Representatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn how to organize, clean, prospect, and maintain our CRM database\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Listen to demos of sales calls from \u0026amp;nbsp;Account Executives of varying levels of tenure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with cross-functional sales teams to understand the KnowBe4 business model better\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Learning Objectives:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get a full understanding of the Sales Roadmap to Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get a solid understanding of the Information Technology industry and the importance of security awareness training within a prospect’s organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn all critical elements of a solid sales prospecting process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and complete a successful sales handoff from prospecting efforts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply negotiating skills effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate classroom experience into practical application during the internship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internship Opportunities/Experiences:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Attend all scheduled professional development events for the intern program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-the-job training to learn the best business practices related to prospecting and sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time with inspiring sales leaders who are committed to providing ongoing training \u0026amp;amp; mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Training:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry, KnowBe4 and Sales process training at the beginning of the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn key terms related to KnowBe4 and cybersecurity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role-playing to learn conversation best practices, mirroring, labeling and objection-handling techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning best practice techniques for calling and emailing prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-the-job training in key sales development steps and strong administrative disciplines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn time management and balance of workload\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication and Empathy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident and Positive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient and Adaptable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitiveness and Tenacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Team Player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be a Junior or Senior candidate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017384002,"name":"Internships","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8870388002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6551753002,"location":{"name":"Arlington, Virginia"},"metadata":null,"id":8870388002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY27-INTERN","title":"Sales Development Representative Intern (Hybrid)","company_name":"KnowBe4","first_published":"2026-10-06T08:47:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;iframe src=\u0026quot;https://player.vimeo.com/video/749612474?h=76de6a8e5b\u0026quot; width=\u0026quot;300\u0026quot; height=\u0026quot;169\u0026quot;\u0026gt;\u0026lt;/iframe\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;This position is a hybrid role open to candidates in the greater Washington DC area. This position will require the intern to work in our Arlington, VA office 4 days a week (Monday - Thursday).\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Dates of Program: \u0026lt;/strong\u0026gt;January 25th, 2027 - April 16th, 2027 (12 weeks)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Application Dates:\u0026lt;/strong\u0026gt; You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few weeks. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Attention:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Internship Program Details: \u0026lt;/strong\u0026gt;Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/internships\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/internships\u0026lt;/a\u0026gt;.\u0026lt;span class=\u0026quot;c-message__edited_label\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sales Development Representative Intern at KnowBe4, you’ll see business through the lens of the provider of the world\u0026#39;s largest integrated new-school security awareness training and simulated phishing platform as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The sales development internship program will give aspiring sales professionals exposure to real strategies and techniques applied in a working sales organization.\u0026amp;nbsp; The individuals selected will be exposed to real sales conversations and get hands-on experience effectively finding, cleaning and prospecting new accounts to become KnowBe4 customers. You will work alongside current SDRs and interface with the Account Executives you will deliver to.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Map company structure and verify their information to find \u0026amp;nbsp;workable accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map and identify appropriate contacts from the workable accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn critical elements of prospecting conversations in preparation for qualification calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct calls and emails to drive solid demo bookings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule and hand-off demo ready lead to quota carrying Sales Representatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn how to organize, clean, prospect, and maintain our CRM database\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Listen to demos of sales calls from \u0026amp;nbsp;Account Executives of varying levels of tenure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with cross-functional sales teams to understand the KnowBe4 business model better\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Learning Objectives:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get a full understanding of the Sales Roadmap to Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get a solid understanding of the Information Technology industry and the importance of security awareness training within a prospect’s organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn all critical elements of a solid sales prospecting process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and complete a successful sales handoff from prospecting efforts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply negotiating skills effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate classroom experience into practical application during the internship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internship Opportunities/Experiences:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Attend all scheduled professional development events for the intern program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-the-job training to learn the best business practices related to prospecting and sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time with inspiring sales leaders who are committed to providing ongoing training \u0026amp;amp; mentoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Training:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry, KnowBe4 and Sales process training at the beginning of the internship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn key terms related to KnowBe4 and cybersecurity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role-playing to learn conversation best practices, mirroring, labeling and objection-handling techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning best practice techniques for calling and emailing prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On-the-job training in key sales development steps and strong administrative disciplines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn time management and balance of workload\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication and Empathy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident and Positive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilient and Adaptable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitiveness and Tenacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Team Player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be a Junior or Senior candidate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017384002,"name":"Internships","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8871547002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6552253002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8871547002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0335","title":"Sales Engineer (Hybrid)","company_name":"KnowBe4","first_published":"2026-10-07T11:36:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Engineer role at KnowBe4 is a developmental position focused on mastering the intersection of cybersecurity and technical sales. Initially, you will operate in a mentorship capacity, supporting Senior Sales Engineers to learn the nuances of our product suite and the sales cycle. As your technical proficiency grows, you will transition to directly engaging with SMB customers, attending meetings and conducting product demonstrations. You will serve as the primary technical point of contact during the Proof of Value (POV) process, managing implementation and optimization while having direct access to senior team members for high-level technical escalations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a baseline knowledge of all KnowBe4 Products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the value proposition of KnowBe4 products and can portray in meetings with internal colleagues and clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver product demonstrations for customers to a good level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with SMB prospects to implement and configure KnowBe4 product(s) for POV\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shadows and assist senior colleagues with their POVs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve baseline technical problems with KnowBe4 solutions that arise in the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support and input to Sales team when required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record and track POV activity in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 year degree or technical degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a customer-facing technical role is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Google Workspace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with M365 and Exchange Online\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naturally curious and agile, with a proven ability to rapidly absorb and apply new technological concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8647738002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6453582002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8647738002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"BY26-0320","title":"Sales Engineer (LATAM) (Hybrid)","company_name":"KnowBe4","first_published":"2026-07-24T09:28:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a \u0026lt;strong\u0026gt;Sales Engineer supporting the LATAM region\u0026lt;/strong\u0026gt;, you\u0026#39;ll be the trusted expert who bridges the gap between what prospects need and what our product delivers—turning technical features into clear business value during every sales conversation. Partnering closely with Account Executives dedicated to Latin America, you\u0026#39;ll support the end-to-end sales process: conducting engaging product demonstrations in Spanish, addressing technical questions, leading proof-of-value engagements, and helping regional customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that drives growth across LATAM.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1764685731.353589\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764685731.353589\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1768394586.149879\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1768394586.149879\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot; data-msg-ts=\u0026quot;1768394586.149879\u0026quot; data-msg-channel-id=\u0026quot;C068C9GK3F1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Demonstrations:\u0026lt;/strong\u0026gt; Support sales reps in clear, engaging product demonstrations in \u0026lt;strong\u0026gt;Spanish\u0026lt;/strong\u0026gt;, assisting them in showcasing our platform\u0026#39;s features and capabilities to regional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Support:\u0026lt;/strong\u0026gt; Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proof of Value Execution:\u0026lt;/strong\u0026gt; Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution\u0026#39;s impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery:\u0026lt;/strong\u0026gt; Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Resolution:\u0026lt;/strong\u0026gt; Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Collaboration:\u0026lt;/strong\u0026gt; Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learning:\u0026lt;/strong\u0026gt; Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;div\u0026gt;You\u0026#39;re the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed in a fast-growing market.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Native or full professional fluency in Spanish and English\u0026lt;/strong\u0026gt; (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presales Experience:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;1+ years\u0026lt;/strong\u0026gt; of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you\u0026#39;ve supported customer-facing sales activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Foundation:\u0026lt;/strong\u0026gt; Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you\u0026#39;re talking to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organization \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Mindset:\u0026lt;/strong\u0026gt; Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Orientation:\u0026lt;/strong\u0026gt; You\u0026#39;re genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points If You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency or working knowledge of Portuguese\u0026lt;/strong\u0026gt; (in addition to Spanish and English) to further support regional expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security awareness training, phishing simulation, or compliance management concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with mail environments, Active Directory, or common IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Why You\u0026#39;ll Love It Here\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Launch Pad:\u0026lt;/strong\u0026gt; You\u0026#39;ll build a strong foundation in technical sales within a high-growth region, with a clear path for advancement—many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Skill Development:\u0026lt;/strong\u0026gt; Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hybrid Flexibility:\u0026lt;/strong\u0026gt; 3-day in-office environment that balances time with your sales team for collaboration and deal strategy, while supporting the flexibility you need to manage customer calls and demonstrations across LATAM time zones effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Impact:\u0026lt;/strong\u0026gt; Work directly with organizations across Latin America solving real security challenges; you\u0026#39;ll see firsthand how your technical expertise helps customers protect their people and makes deals happen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Culture:\u0026lt;/strong\u0026gt; Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_bottomSpacer\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;bottomSpacer\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8673949002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6464608002,"location":{"name":"Remote"},"metadata":null,"id":8673949002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"BY26-0320","title":"Sales Engineer (LATAM) (Remote)","company_name":"KnowBe4","first_published":"2026-08-03T20:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open in the US office only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a \u0026lt;strong\u0026gt;Sales Engineer supporting the LATAM region\u0026lt;/strong\u0026gt;, you\u0026#39;ll be the trusted expert who bridges the gap between what prospects need and what our product delivers—turning technical features into clear business value during every sales conversation. Partnering closely with Account Executives dedicated to Latin America, you\u0026#39;ll support the end-to-end sales process: conducting engaging product demonstrations in Spanish, addressing technical questions, leading proof-of-value engagements, and helping regional customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that drives growth across LATAM.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1764685731.353589\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764685731.353589\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1768394586.149879\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1768394586.149879\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot; data-msg-ts=\u0026quot;1768394586.149879\u0026quot; data-msg-channel-id=\u0026quot;C068C9GK3F1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Demonstrations:\u0026lt;/strong\u0026gt; Support sales reps in clear, engaging product demonstrations in \u0026lt;strong\u0026gt;Spanish\u0026lt;/strong\u0026gt;, assisting them in showcasing our platform\u0026#39;s features and capabilities to regional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Support:\u0026lt;/strong\u0026gt; Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proof of Value Execution:\u0026lt;/strong\u0026gt; Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution\u0026#39;s impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery:\u0026lt;/strong\u0026gt; Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Resolution:\u0026lt;/strong\u0026gt; Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Collaboration:\u0026lt;/strong\u0026gt; Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learning:\u0026lt;/strong\u0026gt; Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;div\u0026gt;You\u0026#39;re the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed in a fast-growing market.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Native or full professional fluency in Spanish and English\u0026lt;/strong\u0026gt; (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presales Experience:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;1+ years\u0026lt;/strong\u0026gt; of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you\u0026#39;ve supported customer-facing sales activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Foundation:\u0026lt;/strong\u0026gt; Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you\u0026#39;re talking to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organization \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Mindset:\u0026lt;/strong\u0026gt; Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Orientation:\u0026lt;/strong\u0026gt; You\u0026#39;re genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points If You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security awareness training, phishing simulation, or compliance management concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with mail environments, Active Directory, or common IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Why You\u0026#39;ll Love It Here\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Launch Pad:\u0026lt;/strong\u0026gt; You\u0026#39;ll build a strong foundation in technical sales within a high-growth region, with a clear path for advancement—many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Skill Development:\u0026lt;/strong\u0026gt; Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Remote Flexibility:\u0026lt;/strong\u0026gt; A remote role designed to give you autonomy while maintaining deep collaboration and deal strategy with your sales team, along with the flexibility to manage customer calls and demonstrations across LATAM time zones effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Impact:\u0026lt;/strong\u0026gt; Work directly with organizations across Latin America solving real security challenges; you\u0026#39;ll see firsthand how your technical expertise helps customers protect their people and makes deals happen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Culture:\u0026lt;/strong\u0026gt; Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $64,000 - $74,000 including base, bonuses and commissions, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 9/3/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_bottomSpacer\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;bottomSpacer\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8858937002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6546395002,"location":{"name":"Arlington, Virginia"},"metadata":null,"id":8858937002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0439","title":"SDR Team Manager (Hybrid)","company_name":"KnowBe4","first_published":"2026-09-30T15:32:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Arlington positions open to candidates located in the Washington DC area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The SDR Team Manager is responsible for managing a team of 10+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting \u0026amp;nbsp;and developing a schedule for when emails and calls should be made to prospective customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Draft new material for emails to be sent to prospective customers used to garner interest in our products\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monitor and respond accordingly to the What’s Working emails\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Maintain reporting with teams passes and other relevant details\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Maintain and analyze sub-statistics in order to obtain pass goals for SDRs\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Be an expert on prospecting and other key elements that are necessary to be a top performer\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Meet and/or exceed individual goals to contribute to the team’s success\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Exemplify the values and mission of the Company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Handle day to day needs and requests for their SDR team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with sales prospecting tools\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Leadership skills required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong verbal and written communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $115,000 - $130,000 including base, bonuses and commissions, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8887236002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6559337002,"location":{"name":"Utrecht, Netherlands"},"metadata":null,"id":8887236002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0023","title":"Security Awareness Content Specialist (Position located in Utrecht, Netherlands) ","company_name":"KnowBe4","first_published":"2026-10-14T03:59:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/NL%20Utrecht.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;225\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in the Netherlands, visit the following links.\u0026amp;nbsp;\u0026lt;br\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/utrecht\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/utrecht\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/utrecht\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;LinkedIn:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/netherlands/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/netherlands/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/netherlands/\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Performs review of new content each month and updates recommendation training content documentation for international clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributes to continual improvement of our processes, quality, and efficiency as we grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Organizational Development, Security Awareness, Instructional Design or related field/experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills - both written and on the phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with development and updating documentation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising clients on learning plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with translations a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Beneficial if able to speak French and/or German\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017385002,"name":"Marketing \u0026 PR","child_ids":[],"parent_id":null}],"offices":[{"id":4007603002,"name":"Utrecht, Netherlands","location":"Utrecht, Netherlands","child_ids":[],"parent_id":4138649002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8831373002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6535204002,"location":{"name":"Brazil"},"metadata":null,"id":8831373002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY24-0049","title":"Senior Data Engineer (Remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-24T15:04:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position open to candidates located in Brazil\u0026lt;/strong\u0026gt;. \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-start-index=\u0026quot;872\u0026quot;\u0026gt;As a \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;877\u0026quot;\u0026gt;Senior Data Engineer\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;897\u0026quot;\u0026gt; on our global data platform team, you will build and maintain high-scale, near real-time data pipelines to support our expanding global product and service teams. \u0026lt;/span\u0026gt;\u0026lt;span data-start-index=\u0026quot;1059\u0026quot;\u0026gt;Working in a remote environment based in Brazil, you will extend operational support across US time zones while working with high-throughput event streams and modern data platforms.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph heading3\u0026quot; data-start-index=\u0026quot;1242\u0026quot;\u0026gt;\u0026lt;strong data-start-index=\u0026quot;1242\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-start-index=\u0026quot;1658\u0026quot;\u0026gt;Design, build, and maintain the data platform\u0026#39;s core infrastructure and tooling, including pipelines, orchestration, and warehousing, that other teams build on top of, while communicating design decisions clearly to both technical and non-technical stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;1437\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1467\u0026quot;\u0026gt;Implement scalable data modeling designs and orchestration logic to transform raw event streams into optimized data models for downstream business consumption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;1627\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1658\u0026quot;\u0026gt;Extend core data platform toolsets and manage the release, monitoring, and maintenance of production data pipelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;1775\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1806\u0026quot;\u0026gt;Partner directly with upstream product teams generating data, downstream consumers, SRE/Infrastructure, and InfoSec to ensure data quality, security, and pipeline compliance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;1981\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;2005\u0026quot;\u0026gt;Utilize agentic AI tooling in daily workflows to accelerate development, improve context management, and write maintainable code.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph heading3\u0026quot; data-start-index=\u0026quot;2135\u0026quot;\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2135\u0026quot;\u0026gt;Requirements \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;2164\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;2175\u0026quot;\u0026gt;\u0026amp;nbsp;~3–5+ years of hands-on data engineering experience building production data platforms (formal degree not strictly required; relevant hands-on impact is prioritized)\u0026lt;/span\u0026gt;\u0026lt;span data-start-index=\u0026quot;2341\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;2342\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;2363\u0026quot;\u0026gt;Strong proficiency with \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2388\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;2394\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2396\u0026quot;\u0026gt;SQL\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;2399\u0026quot;\u0026gt;, and \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2405\u0026quot;\u0026gt;PySpark.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;2413\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;2446\u0026quot;\u0026gt;Solid practical experience with \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2479\u0026quot;\u0026gt;AWS\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;2482\u0026quot;\u0026gt; cloud services and Lakehouse/Data Lake fundamentas.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;2535\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;2561\u0026quot;\u0026gt;Familiarity with high-throughput event-based data streaming and real-time processing patterns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;2656\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;2670\u0026quot;\u0026gt;Clear verbal and written English communication skills to collaborate effectively across international teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8404727002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6355336002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8404727002,"updated_at":"2026-10-28T15:22:55-04:00","requisition_id":"2/4/26","title":"SMB Account Executive (Hybrid)","company_name":"KnowBe4","first_published":"2026-02-04T15:29:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026amp;nbsp; \u0026lt;span style=\u0026quot;color: #ffffff;\u0026quot;\u0026gt;#\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive in the SMB (Small and Medium-sized Business) space, you will be at the forefront of company growth initiatives, responsible for executing the full sales cycle from prospecting to closing deals. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. After demonstrating success in this market, promotion to Mid-Market or Enterprise sales could be available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close net new customers in the assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain pipeline of potential customers by developing and managing relationships with prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast new business prospects that result in successful client relationships and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate new sales opportunities and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years selling software to Small Medium Enterprise a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8750835002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6499946002,"location":{"name":"Remote"},"metadata":null,"id":8750835002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"P497","title":"Snr. Commissions Analyst (Remote)","company_name":"KnowBe4","first_published":"2026-08-26T12:03:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;478\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open in the US office only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Commission Analyst is responsible for ensuring the timely and accurate calculation of commission. This individual will work alongside the Commissions Manager to ensure that employee commission plans are properly created, maintained and updated accordingly in the commission system and will be charged with the creation, review, analysis and validation of monthly reports for all commissions accrued and paid.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Calculate monthly accrued commissions and commissions paid within month end close deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update the organization’s commission system with employee changes and commission plan changes on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and test new commission plans in the organization’s commission system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our commission system’s personnel to troubleshoot issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate responses to inquiries or concerns related to commission and incentives are provided to employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review commission payment reports for accuracy and completeness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely commission payouts\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare commission expense reports, presentations and recommendations for sales and/or finance management as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively respond to new system changes needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Business, Math, Computer Science, Statistics, Accounting or related field preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 2 years commission/payroll experience (or combination payroll and HR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL training and some familiarity with general Database functions a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Xactly Incent Commission System preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel, including pivot tables)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Excel skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a team on projects and independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong math and numeracy skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer service and etiquette skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discretion involving personal and legal matters\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $80,000 - $90,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 11/15/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017380002,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8893954002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6562250002,"location":{"name":"Cheltenham, England, United Kingdom"},"metadata":null,"id":8893954002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0443","title":"Snr. Information Security Analyst(Remote)","company_name":"KnowBe4","first_published":"2026-10-16T09:00:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Leeds, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Snr. Information Security Analyst, this role is to protect company and customer data by monitoring for threats and implementing various security measures. Additional responsibilities include escalated response to security incidents, conducting security reviews, and taking the necessary steps to ensure the privacy, integrity, and availability of our information systems, services, and networks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will support platforms that require you to obtain UK SC Clearance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provides senior level response to security alerts created across infosec alerting systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns security escalations and provides support to junior level SOC members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creates new security alerts and dashboards as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds security response mechanisms including automated triage and validation of security controls applied\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs threat hunting across information security log feeds\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creates Infosec policies, procedures, and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors, investigates and responds to security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performs root cause analysis on identified vulnerabilities and incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts security reviews and penetration testing across company products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts vulnerability scanning and triages vulnerabilities across company products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor changes in the network and network activity for threats\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security certification such as, one or more of,Security+, GSEC, CompTIA CySA+, or Cisco Cyber Ops are desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated knowledge of information security concepts and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a deep understanding of InfoSec concepts such as: cloud infrastructure, application security, vulnerability scanning, penetration testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM tools, log observability, Azure or AWS and other infosec related apps and tools preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in information technology or a related field preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building information security tools and scripts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools (like Claude Code), to deliver data analysis and application development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Sentinel and/or Elasticsearch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience diagnosing, documenting, and mitigating risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides guidance and mentoring to junior staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with SaaS application concepts: secure configuration, API’s, logging, access control, permissions, troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with Docker and containerization is desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with OWASP top 10 and MITRE ATT\u0026amp;amp;CK Framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of various operating systems, ChromeOS, Linux, Mac, Windows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to navigate the linux command line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills, Excellent Analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4126575002,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4090539002,"name":"Cheltenham, England","location":"Cheltenham, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8901803002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6565902002,"location":{"name":"London, England, United Kingdom"},"metadata":null,"id":8901803002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY26-0434","title":"Snr. Manager, Customer Onboarding (Position located in London or Leeds, United Kingdom)","company_name":"KnowBe4","first_published":"2026-10-20T03:47:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Manager, Customer Onboarding\u0026amp;nbsp; will lead and oversee the Onboarding Consulting team within KnowBe4 located internationally in EMEA and APJ. This management role is responsible for managing a high performing Customer Onboarding team responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Senior Manager, Customer Onboarding\u0026amp;nbsp; will work closely with their manager, Global Customer Services leadership as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to continuously optimize the customer onboarding process and experience accelerating time to first value and driving long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop the Onboarding Consultant team building a culture of continuous learning, building deep product and platform expertise and focus on delivering customer outcomes through collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the delivery of technical solutions and strategic guidance to customers throughout their onboarding lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Onboarding and Customer Services leadership and cross-functional teams to define and execute highly scalable customer success strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key performance metrics related to time to live and first value, resource capacity, skills and throughput and customer satisfaction ensuring continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices and frameworks for technical solution delivery and implementation excellence that drive repeatability, scalability and global consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively manage and mentor across multiple different international locations, including Success Hub(s), with consideration toward different local languages, customs and cultures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for complex customer implementation and technical challenges as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and provide feedback to Product and Engineering teams to enhance platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of innovation, collaboration, and customer-centricity within the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authority to make or influence overall people decisions for the team, including hiring, termination, advancement, promotion, and other status changes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience and education required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in customer onboarding, customer implementation and/or customer success within a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery in a high velocity motion serving Commercial customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience building, scaling and managing high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading managing international teams across multiple locations involving different local languages, cultures and customs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency with AI/SaaS platforms, system architecture and solution delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with a focus on delivering exceptional customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cybersecurity experience and expertise is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills and strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build solid technical understanding of the KnowBe4 platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and cross train as product and platform innovation occurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4085826002,"name":"London, England","location":"London, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8618415002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442051002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8618415002,"updated_at":"2026-10-28T15:22:56-04:00","requisition_id":"BY26-0263","title":"Snr. Manager, Customer Success (SMB) (Hybrid) (Fluent in English)","company_name":"KnowBe4","first_published":"2026-07-02T16:08:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Manager, Customer Success (SMB) is responsible for managing a team of Customer Success Managers whose primary function is building effective relationships with current customers and \u0026amp;nbsp;maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. With a production demand mindset, the Customer Success Director will take extreme ownership for driving performance and managing the production of the Customer Success team to meet and exceed onboarding targets, renewals, cross-sell opportunities and ARR targets. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing high performing Customer Success teams and successfully manage the daily, weekly, monthly and quarterly production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develop the necessary corrective action plans accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering value, results and outcomes that align to customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to and propose changes to enhance as automation and business drivers evolve\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all aspects of the post-sale customer lifecycle are optimally managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute playbooks for Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business reviews and report key Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive level customers, forge relationships and provide insights and recommendations that support their objectives \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an executive level escalation point for customer issues and assist Customer Success Managers and Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the overall pipeline and the daily, weekly and monthly forecasts for your team and meet regularly with the VP Customer Success and EVP Global Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed Customer Success monthly onboarding targets and monthly, quarterly and annual sales bookings targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, lead and manage the growth, expansion and organizational capacity of the Customer Success Department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your team and Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success to develop and manage Performance Success Plans for CSMs that are underperforming and need improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing Customer Success managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a practice of continuous learning within CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with other leaders across the Company and promote cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote Customer Success within the Company, evangelize customer success stories and celebrate accomplishments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist Renewal Specialists with customer renewals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing a high performing Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for the cross-sell team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CSMs to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer value, outcomes and results that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and build high performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Portuguese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8800492002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6521382002,"location":{"name":"Remote"},"metadata":null,"id":8800492002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY26-0421 BY26-0422 BY26-0423","title":"Snr. Onboarding Consultant (Remote)","company_name":"KnowBe4","first_published":"2026-09-11T09:53:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Snr. Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support during platform setup, configuration, and initial training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently driven to handle account load with little oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle larger \u0026amp;amp; more technical account workload based on deeper product knowledge and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specialization with several of our products and act as a lead in helping Jr. team members adopt best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years experience in Customer Implementation, Customer Onboarding, Customer Support, Technical Consulting, Business Analyst or related roles and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a Services PSA solution and/or time tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/Saas application, Cybersecurity and IT experience is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technical concepts and understanding of the KnowBe4 platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and cross train as new product and platform innovation occurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $60,000 - $65,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 11/11/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8883452002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6557581002,"location":{"name":"Bangalore, Karnataka, India"},"metadata":null,"id":8883452002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0521","title":"Snr. Salesforce Developer (Position located in Bengaluru, India)","company_name":"KnowBe4","first_published":"2026-10-12T11:23:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Salesforce Developer will be responsible for designing, developing, and enhancing Salesforce solutions in alignment with business goals and technical standards. This role will collaborate closely with cross-functional teams to translate business requirements into scalable technical solutions while maintaining system integrity and performance. The Snr. Developer will also provide ongoing support, perform advanced troubleshooting, and contribute to the continuous improvement of the Salesforce platform. In addition, this position will mentor junior developers, uphold coding standards, and ensure development best practices are followed across the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This position is aligned with the second-shift hours\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solution Design \u0026amp;amp; Development: Lead the design, development, and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications, ensuring alignment with business requirements and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Leadership: Provide technical guidance and mentorship to junior developers and admins, review code for quality and performance, and enforce development standards across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integration \u0026amp;amp; API Management: Develop and maintain integrations between Salesforce and external systems using REST, SOAP, and middleware platforms such as MuleSoft or Celigo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Collaboration: Work closely with cross-functional teams including product managers, architects, and business stakeholders to translate business needs into robust technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Documentation \u0026amp;amp; Support: Create and maintain technical documentation, support production systems, and proactively identify and resolve technical issues and performance bottlenecks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent experience may be considered in lieu of formal education.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;5+ years of hands-on development experience with Salesforce Platform (Apex, Visualforce, Lightning Components, SOQL/SOSL).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven experience with Sales Cloud, Service Cloud, and custom application development.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with integration tools and techniques (REST/SOAP APIs, middleware platforms such as MuleSoft, Celigo, or similar).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with Salesforce DX and modern development practices preferred.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nCertifications:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Salesforce Platform Developer I (required).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Salesforce Platform Developer II (preferred).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Additional certifications such as Salesforce Administrator, JavaScript Developer I, or relevant cloud certifications are a plus.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technical Skills :\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding of object-oriented programming and design patterns.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proficient with version control systems (e.g., Git) and development lifecycle tools.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of web technologies (HTML, CSS, JavaScript) and Lightning Web Components (LWC).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\nSoft Skills :\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical and problem-solving skills.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication and collaboration abilities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to work independently and lead technical discussions with cross-functional teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;● \u0026lt;/span\u0026gt;Salesforce workflow, flow, process builder, report, dashboard, and other configuration skills\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p3\u0026quot;\u0026gt;● Salesforce data loader\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p3\u0026quot;\u0026gt;● SLDC/Copado experience a plus\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;table class=\u0026quot;t1\u0026quot; style=\u0026quot;width: 0.141343%;\u0026quot; cellspacing=\u0026quot;0\u0026quot; cellpadding=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr\u0026gt;\n\u0026lt;td class=\u0026quot;td1\u0026quot; style=\u0026quot;width: 100%;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4138644002,"name":"Bangalore, India","location":"Bangalore, Karnataka, India","child_ids":[],"parent_id":4138643002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8856989002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6545626002,"location":{"name":"Remote"},"metadata":null,"id":8856989002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY24-0725","title":"Snr. Site Reliability Engineer (Remote)","company_name":"KnowBe4","first_published":"2026-09-30T17:19:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;KnowBe4’s Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Some of the technologies we use:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programming Languages - Python, Ruby, Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code - Terraform, OpenTofu, AWS CDK\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source Code Management and CI/CD - GitLab, Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability - DataDog\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Containerized Workloads - Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with other Site Reliability Engineers to build highly scalable, cloud native and resilient applications and infrastructure in AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve extensible infrastructure-as-code using Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn, maintain, and improve our existing deployment strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver effective observability, monitoring, and alerting patterns for KnowBe4’s applications and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for identifying and resolving the root cause for production incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assistance designing globally distributed systems and processes for the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify deficiencies in our current applications and infrastructure and correct them when found\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define new approaches and tailored solutions to complex technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a project leader with other Site Reliability Engineers and ensure progress is communicated effectively to project stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/Ph.D. or equivalent plus 5 years experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training in secure coding practices (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient authoring scripts in one or more programming languages (e.g. Python, Ruby, Javascript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating high-scale patterns in AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and designing repeatable workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively able to self-manage your time across competing projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly understand and debug complex distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Qualifications (Preferred):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Confident writing in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS Cloud Certification(s) - Professional Level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GCP and/or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working for a public company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source contributions or technical blog experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;The base pay for this position ranges from $130,000 - $155,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We will accept applications until 12/2/2026.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8857067002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6545658002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8857067002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY24-0725","title":"Snr. Site Reliability Engineer (Remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-30T17:29:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;KnowBe4’s Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Some of the technologies we use:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programming Languages - Python, Ruby, Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code - Terraform, AWS, OpenTofu\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source Code Management and CI/CD - GitLab, Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability - DataDog\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Containerized Workloads - Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with other Site Reliability Engineers to build highly scalable and resilient applications and infrastructure in AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve extensible infrastructure-as-code using Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn, maintain, and improve our existing deployment strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver effective observability, monitoring, and alerting patterns for KnowBe4’s applications and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for identifying and resolving the root cause for production incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assistance designing globally distributed systems and processes for the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify deficiencies in our current applications and infrastructure and correct them when found\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define new approaches and tailored solutions to complex technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a project leader with other Site Reliability Engineers and ensure progress is communicated effectively to project stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/Ph.D. or equivalent plus 5 years experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training in secure coding practices (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient authoring scripts in one or more programming languages (e.g. Python, Ruby, Javascript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating high-scale patterns in AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and designing repeatable workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively able to self-manage your time across competing projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly understand and debug complex distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Qualifications (Preferred):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Confident writing in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS Cloud Certification(s) - Professional Level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GCP and or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working for a public company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source contributions or technical blog experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8831237002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6535171002,"location":{"name":"Brazil"},"metadata":null,"id":8831237002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY24-0706","title":"Staff Data Engineer (Remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-24T15:04:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position open to candidates located in Brazil\u0026lt;/strong\u0026gt;. \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-start-index=\u0026quot;2831\u0026quot;\u0026gt;As a \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2836\u0026quot;\u0026gt;Staff Data Engineer\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;2855\u0026quot;\u0026gt;, you will serve as a technical lead and architectural pillar for the global data platform team. \u0026lt;/span\u0026gt;\u0026lt;span data-start-index=\u0026quot;2950\u0026quot;\u0026gt;You will partner with engineering management and stakeholders to define the long-term architecture of our event-driven platform, establish agentic AI frameworks, and guide technical direction for the team.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph heading3\u0026quot; data-start-index=\u0026quot;3157\u0026quot;\u0026gt;\u0026lt;strong data-start-index=\u0026quot;3157\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3177\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3213\u0026quot;\u0026gt;Partner with the Principal Data Engineering Manager to design and plan the platform\u0026#39;s core architecture, selecting tools, technologies, and system patterns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3370\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3394\u0026quot;\u0026gt;Design systems and security guardrails to provide customers with agentic experiences while preventing data leakage across multi-tenant environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3543\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3570\u0026quot;\u0026gt;Formulate data orchestration and modeling strategies to maximize business impact, enforcing querying best practices and architectural standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3543\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3570\u0026quot;\u0026gt;Own the architecture and reliability of key domains within the data platform, contributing to org-wide standards, SLAs, and best practices that other teams build against.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3715\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3750\u0026quot;\u0026gt;Work closely with Infosec, SRE, and executive leadership (Directors/VPs) to ensure platform initiatives align with company-wide compliance, security, and business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3920\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3941\u0026quot;\u0026gt;Guide Senior Engineers on complex design patterns, code quality, and adoption of modern data platform tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph heading3\u0026quot; data-start-index=\u0026quot;4050\u0026quot;\u0026gt;\u0026lt;strong data-start-index=\u0026quot;4050\u0026quot;\u0026gt;Requirements \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;4079\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;4090\u0026quot;\u0026gt;~5+ years of experience in data platform architecture and data engineering, with a track record of driving technical strategy and system design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;4235\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;4257\u0026quot;\u0026gt;Expert proficiency in \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;4280\u0026quot;\u0026gt;Python\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;4286\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;4288\u0026quot;\u0026gt;SQL\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;4291\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;4293\u0026quot;\u0026gt;PySpark\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;4300\u0026quot;\u0026gt;, and \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;4306\u0026quot;\u0026gt;AWS\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;4309\u0026quot;\u0026gt; data platform services.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;4235\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;4309\u0026quot;\u0026gt;Solid understanding of data lake, data warehousing and analytics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;4333\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;4353\u0026quot;\u0026gt;Deep background in designing event-driven architectures operating at scale (thousands of events/sec).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;4455\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;4473\u0026quot;\u0026gt;Practical knowledge or strong domain exposure to agentic AI workflows, LLM integration, and AI safety guardrails.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;4587\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;4610\u0026quot;\u0026gt;Proven ability to translate complex business needs into data architecture and communicate technical roadmaps clearly to non-technical stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8857004002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6545632002,"location":{"name":"Remote"},"metadata":null,"id":8857004002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"BY24-0725","title":"Staff Site Reliability Engineer (Remote)","company_name":"KnowBe4","first_published":"2026-10-01T16:09:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;KnowBe4’s Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Some of the technologies we use:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programming Languages - Python, Ruby, Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code - Terraform, AWS, OpenTofu\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source Code Management and CI/CD - GitLab, Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability - DataDog,\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Containerized Workloads - Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and plan future prevention for production incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design globally distributed systems and processes for the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify deficiencies in our current applications and infrastructure and correct them when found\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define tailored solutions to complex technical problems and effectively share them with your teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Makes significant new contributions in technology, sometimes resulting in patents, trade secrets, and/or professional publications and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translates KnowBe4\u0026#39;s strategic goals into operational plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides coordination across functional boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May act as team lead for larger sub-projects or entire, small projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/Ph.D. or equivalent plus 8 years experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training in secure coding practices (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient coding in multiple or unfamiliar programming languages (e.g. Python, Ruby, Javascript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting intricate, high-scale patterns in AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting repeatable workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb communication and documentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively able to self-manage your time across competing projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly understand, debug, and explain complex distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS Cloud Certification(s) - Associate Level\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Qualifications (Preferred):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Cloud Certification(s) - Professional Level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GCP and or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working for a public company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source contributions or technical blog experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;The base pay for this position ranges from $170,000 - $210,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We will accept applications until 9/29/2026.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8857082002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6545664002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8857082002,"updated_at":"2026-10-28T15:22:59-04:00","requisition_id":"BY24-0725","title":"Staff Site Reliability Engineer (Remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-30T17:27:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;KnowBe4’s Site Reliability Engineers help ensure that our platforms are reliable, secure, scalable, and efficient. They work alongside other engineers in a fast-paced, agile development environment, and share solutions to advance the technologies running our systems, improve their safety and reliability, and make the complex distributed services that deliver our platforms easy to understand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal member of our team gets excited about new AWS service releases, stays up-to-date on industry trends and design patterns, and has excellent time-management and communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Some of the technologies we use:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programming Languages - Python, Ruby, Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code - Terraform, AWS, OpenTofu\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source Code Management and CI/CD - GitLab, Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability - DataDog\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Containerized Workloads - Docker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-native infrastructure in AWS - ECS, Lambda, Step Functions, SNS/SQS, Transit Gateway, Aurora, DynamoDB, CloudFront, S3, AppSync, API Gateway, and many more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and plan future prevention for production incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design globally distributed systems and processes for the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify deficiencies in our current applications and infrastructure and correct them when found\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define tailored solutions to complex technical problems and effectively share them with your teammates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Makes significant new contributions in technology, sometimes resulting in patents, trade secrets, and/or professional publications and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translates KnowBe4\u0026#39;s strategic goals into operational plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides coordination across functional boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May act as team lead for larger sub-projects or entire, small projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/MS/Ph.D. or equivalent plus 8 years experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training in secure coding practices (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient coding in multiple or unfamiliar programming languages (e.g. Python, Ruby, Javascript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting intricate, high-scale patterns in AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting repeatable workflows for continuous integration and continuous deployment (CI/CD) - GitLab is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superb communication and documentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively able to self-manage your time across competing projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly understand, debug, and explain complex distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS Cloud Certification(s) - Associate Level\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Qualifications (Preferred):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Cloud Certification(s) - Professional Level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GCP and or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working for a public company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source contributions or technical blog experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8639089002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6450317002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8639089002,"updated_at":"2026-10-28T15:22:57-04:00","requisition_id":"BY24-0548, BY24-0597","title":"Staff Software Engineer (Fluent in English)","company_name":"KnowBe4","first_published":"2026-07-17T15:17:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__attachments\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_attachment\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_attachment__border\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Staff Software Engineer to join one of the engineering teams building\u0026amp;nbsp;KnowBe4\u0026#39;s core Security Awareness Training product. This is a full-stack role requiring\u0026amp;nbsp;depth across a Ruby on Rails backend, modern front-end technologies (Vue 3, SvelteKit),\u0026amp;nbsp;and complex AWS infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you are a technical leader in day-to-day engineering. You drive direction through architectural ownership of the systems your team builds, high-impact code contributions, and cross-team influence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work within a platform ecosystem of microservices deployed across our AWS regions, helping ensure we meet rigorous FedRAMP Moderate, SOC 2, and ISO 27001 standards. Our front-end is actively evolving — we\u0026#39;re rewriting our micro-frontends (MFEs) to Vue 3 — so you\u0026#39;ll both shape that migration and keep our current SvelteKit application healthy. You lead through your engineering, your judgment, and your ability to bring other engineers along with you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack product features and subsystems:\u0026lt;/strong\u0026gt; Ruby on Rails APIs, GraphQL endpoints, and Vue 3 / SvelteKit + TypeScript front-ends that ship real value to a global customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Vue 3 front-end direction: \u0026lt;/strong\u0026gt;owning key parts of the micro-frontend (MFE) rewrite onto Vue 3, setting patterns others build on, while keeping the existing SvelteKit application maintainable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GraphQL APIs at scale:\u0026lt;/strong\u0026gt; schema design, batch loading, and query complexity management for high-traffic, multi-tenant access patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Event-driven services: \u0026lt;/strong\u0026gt;EventBridge/SQS-based communication between microservices, with an emphasis on idempotency, reliability, and asynchronous processing at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serverless background processing:\u0026lt;/strong\u0026gt; evolving and optimizing our Lambda-backed worker framework (400+ workers) that powers the product\u0026#39;s async workload\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-tenant data strategy:\u0026lt;/strong\u0026gt; architecting patterns across MySQL, PostgreSQL, DynamoDB, and Redis while maintaining strict tenant isolation and compliance guarantees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-Code:\u0026lt;/strong\u0026gt; Terraform modules and GitLab CI/CD pipelines that provision and deploy services across multiple environments and regions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical direction:\u0026lt;/strong\u0026gt; architecture reviews, Architecture Decision Records (ADRs), and cross-team coordination on changes that reach beyond a single service\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develops software using the KnowBe4 Software Development Lifecycle and Agile methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists other team members by providing technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defines approaches and solutions to complex technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the evolution of major subsystems within the team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translates KnowBe4\u0026#39;s strategic goals into technical roadmaps in collaboration with Product, Security, and Infrastructure teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets the bar for code quality and engineering patterns through rigorous reviews and technical guidance for senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May act as technical lead for larger sub-projects or entire small projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backend \u0026amp;amp; Systems — \u0026lt;/strong\u0026gt;5+ years scaling production Ruby on Rails applications; expertise in GraphQL (batch loading, complexity management) and relational databases tuning (MySQL/PostgreSQL) for high-traffic, multi-tenant systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frontend —\u0026lt;/strong\u0026gt; Strong proficiency with a modern component framework and strict TypeScript; Vue 3 experience is preferred given our MFE direction, and SvelteKit experience is highly valued for our current codebase (React also translates well); proven ability to lead large-scale front-end work using Vite and Tailwind CSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud — \u0026lt;/strong\u0026gt;Deep experience with AWS (ECS/Fargate, Lambda, EventBridge, SQS, S3); strong proficiency with Terraform for Infrastructure-as-Code and GitLab CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems — \u0026lt;/strong\u0026gt;Experience designing event-driven architectures and managing asynchronous processing at scale; sound judgment on eventual consistency, idempotency, and failure handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership — \u0026lt;/strong\u0026gt;Demonstrated experience at the Staff level: writing ADRs, driving design across a team, and building for compliance-regulated environments (FedRAMP / SOC 2 / ISO 27001)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-assisted development — \u0026lt;/strong\u0026gt;Comfortable using modern AI coding tools (e.g., Claude / Claude Code) to accelerate delivery, review, and problem-solving; we actively embrace these tools and value engineers who use them thoughtfully to raise both speed and quality, and who help their teams do the same\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred / Nice-to-Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a front-end framework migration end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience scaling production Rails under real traffic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serverless background-processing frameworks at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DynamoDB / Redis data modeling for high-throughput workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with compliance-regulated environments (FedRAMP, SOC 2, ISO 27001)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of integrating AI tooling into team engineering workflows\u0026amp;nbsp;(code generation, review, test scaffolding, automation)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS or equivalent plus 10 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS or equivalent plus 5 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ph.D. or equivalent plus 4 years of experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8796517002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6519480002,"location":{"name":"Arlington, Virginia"},"metadata":null,"id":8796517002,"updated_at":"2026-10-28T15:22:58-04:00","requisition_id":"P476","title":"Talent Acquisition Partner (Position located in Arlington, Virginia)","company_name":"KnowBe4","first_published":"2026-09-10T15:31:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Arlington positions open to candidates located in the Washington DC area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;This is Knowbe4\u0026#39;s first Talent Acquisition Partner in our Arlington, VA office. The ideal candidate develops and implements recruiting plans to attract and hire mostly GTM talent through a strong external talent pipeline. This role will impact the caliber of incoming talent and is an integrated member of our Arlington, VA office, working onsite weekly Tuesday-Thursday.\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review job profiles and understand the attributes of our top performers to effectively source new prospects and applicants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise managers on strongest candidates according to the departmental needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full talent pipeline through Greenhouse, LinkedIn and other possible automated sourcing tools: Source/evaluate talent, coordinate and conduct Zoom and in person interviews, reference check, set up necessary exercises, create, propose and execute job offers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach candidates on sales interviewer role play methodologies and results\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform appropriate sales discovery and closing role plays during the interview process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet/exceed individual hiring performance goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend job fairs and other local and regional recruiting events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join and manage weekly meetings, contributing feedback and updates on open positions and active candidates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Results driven and demonstrated experience hiring effective talent in a fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to meet/exceed individual goals and contribute to team performance goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong professionalism, verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with applicant tracking systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Google Workspace and MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum college/university diploma required, HR background preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with US employment law\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $80,000 - $95,000, which will vary depending on how well a candidate\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 11/5/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":53}}