{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7476786002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5930116002,"location":{"name":"Berlin, Germany"},"metadata":null,"id":7476786002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"ENT-Buffer18","title":"Account Executive (Enterprise) (Fluent In German) (Remote in Germany)","company_name":"KnowBe4","first_published":"2024-06-03T14:53:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Berlin, Germany, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/berlin\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive (Enterprise)(International) position is responsible for identifying and acquiring new logos within the Enterprise business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Acquire Enterprise-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Build and maintain a pipeline of Enterprise-sized business opportunities by deploying strategic prospecting techniques, following lead cadence best practices, and conducting walkthroughs of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Manage the full sales cycle of Enterprise-sized business opportunities by identifying key decision makers, potential roadblocks and persistently follow up on next steps to accurately forecast open opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years selling to Enterprise-sized businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security, Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer,\u0026amp;nbsp;etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in German\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007605002,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":4138648002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8364568002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6339440002,"location":{"name":"New York, New York"},"metadata":null,"id":8364568002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"1/7/26","title":"Account Executive (ENT/Strategic) (Hybrid)","company_name":"KnowBe4","first_published":"2026-01-07T12:12:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New York positions open to candidates located in the New York area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive (Enterprise/Strategic) position is responsible for managing the customer accounts they’re assigned and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services to enterprise sized businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting new business as well as reactivating dark (lapsed) customer accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close net new customers they’re assigned\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain pipeline of potential customers by developing and managing relationships with prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast new business prospects that result in successful client relationships and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate new sales opportunities and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years selling software to Small Medium Enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $200,000-$220,000 including base, bonuses and commissions. For more details, click here \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/smb-sales\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/smb-sales\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.know\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/enterprise-sales\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/enterprise-sales\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/know-your-pay/enterprise-sales\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 5/10/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4092904002,"name":"New York, New York","location":"New York, New York, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8364555002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6339435002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8364555002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P136","title":"Account Executive (ENT/Strategic) (Hybrid)","company_name":"KnowBe4","first_published":"2026-01-07T12:08:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive (Enterprise/Strategic) position is responsible for managing the customer accounts they’re assigned and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services to enterprise sized businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting new business as well as reactivating dark (lapsed) customer accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close net new customers they’re assigned\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain pipeline of potential customers by developing and managing relationships with prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast new business prospects that result in successful client relationships and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate new sales opportunities and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years selling software to Small Medium Enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7088521002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5712410002,"location":{"name":"Berlin, Germany"},"metadata":null,"id":7088521002,"updated_at":"2026-09-04T04:44:28-04:00","requisition_id":"BY24-0135","title":"Account Executive (Mid-Market) (Fluent In German) (Position located in Berlin, Germany)","company_name":"KnowBe4","first_published":"2024-01-09T12:33:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Berlin, Germany, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/berlin\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive (Mid-Market) (International) position is responsible for identifying and acquiring new logos within the Mid-Market business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Mid-Market-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Mid-Market business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2-3 years experience selling to Mid-Market sized businesses\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Salesforce, a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Gmail and Google Docs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Excellent verbal and written communications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Stats driven business professional\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Motivated, energetic self-starter\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong collaborative and teamwork skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Must be able to work with minimum supervision\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Fluent in German\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007605002,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":4138648002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7117266002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5726434002,"location":{"name":"Leeds, England"},"metadata":null,"id":7117266002,"updated_at":"2026-08-26T04:59:50-04:00","requisition_id":"BY24-0502","title":"Account Executive (Mid-Market) (Position located in Leeds, England)","company_name":"KnowBe4","first_published":"2024-01-30T07:31:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/UK.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;408\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Leeds, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive (Mid-Market) (International) position is responsible for identifying and acquiring new logos within the Mid-Market business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Mid-Market-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Mid-Market business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-3 years experience selling to Mid-Market sized businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4043647002,"name":"Leeds, England","location":"Leeds, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7941163002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6007832002,"location":{"name":"Melbourne, Australia"},"metadata":null,"id":7941163002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"SMB-Buffer69","title":"Account Executive (SMB) (Position located in Melbourne, Australia)","company_name":"KnowBe4","first_published":"2025-04-03T08:41:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/AUS.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;374\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Melbourne, Australia, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/melbourne\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive (SMB) (International) position is responsible for identifying and acquiring new logos within the Small/Medium business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Small/Medium-sized new logo accounts within assigned territory to meet and exceed monthly sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Small/Medium business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain pipeline of potential customers by developing and managing relationships with prospects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years experience selling to Small/Medium sized businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer,\u0026amp;nbsp;etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4138642002,"name":"Melbourne, Victoria","location":null,"child_ids":[],"parent_id":4138640002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8393122002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6350878002,"location":{"name":"London, United Kingdom"},"metadata":null,"id":8393122002,"updated_at":"2026-08-24T06:07:43-04:00","requisition_id":"P2055","title":"Account Manager (SMB) (Position located in London, England)","company_name":"KnowBe4","first_published":"2026-01-27T14:22:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;415\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in London, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Manager is responsible for promoting and selling KnowBe4’s suite of products and services into our existing Small/Medium-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business monthly cross sale and expansion sales targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on existing customer marketing leads to generate revenue opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately\u0026amp;nbsp; increase their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of selling experience to Small/Medium-sized businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer,\u0026amp;nbsp;etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4085826002,"name":"London, England","location":"London, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8721151002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6486230002,"location":{"name":"Bengaluru, India"},"metadata":null,"id":8721151002,"updated_at":"2026-08-20T15:28:47-04:00","requisition_id":"BY22-1443","title":"Analytics Engineer (Position located in Bengaluru, India)","company_name":"KnowBe4","first_published":"2026-08-17T12:16:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Data Engineers work closely with business stakeholders to understand their goals and identify data-driven strategies to achieve those goals. They design data modeling processes, create algorithms and predictive models to extract the insight the business needs and help analyze the data to increase the productivity and efficiency of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the dbt transformation layer (staging → intermediate →\u0026amp;nbsp;marts) with dimensional modeling, tests, and documentation, delivering clean,\u0026amp;nbsp;analysis-ready datasets for reporting and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with business stakeholders to translate reporting and analytics\u0026amp;nbsp;requirements into well-modeled, certified data definitions and BI-ready datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain Snowflake Semantic Views — defining the tables,\u0026amp;nbsp;relationships, facts, dimensions, and metrics that form the governed, reusable\u0026amp;nbsp;definitions layer on top of the warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and curate verified queries, synonyms, and metric definitions so semantic\u0026amp;nbsp;views reliably power natural-language and AI-driven querying (e.g., Cortex\u0026amp;nbsp;Analyst / MCP-based access).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI/LLM tools (e.g., Claude, Copilot, or similar) as part of the daily engineering\u0026amp;nbsp;workflow — for code generation, query drafting, documentation, and\u0026amp;nbsp;accelerating model development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own data quality, testing, and documentation for your models, and support the governance and certification of datasets and semantic views for broad self-service use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable BI and downstream consumers (Looker/Tableau) by exposing consistent, trustworthy metrics through the modeled and semantic layers.Skills:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on production experience building analytics models with dbt\u0026amp;nbsp;(staging/marts patterns, tests, documentation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong dimensional and semantic data modeling skills — star schemas, facts vs. dimensions, grain, and slowly changing dimensions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Snowflake, including building or maintaining semantic views / semantic models (or a comparable semantic/metrics layer such as LookML, dbt Semantic Layer/MetricFlow, or Cube).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business metric definitions into governed, reusable data models and semantic objects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Git-based version control and code review workflows for analytics code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and hands-on Python experience for data transformation, testing, and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical, working knowledge of LLMs/generative AI — how they\u0026#39;re prompted, their capabilities and limitations — and comfort using AI coding/analytics assistants as everyday tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4138644002,"name":"Bangalore, India","location":"Bangalore, Karnataka, India","child_ids":[],"parent_id":4138643002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8691334002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6472580002,"location":{"name":"Bengaluru, India "},"metadata":null,"id":8691334002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0406","title":"BizOps Manager (Position located in Bengaluru, India)","company_name":"KnowBe4","first_published":"2026-08-07T11:29:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The BizOps Manager leads the Bangalore operations team responsible for day-to-day support across KnowBe4\u0026#39;s business applications portfolio, including Salesforce, NetSuite, Workday, revenue intelligence, customer success, and compensation platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop the Bangalore BizOps team, setting clear expectations, conducting performance reviews, and building a high-performing support culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary escalation point for support tickets across all business applications, ensuring issues are triaged, routed, and resolved within established SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day operations through ServiceNow, including queue oversight, workflow configuration, reporting, and ticket automation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the problem management process — identify recurring ticket patterns, conduct root cause analysis, and implement permanent fixes that measurably reduce ticket volume over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive AI-assisted automation across the support function, including intelligent ticket classification, automated resolution for high-frequency issues, and AI-powered knowledge base deflection through ServiceNow and integrated tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee SOX compliance standards across all supported platforms, ensuring rigorous access controls, audit logs, and change management documentation are maintained.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with US-based BizApps Delivery teams on deployment-related configurations, system changes, and cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own onboarding and training programmes for new analysts, including tool access provisioning, runbook documentation, and shadow programme coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provision and manage user access including creating users, assigning permissions, and processing terminations across supported platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain data quality through regular hygiene tasks, validation activities, and coordination with system owners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide month-end and quarter-end operational support to meet financial close deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authority to hire or fire subordinate employees, or make suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of subordinate employees that are given particular weight\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a business applications support, operations, or systems administration role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior team leadership experience; comfortable managing distributed or offshore teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce, NetSuite, and Workday; broader knowledge of GTM and CS tooling is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with problem management frameworks (e.g., ITIL) and a track record of reducing ticket volume through root cause analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-assisted automation tools and a proactive mindset toward leveraging AI to reduce manual ticket handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to partner effectively with US-based stakeholders across time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within an ITSM or ticketing environment (ServiceNow preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in SOX-regulated or audit-conscious environments is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142272002,"name":"Business Innovation \u0026 Technology Services","child_ids":[],"parent_id":null}],"offices":[{"id":4138644002,"name":"Bangalore, India","location":"Bangalore, Karnataka, India","child_ids":[],"parent_id":4138643002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8193581002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":6247549002,"location":{"name":"Leeds, United Kingdom"},"metadata":null,"id":8193581002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"PUK17","title":"Channel Sales Engineer (Position located in Leeds, United Kingdom)","company_name":"KnowBe4","first_published":"2025-10-01T13:11:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/UK.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;386\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Leeds, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Sales Engineer is a vital member of the Channel Sales\u0026amp;nbsp; team having primary responsibility for providing pre-sales technical support to prospective partners/clients for all KnowBe4 products as well as partners’ prospective customers. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. The position will also educate current partners on KnowBe4 products to enable them in supporting their clients. In addition, this position will collaborate directly with other business units such as technical support to address complex technical issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate directly with prospective partners to gather details to fully define technical issues or customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with partners and their prospects to facilitate the sale of KnowBe4 products with a high focus on maintaining strong and collaborative partner relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to create brand awareness for KnowBe4 products in the context of Reseller interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish relationships with partners, prospects and existing clients in support of Partner Program objectives while engaging and leveraging corporate resources, abilities, budgets and personnel as appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address technical issues that are impeding the closing of sales opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Channel Account Managers to implement and manage technical proof-of-values (POVs) for prospective partners/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as primary technical contact for prospective partners/clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate current partners on KnowBe4 products, with emphasis on tech enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and document technical issues and communicate findings to development team or clients as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, maintain, and facilitate use of test environments for qualified partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist Channel Account Managers in leveraging all available Sales Engineering resources according to policy and procedure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 year degree or technical degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years of technical sales or sales engineering experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4043647002,"name":"Leeds, England","location":"Leeds, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7340445002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5882590002,"location":{"name":"London, United Kingdom"},"metadata":null,"id":7340445002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"PUK17","title":"Channel Sales Engineer (Position located in London, United Kingdom)","company_name":"KnowBe4","first_published":"2024-04-19T07:29:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/UK.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;386\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in London, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channel Sales Engineer is a vital member of the Channel Sales\u0026amp;nbsp; team having primary responsibility for providing pre-sales technical support to prospective partners/clients for all KnowBe4 products as well as partners’ prospective customers. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. The position will also educate current partners on KnowBe4 products to enable them in supporting their clients. In addition, this position will collaborate directly with other business units such as technical support to address complex technical issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate directly with prospective partners to gather details to fully define technical issues or customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with partners and their prospects to facilitate the sale of KnowBe4 products with a high focus on maintaining strong and collaborative partner relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to create brand awareness for KnowBe4 products in the context of Reseller interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish relationships with partners, prospects and existing clients in support of Partner Program objectives while engaging and leveraging corporate resources, abilities, budgets and personnel as appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address technical issues that are impeding the closing of sales opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Channel Account Managers to implement and manage technical proof-of-values (POVs) for prospective partners/clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as primary technical contact for prospective partners/clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate current partners on KnowBe4 products, with emphasis on tech enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and document technical issues and communicate findings to development team or clients as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, maintain, and facilitate use of test environments for qualified partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist Channel Account Managers in leveraging all available Sales Engineering resources according to policy and procedure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 year degree or technical degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 years of technical sales or sales engineering experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4085826002,"name":"London, England","location":"London, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8634356002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6448453002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8634356002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0263","title":"Customer Success Director (SMB) (Hybrid)","company_name":"KnowBe4","first_published":"2026-07-15T07:25:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Director (SMB)) is responsible for managing a team of Customer Success Managers whose primary function is building effective relationships with current customers and \u0026amp;nbsp;maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. With a production demand mindset, the Customer Success Director will take extreme ownership for driving performance and managing the production of the Customer Success team to meet and exceed onboarding targets, renewals, cross-sell opportunities and ARR targets. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing high performing Customer Success teams and successfully manage the daily, weekly, monthly and quarterly production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develop the necessary corrective action plans accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering value, results and outcomes that align to customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to and propose changes to enhance as automation and business drivers evolve\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all aspects of the post-sale customer lifecycle are optimally managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute playbooks for Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business reviews and report key Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive level customers, forge relationships and provide insights and recommendations that support their objectives \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an executive level escalation point for customer issues and assist Customer Success Managers and Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the overall pipeline and the daily, weekly and monthly forecasts for your team and meet regularly with the VP Customer Success and EVP Global Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed Customer Success monthly onboarding targets and monthly, quarterly and annual sales bookings targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, lead and manage the growth, expansion and organizational capacity of the Customer Success Department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your team and Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success to develop and manage Performance Success Plans for CSMs that are underperforming and need improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing Customer Success managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a practice of continuous learning within CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with other leaders across the Company and promote cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote Customer Success within the Company, evangelize customer success stories and celebrate accomplishments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist Renewal Specialists with customer renewals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing a high performing Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for the cross-sell team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CSMs to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer value, outcomes and results that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and build high performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Portuguese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8659364002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6457692002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8659364002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0239","title":"Customer Success Director (Tech Touch) (Hybrid)","company_name":"KnowBe4","first_published":"2026-07-30T15:05:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Director (Tech Touch) is responsible for managing a team of Customer Success Managers whose primary function is building effective relationships with current customers and maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. With a production demand mindset, the Customer Success Director will take extreme ownership for driving performance and managing the production of the Tech Touch Customer Success team to meet and exceed onboarding targets, renewals, cross-sell opportunities and ARR targets.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing high performing Customer Success teams and successfully manage the daily, weekly, monthly and quarterly production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develop the necessary corrective action plans accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering value, results and outcomes that align to customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to and propose changes to enhance as automation and business drivers evolve\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all aspects of the post-sale customer lifecycle are optimally managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute playbooks for Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business reviews and report key Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive level customers, forge relationships and provide insights and recommendations that support their objectives \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an executive level escalation point for customer issues and assist Customer Success Managers and Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the overall pipeline and the daily, weekly and monthly forecasts for your team and meet regularly with the VP Customer Success and EVP Global Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed Customer Success monthly onboarding targets and monthly, quarterly and annual sales bookings targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, lead and manage the growth, expansion and organizational capacity of the Customer Success Department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your team and Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success to develop and manage Performance Success Plans for CSMs that are underperforming and need improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing Customer Success managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a practice of continuous learning within CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with other leaders across the Company and promote cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote Customer Success within the Company, evangelize customer success stories and celebrate accomplishments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist Renewal Specialists with customer renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing a high performing Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for the cross-sell team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CSMs to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing CSMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 1 year managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer value, outcomes and results that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and build high performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Portuguese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8568495002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422444002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8568495002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY24-0300","title":"Customer Success Manager (Mid Market) (Hybrid)","company_name":"KnowBe4","first_published":"2026-05-28T09:28:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with new customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals and related upsell\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Do due diligence discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed targets for performance metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed bookings targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8549019002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6414714002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8549019002,"updated_at":"2026-08-24T09:25:00-04:00","requisition_id":"BY26-0215 BY26-0216 BY26-0214 BY26-0328 BY26-0329 BY26-0330 BY26-0331 BY26-0332 BY26-0333 BY26-0334","title":"Customer Success Manager (SMB) (Hybrid)","company_name":"KnowBe4","first_published":"2026-05-15T12:49:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with new customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed bookings targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7298586002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5864136002,"location":{"name":"Leeds, England"},"metadata":null,"id":7298586002,"updated_at":"2026-09-14T04:11:45-04:00","requisition_id":"BY24-0576","title":"Customer Success Manager (TT/SMB) (Position located in Leeds, England)","company_name":"KnowBe4","first_published":"2024-03-22T10:44:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Leeds, England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (TT \u0026amp;amp; SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. A Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with new customers, including management and executive stakeholders, and understand their objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From a consultative approach, develop a strategy and plan for\u0026amp;nbsp; achieving customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage KnowBe4 assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with technical support for technically complex questions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer usage, adoption, and customer health metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed bookings targets and quotas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain impeccable administration of your accounts in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s degree or equivalent work experience and education\u0026amp;nbsp; preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web Browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT experience/exposure is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a Customer Success Manager preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Customer Service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a rapport through phone calls, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4043647002,"name":"Leeds, England","location":"Leeds, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8645186002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6452675002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8645186002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P64","title":"Director Account Executives (ENT)","company_name":"KnowBe4","first_published":"2026-07-22T11:47:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;384\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director Account Executives (ENT/Strategic) is responsible for managing a team of Account Executives and maximizing all sales opportunities they are assigned. More specifically, this position will ensure that subordinates are meeting and/or exceeding their monthly sales quota by targeting new business as well as reactivating dark (lapsed) customer accounts. In addition, this position will work to employ best in class sales techniques to ensure the sales team delivers on its revenue goals on a monthly, quarterly and annual basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage time off requests and other day-to-day needs of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with internal Legal, Infosec, Finance and Support Departments to help facilitate deals to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze team statistics, key indicators and results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement, and manage sales strategies for the team in line with our GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a highly productive and professional enterprise sales team meeting their monthly and quarterly sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Sales Development Team on drilling ideas, sales strategy workshops, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas of improvement and suggest training and/or disciplinary actions to increase production in coordination with People Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be up-to-date and fluent on KnowBe4 policy and procedure and ensure it is in use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make genuine recommendations as to the hiring, firing, disciplining and promoting of Enterprise team members to which the company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert on closing, negotiating, prospecting and other key elements that are necessary to ensure departmental Monthly and Quarterly targets are met or exceeded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate reporting and pipeline management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify the values and mission of KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an accurate pipeline for your team and conduct weekly pipeline reviews with all your Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend Company Marketing Events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations\u0026amp;nbsp; as to the hiring, firing, disciplining, and promoting of subordinate employees to which the organization gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS sales background preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8582617002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6428126002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8582617002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"TBD","title":"Director Account Executives (SMB)","company_name":"KnowBe4","first_published":"2026-06-23T12:37:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;384\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director Account Executives (Mid Market) is responsible for managing a team of Account Executives and maximizing all sales opportunities they are assigned. More specifically, this position will ensure that subordinates are meeting and/or exceeding their monthly sales quota by targeting new business as well as reactivating dark (lapsed) customer accounts. In addition, this position will work to employ best in class sales techniques to ensure the sales team delivers on its revenue goals on a monthly, quarterly and annual basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and coach a team of 8-12 Account Executives to develop a strong team of world class sales professionals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the statistics for the Account Executives within the assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an accurate pipeline for your team and conduct weekly pipeline reviews with all of your Account Executives to ensure forecast accuracy and sales goal achievement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and support the Account Executives by assisting with closing deals by tags, handling customer objections, reactivating dark deals, and handling coaching plans and drilling as needed to improve skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate reporting and pipeline management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the workload and direct the activities of Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas of improvement and suggest/execute training and/or disciplinary actions to increase production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an expert on closing, negotiating, prospecting and other sales techniques that are necessary to be a top performer and consistently achieve sales quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle day to day needs of the sales team they manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations\u0026amp;nbsp; as to the hiring, firing, disciplining, and promoting of subordinate employees to which the organization gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS sales background preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8622659002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6443560002,"location":{"name":"Tokyo, Japan"},"metadata":null,"id":8622659002,"updated_at":"2026-09-07T04:22:49-04:00","requisition_id":"BY26-0315","title":"Director of Sales (ENT)","company_name":"KnowBe4","first_published":"2026-07-07T12:00:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Tokyo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;404\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;英文履歴書をご提出ください。(\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;東京オフィスのチームやカルチャーについての詳細は、以下のリンクをご覧ください。\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Careers Page:\u0026lt;a href=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot;\u0026gt; https://www.knowbe4.com/careers/locations/tokyo\u0026lt;br\u0026gt;\u0026lt;/a\u0026gt;Glassdoor:\u0026lt;a href=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot;\u0026gt; https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Director of Sales (ENT) (International)は、Account ExecutiveおよびAccount Managerのチームを率い、指定エリア内のEnterprise企業からの年間経常収益（ARR）目標の達成および超過に向けた営業活動を推進する責任を負います。本職種は極めてハンズオンな役割であり、統計データの詳細なモニタリング、パイプラインレビューの実施、案件への直接的な参画を通じてチームをアクティブにマネジメントし、商談の成約を支援します。\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account ExecutiveおよびAccount Managerチームをマネジメントし、収益戦略を実行してKPIおよびARR目標を超過達成する。\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;毎日のチームスタンドアップ、売上統計データの詳細な分析、パイプラインレビューを通じて、Account ExecutiveおよびAccount Managerの日常業務を推進する。\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;営業チームと毎週のパイプラインレビューを実施し、案件構造の検討、適切なアカウントおよびリードのフォローアップ、正確なフォーキャスティングとステージングを徹底する。\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;必要に応じて営業チームの案件に直接参画し、収益機会の創出および成約を支援する。\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Area Directorと連携し、エリア特有の営業戦略の検討、KPIパフォーマンスのレビュー、プロセスやプログラムの改善を行い、オペレーショナル・エクセレンスを達成する。\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;採用候補者とのロールプレイングを実施し、世界最高水準の営業チームの構築を支援する。\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People Operationsと協力し、チーム内のすべてのHR関連事項を管理する（例：新規候補者の面接、ハイポテンシャル社員のキャリア開発支援、平均的およびローパフォーマンス社員のマネジメントなど）。\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;最低4年以上のEnterprise営業経験（必須）\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;担当エリアにおける最低2年以上のピープルマネジメント経験（必須）\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;学士号または同等の高等教育資格（尚可）\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;パートナー企業およびチャネル営業チームとの協業経験（尚可）\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT、セキュリティ、サイバーセキュリティ業界における標準的な概念および実務への理解（尚可）\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforceの使用経験（尚可）\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GmailおよびGoogle Docsの使用経験\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS Office（Word、Excel）の使用経験\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webブラウザ（Chrome、Internet Explorer等）の使用経験\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4029677002,"name":"Tokyo, Japan","location":"東京都, Japan","child_ids":[],"parent_id":4138645002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7094489002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5715356002,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":7094489002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0143","title":"Director of Sales (SMB/MM) (Position located in Singapore)","company_name":"KnowBe4","first_published":"2024-01-12T08:31:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Singapore.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;404\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Singapore, Singapore, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/singapore\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/singapore\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/singapore\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Sales (SMB/MM) (International) is responsible for leading a team of Account Executive and Account Manager representatives to drive sales efforts to meet and exceed Annual Recurring Revenue (ARR) targets from Small-Medium and Mid-Market-sized companies within a specified Area. This is an extremely hands-on role that will actively manage their teams by close monitoring of statistics, conducting pipeline reviews and tagging in on deals to assist in closing opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of Account Executive and Account Manager representatives to execute revenue strategies and exceed KPIs and ARR targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the day-to-day activities of Account Executive and Account Managers through daily team standups, close analysis of sales statistics and pipeline reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct weekly pipeline reviews with sales teams to discuss deal constructs, ensure proper account and lead follow up and accurate forecasting and staging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tag into deals with sales teams to generate and close-won revenue opportunities, as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Director of the Area to discuss Area specific sales strategies, review KPI performance and refine processes and programs to achieve operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct role play drills with potential sales candidates to assist in building a world class sales team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cooperate with People Operations to manage all HR-related issues within your team e.g. interviewing new candidates, helping with career development for high potential employees, and managing average and low performers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4 years Small-Medium and/or Mid-Market sales experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years of people management experience in the assigned Area required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor degree or equivalent higher education experience, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with Partner businesses and Channel sales teams, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts and practices within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent strategic planning, problem solving and analytical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infectious positive, can-do attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong negotiation experience and strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide productive feedback and coaching to sales teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007606002,"name":"Singapore","location":"Singapore, Central Singapore, Singapore","child_ids":[],"parent_id":4138639002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8700231002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6476604002,"location":{"name":"Cheltenham, United Kingdom"},"metadata":null,"id":8700231002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY24-0617","title":"Graduate Data Scientist - Cyber Analytics (Position located in Cheltenham, United Kingdom)","company_name":"KnowBe4","first_published":"2026-08-12T10:18:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in England (UK), visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/york\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/york\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/uk/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/uk/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cybersecurity Threat Analyst works in the KnowBe4 Threat Research Lab, and is responsible for creating solutions and models to detect threats in KnowBe4’s target markets and products.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about the product this position deals with - click here: \u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.egress.com/products\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.egress.com/products\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.egress.com/products\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyzes threat data and implements technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate and create extensions to detection paradigms in end to end fashion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reviewing, understanding and reverse engineering phishing attacks and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and implementing broader attack vectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing detection algorithms (python, c#) and extracting identifying features of phishing emails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding human behaviour and communications, and how they can be exploited by attackers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using machine learning to identify broader phishing trends and how to protect against them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Physics or a related quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of SQL for data extraction and manipulation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to write clean, efficient code. Proficiency in Python or C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard ML algorithms (e.g., linear/logistic regression, decision trees, random forests) and libraries like Scikit-Learn or TensorFlow/PyTorch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience in being able to quickly learn and adapt to new areas of technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think outside the box and/or think maliciously to deliver creative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4090539002,"name":"Cheltenham, England","location":"Cheltenham, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8801261002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6521682002,"location":{"name":"Arlington, VA or Clearwater, FL"},"metadata":null,"id":8801261002,"updated_at":"2026-09-11T13:00:03-04:00","requisition_id":"BY26-0294","title":"HR Business Partner (Arlington, VA or Clearwater, FL)","company_name":"KnowBe4","first_published":"2026-09-11T13:00:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HR Business Partner (Global Functional Lead) is a strategic global lead responsible for defining the \u0026quot;what\u0026quot; of the talent agenda for their assigned business functions. Operating within a matrixed global model, this role owns the talent strategy, organizational design, and leadership coaching for their functional client groups worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HRBP acts as the primary strategic architect, partnering with Regional HR Leaders (who own the \u0026quot;how\u0026quot; and local execution) to ensure a consistent, high-performance employee experience across all geographies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Functional Talent Strategy \u0026amp;amp; Org Design (The \u0026quot;What\u0026quot;)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Global Strategic Lead: Identify root-cause business challenges for assigned functions and translate them into a multi-year global HR roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Architecture: Lead organizational design and restructuring initiatives for the function, ensuring global scalability and alignment with company goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Succession \u0026amp;amp; Talent Reviews: Own the annual global talent review and succession planning process for the function, identifying high-potential talent and bridging leadership gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Planning: Partner with Finance and Functional Heads to lead global headcount planning and talent acquisition prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Matrix Collaboration (Functional vs. Regional)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regional Partnership: Collaborate with Regional HR Leaders (Americas, EMEA, APJ) to adapt global functional strategies to local legal and cultural requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One Voice to Leadership: Serve as the primary point of contact for the function\u0026#39;s senior-most global leaders, ensuring they receive coherent and coordinated HR support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Consistency: Ensure HR programs (Performance, Compensation, DEI) are implemented with consistency across all regions for the specific function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Handoffs: Manage explicit handoffs to Regional HR for local Employee Relations, compliance, and office-specific culture initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Information Exchange: Ensure vital information is flowing between yourself, the function you’re supporting, and the regional HR leaders. Empowerment through coordination and collaboration is the way!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Leadership Coaching \u0026amp;amp; Performance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Executive Advisory: Act as a trusted sounding board and coach for senior executives on people-related decisions, org health, and leadership behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Performance: Partner with Employee Relations and Regional HR to inculcate a high-performance culture, guiding managers on talent assessment and complex performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compensation Strategy: Collaborate with the Total Rewards COE to broker scalable compensation and pay-equity strategies that align with functional benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;COE \u0026amp;amp; Operational Integration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;COE Liaison: Interface with Talent Acquisition, Talent Management, and Total Rewards to deliver specialized solutions that address functional pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems Optimization: Advocate for and help accelerate \u0026quot;Manager Self-Service\u0026quot; and automation in partnership with HR Operations to improve the functional user experience (UX).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Employee Relations Support\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;US Case Support: Partner with Employee Relations to help cover and support any overflow cases (US only). This includes direct work on disciplinary items, investigations, grievance resolution, and offboards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in HR, Business, or a related field (Master’s/MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive HR experience, with at least 5 years in a strategic HRBP capacity supporting global/matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Matrix Navigation:\u0026lt;/strong\u0026gt; Proven ability to influence across reporting lines—balancing global functional needs with regional operational realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outside-In Thinking:\u0026lt;/strong\u0026gt; Ability to develop HR solutions starting with the business client’s needs and moving toward process design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Diplomacy:\u0026lt;/strong\u0026gt; Exceptional communication skills; ability to manage \u0026quot;Functional vs. Regional\u0026quot; tensions and escalate issues via defined protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Fluency:\u0026lt;/strong\u0026gt; Proficiency with Workday and a data-driven approach to HR analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discretion:\u0026lt;/strong\u0026gt; Expert-level judgment in handling highly confidential executive-level matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Collaboration: This role will need to collaborate with HRBPs, regional HR teams, and COE teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002},{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8801211002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6521658002,"location":{"name":"Remote"},"metadata":null,"id":8801211002,"updated_at":"2026-09-11T12:58:42-04:00","requisition_id":"BY26-0301","title":"HR Business Partner (Remote)","company_name":"KnowBe4","first_published":"2026-09-11T12:58:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;The HR Business Partner (Global Functional Lead) is a strategic global lead responsible for defining the \u0026quot;what\u0026quot; of the talent agenda for their assigned business functions. Operating within a matrixed global model, this role owns the talent strategy, organizational design, and leadership coaching for their functional client groups worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HRBP acts as the primary strategic architect, partnering with Regional HR Leaders (who own the \u0026quot;how\u0026quot; and local execution) to ensure a consistent, high-performance employee experience across all geographies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Functional Talent Strategy \u0026amp;amp; Org Design (The \u0026quot;What\u0026quot;)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Global Strategic Lead: Identify root-cause business challenges for assigned functions and translate them into a multi-year global HR roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational Architecture: Lead organizational design and restructuring initiatives for the function, ensuring global scalability and alignment with company goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Succession \u0026amp;amp; Talent Reviews: Own the annual global talent review and succession planning process for the function, identifying high-potential talent and bridging leadership gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Planning: Partner with Finance and Functional Heads to lead global headcount planning and talent acquisition prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Matrix Collaboration (Functional vs. Regional)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regional Partnership: Collaborate with Regional HR Leaders (Americas, EMEA, APJ) to adapt global functional strategies to local legal and cultural requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;One Voice to Leadership: Serve as the primary point of contact for the function\u0026#39;s senior-most global leaders, ensuring they receive coherent and coordinated HR support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Consistency: Ensure HR programs (Performance, Compensation, DEI) are implemented with consistency across all regions for the specific function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Handoffs: Manage explicit handoffs to Regional HR for local Employee Relations, compliance, and office-specific culture initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Information Exchange: Ensure vital information is flowing between yourself, the function you’re supporting, and the regional HR leaders. Empowerment through coordination and collaboration is the way!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Leadership Coaching \u0026amp;amp; Performance\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Executive Advisory: Act as a trusted sounding board and coach for senior executives on people-related decisions, org health, and leadership behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Performance: Partner with Employee Relations and Regional HR to inculcate a high-performance culture, guiding managers on talent assessment and complex performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compensation Strategy: Collaborate with the Total Rewards COE to broker scalable compensation and pay-equity strategies that align with functional benchmarks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;COE \u0026amp;amp; Operational Integration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;COE Liaison: Interface with Talent Acquisition, Talent Management, and Total Rewards to deliver specialized solutions that address functional pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems Optimization: Advocate for and help accelerate \u0026quot;Manager Self-Service\u0026quot; and automation in partnership with HR Operations to improve the functional user experience (UX).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Employee Relations Support\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;US Case Support: Partner with Employee Relations to help cover and support any overflow cases (US only). This includes direct work on disciplinary items, investigations, grievance resolution, and offboards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in HR, Business, or a related field (Master’s/MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive HR experience, with at least 5 years in a strategic HRBP capacity supporting global/matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Matrix Navigation:\u0026lt;/strong\u0026gt; Proven ability to influence across reporting lines—balancing global functional needs with regional operational realities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outside-In Thinking:\u0026lt;/strong\u0026gt; Ability to develop HR solutions starting with the business client’s needs and moving toward process design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Diplomacy:\u0026lt;/strong\u0026gt; Exceptional communication skills; ability to manage \u0026quot;Functional vs. Regional\u0026quot; tensions and escalate issues via defined protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Fluency:\u0026lt;/strong\u0026gt; Proficiency with Workday and a data-driven approach to HR analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discretion:\u0026lt;/strong\u0026gt; Expert-level judgment in handling highly confidential executive-level matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Collaboration: This role will need to collaborate with HRBPs, regional HR teams, and COE teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $100,000 - $120,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 12/11/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8107923002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6211639002,"location":{"name":"Berlin, Germany"},"metadata":null,"id":8107923002,"updated_at":"2026-08-24T05:19:33-04:00","requisition_id":"P1656","title":"HR Operations Specialist (Fluent in German) (Position located in Berlin, Germany)","company_name":"KnowBe4","first_published":"2025-08-06T08:57:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Berlin, Germany, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/berlin\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HR Operations Specialist (International) plays a key role in\u0026amp;nbsp;creating a great employee experience while ensuring smooth and\u0026amp;nbsp;reliable HR operations across their region. This role combines\u0026amp;nbsp;hands-on HR administration with Office \u0026amp;amp; Feelgood Management,\u0026amp;nbsp;making it ideal for someone who enjoys working at the intersection of\u0026amp;nbsp;people, organization and culture. You will support the local HR\u0026amp;nbsp;Manager throughout the employee lifecycle and act as a trusted point\u0026amp;nbsp;of contact for employees. In addition, you will actively contribute\u0026amp;nbsp;ideas that strengthen our company culture and create an engaging\u0026amp;nbsp;and welcoming workplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a great host by warmly welcoming employees, guests\u0026amp;nbsp;and external partners and interacting with them openly and\u0026amp;nbsp;professionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and manage the day-to-day operations of our\u0026amp;nbsp;office and create a welcoming, well-organized and enjoyable\u0026amp;nbsp;working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify opportunities to improve the employee\u0026amp;nbsp;experience and continuously develop our workplace by\u0026amp;nbsp;bringing creative ideas and initiatives to life that strengthen\u0026amp;nbsp;employee engagement, wellbeing and our company culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and coordinate team and culture events, including\u0026amp;nbsp;Summer and Christmas Parties, End-of-Month Lunches,\u0026amp;nbsp;employee birthdays and other ad-hoc activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our global Culture and Sustainability teams to\u0026amp;nbsp;exchange ideas, coordinate local activities and share best\u0026amp;nbsp;practices across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and manage relationships with third-party\u0026amp;nbsp;suppliers, such as cleaning services, craftsmen and other\u0026amp;nbsp;office-related vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide operative and administrative support to the HR\u0026amp;nbsp;Manager throughout the employee lifecycle in a confidential\u0026amp;nbsp;and sensitive manner, including onboarding, offboarding,employee documentation and general employee requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support HR administration for the specific region, including\u0026amp;nbsp;the preparation and coordination of employment contracts,\u0026amp;nbsp;contract amendments and other employee-related\u0026amp;nbsp;documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the HR Manager with benefits administration,\u0026amp;nbsp;including coordination with benefit providers and other\u0026amp;nbsp;external vendors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure employee data and documentation are accurately\u0026amp;nbsp;maintained and up to date across HR systems and personnel\u0026amp;nbsp;files\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional experience in Office Management/Feelgood\u0026amp;nbsp;Management or a service-oriented environment such as\u0026amp;nbsp;hospitality, hotel, tourism or gastronomy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alternatively, initial HR experience through internships,\u0026amp;nbsp;working student positions or similar roles, combined with a\u0026amp;nbsp;strong interest in HR Operations and Office Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good interpersonal skills with an open, approachable and\u0026amp;nbsp;empathetic personality, making it easy for you to build\u0026amp;nbsp;positive relationships and understand the needs of\u0026amp;nbsp;employees, colleagues and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A reliable, independent and hands-on working style\u0026amp;nbsp;combined with a genuine interest in people, culture and\u0026amp;nbsp;creating a great workplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong passion for organizing events from scratch and\u0026amp;nbsp;creating memorable experiences and unforgettable moments\u0026amp;nbsp;for our employees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity and enthusiasm for developing new ideas, events\u0026amp;nbsp;and initiatives that improve the employee experience and\u0026amp;nbsp;strengthen our company culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, hands-on and solution-oriented approach with a\u0026amp;nbsp;willingness to take ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good organizational skills with the ability to structure\u0026amp;nbsp;priorities, manage deadlines and keep track of details across\u0026amp;nbsp;different areas of responsibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with budgets, monitor spending and maintain\u0026amp;nbsp;financial discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and a high level of accuracy, particularly\u0026amp;nbsp;when handling employee data and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of confidentiality, discretion and integrity when\u0026amp;nbsp;working with sensitive HR information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with HRIS systems such as Workday, Personio,\u0026amp;nbsp;HiBoB, BambooHR or similar systems is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent written and spoken German and English are essential; additional language skills, particularly French, are a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4007605002,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":4138648002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8790795002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6516900002,"location":{"name":"Brazil"},"metadata":null,"id":8790795002,"updated_at":"2026-09-10T16:16:39-04:00","requisition_id":"BY24-0028","title":"Information Security Platform Engineer (remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-09T15:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Information Security Platform Engineer\u0026lt;/strong\u0026gt; designs, builds, and supports custom applications, APIs, and automations that form the data backbone of KnowBe4’s security operations.\u0026amp;nbsp;Operating primarily within AWS, this \u0026lt;strong\u0026gt;mid-level role\u0026amp;nbsp;\u0026lt;/strong\u0026gt;focuses on creating internal security tooling, streamlining developer experience (DevEx), and managing automated workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Custom Security Tooling \u0026amp;amp; Application Development: \u0026lt;/strong\u0026gt;Design, deploy, and maintain custom applications, APIs, CLI tools, and automations using Python and modern AI-assisted development tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security Operations Data Backbone: \u0026lt;/strong\u0026gt;Build and manage data ingestion pipelines to process logs, alerts, and security events into operational platforms and our Elastic SIEM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure \u0026amp;amp; IaC: \u0026lt;/strong\u0026gt;Provision, manage, and scale cloud environments primarily in AWS using Infrastructure as Code (Terraform).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Experience (DevEx) \u0026amp;amp; Scaffolding:\u0026lt;/strong\u0026gt; Construct reusable project scaffolding, CLI utilities, and standardized templates to enhance developer efficiency across the InfoSec team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Secure SDLC \u0026amp;amp; CI/CD Management:\u0026lt;/strong\u0026gt; Manage the InfoSec codebase, build continuous integration and deployment (CI/CD) pipelines, and embed secure software development lifecycle practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;software development, scripting, or platform engineering experience.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure as Code: \u0026lt;/strong\u0026gt;Strong hands-on experience developing in AWS and managing cloud infrastructure using Terraform (or equivalent IaC frameworks like CloudFormation)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming \u0026amp;amp; Automation:\u0026lt;/strong\u0026gt; Proficiency writing code in Python, Bash, or modern languages such as Golang or Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DevOps \u0026amp;amp; Development Stack:\u0026lt;/strong\u0026gt; Fluent with Git version control, CI/CD workflows, Docker containerization, and automated testing frameworks (e.g., pytest)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Integration \u0026amp;amp; Development Space:\u0026lt;/strong\u0026gt; Ability to navigate Mac and Linux development environments effectively and leverage AI tools pragmatically to accelerate software engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Cultural Fit:\u0026lt;/strong\u0026gt; Strong technical English communication skills (written and spoken), a narrative storytelling ability when walking through technical projects, and a collaborative, approachable mindset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph heading4 ng-star-inserted\u0026quot; data-start-index=\u0026quot;2640\u0026quot;\u0026gt;\u0026lt;strong class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2640\u0026quot;\u0026gt;Preferred / Nice-to-Have\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2664\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2664\u0026quot;\u0026gt;Proven track record of building internal CLI tools, project scaffolding, or open-source software solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2771\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2771\u0026quot;\u0026gt;General awareness of security baseline principles, secure coding, and secure SDLC concepts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2862\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2862\u0026quot;\u0026gt;Experience with AWS serverless stacks, microservices, or container orchestration systems like Kubernetes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2967\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2967\u0026quot;\u0026gt;Relevant security or cloud industry certifications, or a Bachelor\u0026#39;s degree in a relevant field.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4050860002,"name":"InfoSec","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8761398002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6504701002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8761398002,"updated_at":"2026-08-28T15:54:19-04:00","requisition_id":"BY26-0265","title":"Manager, Customer Onboarding ","company_name":"KnowBe4","first_published":"2026-08-28T15:54:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, Customer Onboarding\u0026amp;nbsp; will lead and oversee the Onboarding Consulting team within KnowBe4 located in Sao Paulo, Brazil. This management role is responsible for managing a high performing Customer Onboarding team responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Manager, Customer Onboarding\u0026amp;nbsp; will work closely with their manager, Global Customer Services leadership as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to continuously optimize the customer onboarding process and experience accelerating time to first value and driving long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop the Onboarding Consultant team building a culture of continuous learning, building deep product and platform expertise and focus on delivering customer outcomes through collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the delivery of technical solutions and strategic guidance to customers throughout their onboarding lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Onboarding and Customer Services leadership and cross-functional teams to define and execute highly scalable customer success strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor key performance metrics related to time to live and first value, resource capacity, skills and throughput and customer satisfaction ensuring continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish best practices and frameworks for technical solution delivery and implementation excellence that drive repeatability, scalability and global consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for complex customer implementation and technical challenges as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for customer needs and provide feedback to Product and Engineering teams to enhance platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of innovation, collaboration, and customer-centricity within the teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience and education required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in customer onboarding, customer implementation and/or customer success within a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery in a high velocity motion serving Commercial customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience building, scaling and managing high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical proficiency with AI/SaaS platforms, system architecture and solution delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-driven with a focus on delivering exceptional customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cybersecurity experience and expertise is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills and strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build solid technical understanding of the KnowBe4 platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and cross train as product and platform innovation occurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8750803002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6499931002,"location":{"name":"Remote"},"metadata":null,"id":8750803002,"updated_at":"2026-08-27T09:34:05-04:00","requisition_id":"BY26-0413","title":"Manager, Revenue Operations (Customer Management) (Remote)","company_name":"KnowBe4","first_published":"2026-08-26T11:46:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;478\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Manager, Revenue Operations (Customer Management) serves as the strategic engine behind KnowBe4\u0026#39;s Post-Sales Go-To-Market machine. They bridge Customer Success, Sales, Marketing, and Product to keep the revenue engine predictable, scalable, and resilient. More than a traditional RevOps analyst, they act as an AI multiplier, (architecting a revenue engine where AI doesn\u0026#39;t just assist the team but redefines its capacity) turning chaotic data into actionable insights that influence executive-level decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;CSM Efficiency, Automation \u0026amp;amp; Workflows\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement automation for SMB/Tech Touch motions, reducing manual rep effort on low-touch segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain standardized CSM/RS playbooks — defining the plays, the triggers, and the systems that surface them in-workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CS Enablement to translate process changes into training, documentation, and adoption tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify time drains through rep shadowing and system analysis; prioritize an automation backlog with measurable hours-saved impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI and agentic tooling wherever it can compress manual work- this team assumes AI-first.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;GTM Readiness \u0026amp;amp; Product-to-Market\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as Post-Sales RevOps lead for product launch readiness across SAT A/F upgrades, SAT platform migration, ARM, RTC, and PLG motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the launch readiness checklist and operating cadence: system configuration, entitlement changes, pricing/packaging setup, playbook updates, rep training, and support documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functionally with Product, Product Marketing, Enablement, Support, and Sales Ops to make sure post-sales is ready on day one, not week six.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own post-launch adoption and consumption tracking, feeding findings back into the playbook and enablement loop.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage migration operations for platform transitions — customer segmentation, sequencing, rep tooling, and exception handling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Analytics, Systems \u0026amp;amp; Process\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain dashboards and recurring reports on retention, gross/net revenue retention, churn, adoption, and CSM productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ad hoc analysis on cohort behavior, expansion drivers, and churn root cause.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own day-to-day administration and configuration of the CS tech stack (Gainsight or equivalent, Salesforce CS objects, Zendesk).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and iterate on customer health scoring — definitions, thresholds, and the data feeding them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, document, and automate CSM workflows: onboarding handoff, QBR prep, renewal plays, escalation paths, and at-risk triage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data hygiene across accounts, contacts, subscriptions, and lifecycle stages; build the checks that catch problems before reporting does.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI/Automation Champion\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience developing, implementing, and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains across RevOps functions and customer-facing processes (process automation, predictive analytics, and automated agents).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Revenue Operations, Sales Ops, or BizOps, preferably within a high-growth B2B SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of Salesforce/ Hubspot\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with BI tools (Tableau/Looker) and forecasting software (Clari/Gong/BoostUp)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on builder mentality — comfortable connecting APIs (e.g., Make.com) and testing new AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze complex, multi-system data sets and produce board-ready outputs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong process orientation — builds systems so problems don\u0026#39;t recur\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex operational jargon into clear, executive-level narratives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing high-stakes projects independently through cross-functional partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects in a fast-paced environment; team player who can work autonomously\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $150,000 - $160,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 9/1/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8601488002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6435403002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8601488002,"updated_at":"2026-08-24T12:21:36-04:00","requisition_id":"P1584","title":"Manager, US Facilities","company_name":"KnowBe4","first_published":"2026-06-19T16:31:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;384\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, US Facilities manages the US facilities and ensures that they are in good repair, well maintained and forwards the goals and initiatives of the Property Operations Department in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure the standards of cleanliness and overall appearance of the office spaces, amenities, building exteriors, parking lots, and common areas are a physical representation of KnowBe4’s company culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee and administer US based Property Operations programs and long-term projects including but not limited to construction and property improvement projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee and delegate the day-to-day actions of the US Facilities Section\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside building management, external vendors, general contractors, and suppliers to maintain the US facilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develope US based policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage preventive maintenance of facility equipment, including HVAC and office equipment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage employee parking assignments and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget planning and management for US Facility related costs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate leadership needs and proactively solves problems and/or independently handles issues as necessary.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations\u0026amp;nbsp; as to the hiring, firing, disciplining, and promoting of subordinate employees to which the organization gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;College degree or equivalent business training or 2 years experience working in building management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GSuite applications, MS Office Applications, and various Cloud technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year experience in construction industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written skills and grammar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent computer skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent research skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4126575002,"name":"Executive","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8627569002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6445625002,"location":{"name":"Austin, Texas"},"metadata":null,"id":8627569002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P1216","title":"National Channel Account Manager - SHI (Remote)","company_name":"KnowBe4","first_published":"2026-07-09T19:48:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As National Channel Account Manager – SHI, you will be based in the Austin, Texas metro area to serve as a dedicated, on-the-ground\u0026amp;nbsp;resource for SHI, one of KnowBe4\u0026#39;s most strategic national partners. Your focus is on developing and growing KnowBe4\u0026#39;s business\u0026amp;nbsp;within SHI by building deep relationships across every level of the organization — from individual sellers to executive leadership.\u0026amp;nbsp;Through high-impact, in-person activities such as on-site trainings, floor days, custom events, and joint business planning, you will\u0026amp;nbsp;enable SHI sellers, drive deal registrations, and grow closed-won business. You will take an active leadership role in bringing KnowBe4\u0026amp;nbsp;partner incentive, SPIFF, and rebate programs to life within SHI — partnering with the Partner Programs team, who design and\u0026amp;nbsp;administer these programs, to drive adoption, participation, and measurable ROI. Your success will be defined in business (annual growth and market share), breadth (positioning the full KnowBe4 platform), activation (demand generation activities that lead to deal registrations and enablement of sales), and brand awareness (joint success stories)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with sellers, sales leadership, and executives across the SHI organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary local point of contact for SHI, maintaining a consistent in-person presence at SHI offices in the Austin metro area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with SHI executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep discovery to understand SHI\u0026#39;s organizational structure, segmentation, goals and objectives, and the motivators for SHI sellers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute joint strategic business plans with SHI, including agreed-upon sales, marketing, enablement, and certification goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on-site sales trainings, enablement sessions, and floor days to equip SHI sellers with positioning, product knowledge, and selling best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them within SHI, propose SHI-specific incentives, drive participation, and own the results and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment between regional KnowBe4 sales teams and their counterparts within SHI to ensure consistent field-level engagement and relationship building\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate account mapping sessions between KnowBe4 sales teams and SHI sellers to create measurable channel-sourced pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage SHI leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive SHI to the partner portal to utilize marketing campaigns and demand generation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, and partner trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet assigned targets for monthly sales volume requirements and objectives within SHI and maintain a healthy pipeline/accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records in Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure partner compliance with partner agreements and rules of engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel as required to SHI offices, events, and KnowBe4 meetings (up to 50%, including regular local travel within the Austin metro area)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree in a relevant field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of sales experience, Channel Sales required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large national partners (e.g., CDW, SHI, Insight, Connection) required; direct experience with SHI strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must reside in or be willing to relocate to the Austin, Texas metro area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner ecosystems and channel sales, including national partner structures and segmentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving partner results through incentive, SPIFF, and rebate programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation and training delivery skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, strategic mindset, and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having a good understanding of customer needs and pain points and positioning the KnowBe4 proposition to that accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing communications accompanied with the ability to make the complex understandable and gain a quick understanding of the needs and pain points of channel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel up to 50%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $150,000 - $175,000 including base, bonuses and commissions, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 8/9/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8761421002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6504708002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8761421002,"updated_at":"2026-08-28T16:01:54-04:00","requisition_id":"BY26-0224 BY26-0225 BY26-0226 BY26-0227 BY26-0230 BY26-0231 BY26-0228 BY26-0229","title":"Onboarding Consultant","company_name":"KnowBe4","first_published":"2026-08-28T16:01:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support during platform setup, configuration, and initial training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;2 years experience in Customer Implementation, Customer Onboarding, Customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support, Technical Consulting, Business Analyst or related roles and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a Services PSA solution and/or time tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/Saas application, Cybersecurity and IT experience is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technical concepts and understanding of the KnowBe4 platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and cross train as new product and platform innovation occurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8508849002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6398958002,"location":{"name":"Remote"},"metadata":null,"id":8508849002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P146","title":"Organic Search Manager (Remote)","company_name":"KnowBe4","first_published":"2026-04-15T19:46:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Organic Search Manager\u0026amp;nbsp; will lead the SEO and GEO strategy that aims to dominate search engine results and emerging generative AI platforms. This role is responsible for improving organic rankings while ensuring our brand is the authoritative source cited by Large Language Models (LLMs) and conversational AI platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end identification and execution of a full-funnel keyword strategy, targeting high-intent keywords, head terms, and \u0026quot;question-based\u0026quot; queries to drive qualified organic traffic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively monitor keyword performance and implement on-page optimization tactics to secure \u0026quot;Position 1\u0026quot; rankings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly analyze competitor keyword profiles to identify missed opportunities and recapture market share\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategies to ensure brand authority within AI-generated answers and LLMs and conversational search platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify audience-aligned prompts and optimize site architecture to ensure brand content is selected as the \u0026quot;preferred answer\u0026quot; for generative search responses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize AI personas to simulate diverse user journeys, refining how the brand is perceived and synthesized by various AI models and LLMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage site structure, 404/redirect mapping, and crawlability while optimizing Core Web Vitals to ensure a frictionless, high-speed user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement sophisticated Schema Markup to provide explicit context and authorship signals to modern AI crawlers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with content teams to develop optimized content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute precise optimizations for page titles, meta-descriptions, H1-H4 tagging, and internal linking structures to maximize relevance and ranking power.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report on traditional rankings and GEO using Conductor, GA4, GSC, and emerging AI-tracking platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver monthly executive summaries tracking Share of Voice (SOV), conversion patterns, and the overall ROI of organic search efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary bridge between Marketing, Product, and Engineering to evangelize SEO/GEO best practices, ensuring all digital initiatives are built to scale within an evolving, AI-first search landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Marketing or similar field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience managing organic search strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with B2B marketing in the technology industry (IT Security and SaaS marketing a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Google Analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience managing SEO and GEO strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in end-to-end marketing for inbound marketing functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and the ability to extract meaning from data and apply that meaning to improving program performance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $120,000 - $130,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 6/15/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017385002,"name":"Marketing \u0026 PR","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/5500554002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4979808002,"location":{"name":"Tokyo, Japan"},"metadata":null,"id":5500554002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P3094","title":"Partner Account Manager (Position located in Tokyo, Japan)","company_name":"KnowBe4","first_published":"2021-08-25T16:38:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Tokyo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;404\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Tokyo, Japan, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/tokyo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Partner Account Manager, your focus is on developing and growing the partnership with a selection of our most strategic reselling partners. By formulating joint strategic plans and through high impact activities, you develop, enable, and grow the partner’s impact and maturity. Your success will be defined in business (annual growth and market share), breadth (positioning the full Knowbe4 platform) and activation (demand gen activities that lead to deal registrations as well as enablement of sales) and brand awareness (joint success stories). You help to enable and build relationships with key stakeholders within the partner departments and their counterparts in our company. You\u0026#39;ll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key partners reselling KnowBe4 products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a comprehensive understanding of your partners business and operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct initial onboarding with assigned partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate the value of reselling KnowBe4 to increase partner investment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear and consistent communication with various teams at partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor partner performance and track key performance indicators (KPIs)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records in Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure partner compliance with partner agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of company programs among assigned partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set joint goals and clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in a relevant field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years of sales experience , Channel Sales required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner ecosystems and channel sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, strategic mindset, and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having a good understanding of customer needs and pain points and positioning the Knowbe4 proposition to that accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing communications accompanied with the ability to make the complex understandable gain a quick understanding of the needs and pain points of channel partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4029677002,"name":"Tokyo, Japan","location":"東京都, Japan","child_ids":[],"parent_id":4138645002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8790880002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6516920002,"location":{"name":"Brazil"},"metadata":null,"id":8790880002,"updated_at":"2026-09-10T16:15:42-04:00","requisition_id":"BY26-0420","title":"Product Security Engineer (remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-09T15:57:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph normal\u0026quot; data-start-index=\u0026quot;933\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;933\u0026quot;\u0026gt;KnowBe4 is seeking a mid-level \u0026lt;/span\u0026gt;\u0026lt;strong data-start-index=\u0026quot;964\u0026quot;\u0026gt;Product Security Engineer\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;989\u0026quot;\u0026gt; in Brazil to join our Security team! I\u0026lt;/span\u0026gt;\u0026lt;span data-start-index=\u0026quot;1033\u0026quot;\u0026gt;n this role, your primary focus will be hands-on penetration testing and security reviews, evaluating application code before and after it hits production to ensure company and customer data remain safe.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph normal\u0026quot; data-start-index=\u0026quot;1238\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph normal\u0026quot; data-start-index=\u0026quot;1238\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1238\u0026quot;\u0026gt;As our engineering team accelerates development, you will play a critical role in scaling our security coverage, triaging findings, and collaborating directly with global engineering teams across the US and Brazil.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-start-index=\u0026quot;1481\u0026quot;\u0026gt;Application Security Testing \u0026amp;amp; Pentesting:\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;1523\u0026quot;\u0026gt; Conduct automated and manual security assessments and penetration tests across web, mobile, and traditional applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-start-index=\u0026quot;1645\u0026quot;\u0026gt;Code Security Reviews:\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;1667\u0026quot;\u0026gt; Analyze source code across multiple programming languages to identify vulnerabilities and guide remediation before and after production deployment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-start-index=\u0026quot;1667\u0026quot;\u0026gt;\u0026lt;strong data-start-index=\u0026quot;1815\u0026quot;\u0026gt;Vulnerability Triage \u0026amp;amp; Remediation:\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;1850\u0026quot;\u0026gt; Work closely with engineering teams to assess, prioritize, and resolve application vulnerabilities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-start-index=\u0026quot;1667\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;1850\u0026quot;\u0026gt;\u0026lt;strong data-start-index=\u0026quot;1950\u0026quot;\u0026gt;Threat Modeling \u0026amp;amp; Automation:\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;1979\u0026quot;\u0026gt; Maintain threat models and build security automations to streamline security testing workflows.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-start-index=\u0026quot;2075\u0026quot;\u0026gt;Security Engagement:\u0026lt;/strong\u0026gt;\u0026lt;span data-start-index=\u0026quot;2095\u0026quot;\u0026gt; Partner with product and development teams to embed secure coding practices throughout the software development lifecycle (SDLC).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in Application Security, Penetration Testing, or Red Teaming.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pentesting Expertise\u0026lt;/strong\u0026gt;: Strong hands-on experience with both automated and manual web, mobile, and traditional application pentesting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Code Comprehension:\u0026lt;/strong\u0026gt; Proven ability to read and analyze source code in multiple languages (such as Ruby, PHP, Go, JavaScript, or Python)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security Fundamentals:\u0026lt;/strong\u0026gt; Broad understanding of web application vulnerabilities (e.g., OWASP Top 10, CWE) and core information security concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt; Strong technical English communication skills (written and spoken) to collaborate smoothly across international teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultural Fit:\u0026lt;/strong\u0026gt; Collaborative, open mindset with a strong focus on teamwork and positive team dynamics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-start-index=\u0026quot;3009\u0026quot;\u0026gt;Preferred / Nice-to-Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3033\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3033\u0026quot;\u0026gt;Experience with cloud computing environments (AWS, Terraform)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3095\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3095\u0026quot;\u0026gt;Familiarity with security tools (e.g., Burp Suite, SAST/DAST, dependency scanning)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3178\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3178\u0026quot;\u0026gt;Experience with Python scripting or leveraging AI tools in security workflows\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal\u0026quot; data-start-index=\u0026quot;3256\u0026quot;\u0026gt;\u0026lt;span data-start-index=\u0026quot;3256\u0026quot;\u0026gt;Relevant industry certifications (e.g., OSCP, OSWE, GPEN, CISSP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4050860002,"name":"InfoSec","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7925832002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6131622002,"location":{"name":"Paris, France"},"metadata":null,"id":7925832002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P1762","title":"Regional Account Executive (Enterprise) (Fluent in French) (Located in Paris)","company_name":"KnowBe4","first_published":"2025-03-24T12:40:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Account Executive (ENT) (International) position is responsible for acquiring new logos and upselling our existing Enterprise-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Enterprise-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products to existing customers to meet and exceed Enterprise monthly cross sale and expansion sales quota.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Enterprise opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience selling to Enterprise-sized businesses, required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in French\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4098275002,"name":"Paris, France","location":"Paris, Paris, France","child_ids":[],"parent_id":4138647002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7089100002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5712527002,"location":{"name":"Tokyo, Japan"},"metadata":null,"id":7089100002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0077","title":"Regional Account Executive (Enterprise) (Fluent in Japanese) (Position located in Tokyo, Japan)","company_name":"KnowBe4","first_published":"2024-01-09T14:08:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Tokyo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;404\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Tokyo, Japan, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/tokyo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Account Executive (Enterprise) position is responsible for acquiring new logos and upselling our existing Enterprise-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Enterprise-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products to existing customers to meet and exceed Enterprise monthly cross sale and expansion sales quota.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Enterprise opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience selling to Enterprise-sized businesses, required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Japanese\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4029677002,"name":"Tokyo, Japan","location":"東京都, Japan","child_ids":[],"parent_id":4138645002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8790869002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6516916002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8790869002,"updated_at":"2026-09-09T15:55:29-04:00","requisition_id":"BY26-0071","title":"Regional Account Executive (ENT) (Portuguese Speaking) (Remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-09T15:55:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Regional Account Executive (ENT) (International) position is responsible for acquiring new logos and upselling our existing Enterprise-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquire Enterprise-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products to existing customers to meet and exceed Enterprise monthly cross sale and expansion sales quota.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of Enterprise opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records of daily sales statistics via Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience selling to Enterprise-sized businesses, required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor Degree or higher education equivalent, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Portuguese\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8627583002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6445629002,"location":{"name":"Boston, Massachusetts"},"metadata":null,"id":8627583002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY22-1594","title":"Regional Channel Account Manager – Northeast (Remote)","company_name":"KnowBe4","first_published":"2026-07-09T19:57:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Regional Channel Account Manager – Northeast, you will be based in the Boston metro area and responsible for developing and growing KnowBe4\u0026#39;s channel business across the Northeast region. Rather than being aligned to a single partner, you will own a portfolio of reselling partners within your assigned geography — including regional partners headquartered in the region and the local branch offices of national partners. Through frequent travel and high-impact, in-person activities such as on-site trainings, floor days, custom events, and joint business planning, you will enable partner sellers, drive deal registrations, and grow closed-won business across the region. You will take an active leadership role in bringing KnowBe4 partner incentive, SPIFF, and rebate programs to life within your territory — partnering with the Partner Programs team, who design and administer these programs, to drive adoption, participation, and measurable ROI. Your success will be defined in business (annual growth and market share), breadth (positioning the full KnowBe4 platform), activation (demand generation activities that lead to deal registrations and enablement of sales), and brand awareness (joint success stories).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key partners reselling KnowBe4 products across the Northeast region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a regional territory plan that prioritizes partners by opportunity, coverage, and growth potential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with partner executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep discovery to understand each partner\u0026#39;s organizational structure, goals and objectives, and the motivators for partner reps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute joint strategic business plans with priority partners, including agreed-upon sales, marketing, enablement, and certification goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on-site sales trainings, enablement sessions, and floor days across the region to equip partner sellers with positioning, product knowledge, and selling best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them across the region, propose region-wide or partner-specific incentives, drive participation, and own the results and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment between regional KnowBe4 sales teams and their partner counterparts — from field sellers to sales leadership — to ensure consistent field-level engagement and relationship building within the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate account mapping sessions between KnowBe4 regional sales teams and partner sellers to create measurable channel-sourced pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, recruit, and onboard new partners within the region as needed to support growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partners to the partner portal to utilize marketing campaigns and demand generation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, market trends, and territory opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records in Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure partner compliance with partner agreements and rules of engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel extensively throughout the Northeast region to partner offices, events, and KnowBe4 meetings (50% or more)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree in a relevant field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years of sales experience, Channel Sales required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a multi-partner territory or region strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must reside in or be willing to relocate to the Boston metro area\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner ecosystems and channel sales, including regional VARs and national partner branch structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving partner results through incentive, SPIFF, and rebate programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong territory planning and prioritization skills across a multi-partner portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation and training delivery skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, strategic mindset, and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having a good understanding of customer needs and pain points and positioning the KnowBe4 proposition to that accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influencing communications accompanied with the ability to make the complex understandable and gain a quick understanding of the needs and pain points of channel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to travel 50% or more throughout the assigned region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $150,000 - $200,000 including base, bonuses and commissions, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 8/9/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8618411002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442048002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8618411002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0307","title":"Revenue Operations Analyst, GTM \u0026 Central Planning (Remote)","company_name":"KnowBe4","first_published":"2026-07-02T16:23:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations Analyst — GTM \u0026amp;amp; Central Planning is a high-impact, analytically-driven role\u0026amp;nbsp;responsible for the models, processes, and data infrastructure that underpin go-to-market execution. This role sits at the intersection of Finance, Sales, and Operations, serving as the analytical backbone for territory design, quota setting, headcount planning, compensation modeling, channel strategy, and forecast accuracy. The ideal candidate turns complex, multi-source data into clear decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;GTM Planning \u0026amp;amp; Territory Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the design and maintenance of territory models across all segments (SMB, Mid-Market, Enterprise, International), balancing account load, whitespace opportunity, rep capacity, and equity of potential across the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend territory structures including pod models, geo-based assignments, and vertical overlays — modeling the trade-offs of each approach against pipeline coverage and rep productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map account potential and customer spend together to ensure fair and balanced territories across both Sales and Customer Success/Renewals motions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Annual Planning \u0026amp;amp; AOP Alignment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the annual GTM planning model — translating top-down revenue targets into segment-level quotas, headcount plans, quota deployment strategies, and productivity benchmarks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the bridge model between Finance\u0026#39;s AOP number and the bottoms-up field view; surface structural gaps (insufficient pipe, under-resourced segments) early in the planning cycle\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage quota deployment timing and over deployment logic — modeling how quota levels change month-to-month to maintain consistent overdeployment relative to AOP\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Capacity \u0026amp;amp; Headcount Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain capacity planning models by role and segment, incorporating ramp curves, attrition assumptions, and productivity metrics\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and maintain headcount ratio standards across the GTM organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct cohort analysis on rep productivity to identify ramp performance trends, segment-level attainment distributions, and leading indicators of rep success or attrition\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop quota coverage model against AOP build\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forecasting \u0026amp;amp; Pipeline Analytics\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the weekly, monthly, and quarterly forecast roll-up process — standardizing submissions, performing variance analysis, and tracking forecast accuracy over time by leader, segment, and time horizon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain pipeline coverage standards by segment, calibrated to actual historical conversion rates rather than industry rules of thumb\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and maintain a forecast accuracy scorecard at the manager and SVP level, providing feedback loops that improve submission quality over time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Design \u0026amp;amp; Incentive Modeling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales leadership and HR/Finance on annual comp plan design — modeling plan changes against historical performance data to assess likely payout distributions and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model comp plan scenarios across role types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build comp neutrality models to ensure reps are not penalized for marketplace fees, channel partner fees on a temporary basis\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Channel \u0026amp;amp; Partner GTM Modeling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the transition to a channel-forward GTM motion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define rules for channel bookings attribution when multiple channel reps are engaged on the same partner\u0026#39;s deals — and build reporting to track and enforce those rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build capacity models for the channel org that are distinct from direct-sales ratios — including CAM coverage targets, partner activation rates, and channel-sourced pipeline generation benchmarks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with channel leadership to model channel conflict scenarios and define comp neutrality rules\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the RevOps liaison to Finance as well as Marketing, Channel \u0026amp;amp; Sales Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CS and Renewal Ops on NRR modeling, GRR analysis, expansion quota frameworks, and renewal coverage planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales leadership to design and maintain the annual planning calendar — governing when territory models are locked, quotas communicated, comp plans finalized, and headcount hiring timelines confirmed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 years of experience in Revenue Operations, Sales Operations, or FP\u0026amp;amp;A in a B2B SaaS environment; 5 years of experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Salesforce; experience with CRM data modeling and pipeline reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel or Google Sheets financial modeling skills; experience building bottoms-up quota and capacity models from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI tools (Tableau, Looker, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work in environments with complex, multi-source data where reconciliation and definitional alignment are ongoing challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable presenting findings and recommendations to senior sales and finance leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High intellectual curiosity, attention to detail, and ability to balance multiple planning cycles simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary for this position ranges from $120,000 - $140,000 which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 8/2/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8568404002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6422404002,"location":{"name":"Washington, DC Metro Area"},"metadata":null,"id":8568404002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"5/28/26","title":"Sales Development Representative (Hybrid)","company_name":"KnowBe4","first_published":"2026-05-28T08:14:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Arlington positions open to candidates located in the Washington DC area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Development Representative is responsible for reaching out to prospects, qualifying them and passing interested prospects to their assigned Territory/Account Executive(s).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About KnowBe4:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are the provider of the world\u0026#39;s largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gauge the interest of prospects to qualify them as potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pass the qualified and interested prospects to their assigned Territory/Account Executive(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a CRM or other Sales Tools a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Friendly phone voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Pleasantly persistent” as it can take multiple tries to reach a prospect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to leave a message and sound interested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be highly organized and results-oriented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8458586002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6378757002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8458586002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"3/11/26","title":"Sales Development Representative (Hybrid)","company_name":"KnowBe4","first_published":"2026-03-11T09:20:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026amp;nbsp;\u0026lt;span style=\u0026quot;color: #ffffff;\u0026quot;\u0026gt;#ZR\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Development Representative is responsible for reaching out to prospects, qualifying them and passing interested prospects to their assigned Territory/Account Executive(s).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About KnowBe4:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are the provider of the world\u0026#39;s largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gauge the interest of prospects to qualify them as potential customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pass the qualified and interested prospects to their assigned Territory/Account Executive(s)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a CRM or other Sales Tools a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good computer skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Friendly phone voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;“Pleasantly persistent” as it can take multiple tries to reach a prospect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to leave a message and sound interested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be highly organized and results-oriented\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/6221857002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5308099002,"location":{"name":"Tokyo, Japan"},"metadata":null,"id":6221857002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P3077, BY26-0316","title":"Sales Engineer (Fluent in Japanese) (Position located in Tokyo, Japan)","company_name":"KnowBe4","first_published":"2022-06-20T11:51:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Tokyo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;404\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Tokyo, Japan, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/tokyo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/tokyo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Engineer serves as the technical expert in the sales process, clarifying product capabilities and explaining complex features to potential customers. They work closely with sales representatives to address technical questions, support product demonstrations, and lead Proof of Value engagements. Sales Engineers must have a strong understanding of the product, the ability to translate technical concepts into business value, and excellent communication skills. They play a crucial role in helping customers understand how our products solve their specific challenges.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Knowledge:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate detailed knowledge of all product features and functionalities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate product capabilities, limitations, and use cases to prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explain standard use case scenarios effectively\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Skills:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and research basic technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle technical objections and concerns from prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate product demonstrations and proofs of value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Support:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand and follow typical sales strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the sales process by identifying technical pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively translate customer needs into product solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Proofs of Value (POVs) following established scripts and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Engagement:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build rapport with prospects throughout the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate active listening skills to gather key information during customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate technical concepts to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional Development:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Show interest in personal growth and development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend training sessions and seek additional learning resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in team meetings and contribute ideas when asked\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Knowledge:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Articulate core differentiators versus top 2 competitors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Acumen:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand basic concepts of sales processes and stratification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize how product features translate into business value for customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 year degree or technical degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year of presales experience or equivalent combination of technical and sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background in cybersecurity or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to learn and adapt to new technologies and sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Japanese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4029677002,"name":"Tokyo, Japan","location":"東京都, Japan","child_ids":[],"parent_id":4138645002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8647738002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6453582002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8647738002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0320","title":"Sales Engineer (LATAM) (Hybrid)","company_name":"KnowBe4","first_published":"2026-07-24T09:28:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a \u0026lt;strong\u0026gt;Sales Engineer supporting the LATAM region\u0026lt;/strong\u0026gt;, you\u0026#39;ll be the trusted expert who bridges the gap between what prospects need and what our product delivers—turning technical features into clear business value during every sales conversation. Partnering closely with Account Executives dedicated to Latin America, you\u0026#39;ll support the end-to-end sales process: conducting engaging product demonstrations in Spanish, addressing technical questions, leading proof-of-value engagements, and helping regional customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that drives growth across LATAM.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1764685731.353589\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764685731.353589\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1768394586.149879\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1768394586.149879\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot; data-msg-ts=\u0026quot;1768394586.149879\u0026quot; data-msg-channel-id=\u0026quot;C068C9GK3F1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Demonstrations:\u0026lt;/strong\u0026gt; Support sales reps in clear, engaging product demonstrations in \u0026lt;strong\u0026gt;Spanish\u0026lt;/strong\u0026gt;, assisting them in showcasing our platform\u0026#39;s features and capabilities to regional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Support:\u0026lt;/strong\u0026gt; Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proof of Value Execution:\u0026lt;/strong\u0026gt; Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution\u0026#39;s impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery:\u0026lt;/strong\u0026gt; Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Resolution:\u0026lt;/strong\u0026gt; Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Collaboration:\u0026lt;/strong\u0026gt; Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learning:\u0026lt;/strong\u0026gt; Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;div\u0026gt;You\u0026#39;re the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed in a fast-growing market.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Native or full professional fluency in Spanish and English\u0026lt;/strong\u0026gt; (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presales Experience:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;1+ years\u0026lt;/strong\u0026gt; of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you\u0026#39;ve supported customer-facing sales activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Foundation:\u0026lt;/strong\u0026gt; Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you\u0026#39;re talking to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organization \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Mindset:\u0026lt;/strong\u0026gt; Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Orientation:\u0026lt;/strong\u0026gt; You\u0026#39;re genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points If You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency or working knowledge of Portuguese\u0026lt;/strong\u0026gt; (in addition to Spanish and English) to further support regional expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security awareness training, phishing simulation, or compliance management concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with mail environments, Active Directory, or common IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Why You\u0026#39;ll Love It Here\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Launch Pad:\u0026lt;/strong\u0026gt; You\u0026#39;ll build a strong foundation in technical sales within a high-growth region, with a clear path for advancement—many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Skill Development:\u0026lt;/strong\u0026gt; Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hybrid Flexibility:\u0026lt;/strong\u0026gt; 3-day in-office environment that balances time with your sales team for collaboration and deal strategy, while supporting the flexibility you need to manage customer calls and demonstrations across LATAM time zones effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Impact:\u0026lt;/strong\u0026gt; Work directly with organizations across Latin America solving real security challenges; you\u0026#39;ll see firsthand how your technical expertise helps customers protect their people and makes deals happen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Culture:\u0026lt;/strong\u0026gt; Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_bottomSpacer\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;bottomSpacer\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8673949002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6464608002,"location":{"name":"Remote"},"metadata":null,"id":8673949002,"updated_at":"2026-08-24T13:33:38-04:00","requisition_id":"BY26-0320","title":"Sales Engineer (LATAM) (Remote)","company_name":"KnowBe4","first_published":"2026-08-03T20:49:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open in the US office only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;As a \u0026lt;strong\u0026gt;Sales Engineer supporting the LATAM region\u0026lt;/strong\u0026gt;, you\u0026#39;ll be the trusted expert who bridges the gap between what prospects need and what our product delivers—turning technical features into clear business value during every sales conversation. Partnering closely with Account Executives dedicated to Latin America, you\u0026#39;ll support the end-to-end sales process: conducting engaging product demonstrations in Spanish, addressing technical questions, leading proof-of-value engagements, and helping regional customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that drives growth across LATAM.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1764685731.353589\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1764685731.353589\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-workspace__primary_view_body\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar\u0026quot; data-qa=\u0026quot;message_pane\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list\u0026quot; class=\u0026quot;c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__hider\u0026quot; data-qa=\u0026quot;slack_kit_scrollbar\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-scrollbar__child\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-virtual_list__scroll_container\u0026quot; data-qa=\u0026quot;slack_kit_list\u0026quot;\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_1768394586.149879\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;1768394586.149879\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__background p-message_pane_message__message c-message_kit__message\u0026quot; data-qa=\u0026quot;message_container\u0026quot; data-qa-unprocessed=\u0026quot;false\u0026quot; data-qa-placeholder=\u0026quot;false\u0026quot; data-msg-ts=\u0026quot;1768394586.149879\u0026quot; data-msg-channel-id=\u0026quot;C068C9GK3F1\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__hover\u0026quot; data-qa-hover=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__actions c-message_kit__actions--default\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__gutter__right\u0026quot; data-qa=\u0026quot;message_content\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot; data-qa=\u0026quot;message-text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Demonstrations:\u0026lt;/strong\u0026gt; Support sales reps in clear, engaging product demonstrations in \u0026lt;strong\u0026gt;Spanish\u0026lt;/strong\u0026gt;, assisting them in showcasing our platform\u0026#39;s features and capabilities to regional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Support:\u0026lt;/strong\u0026gt; Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proof of Value Execution:\u0026lt;/strong\u0026gt; Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution\u0026#39;s impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery:\u0026lt;/strong\u0026gt; Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Resolution:\u0026lt;/strong\u0026gt; Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Collaboration:\u0026lt;/strong\u0026gt; Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Learning:\u0026lt;/strong\u0026gt; Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;div\u0026gt;You\u0026#39;re the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed in a fast-growing market.\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Native or full professional fluency in Spanish and English\u0026lt;/strong\u0026gt; (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presales Experience:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;1+ years\u0026lt;/strong\u0026gt; of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you\u0026#39;ve supported customer-facing sales activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Foundation:\u0026lt;/strong\u0026gt; Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication Skills:\u0026lt;/strong\u0026gt; Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you\u0026#39;re talking to.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organization \u0026amp;amp; Ownership:\u0026lt;/strong\u0026gt; Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Mindset:\u0026lt;/strong\u0026gt; Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Orientation:\u0026lt;/strong\u0026gt; You\u0026#39;re genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points If You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security awareness training, phishing simulation, or compliance management concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with mail environments, Active Directory, or common IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Why You\u0026#39;ll Love It Here\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Career Launch Pad:\u0026lt;/strong\u0026gt; You\u0026#39;ll build a strong foundation in technical sales within a high-growth region, with a clear path for advancement—many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Skill Development:\u0026lt;/strong\u0026gt; Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Remote Flexibility:\u0026lt;/strong\u0026gt; A remote role designed to give you autonomy while maintaining deep collaboration and deal strategy with your sales team, along with the flexibility to manage customer calls and demonstrations across LATAM time zones effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Impact:\u0026lt;/strong\u0026gt; Work directly with organizations across Latin America solving real security challenges; you\u0026#39;ll see firsthand how your technical expertise helps customers protect their people and makes deals happen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Culture:\u0026lt;/strong\u0026gt; Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $64,000 - $74,000 including base, bonuses and commissions, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 9/3/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div id=\u0026quot;message-list_bottomSpacer\u0026quot; class=\u0026quot;c-virtual_list__item\u0026quot; data-qa=\u0026quot;virtual-list-item\u0026quot; data-item-key=\u0026quot;bottomSpacer\u0026quot;\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div style=\u0026quot;position: absolute !important; display: block !important; z-index: 2147483647 !important; width: 30px !important; height: 30px !important; margin: 0px !important; padding: 0px !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important;  \u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/6743462002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5551143002,"location":{"name":"Melbourne, Australia"},"metadata":null,"id":6743462002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P1175","title":"Sales Engineer (Position located in Melbourne, Australia)","company_name":"KnowBe4","first_published":"2023-05-03T12:36:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Melbourne, Australia, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/melbourne\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/melbourne\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The SMB Sales Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition, \u0026amp;nbsp;the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Duties:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate and document technical issues and communicate findings to development team or clients as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to create brand awareness for KnowBe4 products within the assigned territory and/or region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address technical issues that are impeding the closing of sales opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;2 year degree or technical degree preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with Gmail and Google Docs\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Excellent verbal and written communications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Highly organized and result-oriented\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Excellent time management and organization skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong collaborative and teamwork skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Must be able to work with minimal supervision\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4138642002,"name":"Melbourne, Victoria","location":null,"child_ids":[],"parent_id":4138640002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8725617002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":6488328002,"location":{"name":"Singapore, Singapore"},"metadata":null,"id":8725617002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P2780","title":"Sales Engineer (Position located in Singapore)","company_name":"KnowBe4","first_published":"2026-08-18T08:02:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Singapore, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/singapore\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/singapore\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/singapore\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The SMB Sales Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition,\u0026amp;nbsp; the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate and document technical issues and communicate findings to development team or clients as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to create brand awareness for KnowBe4 products within the assigned territory and/or region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address technical issues that are impeding the closing of sales opportunities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 year degree or technical degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007606002,"name":"Singapore","location":"Singapore, Central Singapore, Singapore","child_ids":[],"parent_id":4138639002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8794544002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6518591002,"location":{"name":"Brazil"},"metadata":null,"id":8794544002,"updated_at":"2026-09-10T16:13:55-04:00","requisition_id":"1364RP","title":"Senior Information Security Analyst (remote in Brazil)","company_name":"KnowBe4","first_published":"2026-09-10T07:10:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;KnowBe4 is seeking a \u0026lt;strong\u0026gt;Senior Information Security Analyst\u0026lt;/strong\u0026gt; in Brazil to join our Security team! In this role, your primary focus will be proactive threat hunting, internal vulnerability assessment/penetration testing, and building custom security automations to ensure enterprise data and infrastructure remain safe\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our infrastructure evolves, you will play a critical role in bridging an internal coverage gap in threat hunting and penetration testing, solving root-cause security challenges, and collaborating with and mentoring global SOC team members across the US, UK, and Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Threat Hunting \u0026amp;amp; Penetration Testing: \u0026lt;/strong\u0026gt;Conduct proactive threat hunting across cloud and hybrid environments, identify log coverage gaps, and perform internal vulnerability assessments and penetration testing to recommend system hardening and patching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security Automation \u0026amp;amp; Tooling:\u0026lt;/strong\u0026gt; Build internal security tools and automated testing workflows using Python or Bash to parse complex logs, streamline forensic data collection, and integrate security APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Security \u0026amp;amp; Incident Response: \u0026lt;/strong\u0026gt;Conduct security reviews and audits of AWS cloud environments, act as lead investigator for complex security incidents, and optimize ElasticSearch SIEM alerts to minimize false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Security Operations:\u0026lt;/strong\u0026gt; Move beyond routine alert triage to solve root-cause security problems, improving overall infrastructure resilience and security posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SOC Leadership \u0026amp;amp; Mentorship:\u0026lt;/strong\u0026gt; Serve as a subject matter expert for junior and mid-level analysts, developing training materials, leading tabletop exercises, and providing technical guidance to elevate overall team readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience in Security Operations (SOC), Information Security, or a related technical role.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SOC \u0026amp;amp; Threat Hunting: \u0026lt;/strong\u0026gt;Proven track record in active threat hunting, incident investigation, and building or maturing SOC operational components rather than solely triaging alerts\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Scripting \u0026amp;amp; Automation:\u0026lt;/strong\u0026gt; Strong hands-on proficiency in Python or Bash for log parsing, forensic data collection, and custom security tool development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Linux Fluency: \u0026lt;/strong\u0026gt;Hands-on experience securing cloud infrastructure (AWS as the primary focus) and navigating Linux command-line interfaces\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SIEM Expertise: \u0026lt;/strong\u0026gt;In-depth knowledge and practical experience configuring and customizing ElasticSearch SIEM for log collection and alert tuning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Language:\u0026lt;/strong\u0026gt; Fluency in technical English (written and spoken) to collaborate smoothly across global teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2827\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cultural Fit:\u0026lt;/strong\u0026gt; Personable, open communication style with authentic engagement, willingness to share personal context, and a collaborative spirit\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph heading4 ng-star-inserted\u0026quot; data-start-index=\u0026quot;2971\u0026quot;\u0026gt;\u0026lt;strong class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2971\u0026quot;\u0026gt;Preferred / Nice-to-Have\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul class=\u0026quot;ng-star-inserted\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;2995\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;2995\u0026quot;\u0026gt;Experience participating in Capture The Flag (CTF) competitions, ethical hacking, or red/blue team testing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;3102\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;3102\u0026quot;\u0026gt;Personal GitHub repositories or open-source security projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;3164\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;3164\u0026quot;\u0026gt;Exposure to multi-cloud environments (Azure or GCP)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;paragraph list-item normal ng-star-inserted\u0026quot; data-start-index=\u0026quot;3216\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;ng-star-inserted\u0026quot; data-start-index=\u0026quot;3216\u0026quot;\u0026gt;Relevant industry certifications or a degree in Information Security / Computer Science.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4050860002,"name":"InfoSec","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8404727002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6355336002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8404727002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"2/4/26","title":"SMB Account Executive (Hybrid)","company_name":"KnowBe4","first_published":"2026-02-04T15:29:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026amp;nbsp; \u0026lt;span style=\u0026quot;color: #ffffff;\u0026quot;\u0026gt;#\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Account Executive in the SMB (Small and Medium-sized Business) space, you will be at the forefront of company growth initiatives, responsible for executing the full sales cycle from prospecting to closing deals. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. After demonstrating success in this market, promotion to Mid-Market or Enterprise sales could be available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close net new customers in the assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain pipeline of potential customers by developing and managing relationships with prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast new business prospects that result in successful client relationships and sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate new sales opportunities and pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years selling software to Small Medium Enterprise a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8750835002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6499946002,"location":{"name":"Remote"},"metadata":null,"id":8750835002,"updated_at":"2026-08-26T12:03:57-04:00","requisition_id":"P497","title":"Snr. Commissions Analyst (Remote)","company_name":"KnowBe4","first_published":"2026-08-26T12:03:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;478\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open in the US office only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Commission Analyst is responsible for ensuring the timely and accurate calculation of commission. This individual will work alongside the Commissions Manager to ensure that employee commission plans are properly created, maintained and updated accordingly in the commission system and will be charged with the creation, review, analysis and validation of monthly reports for all commissions accrued and paid.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Calculate monthly accrued commissions and commissions paid within month end close deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update the organization’s commission system with employee changes and commission plan changes on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and test new commission plans in the organization’s commission system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our commission system’s personnel to troubleshoot issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate responses to inquiries or concerns related to commission and incentives are provided to employees\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review commission payment reports for accuracy and completeness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely commission payouts\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare commission expense reports, presentations and recommendations for sales and/or finance management as needed\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively respond to new system changes needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Business, Math, Computer Science, Statistics, Accounting or related field preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 2 years commission/payroll experience (or combination payroll and HR)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL training and some familiarity with general Database functions a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Xactly Incent Commission System preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel, including pivot tables)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior Excel skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a team on projects and independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong math and numeracy skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer service and etiquette skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discretion involving personal and legal matters\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $80,000 - $90,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 9/9/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017380002,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8618415002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6442051002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8618415002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0263","title":"Snr. Manager, Customer Success (SMB) (Hybrid)","company_name":"KnowBe4","first_published":"2026-07-02T16:08:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Manager, Customer Success (SMB) is responsible for managing a team of Customer Success Managers whose primary function is building effective relationships with current customers and \u0026amp;nbsp;maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. With a production demand mindset, the Customer Success Director will take extreme ownership for driving performance and managing the production of the Customer Success team to meet and exceed onboarding targets, renewals, cross-sell opportunities and ARR targets. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing high performing Customer Success teams and successfully manage the daily, weekly, monthly and quarterly production\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions and develop the necessary corrective action plans accordingly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering value, results and outcomes that align to customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the Customer Success teams are delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and ensure that the prescribed customer journey and engagement model for customers is seamlessly and consistently adhered to and propose changes to enhance as automation and business drivers evolve\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all aspects of the post-sale customer lifecycle are optimally managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, manage and promote robust customer health and leverage scoring to develop improvement plans that course correct unhealthy customers and avoid customer churn\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute playbooks for Customer Success teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business reviews and report key Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted advisor to executive level customers, forge relationships and provide insights and recommendations that support their objectives \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an executive level escalation point for customer issues and assist Customer Success Managers and Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce pricing strategies that meet the Company’s standards, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the overall pipeline and the daily, weekly and monthly forecasts for your team and meet regularly with the VP Customer Success and EVP Global Customer Success to review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage OKRs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet and exceed Customer Success monthly onboarding targets and monthly, quarterly and annual sales bookings targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce impeccable administration of opportunities in the Company’s CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for new business sales\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, lead and manage the growth, expansion and organizational capacity of the Customer Success Department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your team and Renewal Specialists to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the VP Customer Success to develop and manage Performance Success Plans for CSMs that are underperforming and need improvement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong, high performing Customer Success managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a practice of continuous learning within CSM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge relationships with other leaders across the Company and promote cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote Customer Success within the Company, evangelize customer success stories and celebrate accomplishments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide qualitative and quantitative customer feedback and input to the Product Sector and Courseware Development Sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and assist Renewal Specialists with customer renewals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take extreme ownership in developing a high performing Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and groom strong customer advocates \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote referrals for the cross-sell team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with your CSMs to ensure that all policies and procedures are well understood\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s Degree or equivalent work experience and education preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering customer value, outcomes and results that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong empathy for customers and passion for driving growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive exceptional customer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, process-oriented mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and build high performing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Portuguese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8493377002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6392547002,"location":{"name":"Remote"},"metadata":null,"id":8493377002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P649","title":"Snr. Manager, Demand Generation (Remote)","company_name":"KnowBe4","first_published":"2026-04-14T09:27:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open in the US office only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Manager,\u0026amp;nbsp; Demand Generation is responsible for acquiring traffic, MQLs and driving pipeline growth through multi-channel audience engagement. This position leads a team to manage the strategy, execution, and optimization of email marketing, webinars/digital events, content syndication, and other digital channels as applicable. A key component of this role is acting as a strategic partner to regional marketing teams, ensuring the successful execution and localization of their programs through our core digital channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and optimize demand generation channels to achieve company goals for pipeline growth and opportunity creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, evaluate, and manage marketing agencies, vendors, and platforms to scale reach and improve lead quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure program effectiveness using channel and vendor-specific reports, internal dashboards, and CRM data to drive continuous ROI improvement for both global and regional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and test new marketing programs, such as paid search, social, and display experiments, to diversify lead sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with the Web and Campaigns teams to ensure a seamless user journey and consistent brand messaging across all touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve promotional content such as webinar abstracts, landing pages, emails, and digital ad copy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with full-funnel digital marketing trends and potential new channels and strategies to keep the organization ahead of the curve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with B2B marketing in the technology industry; cybersecurity experience is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing people, specifically within Email or Webinar/Event functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience managing multi-channel digital functions and associated vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling marketing budgets and forecasting/reporting results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and marketing automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in end-to-end marketing for digital functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and the ability to extract meaning from data and apply that meaning to improving program performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience managing and negotiating with digital vendors and digital platform providers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $130,000 - $140,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 6/14/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017385002,"name":"Marketing \u0026 PR","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8778299002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6511565002,"location":{"name":"Remote"},"metadata":null,"id":8778299002,"updated_at":"2026-09-02T14:16:50-04:00","requisition_id":"BY26-0412","title":"Snr. Manager, Email \u0026 Lifecycle Marketing (Remote)","company_name":"KnowBe4","first_published":"2026-09-02T14:16:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote positions open in the US office only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Manager, Email \u0026amp;amp; Lifecycle Marketing owns the strategy, execution, and optimization of KnowBe4\u0026#39;s email and lifecycle marketing programs across the full customer and prospect journey.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is responsible for driving pipeline contribution, customer engagement, retention and churn prevention, and upsell through best-in-class email programs that are data-driven, personalized, and continuously improved. The ideal candidate combines strong strategic thinking with hands-on execution, a deep understanding of B2B buyer journeys, and a bias for testing and measurement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will work in lockstep with our Customer Success organization, our Product organization, our Sales organization and in close collaboration with many marketing teams: Product Marketing, Revenue Marketing, Marketing Operations, Content, and Design. Deep and regular alignment with Customer Success, Sales and Revenue Operations is required to ensure lifecycle programs are contributing to reducing churn, driving customer expansion, and new business pipeline and bookings targets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve KnowBe4\u0026#39;s email marketing strategy across prospect, trial, customer onboarding, adoption, renewal, and expansion lifecycle stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build post-sale customer lifecycle and nurture programs, in deep collaboration with Customer teams, across onboarding, adoption, engagement, expansion, retention and win-back, that improve customer onboarding, product adoption, and retention metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design platform expansion and feature-adoption campaigns based on customer needs, product usage and unused capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our RevOps function on customer health scoring and expansion-signal detection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use product usage, engagement and customer health signals to identify expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute multi-touch nurture programs that progress prospects through the funnel and accelerate pipeline velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage generative AI to scale and sharpen program performance, by applying AI-driven tools across content generation, subject line testing, send-time optimization, and dynamic personalisation to increase output quality and speed without sacrificing brand voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate and stay ahead of emerging capabilities and bring a point of view on where AI creates genuine lift versus noise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate in campaign planning, segmentation, personalization logic, and execute A/B testing frameworks to continuously improve open rates, CTR, and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing Operations to ensure marketing automation workflows (HubSpot or Marketo) are scalable, trackable, and aligned to CRM data strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own email marketing KPIs — pipeline influenced, MQL-to-SQL conversion, churn contribution, unsubscribe rate — and report performance to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with CAN-SPAM, GDPR, CASL, and other applicable email regulations across all global sends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a team of email marketing specialists and/or contractors; provide coaching, feedback, and career development support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brief, review, and approve all email creative and copy before deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a testing roadmap and document learnings to build institutional knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all sends are properly tracked and attributed in Salesforce and HubSpot.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in vendor and tool relationships relevant to email infrastructure and deliverability, with Marketing Operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS or equivalent working experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in B2B SaaS marketing organizations, ideally in Cybersecurity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in email marketing and customer lifecycle marketing, ideally in leadership and management roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling programs across multiple geographies and languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience successfully partnering with a Customer Success organization to deliver a lifecycle program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in marketing automation platforms, particularly HubSpot \u0026amp;amp; Marketo (workflows, smart lists, lead scoring, reporting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data segmentation and list management strategy — building dynamic, behavioural, and firmographic segments that drive relevance at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CDP or data enrichment tools (e.g. Clearbit, ZoomInfo) to support personalisation and segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Board strategic and commercial thinking: able to connect email program decisions to pipeline, bookings, and retention and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional influence: able to align stakeholders across Marketing, Sales, CS, and Ops without direct authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics and reporting: proficient in Google Analytics, Looker, or equivalent BI tools; able to build dashboards that connect email performance to pipeline and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;People leadership: coaches and develops team members; gives direct, constructive feedback and creates space for growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $140,000 - $160,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 10/1/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017385002,"name":"Marketing \u0026 PR","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8800492002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6521382002,"location":{"name":"Remote"},"metadata":null,"id":8800492002,"updated_at":"2026-09-11T09:53:25-04:00","requisition_id":"BY26-0421 BY26-0422 BY26-0423","title":"Snr. Onboarding Consultant (Remote)","company_name":"KnowBe4","first_published":"2026-09-11T09:53:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Snr. Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Snr. Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide hands-on support during platform setup, configuration, and initial training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently driven to handle account load with little oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle larger \u0026amp;amp; more technical account workload based on deeper product knowledge and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specialization with several of our products and act as a lead in helping Jr. team members adopt best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent education preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years experience in Customer Implementation, Customer Onboarding, Customer Support, Technical Consulting, Business Analyst or related roles and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a Services PSA solution and/or time tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Excel and Word\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/Saas application, Cybersecurity and IT experience is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior customer service skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technical concepts and understanding of the KnowBe4 platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn and cross train as new product and platform innovation occurs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base pay for this position ranges from $60,000 - $65,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 11/11/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/7952437002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6143643002,"location":{"name":"London, United Kingdom"},"metadata":null,"id":7952437002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY23-0174","title":"Snr. Sales Engineer (Position located in Leeds or London, England)","company_name":"KnowBe4","first_published":"2025-04-10T11:53:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Snr. Sales Engineer handles complex sales engagements and often works with large or strategic accounts. They have a deep understanding of KnowBe4 products and industry, allowing them to handle sophisticated technical objections and design comprehensive solutions. Snr. Sales Engineers often mentor junior team members, contribute to sales strategies, and are involved in product feedback and education. They are expected to work independently and take a proactive role in driving sales opportunities forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Expertise:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate comprehensive understanding of product features, benefits, and use cases across various industries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the product\u0026#39;s technical architecture and integration capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and present use cases/solutions for all standard and most complex scenarios\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Strategy and Execution:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively contribute to sales strategy discussions, offering technical perspectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach teammates on technical and process issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute scoped evaluation plans for Proofs of Value (POVs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt presentation style based on audience\u0026#39;s technical expertise and role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Skills:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Efficiently resolve moderate technical issues with minimal guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate and proactively address common technical objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other technical team members on complex issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Engagement:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with prospects throughout the sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate KB4 use cases, value propositions, and applicable case studies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tailor presentations to different audience types, highlighting relevant features and benefits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Acumen:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess solid working knowledge of sales processes, engagement workflow, and sales collateral\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate the sales cycle confidently, understanding each stage and its requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in detailed conversations with directors and reps about sales strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership and Mentorship:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Occasionally mentor people interested in pursuing Sales Engineering at KnowBe4\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of specific SE project\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive Knowledge:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Clearly articulate core differentiators versus top 3 competitors\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 year degree or technical degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2-5 years of technical sales or sales engineering experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background in cybersecurity or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and lead complex sales engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security awareness concepts and mail environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4085826002,"name":"London, England","location":"London, England, United Kingdom","child_ids":[],"parent_id":4138652002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8580047002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6427079002,"location":{"name":"Bengaluru, India "},"metadata":null,"id":8580047002,"updated_at":"2026-09-03T09:26:39-04:00","requisition_id":"Sealion - India-10","title":"Snr. Software Engineering Manager (Position located in Bengaluru, India)","company_name":"KnowBe4","first_published":"2026-06-05T09:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/India.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;369\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Snr. Software Engineering Manager, you\u0026#39;ll lead a full-stack AI engineering team of data scientists, ML engineers, software engineers, and data engineers - \u0026amp;nbsp;building the data pipelines, models, services, and endpoints that power our products end-to-end. You\u0026#39;ll set the technical direction across the stack, turn applied research into production systems, and grow the people doing the work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead from the front:\u0026lt;/strong\u0026gt; Stay close to the AI engineering craft while multiplying your team’s real-world product impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive AI delivery:\u0026lt;/strong\u0026gt; Build, orchestrate, and deploy production-ready LLM, SLM, and agentic architectures (RAG, fine-tuning, eval pipelines, context engineering).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the stack:\u0026lt;/strong\u0026gt; Take full ownership from data ingestion pipelines to consumer-facing APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate strategy into execution:\u0026lt;/strong\u0026gt; Turn KnowBe4\u0026#39;s goals into operational plans and clear priorities for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate cross-functionally:\u0026lt;/strong\u0026gt; Partner across product, research, and engineering functions to deliver end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coach and grow the squad:\u0026lt;/strong\u0026gt; Build, mentor, and develop a full stack AI team; own hiring, performance, and career growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;To thrive in this role, you\u0026#39;ll need a strong foundation in software engineering and a background in product development. The following skills are essential:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and Technical Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experienced Leader:\u0026lt;/strong\u0026gt; B.E/B.Tech/M.Tech/MS with 10+ years across AI/Software/Data Engineering or ML, including 2+ years directly leading engineers while staying hands-on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GenAI Builder:\u0026lt;/strong\u0026gt; Proven track record deploying foundation models, RAG, fine-tuning, agentic systems (MCP, LLM orchestration) into production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on Engineer:\u0026lt;/strong\u0026gt; Strong full-stack chops — Python, FastAPI/APIs, distributed computing, serverless, and AWS (Bedrock/SageMaker).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Competent:\u0026lt;/strong\u0026gt; Comfortable leading across data pipelines (Glue/Spark), model serving, MLOps, and vector search/RAG.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Talent Developer:\u0026lt;/strong\u0026gt; Proven success hiring and mentoring strong IC talent across multiple disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bonus:\u0026lt;/strong\u0026gt; ML/DS depth - statistical modeling, NLP, Hugging Face, ensembles - and exposure to cybersecurity, fraud, or adversarial domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Tech You\u0026#39;ll Work With:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; LLMs: \u0026lt;/strong\u0026gt;Anthropic Claude · AWS Bedrock · OpenAI · HuggingFace · PyTorch · LangChain · LangGraph\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; ML: \u0026lt;/strong\u0026gt;Python · FastAPI · Pydantic · PySpark · Polars · Parquet · Iceberg/Delta Tables · SageMaker · Vector DBs (PGvector, OpenSearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infra: \u0026lt;/strong\u0026gt;AWS Lambda · Batch · Glue · EventBridge · Terraform · GitLab CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4138644002,"name":"Bangalore, India","location":"Bangalore, Karnataka, India","child_ids":[],"parent_id":4138643002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8639089002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6450317002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8639089002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY24-0548, BY24-0597","title":"Staff Software Engineer","company_name":"KnowBe4","first_published":"2026-07-17T15:17:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__blocks c-message_kit__blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message__message_blocks c-message__message_blocks--rich_text\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer\u0026quot; data-qa=\u0026quot;block-kit-renderer\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_block\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;p-rich_text_section\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_kit__attachments\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_attachment\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;c-message_attachment__border\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Staff Software Engineer to join one of the engineering teams building\u0026amp;nbsp;KnowBe4\u0026#39;s core Security Awareness Training product. This is a full-stack role requiring\u0026amp;nbsp;depth across a Ruby on Rails backend, modern front-end technologies (Vue 3, SvelteKit),\u0026amp;nbsp;and complex AWS infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, you are a technical leader in day-to-day engineering. You drive direction through architectural ownership of the systems your team builds, high-impact code contributions, and cross-team influence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work within a platform ecosystem of microservices deployed across our AWS regions, helping ensure we meet rigorous FedRAMP Moderate, SOC 2, and ISO 27001 standards. Our front-end is actively evolving — we\u0026#39;re rewriting our micro-frontends (MFEs) to Vue 3 — so you\u0026#39;ll both shape that migration and keep our current SvelteKit application healthy. You lead through your engineering, your judgment, and your ability to bring other engineers along with you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack product features and subsystems:\u0026lt;/strong\u0026gt; Ruby on Rails APIs, GraphQL endpoints, and Vue 3 / SvelteKit + TypeScript front-ends that ship real value to a global customer base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Vue 3 front-end direction: \u0026lt;/strong\u0026gt;owning key parts of the micro-frontend (MFE) rewrite onto Vue 3, setting patterns others build on, while keeping the existing SvelteKit application maintainable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GraphQL APIs at scale:\u0026lt;/strong\u0026gt; schema design, batch loading, and query complexity management for high-traffic, multi-tenant access patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Event-driven services: \u0026lt;/strong\u0026gt;EventBridge/SQS-based communication between microservices, with an emphasis on idempotency, reliability, and asynchronous processing at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serverless background processing:\u0026lt;/strong\u0026gt; evolving and optimizing our Lambda-backed worker framework (400+ workers) that powers the product\u0026#39;s async workload\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-tenant data strategy:\u0026lt;/strong\u0026gt; architecting patterns across MySQL, PostgreSQL, DynamoDB, and Redis while maintaining strict tenant isolation and compliance guarantees\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure-as-Code:\u0026lt;/strong\u0026gt; Terraform modules and GitLab CI/CD pipelines that provision and deploy services across multiple environments and regions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical direction:\u0026lt;/strong\u0026gt; architecture reviews, Architecture Decision Records (ADRs), and cross-team coordination on changes that reach beyond a single service\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Essential Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develops software using the KnowBe4 Software Development Lifecycle and Agile methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assists other team members by providing technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Defines approaches and solutions to complex technical problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owns the evolution of major subsystems within the team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translates KnowBe4\u0026#39;s strategic goals into technical roadmaps in collaboration with Product, Security, and Infrastructure teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sets the bar for code quality and engineering patterns through rigorous reviews and technical guidance for senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;May act as technical lead for larger sub-projects or entire small projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backend \u0026amp;amp; Systems — \u0026lt;/strong\u0026gt;5+ years scaling production Ruby on Rails applications; expertise in GraphQL (batch loading, complexity management) and relational databases tuning (MySQL/PostgreSQL) for high-traffic, multi-tenant systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Frontend —\u0026lt;/strong\u0026gt; Strong proficiency with a modern component framework and strict TypeScript; Vue 3 experience is preferred given our MFE direction, and SvelteKit experience is highly valued for our current codebase (React also translates well); proven ability to lead large-scale front-end work using Vite and Tailwind CSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud — \u0026lt;/strong\u0026gt;Deep experience with AWS (ECS/Fargate, Lambda, EventBridge, SQS, S3); strong proficiency with Terraform for Infrastructure-as-Code and GitLab CI/CD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems — \u0026lt;/strong\u0026gt;Experience designing event-driven architectures and managing asynchronous processing at scale; sound judgment on eventual consistency, idempotency, and failure handling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership — \u0026lt;/strong\u0026gt;Demonstrated experience at the Staff level: writing ADRs, driving design across a team, and building for compliance-regulated environments (FedRAMP / SOC 2 / ISO 27001)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-assisted development — \u0026lt;/strong\u0026gt;Comfortable using modern AI coding tools (e.g., Claude / Claude Code) to accelerate delivery, review, and problem-solving; we actively embrace these tools and value engineers who use them thoughtfully to raise both speed and quality, and who help their teams do the same\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred / Nice-to-Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading a front-end framework migration end-to-end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience scaling production Rails under real traffic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serverless background-processing frameworks at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DynamoDB / Redis data modeling for high-throughput workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with compliance-regulated environments (FedRAMP, SOC 2, ISO 27001)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of integrating AI tooling into team engineering workflows\u0026amp;nbsp;(code generation, review, test scaffolding, automation)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS or equivalent plus 10 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS or equivalent plus 5 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ph.D. or equivalent plus 4 years of experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142274002,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8360384002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6338347002,"location":{"name":"New York, New York"},"metadata":null,"id":8360384002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"P85","title":"Strategic Account Director (Hybrid)","company_name":"KnowBe4","first_published":"2026-01-06T07:24:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers and develop meaningful relationships that add value and drive future account growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate sales opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with KnowBe4 Revenue teams on methods/ strategies to achieve increased account penetration of Global accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Account Mapping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Traveling to meet on-site with C-Levels and other Executives for their assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years SaaS sales experience (Cybersecurity preferred but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling deals $100K - $200K in the Enterprise segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling multi-year deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International: English and local language proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has demonstrated expertise in value-based selling methodologies with enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level presentation and communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with strategic account planning and management showing measurable account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and progressing opportunities involving multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a track record of managing and closing complex, multi-year deals with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and communicating compelling business cases\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with consultative selling approach and value selling methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling technical objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in running discovery conversations and managing tailored product demonstrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical aptitude with experience using sales tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems (preferably Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with pipeline management \u0026amp;amp; accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with a growth mindset and continuous learning orientation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong competitive spirit balanced with collaborative approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated interest in cybersecurity sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently positive attitude even in the face of adversity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner with strong listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with previous presentation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent phone presence and professional demeanor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management and organizational skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle rejection and maintain persistence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General understanding of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Human Risk Management \u0026amp;amp; challenges faced by IT / InfoSec Teams / Compliance \u0026amp;amp; Board Members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic network and email security concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM/SOAR platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zero Trust Architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phishing attack vectors\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity \u0026amp;amp; Access Management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security orchestration and automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;General understanding of Security Technology Stack:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enterprise IAM solutions (Okta, Ping, Azure AD)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM platforms (Splunk, QRadar, LogRhythm)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EDR platforms (CrowdStrike, Carbon Black, SentinelOne)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security (AWS Security Hub, Azure Security Center)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email security solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GRC platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity and strong desire to learn about cybersecurity and technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy and comfort with business applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly grasp and explain basic technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex topics into simple terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in keeping up with current technology and cybersecurity trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of grit and resilience in challenging situations, with high performance under pressure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of setting and achieving ambitious personal or professional goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leadership in team settings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $250,000-$270,000 including base, bonuses and commissions. For more details, click here \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/smb-sales\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/smb-sales\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.know\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/enterprise-sales\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;http://www.knowbe4.com/careers/know-your-pay/enterprise-sales\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;www.knowbe4.com/careers/know-your-pay/enterprise-sales\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4092904002,"name":"New York, New York","location":"New York, New York, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8541033002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6411129002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8541033002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"tbd","title":"Strategic Account Director (Hybrid)","company_name":"KnowBe4","first_published":"2026-05-08T11:29:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote and sell KnowBe4’s range of products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key decision makers and develop meaningful relationships that add value and drive future account growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve or exceed monthly quotas and/or targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up on marketing leads to generate sales opportunities and pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support in the renewal process where there is an opportunity to grow the account.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with KnowBe4 Revenue teams on methods/ strategies to achieve increased account penetration of Global accounts.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Account Mapping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Traveling to meet on-site with C-Levels and other Executives for their assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years SaaS sales experience (Cybersecurity preferred but not required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling deals $100K - $200K in the Enterprise segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling multi-year deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International: English and local language proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has demonstrated expertise in value-based selling methodologies with enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level presentation and communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with strategic account planning and management showing measurable account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and progressing opportunities involving multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a track record of managing and closing complex, multi-year deals with multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and communicating compelling business cases\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with consultative selling approach and value selling methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling technical objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in running discovery conversations and managing tailored product demonstrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical aptitude with experience using sales tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems (preferably Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with pipeline management \u0026amp;amp; accurate forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce and Gmail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network or Security Plus preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with a growth mindset and continuous learning orientation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong competitive spirit balanced with collaborative approach\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated interest in cybersecurity sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently positive attitude even in the face of adversity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner with strong listening skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with previous presentation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent phone presence and professional demeanor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management and organizational skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle rejection and maintain persistence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stats driven business professional\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated, energetic self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimum supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;General understanding of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Human Risk Management \u0026amp;amp; challenges faced by IT / InfoSec Teams / Compliance \u0026amp;amp; Board Members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic network and email security concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM/SOAR platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zero Trust Architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phishing attack vectors\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identity \u0026amp;amp; Access Management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security orchestration and automation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;General understanding of Security Technology Stack:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enterprise IAM solutions (Okta, Ping, Azure AD)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIEM platforms (Splunk, QRadar, LogRhythm)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EDR platforms (CrowdStrike, Carbon Black, SentinelOne)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud security (AWS Security Hub, Azure Security Center)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email security solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GRC platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity and strong desire to learn about cybersecurity and technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic computer literacy and comfort with business applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly grasp and explain basic technical concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex topics into simple terms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in keeping up with current technology and cybersecurity trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of grit and resilience in challenging situations, with high performance under pressure\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of setting and achieving ambitious personal or professional goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of leadership in team settings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8796517002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6519480002,"location":{"name":"Arlington, Virginia"},"metadata":null,"id":8796517002,"updated_at":"2026-09-11T11:08:01-04:00","requisition_id":"P476","title":"Talent Acquisition Partner (Position located in Arlington, Virginia)","company_name":"KnowBe4","first_published":"2026-09-10T15:31:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Arlington positions open to candidates located in the Washington DC area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;The Talent Acquisition Partner is responsible for fulfilling company expansion needs by developing and implementing recruiting plans. In addition, the ideal candidate will ensure that our company attracts, hires, and retains the best employees, while growing a strong talent pipeline for future expansion needs.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Determine applicant requirements by studying job description and job qualifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist managers with identifying the best candidates according to the departmental needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract applicants with job advertisements; using job sites and job groups and boards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine applicant qualifications by interviewing applicants, analyzing responses, comparing qualifications to job requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for full recruiting cycle, which includes: \u0026amp;nbsp;sourcing/evaluating resumes, leading both phone and in-person interviews, verifying references, setting up necessary exercises applicable to the job, creating and proposing job offer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform appropriate sales discovery and closing role plays during the interview process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for coaching and giving feedback to applicants sales interviewees to align with our sales our role play methodologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Arranges management interviews by coordinating schedules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer and upkeep of all assigned jobs and candidates though company ATS recruiting software\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for meeting/exceeding individual hiring performance goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in job fairs and other recruiting events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in weekly meetings, contributing feedback and updates on open positions and active candidates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum College/University Diploma required, HR background preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with applicant tracking systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results driven and ability to demonstrate effective hires in a fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to meet/exceed performance goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professionalism and good representation of company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of local Employment Law\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $80,000 - $95,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 10/11/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8725496002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6488283002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8725496002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0370, BY26-0371, BY26-0372","title":"Tech Support (Fluent in English \u0026 Spanish)","company_name":"KnowBe4","first_published":"2026-08-18T05:13:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;5\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;6\u0026quot;\u0026gt;The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;7\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product team by providing customer feedback for product enhancement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate directly with customers to gather details as needed to fully define issues or requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with CSM team to swiftly resolve customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and document technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticketing queue, ensuring timely resolution of reports and requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply troubleshooting skills to assist customers with product-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical walkthroughs and webinars of KnowBe4\u0026#39;s products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;9\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Technical Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1 year experience in similar or related position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two-year degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with firewall and email protocols is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English \u0026amp;amp; Spanish\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/6848337002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5599781002,"location":{"name":"Berlin, Germany"},"metadata":null,"id":6848337002,"updated_at":"2026-08-31T08:45:03-04:00","requisition_id":"P1750","title":"Tech Support (Fluent in German) (Position located in Berlin, Germany)","company_name":"KnowBe4","first_published":"2023-07-17T13:39:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Berlin, Germany, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/berlin\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/berlin\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product team by providing customer feedback for product enhancement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate directly with customers to gather details as needed to fully define issues or requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with CSM team to swiftly resolve customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate and document technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticketing queue, ensuring timely resolution of reports and requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply troubleshooting skills to assist customers with product-related issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct technical walkthroughs and webinars of KnowBe4\u0026#39;s products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1 year experience in similar or related position\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Two-year degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with firewall and email protocols is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and result-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate technical troubleshooting and analysis ability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate integrity, accountability, respect and commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and teamwork skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in German\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142279002,"name":"Z-Archived","child_ids":[],"parent_id":null}],"offices":[{"id":4007605002,"name":"Berlin, Germany","location":"Berlin, Germany","child_ids":[],"parent_id":4138648002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8558601002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6418657002,"location":{"name":"São Paulo, Brazil"},"metadata":null,"id":8558601002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"5/20/26","title":"Tech Support (Hybrid)","company_name":"KnowBe4","first_published":"2026-05-20T15:27:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;\u0026lt;img src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;398\u0026quot; style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;400\u0026quot;\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Brazil positions open to candidates located in\u0026amp;nbsp;\u0026lt;strong\u0026gt;São Paulo\u0026lt;/strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in São Paulo, Brazil, visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/sao-paulo\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/sao-paulo\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/brazil/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;5\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;6\u0026quot;\u0026gt;The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo)\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;2\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Work Environment \u0026amp;amp; Hybrid Rhythm\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;3\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;3,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;3,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;The Success Hub:\u0026lt;/strong\u0026gt; Our flagship office is located in \u0026lt;strong data-path-to-node=\u0026quot;3,0,0\u0026quot; data-index-in-node=\u0026quot;51\u0026quot;\u0026gt;Vila Olímpia\u0026lt;/strong\u0026gt;—the heart of São Paulo’s tech and innovation scene. The space is highly accessible via the \u0026lt;strong data-path-to-node=\u0026quot;3,0,0\u0026quot; data-index-in-node=\u0026quot;155\u0026quot;\u0026gt;Emerald Line (CPTM - Vila Olímpia Station)\u0026lt;/strong\u0026gt; and major transit corridors.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;3,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;3,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;The Schedule:\u0026lt;/strong\u0026gt; 2 days in-office, 3 days remote. To maximize collaboration while keeping our physical footprint lean, we use a split schedule (\u0026lt;strong data-path-to-node=\u0026quot;3,2,0\u0026quot; data-index-in-node=\u0026quot;105\u0026quot;\u0026gt;Group A: Mon/Tue | Group B: Wed/Thu\u0026lt;/strong\u0026gt;). You will align with your manager on your group assignment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;7\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;7\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-path-to-node=\u0026quot;8,0,0\u0026quot;\u0026gt;Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;8,2,0\u0026quot;\u0026gt;Host and facilitate technical webinars and product demonstrations\u0026amp;nbsp;for a global audience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;8,3,0\u0026quot;\u0026gt;Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;8,4,0\u0026quot;\u0026gt;Partner with global Customer Success and R\u0026amp;amp;D teams to investigate, document, and resolve complex technical bugs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ticketing queue, ensuring timely resolution of reports and requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;9\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;9\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Technical Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;10,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; * \u0026lt;strong data-path-to-node=\u0026quot;10,0,0\u0026quot; data-index-in-node=\u0026quot;24\u0026quot;\u0026gt;English:\u0026lt;/strong\u0026gt; Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English.\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;10,0,1\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,0,1,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;10,0,1,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Portuguese:\u0026lt;/strong\u0026gt; Native/Near-native speaking and writing skills.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;10,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Email Infrastructure \u0026amp;amp; Protocols:\u0026lt;/strong\u0026gt; * Strong understanding of\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Email Server environments and Secure Email Gateways (SEGs).\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;10,1,1\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,1,0,0\u0026quot;\u0026gt;Knowledge of email authentication protocols: SPF, DKIM, and DMARC.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,1,1,0\u0026quot;\u0026gt;Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;10,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Experience:\u0026lt;/strong\u0026gt; 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;10,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Education:\u0026lt;/strong\u0026gt; 2-year degree in a technical field or equivalent work experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;10,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Professional Competencies:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;10,1,1\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,1,0,0\u0026quot;\u0026gt;Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,1,1,0\u0026quot;\u0026gt;Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10,1,1,2,0\u0026quot;\u0026gt;Strong collaborative and teamwork skills.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;11\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;11\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Additional Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;12\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;12,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;12,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Communication:\u0026lt;/strong\u0026gt; Ability to explain complex technical concepts clearly to both technical and non-technical audiences.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;12,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;12,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Application Note:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Please submit your resume in English.\u0026lt;/strong\u0026gt; The interview process will be conducted primarily in English.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142273002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015641002,"name":"São Paulo, Brazil","location":"São Paulo, Brazil","child_ids":[],"parent_id":4138656002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8794554002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6518596002,"location":{"name":"Remote"},"metadata":null,"id":8794554002,"updated_at":"2026-09-10T07:26:02-04:00","requisition_id":"BY24-0217","title":"Total Rewards Analyst (Americas)","company_name":"KnowBe4","first_published":"2026-09-10T07:25:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot;\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Remote positions open to the US only.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;A detail-oriented and proactive Total Rewards Analyst who supports benefits and compensation programs across our Americas region. Based in the United States, this role partners closely with our broader global Total Rewards team to ensure employees across the US, Canada, and Latin America receive accurate, timely, and compliant benefits and compensation support. This position requires flexibility to work across time zones to effectively collaborate with Americas stakeholders and the broader global Total Rewards function.\u0026lt;br\u0026gt;This employee combines strong analytical skills with a service-oriented mindset, is comfortable navigating multi-country benefits complexity, and can manage competing priorities in a fast-paced, global environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits Administration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the benefits renewal process across Americas countries, coordinating with brokers, vendors, and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer benefits enrollment and setup for new hires, ensuring accurate and timely elections across all supported countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review, reconcile, and process vendor and carrier invoices, resolving discrepancies as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support administration of pension and retirement programs, including contributions, enrollments, and vendor coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and distribute clear benefits communications to employees, managers, and HR partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and support compliance with local benefits regulations and reporting requirements across Americas jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the coordination and promotion of wellness programs and initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a front-line resource for benefit inquiries, employee emails, and Workday tasks, ensuring timely resolution and escalation where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the Leave of Absence processes, including tracking, documentation, and coordination with HR and payroll.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support execution of the market adjustments/promotion process, including data preparation and coordination with regional HR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with administration of the annual merit increase cycle, including data validation, calculations, and communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the annual bonus process, including eligibility checks, calculations, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching support to managers on compensation-related questions, tools, and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform Workday approvals and ensure ongoing data integrity across compensation-related records and transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support administration of the AwardCo recognition platform for the Americas region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate salary survey participation, including data submission and vendor coordination.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Total Rewards, HR, Benefits, or Compensation administration, ideally with exposure to multi-country/Americas programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Microsoft Excel; experience working with HRIS platforms (Workday preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent attention to detail and ability to manage sensitive, confidential data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to explain benefits and compensation concepts clearly to employees and managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and deadlines in a fast-paced, global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working flexible hours to overlap with Canada, Latin America, and US time zones as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Analysis \u0026amp;amp; Excel: Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HRIS Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical Thinking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to Detail \u0026amp;amp; Accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-Country Benefits Knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor \u0026amp;amp; Broker Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidentiality \u0026amp;amp; Judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project \u0026amp;amp; Time Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Cultural \u0026amp;amp; Cross-Time-Zone Collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this position ranges from $95,000 - $115,000, which will vary depending on how well an applicant\u0026#39;s skills and experience align with the job description listed above.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Application deadline: 11/10/2026.\u0026amp;nbsp; This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4102375002,"name":"Arlington, Virginia","location":"Arlington, Virginia, United States","child_ids":[],"parent_id":4138661002},{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002},{"id":4092904002,"name":"New York, New York","location":"New York, New York, United States","child_ids":[],"parent_id":4138661002},{"id":4041279002,"name":"US - Remote","location":"Remote","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8794564002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6518601002,"location":{"name":"Cape Town, South Africa"},"metadata":null,"id":8794564002,"updated_at":"2026-09-10T07:45:18-04:00","requisition_id":"P1176","title":"Total Rewards Analyst (EMEA) (Position located in South Africa)","company_name":"KnowBe4","first_published":"2026-09-10T07:45:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;rbox-job-longdesc\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; width=\u0026quot;499\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;Please submit your resume in English.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;To learn more about our team and office culture in Cape Town, South Africa visit the following links.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Careers Page:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.knowbe4.com/careers/locations/cape-town\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.knowbe4.com/careers/locations/cape-town\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.knowbe4.com/careers/locations/cape-town\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Glassdoor\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;LinkedIn:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.linkedin.com/company/knowbe4/life/southafrica/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.linkedin.com/company/knowbe4/life/southafrica/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;https://www.linkedin.com/company/knowbe4/life/southafrica/\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A detail-oriented and proactive Total Rewards Analyst who supports benefits and compensation programs across our EMEA region. Based in South Africa, this role partners closely with our US-based Total Rewards team to ensure EMEA employees receive accurate, timely, and compliant benefits and compensation support. This position requires flexibility to work across time zones to effectively collaborate with EMEA stakeholders and the broader global Total Rewards function.\u0026lt;br\u0026gt;The ideal candidate combines strong analytical skills with a service-oriented mindset, is comfortable navigating multi-country benefits complexity, and can manage competing priorities in a fast-paced, global environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits Administration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the benefits renewal process across EMEA countries, coordinating with brokers, vendors, and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administer benefits enrollment and setup for new hires, ensuring accurate and timely elections across all supported countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review, reconcile, and process vendor and carrier invoices, resolving discrepancies as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support administration of pension and retirement programs, including contributions, enrollments, and vendor coordination.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and distribute clear benefits communications to employees, managers, and HR partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and support compliance with local benefits regulations and reporting requirements across EMEA jurisdictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the coordination and promotion of wellness programs and initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a front-line resource for benefit inquires, employee emails, and Workday tasks, ensuring timely resolution and escalation where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide administrative support for Leave of Absence processes, including tracking, documentation, and coordination with HR and payroll.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support execution of the market adjustments/promotion process, including data preparation and coordination with regional HR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with administration of the annual merit increase cycle, including data validation, calculations, and communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the annual bonus process, including eligibility checks, calculations, and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching support to managers on compensation-related questions, tools, and guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform Workday approvals and ensure ongoing data integrity across compensation-related records and transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support administration of the AwardCo recognition platform for the EMEA region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate salary survey participation, including data submission and vendor coordination.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Total Rewards, HR, Benefits, or Compensation administration, ideally with exposure to multi-country/EMEA programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Microsoft Excel; experience working with HRIS platforms (Workday preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent attention to detail and ability to manage sensitive, confidential data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to explain benefits and compensation concepts clearly to employees and managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and deadlines in a fast-paced, global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working flexible hours to overlap with EMEA and US time zones as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Analysis \u0026amp;amp; Excel: Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HRIS Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to Detail \u0026amp;amp; Accuracy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-Country Benefits Knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor \u0026amp;amp; Broker Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidentiality \u0026amp;amp; Judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project \u0026amp;amp; Time Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Cultural \u0026amp;amp; Cross-Time-Zone Collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-Solving\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142277002,"name":"People Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4007604002,"name":"Cape Town, South Africa","location":"Cape Town, Western Cape, South Africa","child_ids":[],"parent_id":4138650002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/knowbe4/jobs/8716200002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6483870002,"location":{"name":"Clearwater, Florida"},"metadata":null,"id":8716200002,"updated_at":"2026-08-20T15:27:17-04:00","requisition_id":"BY26-0408","title":"VP, Renewals Americas","company_name":"KnowBe4","first_published":"2026-08-14T14:39:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/USA.jpg\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;455\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Clearwater positions open to candidates located in greater Tampa Bay area.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role leads the Americas Renewals organization, setting renewal strategy, pricing governance, and OKRs while developing and coaching Directors on selling strategies. The role is a senior escalation point for customers on renewal and pricing issues, and drives alignment between CSM, Sales, Marketing, HR, and other divisions of the organization. It owns accountability for pipeline health, CRM discipline, and production targets across teams. The VP also makes final calls on hiring, performance management, and promotions within the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Influence the overall renewal strategy and quota framework for the Renewal Specialist organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with RevOps and Finance to translate company revenue and retention targets into team-level goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct cross-functional processes between Renewal Specialist Directors and CSM leadership to align on renewal strategy, upsell/cross-sell coordination, and bookings maximization across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach Directors on selling strategies, negotiation tactics, and objection handling, and coordinate with Revenue Enablement team to ensure that coaching cascades effectively to individual Renewal Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence pricing strategy and governance, ensuring approaches used across teams meet company standards, policy, and approval procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead pipeline and forecast reviews with Directors, and report renewal forecasts, risks, and results to leadership (SVP Global Renewals and above)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and enforce CRM data integrity standards across all Renewal Specialist teams, holding Directors accountable for opportunity hygiene\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, scale, and continuously improve a high-performing multi-team Renewal Specialist organization, overseeing daily, weekly, monthly, and quarterly production against targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze cross-team statistics, reporting, and dashboards to identify systemic trends, risks, and opportunities requiring corrective action or process change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior management escalation point for renewal, pricing, and customer issues that Directors cannot resolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and manage OKRs across the Renewal Specialist function, cascading goals down through Directors to individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate and sustain strategic relationships with executive-level stakeholders at customer organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a referral and cross-sell culture across all RS teams, partnering with Sales and CS leadership to capture cross-sell pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure consistent communication and understanding of policies and procedures across all Directors and their teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify underperformance trends across teams and guide Directors in developing and managing Personal Success Plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make final recommendations and decisions on hiring, terminations, discipline, and promotions across the Renewal Specialist organization, in partnership with HR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and mentor Renewal Specialist Directors, building their leadership and coaching capability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Marketing, and Finance leadership on renewal forecasting, pricing policy, and go-to-market alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and champion process improvements, tooling, and automation to scale renewal operations efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Renewal Specialist function in executive and cross-departmental planning discussions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Gmail and Google Docs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MS Office (Word and Excel) Physical Demands\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web browsers (Chrome, Internet Explorer, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing customers within a SaaS subscription model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years managing relationships with Enterprise-sized organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous VP+ level management experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard concepts, practices and procedures within the IT Security Field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce or other CRM preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong passion for driving customer satisfaction and growth\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of financial and operational levers in a SaaS recurring revenue business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management, prioritization and organization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaborative and team work skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build rapport with customers via phone, email and video conferencing\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy with ability to inspire and motivate teams to exceed targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to manage and build high performing teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with ability to work with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Fantastic Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;gmail_default\u0026quot;\u0026gt;We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://www.knowbe4.com/careers/benefits\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://www.knowbe4.com/careers/benefits\u0026amp;amp;source=gmail\u0026amp;amp;ust=1727463125306000\u0026amp;amp;usg=AOvVaw3gDeHkHPZYOcR3fRjLcL4_\u0026quot;\u0026gt;www.knowbe4.com/careers/benefits\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Note: An applicant assessment and background check may be part of your hiring procedure.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;No recruitment agencies, please.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4142278002,"name":"Revenue","child_ids":[],"parent_id":null}],"offices":[{"id":4007601002,"name":"Clearwater, Florida","location":"Clearwater, Florida, United States","child_ids":[],"parent_id":4138661002}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":64}}