{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7734442003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5766098003,"location":{"name":"Remote"},"metadata":null,"id":7734442003,"updated_at":"2026-06-03T18:25:53-04:00","requisition_id":"926","title":"Associate Director, Corporate Accounting","company_name":"Kasa","first_published":"2026-05-18T11:44:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; offers flexible accommodations for guests in dozens of markets nationwide. We partner with multifamily and hospitality property owners to offer various unit types in our portfolio, including short-term rental apartments, Apart-Hotels, and traditional hotel rooms across price and luxury tiers. The Associate Director, Finance will lead our property level financial strategy, planning, operations, and partner reporting. As a senior leader, you will drive financial excellence, enabling the company to scale effectively while meeting the needs of our guests, property owners, and internal teams. The ideal candidate will bring a blend of strategic thinking, analytical rigor, and leadership expertise, along with a deep understanding of finance within the hospitality or real estate industries.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is building an efficient and effective Finance team to ensure best-in-class financial reporting and guest satisfaction. You will be joining a team with diverse backgrounds in hospitality, real estate, and private equity. The team focuses on building scalable processes by being resourceful and having a growth mindset. This remote role will be part of a small team, allowing for significant upward mobility within a fast-growing organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Day in the life of a Kasa\u0026lt;/strong\u0026gt; Associate Director, Finance\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic insights and recommendations to senior leadership through comprehensive financial analysis, including variance analysis, trend analysis, and scenario planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the month-end and year-end close processes, ensuring timely and accurate financial reporting for internal stakeholders and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct the monthly and annual processes of consolidating financial results into Kasa stand-alone financial reports, in accordance with GAAP and USALI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance and enforce accounting policies, procedures, and controls to optimize operational efficiency and mitigate risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the annual audit, collaborating with the audit team and Kasa team members to ensure a successful process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and develop a high-performing finance team, fostering growth and creating a culture of accountability and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to ensure compliance with financial regulations and reporting standards, while staying ahead of evolving industry requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the accounting team to streamline reconciliations, audits, and financial record-keeping processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of tools, technologies, and best practices to enhance financial operations and reporting capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Accounting, Business, or a related field; a Master’s degree or professional certification (e.g., CFA, CPA) is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of proven experience in senior financial management roles, ideally in hospitality, real estate, or a related industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership skills with demonstrated success in managing and scaling finance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in financial modeling, data analysis, and reporting tools (e.g., Excel, ERP systems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of financial regulations, reporting standards, and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with a strong ability to provide actionable insights for senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with a proven ability to influence key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in fast-paced, high-growth environments with competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Plus if...\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ve worked remotely or managed distributed teams effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a background in hospitality, real estate, or technology-driven service industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re proficient in tools like NetSuite or Google Workspace.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;In one year, you will succeed at Kasa by:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establishing robust financial processes that enable timely and accurate reporting for all properties, meeting both internal and external deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with the Head of Finance to strengthen controls, resolve audit findings, and minimize deficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Becoming a trusted advisor and thought leader for departmental leaders, including Revenue, Sales and Operations, ensuring financial goals are consistently met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering insights that address guest, property owner, and operational challenges in the global accommodations market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building a high-performing finance team that exemplifies Kasa’s core values of efficiency, innovation, and growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume.\u0026lt;/p\u0026gt;\n\u0026lt;h4 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Want to learn more about the Kasa experience? Save 15% on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $134,000 and $154,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034256003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7636303003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5720626003,"location":{"name":"Boston, Massachusetts "},"metadata":null,"id":7636303003,"updated_at":"2026-04-08T16:50:03-04:00","requisition_id":"869","title":"Building Maintenance Engineer ","company_name":"Kasa","first_published":"2026-02-18T18:10:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; This role will be split across two properties in our Boston, Massachusetts market: \u0026lt;a href=\u0026quot;https://share.google/Ct3bCygg2prCV9SCq\u0026quot;\u0026gt;Kasa Fenway\u0026lt;/a\u0026gt; and \u0026lt;a href=\u0026quot;https://share.google/RA6wMzWx5Kukuw5o8\u0026quot;\u0026gt;Kasa Commons.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - including nights, weekends, and holidays.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is seeking a Building Engineer who will be responsible for providing specialized support for all building systems maintenance and facility operations of our Boston Market. This includes a focus to identify equipment reliability opportunities and improving upon quality. This role will demand time spent on the ground \u0026quot;living the business\u0026quot; with extreme detail orientation, but will also require analytically rigorous strategic thinking to guide the Kasa leadership teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Operations Manager and work closely with the Boston Portfolio team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Day in the life of a Kasa Building Engineer\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Like any Ops role, you should expect to have a number of competing priorities in a given day or week. This position relies on experience and judgment to plan and accomplish goals with a wide degree of autonomy, creativity, and cost-effectiveness.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively provide technical engineering support for the on-site team regarding the operation, improvements, replacements, and/or upgrades for building systems and equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and recommend potential building systems-related projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead efforts involving preventative maintenance requirements, process improvements, standards review and troubleshooting, equipment selection, and service vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct capital projects such as major design changes, performance and process improvement changes, and reliability analysis and related improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Boston Operations Manager with reviewing price quotes for the procurement of parts, services, and labor for ongoing property maintenance and special projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand existing elevator and fire/life safety systems maintenance, making recommendations for process or capital improvements, and assisting in project management of modernization of any of these systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain records related to property permits, licenses and environmental requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4 years of experience providing facilities support in the commercial, multi-family, or hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of all building systems including but not limited to MEP, commissioning, life and fire safety, elevator modernization, HVAC, and other centralized systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are data-driven, with metrics on your mind, and have the ability to interpret and analyze financial and non-financial data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high level of independence and can make thoughtful decisions, even in fast-paced and ambiguous operating environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are obsessive about clear documentation of learnings, and always approach a problem with the mindset of how you could scale the solution to 100x the size\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate with clarity and empathy and can deliver impactful presentations to both senior business leaders as well as daily operations staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable lifting items up to 50 pounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can handle stressful situations with a calm and positive demeanor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel is part of your DNA and you have a passion for the real estate, tech, and hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Plus if...\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked for small and large enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with the Short Term Rental (STR) industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;In one year, you will succeed at Kasa by having:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become an invaluable resource to our team regarding property facilities operation and upkeep\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earned the trust of cross-department leaders and managers to be a valued and reliable partner for Kasa\u0026#39;s experimental property efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established at least one new tool or process that increased Kasa quality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay for this role is $70,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7763695003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5777220003,"location":{"name":"Philadelphia, Pennsylvania  "},"metadata":null,"id":7763695003,"updated_at":"2026-06-04T12:08:43-04:00","requisition_id":"940","title":"Building Maintenance Engineer ","company_name":"Kasa","first_published":"2026-06-04T12:08:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; 225 N. 13th Street in Center City, Philadelphia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - including nights, weekends, and holidays.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is seeking a Building Engineer who will be responsible for providing specialized support for all building systems maintenance and facility operations of our Philly Market. This includes a focus to identify equipment reliability opportunities and improving upon quality. This role will demand time spent on the ground \u0026quot;living the business\u0026quot; with extreme detail orientation, but will also require analytically rigorous strategic thinking to guide the Kasa leadership teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will report to the Operations Manager and work closely with the East Portfolio team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Day in the life of a Kasa Building Engineer\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Like any Ops role, you should expect to have a number of competing priorities in a given day or week. This position relies on experience and judgment to plan and accomplish goals with a wide degree of autonomy, creativity, and cost-effectiveness.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively provide technical engineering support for the on-site team regarding the operation, improvements, replacements, and/or upgrades for building systems and equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and recommend potential building systems-related projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead efforts involving preventative maintenance requirements, process improvements, standards review and troubleshooting, equipment selection, and service vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct capital projects such as major design changes, performance and process improvement changes, and reliability analysis and related improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Boston Operations Manager with reviewing price quotes for the procurement of parts, services, and labor for ongoing property maintenance and special projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand existing elevator and fire/life safety systems maintenance, making recommendations for process or capital improvements, and assisting in project management of modernization of any of these systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain records related to property permits, licenses and environmental requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4 years of experience providing facilities support in the commercial, multi-family, or hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of all building systems including but not limited to MEP, commissioning, life and fire safety, elevator modernization, HVAC, and other centralized systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are data-driven, with metrics on your mind, and have the ability to interpret and analyze financial and non-financial data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a high level of independence and can make thoughtful decisions, even in fast-paced and ambiguous operating environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are obsessive about clear documentation of learnings, and always approach a problem with the mindset of how you could scale the solution to 100x the size\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate with clarity and empathy and can deliver impactful presentations to both senior business leaders as well as daily operations staff\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable lifting items up to 50 pounds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can handle stressful situations with a calm and positive demeanor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel is part of your DNA and you have a passion for the real estate, tech, and hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Plus if...\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve worked for small and large enterprise companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have familiarity with the Short Term Rental (STR) industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;In one year, you will succeed at Kasa by having:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become an invaluable resource to our team regarding property facilities operation and upkeep\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Earned the trust of cross-department leaders and managers to be a valued and reliable partner for Kasa\u0026#39;s experimental property efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established at least one new tool or process that increased Kasa quality standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is $67,000 - $75,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7725205003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5760638003,"location":{"name":"Remote"},"metadata":null,"id":7725205003,"updated_at":"2026-05-05T15:57:59-04:00","requisition_id":"920","title":"Guest Experience Specialist - Communications (International)","company_name":"Kasa","first_published":"2026-05-05T15:57:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Purpose of the Guest Experience Specialist - Communication Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Guest Experience Specialist at \u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt;, you will build a personal connection with our guests through phone, email, and chat support to address a variety of needs including questions on building and room access, points of interest, and points of dissatisfaction. Your primary focus will be creating a 5-star guest experience through genuine care, efficient guest support, and problem resolution to enable customers to feel at home when they stay at a Kasa property.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in the Philippines and is a contract position.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Advocate:\u0026lt;/strong\u0026gt; Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resiliency Master:\u0026lt;/strong\u0026gt; Effectively manage repetitive, in some cases unpleasant, guest interactions with, tenacity, grit, humility, and humor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hall of Fame Host Communicator:\u0026lt;/strong\u0026gt; Communicate verbally and in writing with genuine care and hospitality that avoids jargon and generalizations to deliver a memorable, 5-star guest experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guests’ stated and unstated needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest-Centric Mindset:\u0026lt;/strong\u0026gt; Multiple years of experience in a hospitality or service industry working backward from the guests needs to deliver positive experiences and interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies that negatively impact the guest experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; Operate with the intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bilingual:\u0026lt;/strong\u0026gt; Building upon your hall-of-fame communication expertise, you can facilitate conversations with guests in a second language, such as Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Result 1: Drive quality outcomes for guests to ensure problem resolution and guest satisfaction.\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Customer Satisfaction Score of 90% or higher\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Net Quality Score of 88% or higher\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;First Contact Resolution Rate of 80% or higher\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Result 2: Drive efficiency of the guest experience through the achievement of average response time to a guest inquiry.\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;median response time of \u0026amp;lt; 30 minutes for Email\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;median response time of \u0026amp;lt; 5 minutes for SMS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;median response time of \u0026amp;lt; 30 seconds for Phone\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; Achieve \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;lt; 5% missed guest calls\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Result 3: Promptly escalate and resolve guest security concerns or issues.\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on \u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Competitive Salary:\u0026lt;/strong\u0026gt; We offer total compensation at or above market rates plus additional earning opportunities based on the position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034288003,"name":"Guest Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4036147003,"name":"Philippines","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7762647003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776727003,"location":{"name":"Austin, Texas"},"metadata":null,"id":7762647003,"updated_at":"2026-06-03T13:34:47-04:00","requisition_id":"938","title":"Hospitality Associate","company_name":"Kasa","first_published":"2026-06-03T13:34:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join our Austin Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Studio Haus East 6th by Kasa\u0026lt;/span\u0026gt;. Reporting to the Operations Manager, you\u0026#39;ll work closely with both the Guest Experience and the Property Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Day in the life of a Kasa Hospitality Associate\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Guest Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Welcoming and Assisting Guests\u0026lt;/strong\u0026gt;: Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Local Expertise\u0026lt;/strong\u0026gt;: Provide guests with personalized local recommendations and insights, enhancing their overall experience at [Name].\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance and Property Upkeep\u0026lt;/strong\u0026gt;: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool \u0026#39;Safety Culture\u0026#39; after each clean to uphold our high-quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Readiness and Event Planning\u0026lt;/strong\u0026gt;: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest Requests \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;: Promptly address and resolve guest requests received through our Task Management Tool \u0026#39;Breezeway.\u0026#39; Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication and Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Coordination\u0026lt;/strong\u0026gt;: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emergency Handling\u0026lt;/strong\u0026gt;: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hospitality Expertise\u0026lt;/strong\u0026gt;: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest Service Skills\u0026lt;/strong\u0026gt;: At least 1 year of experience in guest service roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Savvy\u0026lt;/strong\u0026gt;: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexibility\u0026lt;/strong\u0026gt;: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transportation\u0026lt;/strong\u0026gt;: Access to reliable transportation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Physical Capability:\u0026lt;/strong\u0026gt; Comfortable with lifting items weighing up to 50 pounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consistent While Under Pressure:\u0026lt;/strong\u0026gt; Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Plus if...\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You pride yourself on your communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;In one year, you will succeed at Kasa by having:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Established yourself as a top operations performer by consecutively reaching monthly quality goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set a high bar for quality standards and guest satisfaction within your market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an invaluable resource to our team, beyond your knowledge of property operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supported critical cross-departmental Kasa projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on \u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is $18.00 - $20.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4055413003,"name":"Portfolio Ops - Texas","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7698950003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5750135003,"location":{"name":"New Orleans, LA "},"metadata":null,"id":7698950003,"updated_at":"2026-04-15T12:31:57-04:00","requisition_id":"905","title":"Hospitality Associate","company_name":"Kasa","first_published":"2026-04-15T12:31:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; New Orleans, Louisiana\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; Approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - including nights, weekends, and holidays.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Hospitality Associate role is an on-site facilitator of everything that the \u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay. As a Hospitality Associate in the New Orleans market, you will have end-to-end ownership over the guest experience onsite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: Checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest-Centric Mindset:\u0026lt;/strong\u0026gt; Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Communicator:\u0026lt;/strong\u0026gt; Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable \u0026amp;amp; Consistent:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit, physically and metaphorically. Approaching ‘problems’ as opportunities and showing the initiative to devise solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Functional Self-Management:\u0026lt;/strong\u0026gt; Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Advocate:\u0026lt;/strong\u0026gt; Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to reliable transportation to and from work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1:\u0026lt;/strong\u0026gt; Drive quality outcomes through increased guest satisfaction.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Identify and solve guest service issues through proactivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Improve guest service scores with verbal, written, and over the phone communication with our guests.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2:\u0026lt;/strong\u0026gt; Engage our guests and community.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Establish a well vetted list of local recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Build relationships with local favorites and encourage partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Be a part of our South Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;💰 The Pay:\u0026lt;/strong\u0026gt; The hourly rate for this role is $18.00 per hour\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and Kasa Travel Credits\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt; Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102406003,"name":"Portfolio Operations, South","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7722042003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759004003,"location":{"name":"Miami, Florida"},"metadata":null,"id":7722042003,"updated_at":"2026-06-02T17:31:42-04:00","requisition_id":"917","title":"Hospitality Associate","company_name":"Kasa","first_published":"2026-05-01T12:55:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Hospitality Associate role is an on-site facilitator of everything that the \u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay, including oversight of the Hospitality Associate Team. As a Hospitality Associate in the South market, you will have end-to-end ownership over the guest experience and hospitality team onsite at our Miami location. You will ensure the hotel is clean, safe, and exudes the Kasa standard of service operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will oversee the hospitality operations of our Miami market, guest service opportunities, and foster a culture of creativity and ‘Be Our Guest’ level service delivery. You will identify, prioritize, and execute improvements to all forms of guest service, aligned with Kasa brand standards, and influenced through proactive leadership of the service delivery. Daily tasks include, but are not limited to: Partnering with our regional Guest Experience team to deliver top-tier guest service, while actively communicating with guests via sms, whatsapp, and email. Additionally as the team lead you will review and coach your team interactions to exceed Kasa quality goals. Other tasks may include escalations Housekeeping requests, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, and identifying partnership opportunities in the local community. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prolific Communicator:\u0026lt;/strong\u0026gt; Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner:\u0026lt;/strong\u0026gt; Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through by delivering unsurpassed guest service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable \u0026amp;amp; Consistent:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative:\u0026lt;/strong\u0026gt; Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports, fosters, and executes change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to reliable transportation to and from work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1:\u0026lt;/strong\u0026gt; Uphold the highest standard of guest service quality.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Identify and solve guest service issues through proactivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Improve guest service scores.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2:\u0026lt;/strong\u0026gt; Engage our guests and community.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Establish a well vetted list of local recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Build relationships with local favorites and encourage partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 3:\u0026lt;/strong\u0026gt; Influence the hotel’s reputation positively.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Leverage review information to increase guest service and hotel offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Actively respond to reviews and encourage guests to provide feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Be a part of our South Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;💰 The Pay\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The starting base pay range for this role is between $20.00 - $23.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;✈\u0026amp;nbsp;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;📈\u0026amp;nbsp;\u0026lt;strong\u0026gt;401(k) plan:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;🙌\u0026amp;nbsp;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;🩺\u0026amp;nbsp;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102406003,"name":"Portfolio Operations, South","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7677957003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5739015003,"location":{"name":"Chicago, Illinois "},"metadata":null,"id":7677957003,"updated_at":"2026-03-31T15:23:34-04:00","requisition_id":"890","title":"Hospitality Associate ","company_name":"Kasa","first_published":"2026-03-25T18:35:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Chicago, Illinois\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; Approximately 32-40 hours per week\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - including nights, weekends, and holidays.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Streeterville. Reporting to the Operations Manager, you\u0026#39;ll work closely with both the Guest Experience and the Property Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Day in the life of a Kasa Hospitality Associate\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Guest Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Welcoming and Assisting Guests\u0026lt;/strong\u0026gt;: Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Local Expertise\u0026lt;/strong\u0026gt;: Provide guests with personalized local recommendations and insights, enhancing their overall experience at Streeterville.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Assurance and Property Upkeep\u0026lt;/strong\u0026gt;: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool \u0026#39;Safety Culture\u0026#39; after each clean to uphold our high-quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Readiness and Event Planning\u0026lt;/strong\u0026gt;: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest Requests \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;: Promptly address and resolve guest requests received through our Task Management Tool \u0026#39;Breezeway.\u0026#39; Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication and Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Coordination\u0026lt;/strong\u0026gt;: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Emergency Handling\u0026lt;/strong\u0026gt;: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hospitality Expertise\u0026lt;/strong\u0026gt;: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest Service Skills\u0026lt;/strong\u0026gt;: At least 1 year of experience in guest service roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech-Savvy\u0026lt;/strong\u0026gt;: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexibility\u0026lt;/strong\u0026gt;: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transportation\u0026lt;/strong\u0026gt;: Access to reliable transportation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Physical Capability:\u0026lt;/strong\u0026gt; Comfortable with lifting items weighing up to 50 pounds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consistent While Under Pressure:\u0026lt;/strong\u0026gt; Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Plus if...\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You pride yourself on your communication and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;In one year, you will succeed at Kasa by having:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Established yourself as a top operations performer by consecutively reaching monthly quality goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set a high bar for quality standards and guest satisfaction within your market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an invaluable resource to our team, beyond your knowledge of property operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supported critical cross-departmental Kasa projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay for this role is between $20.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7688426003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5744478003,"location":{"name":"Traverse City, Michigan"},"metadata":null,"id":7688426003,"updated_at":"2026-04-03T17:35:53-04:00","requisition_id":"902","title":"Hospitality Maintenance Technician ","company_name":"Kasa","first_published":"2026-04-02T14:55:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Traverse City, Michigan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; Approximately 16-24 hours per week. This is a seasonal, part-time role supporting peak season operations, with employment expected from May through October.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Purpose of the Property Operations Associate position\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Associate (Maintenance) role is an on-site facilitator of everything that the \u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay. As a Property Operations Associate you are an important part of the \u0026lt;strong\u0026gt;East\u0026lt;/strong\u0026gt; market, supporting efficient and successful operations for the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Traverse City \u0026lt;/strong\u0026gt;market portfolio. You will be responsible for the functionality and efficiency of all in-unit supplies and technology and will be a subject matter expert for all building systems and ensure they function accordingly. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to fixing in-unit broken items, installing replacement furnishings, replacing hardware, repairing drywall, painting, and other routine maintenance tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner:\u0026lt;/strong\u0026gt; Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative:\u0026lt;/strong\u0026gt; Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Identify and communicate on-site issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Participate in preventative maintenance program.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: Complete tasks that drive productivity within the operation.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Complete brand standard inspections to gather property-level data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Decrease the number of after-hours calls and inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay for this role is $20.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7763709003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5777226003,"location":{"name":"Philadelphia, Pennsylvania  "},"metadata":null,"id":7763709003,"updated_at":"2026-06-04T12:20:23-04:00","requisition_id":"942","title":"Hotel Manager","company_name":"Kasa","first_published":"2026-06-04T12:20:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; 225 N. 13th Street in Center City, Philadelphia\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Reporting to an Area General Manager, as Hotel Manager you will work as the leader of a high-performing team that delivers high-quality outcomes for Kasa\u0026#39;s property partners and guests. You will be responsible for the day-to-day operations of your property, or portfolio of properties, and for exceeding the expectations of every guest who walks through your doors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead a team of employees at one or more properties in a defined geographic area. These employees may span departments that include Front Desk, Housekeeping, Maintenance, Security, and F\u0026amp;amp;B. You’ll ensure that your team effectively prioritizes their workflows while Kasa standards are always met. You will spend approximately 95% of your time onsite, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will communicate with partners and guests to resolve issues, develop creative strategies to improve performance, and participate in revenue, marketing, and operational performance conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also define and evaluate the activities of a broad set of indirect stakeholders both within your property(ies) and with external vendors and other third parties. To be successful, you will integrate the Kasa core values–Seek the Root Cause, Hall of Fame Hosts, Feed Two Birds with One Scone, and Fearless Feedback–into the decisions you make and the actions you take.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilites\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee operations at your assigned property(ies), which may include rooms, housekeeping, maintenance, security, and F\u0026amp;amp;B.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own property-level projects to include minor renovations and CapEx projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, develop, delegate as necessary, and hold teams accountable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage the guest and employee journeys; proactively looking for ways to reduce effort, as well as surprise and delight guests, along each journey touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor guest feedback across all channels and work to eliminate recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with local businesses, vendors, and the broader community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requried Attributes\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experienced Hospitality Leader:\u0026lt;/strong\u0026gt; 4+ years of hotel management experience. Proficiency with property management systems and other core hospitality software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest Experience and Culture Champion:\u0026lt;/strong\u0026gt; Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics). Experience using OTA reviews to drive improvements. Track record of building a service-first culture that reduces complaints and increases repeat visits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue and Yield Management: \u0026lt;/strong\u0026gt;Fluent in RevPAR/TRevPAR, ADR, and occupancy optimization; able to work with revenue management teams and systems. Effectively identifies, prioritizes, and secures business partnerships to expand revenue streams further and over time will fully own Revenue monitoring or partnership workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empathetic Leader:\u0026lt;/strong\u0026gt; Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Thinker and Owner Mindset\u0026lt;/strong\u0026gt;: The ability to think critically, anticipate future trends and develop effective long-term strategies to achieve organizational goals. Leaders at this level have the ability to ID root causes, create project plans, and drive themselves and their team members to prioritize, schedule and complete sizable project plans at the building, market and regional level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Predictive Analyzer\u0026lt;/strong\u0026gt;: Leverages historical data to anticipate future events or outcomes, identify potential risks or opportunities, and make data-driven decisions based on those predictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Builder:\u0026lt;/strong\u0026gt; Skillfully hires and dismisses personnel, making informed decisions aligned with team and organizational needs. Balances individual growth with overall objectives, fostering a productive and collaborative work environment.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You must be comfortable hiring and developing high performers and parting ways with those who don’t meet the bar.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Acumen:\u0026lt;/strong\u0026gt; Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture Translator:\u0026lt;/strong\u0026gt; Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prolific Communicator\u0026lt;/strong\u0026gt;: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is $87,000 - $90,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7747081003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5770031003,"location":{"name":"Pittsburgh, Pennsylvania "},"metadata":null,"id":7747081003,"updated_at":"2026-05-22T13:19:30-04:00","requisition_id":"930","title":"Hotel Operations Internship ","company_name":"Kasa","first_published":"2026-05-22T13:19:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Operations Intern role is an on-site learning and support position focused on understanding and contributing to the day-to-day operations of The Maverick by Kasa. As an Operations Intern, you will gain hands-on experience across multiple operational departments, including Hospitality and Housekeeping, while supporting the overall guest experience at the property.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many hospitality operations roles, there is no “typical day.” Interns will collaborate with on-site team members and Kasa departments to support hotel operations, guest service, cleanliness standards, and operational efficiency. Daily responsibilities may include assisting with guest check-ins and requests, supporting housekeeping operations, maintaining public spaces, conducting property tours, responding to guest needs, coordinating with operational teams, and learning the systems and processes that drive hotel performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This internship is designed to provide exposure to hospitality operations through real-world experience in a fast-paced hotel environment. Schedules may vary based on business needs and can include evenings, weekends, and holidays.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest-Centric Mindset:\u0026lt;/strong\u0026gt; Demonstrates a passion for hospitality and delivering positive guest experiences through attentiveness, professionalism, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Willingness to Learn:\u0026lt;/strong\u0026gt; Open to feedback, eager to develop operational knowledge, and motivated to learn multiple aspects of hotel operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Communicator:\u0026lt;/strong\u0026gt; Communicates clearly and professionally with guests, team members, and leadership while supporting daily operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Comfortable using technology platforms and communication tools to complete operational tasks and support guests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable \u0026amp;amp; Consistent:\u0026lt;/strong\u0026gt; Takes pride in punctuality, accountability, and supporting the team where needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Detail Oriented:\u0026lt;/strong\u0026gt; Maintains high standards of cleanliness, organization, and operational execution across guest rooms and public areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable \u0026amp;amp; Hands-On:\u0026lt;/strong\u0026gt; Thrives in a fast-paced environment and is comfortable supporting both guest-facing and operational responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Focused:\u0026lt;/strong\u0026gt; Works collaboratively with Hospitality and Housekeeping teams to ensure a seamless guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solver:\u0026lt;/strong\u0026gt; Approaches challenges with a solution-oriented mindset and escalates concerns appropriately when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to reliable transportation to and from work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may require standing, walking, bending, lifting, and moving items up to 25-50 pounds for extended periods of time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1:\u0026lt;/strong\u0026gt; Deliver exceptional guest experiences through operational support and hospitality engagement.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Assist guests professionally through in-person interactions, phone calls, messaging platforms, and operational support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Support front desk and lobby operations while maintaining a welcoming and service-focused environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2:\u0026lt;/strong\u0026gt; Support cleanliness and operational excellence throughout the property.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Assist with housekeeping operations, room inspections, laundry support, and public space upkeep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Identify and report maintenance or operational concerns to help maintain property standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 3:\u0026lt;/strong\u0026gt; Develop operational knowledge across multiple hospitality disciplines.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Gain exposure to hospitality systems, operational processes, and service standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Collaborate with cross-functional teams to understand how different operational areas contribute to the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Be a part of The Maverick by Kasa Operations team, a group passionate about delivering seamless guest experiences and maintaining high operational standards. Our team members come from diverse backgrounds and industries, united by a shared commitment to hospitality, teamwork, and creating memorable stays for every guest. As an Operations Intern, you will work closely with Hospitality and Housekeeping leaders to gain hands-on experience and build a strong foundation in hotel operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please note:\u0026lt;/strong\u0026gt; This internship position is compensated at an hourly rate of $15/hour.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7728968003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5762720003,"location":{"name":"Downtown Los Angeles, California"},"metadata":null,"id":7728968003,"updated_at":"2026-05-08T19:04:39-04:00","requisition_id":"922","title":"Housekeeper","company_name":"Kasa","first_published":"2026-05-08T19:04:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Los Angeles, California\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; Approximately 32-40 hours per week\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - weekends, and holidays.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa\u0026#39;s hospitality operations rely on tech-driven tools \u0026amp;amp; systems to deliver a flawless experience for guests, local property partners, and neighbors and help travelers feel at home in a new area. As a member of our onsite team you will experience and develop relationships with guests that will compel them to return.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Team\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Day in the life of a Kasa Housekeeper\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Housekeeper with Kasa, you will be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You will act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms following hotel protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replace bed linens, restock guest room supplies, and empty wastebaskets while reorganizing furnishings, drapes, and room accessories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guests with required linens and amenities as per the guest room legend, maintain a uniform room arrangement as directed by the Housekeeping Manager and Supervisors, ensuring doors are closed and rooms locked.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report any observed damage, hazards, repair needs, or unauthorized individuals in designated areas promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Submit any discovered items from guest rooms, hallways, or hotel areas to the Housekeeping department\u0026#39;s Lost and Found, noting the date, location, item description, and finder\u0026#39;s name.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure cleanliness in corridors and service zones, promptly addressing tasks or directives assigned by Housekeeping management..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Replenish and organize the cart at shift\u0026#39;s end, preparing the linen closet for the following day\u0026#39;s operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alert the on-duty supervisor or manager about any unusual circumstances, such as vacant luggage in a stay-over room, guests not requiring service, sleep-outs, or instances of smoking in rooms, promptly and accurately.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extremely motivated team player with a desire to get things done!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be effective in handling problems in the workplace including identifying issues in the hotel, and reporting to the Housekeeping Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be flexible, and pivot when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Readily available and approachable for all guests while providing excellent guest service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Plus if...\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in Housekeeping.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;In one year, you will succeed at Kasa by having:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a PRO at our task management software, Breezeway.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provided fearless feedback about our systems, and how we work!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay for this role is between $23.75 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4055410003,"name":"Portfolio Ops - California","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7701915003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751139003,"location":{"name":"Remote - Philippines"},"metadata":null,"id":7701915003,"updated_at":"2026-05-01T10:30:19-04:00","requisition_id":"908","title":"Launch Marketing Coordinator","company_name":"Kasa","first_published":"2026-04-17T08:33:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;This is a\u0026amp;nbsp;\u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;remote contract role based in the Philippines\u0026lt;/span\u0026gt;. The position requires\u0026amp;nbsp;\u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;3\u0026quot;\u0026gt;overnight hours\u0026lt;/span\u0026gt;, generally\u0026amp;nbsp;\u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;5\u0026quot;\u0026gt;Tuesday through Saturday\u0026lt;/span\u0026gt;, to align with U.S. business hours.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Please note: this role is open to candidates based in the Philippines only. Candidates outside the Philippines will not be considered at this time.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Launch Marketing Coordinator will own Marketing \u0026amp;amp; Distribution readiness for every new property we bring online. This role is equal parts project manager and marketing strategist — you\u0026#39;ll build the playbooks, run the timelines, and contribute to the broader Commercial Plan development to ensure that on day one of every opening, Kasa is positioned to win in that market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with Revenue, Sales, Launch, and Portfolio Operations teams while serving as the Marketing \u0026amp;amp; Distribution lead in the cross-functional launch process.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Launch Project Management for Marketing \u0026amp;amp; Distribution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the Marketing \u0026amp;amp; Distribution DRI for all new property openings and transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage launch project plans covering OTA listing setup, property naming conventions, unit detail accuracy, and channel distribution readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate OTA listing transfers; ensure all listing content (descriptions, amenities, policies) meets Kasa standards before go-live\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track launch readiness milestones against a defined pre-opening checklist; flag risks and blockers early\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run regular cross-functional launch syncs with Revenue, Ops, and Distribution teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support move-out and brand transition processes, including historical guest communications and vanity site coordination\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Marketing Readiness at Launch\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute on a pre-opening marketing playbook covering launch PR strategy, opening events and local activations, local partnership and influencer outreach, SEO and listing optimization, and paid media recommendations for launch windows – all tailored to the property profile\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all marketing assets are ready at launch: listing copy, photography, promotional materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the post-launch retrospective: what worked, what didn\u0026#39;t, and how we improve the next playbook\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial Plan Coordination\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales and Revenue Management to develop property-level commercial plans:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run comp set analysis and define market positioning\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key demand segments (corporate, group, extended stay, leisure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define go-to-market plan by segment (align opening rate strategy and recommended channel mix with launch marketing strategy)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6+ years of experience in marketing operations / coordination, brand launches, or project management – ideally in hospitality, real estate, lifestyle brand experience, or a multi-location consumer business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional project management skills — you build clean trackers, set realistic timelines, and hold cross-functional teams to them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial fluency — you understand how positioning, pricing, and channel mix decisions interact, especially at launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with OTA and distribution platforms (Airbnb, Booking.com, Expedia, GDS) and how listings drive conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and pace; Kasa opens multiple properties per quarter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative by default; this role requires trust-building with Revenue, Ops, and Distribution peers daily\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume.\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $11.50 and $15.00.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4055399003,"name":"Distributions \u0026 Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7710275003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5754437003,"location":{"name":"New York, NY"},"metadata":null,"id":7710275003,"updated_at":"2026-04-22T14:31:11-04:00","requisition_id":"911","title":"Portfolio Revenue Manager","company_name":"Kasa","first_published":"2026-04-22T14:27:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;This is a hybrid role requiring on-site presence at our Mint House 70 Pine by Kasa property in New York, NY a few days per week.\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Purpose of the Portfolio Revenue Manager position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this remote Portfolio Revenue Manager role, your primary responsibility will be to maximize revenue and profitability across our diverse portfolios consisting of Hotels and Multifamily Buildings. You will have significant autonomy to drive performance by creating new revenue initiatives, developing cutting-edge pricing programs, and implementing targeted yield management strategies. This role lies within Kasa\u0026#39;s Revenue Management team, which reports to the Head of Revenue and has significant interaction with the distribution, marketing, sales, financial strategy, and real estate teams. It involves regular interaction with Kasa’s property partners and owners of the properties.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Profitability Driver\u0026lt;/strong\u0026gt;: Drives revenue within hospitality organizations or airlines by maximizing revenue and optimizing pricing strategies\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market Expert:\u0026lt;/strong\u0026gt; Analyzes market trends, competitor pricing, and demand patterns to determine the optimal yield strategy\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innately Analytical:\u0026lt;/strong\u0026gt; Demonstrates analytical skills with the ability to collect, organize, and analyze large volumes of data for data-driven decision-making. Utilizes revenue management systems, property management systems, and other technology tools to gather relevant data to make informed, analytical decisions\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Prolific Communicator:\u0026lt;/strong\u0026gt; Prioritizes open communication, alignment, collaboration, and financial acumen to establish yourself as a valuable asset to internal and external stakeholders to drive the success of properties\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Owner Mentality:\u0026lt;/strong\u0026gt; Evaluates revenue strategies and decisions not only from a revenue management perspective but also with a holistic understanding of the property\u0026#39;s overall business objectives\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategy Implementer:\u0026lt;/strong\u0026gt; Track record of success in formulating and implementing strategies that maximize revenue, optimize profitability, and exceed revenue goals of properties\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Culture Cultivator: \u0026lt;/strong\u0026gt;Possesses a genuine passion for being a part of a world-class team that not only succeeds individually, but positively influences team members to engage, grow, and exceed expectations for Kasa.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understand the Market and Design Yield Strategies\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understand market and demand drivers well enough to forecast competitive set’s Year-Over-Year RevPAR Change for the next 90-120 days.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proactively design yield strategies that consistently result in positive monthly RevPAR Index Change.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Communicate and Pivot\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Set goals and pivot strategies weekly in a manner that allows the majority of your portfolio to achieve positive RevPAR Index Change and financial forecasts.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Create and distribute weekly strategy notes detailing portfolio weekly pickup, the impact of current strategies, suggestions for new strategies, and risk/upside within the financial forecast.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Forecasts and The Bottom Line\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct forecast processes in a manner that consistently results in financial forecasts being within +/- 3% of actuals.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Drive Length-Of-Stay, Market Segment, and Source mix in a manner that helps drive Net Revenue and Operating Profit up Year-Over-Year.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $105,000 and $140,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4052120003,"name":"Revenue Management","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7750324003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771489003,"location":{"name":"Nashville "},"metadata":null,"id":7750324003,"updated_at":"2026-05-28T15:41:10-04:00","requisition_id":"933","title":"Property Operations Associate","company_name":"Kasa","first_published":"2026-05-28T15:41:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Nashville, TN\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment: \u0026lt;/strong\u0026gt;approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;Flexible - including nights, weekends, and holidays. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Associate role is an on-site facilitator of everything that the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay. As a Property Operations Associate you are an important part of the \u0026lt;strong\u0026gt;South\u0026lt;/strong\u0026gt; market, supporting efficient and successful operations for the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Nashville \u0026lt;/strong\u0026gt;market portfolio.\u0026amp;nbsp; Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner:\u0026lt;/strong\u0026gt; Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative:\u0026lt;/strong\u0026gt; Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Identify and communicate on-site issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Participate in preventative maintenance program.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: Complete tasks that drive productivity within the operation.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Complete brand standard inspections to gather property-level data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Decrease the number of after-hours calls and inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;💰 The Pay\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The starting base pay range for this role is between $21.00 - $22.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;✈ \u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;📈 \u0026lt;strong\u0026gt;401(k) plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;🙌 \u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt; Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;🩺 \u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102406003,"name":"Portfolio Operations, South","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7688455003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5744488003,"location":{"name":"Traverse City, Michigan"},"metadata":null,"id":7688455003,"updated_at":"2026-04-03T17:36:06-04:00","requisition_id":"903","title":"Property Operations Associate","company_name":"Kasa","first_published":"2026-04-02T15:06:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Traverse City, Michigan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; Approximately 16-24 hours per week. This is a seasonal, part-time role supporting peak season operations, with employment expected from May through October.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Associate role is an on-site facilitator of everything that the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay. As a Property Operations Associate you are an important part of the \u0026lt;strong\u0026gt;East\u0026lt;/strong\u0026gt; market, supporting efficient and successful operations for the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Traverse City\u0026lt;/strong\u0026gt;\u0026amp;nbsp;market portfolio.\u0026amp;nbsp; Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner:\u0026lt;/strong\u0026gt; Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative:\u0026lt;/strong\u0026gt; Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Identify and communicate on-site issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Participate in preventative maintenance program.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: Complete tasks that drive productivity within the operation.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Complete brand standard inspections to gather property-level data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Decrease the number of after-hours calls and inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay for this role is $20.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7763700003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5777223003,"location":{"name":"Philadelphia, Pennsylvania  "},"metadata":null,"id":7763700003,"updated_at":"2026-06-05T14:54:59-04:00","requisition_id":"941","title":"Property Operations Lead","company_name":"Kasa","first_published":"2026-06-05T14:54:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; 225 N. 13th Street in Center City, Philadelphia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - including nights, weekends, and holidays.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Purpose of the Property Operations Lead position\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Lead (Hospitality) role is an on-site facilitator of everything that the \u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay. As a Property Operations Lead you are an important part of the Philly market, supporting efficient and successful operations for the\u0026amp;nbsp;East\u0026amp;nbsp;market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner:\u0026lt;/strong\u0026gt; Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative:\u0026lt;/strong\u0026gt; Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Identify and communicate on-site issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Participate in preventative maintenance program.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: Complete tasks that drive productivity within the operation.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Complete brand standard inspections to gather property-level data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Decrease the number of after-hours calls and inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: left;\u0026quot;\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The hourly base pay range for this role is $22.00 - $28.00 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7736087003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5766742003,"location":{"name":"Nashville "},"metadata":null,"id":7736087003,"updated_at":"2026-05-27T16:26:18-04:00","requisition_id":"927","title":"Property Operations Lead","company_name":"Kasa","first_published":"2026-05-18T19:38:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Nashville, TN\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment: \u0026lt;/strong\u0026gt;approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;Flexible - including nights, weekends, and holidays. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Lead role is an on-site facilitator of everything that the \u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;guest will experience during their stay. As a Property Operations Lead you are an important part of the Nashville market, supporting efficient and successful operations for the Nashville\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;market portfolio.\u0026amp;nbsp; Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner: \u0026lt;/strong\u0026gt;Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative: \u0026lt;/strong\u0026gt;Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: \u0026lt;/strong\u0026gt;Drive quality outcomes through increased guest satisfaction and company metrics. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Identify and communicate on-site issues. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Participate in preventative maintenance program.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: \u0026lt;/strong\u0026gt;Complete tasks that drive\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;productivity within the operation.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative: \u0026lt;/strong\u0026gt;Complete brand standard\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;inspections to gather property-level data.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative: \u0026lt;/strong\u0026gt;Decrease the number of after-hours calls and inquiries.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;💰 The Pay\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The starting base pay range for this role is between $21.00 - $22.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;✈ \u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cell phone reimbursement:\u0026lt;/strong\u0026gt; We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;📈 \u0026lt;strong\u0026gt;401(k) plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;🙌 \u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt; Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;🩺 \u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102406003,"name":"Portfolio Operations, South","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7720950003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5758545003,"location":{"name":"Savannah, GA"},"metadata":null,"id":7720950003,"updated_at":"2026-05-05T15:51:13-04:00","requisition_id":"916","title":"Property Operations Lead","company_name":"Kasa","first_published":"2026-04-30T14:08:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Savannah, GA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Seasonal, Full-Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule: \u0026lt;/strong\u0026gt;Flexible - including nights, weekends, and holidays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Lead (Hospitality) role is an on-site facilitator of everything that the\u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt; Kasa\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;guest will experience during their stay. As a Property Operations Lead you are an important part of the \u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Savannah \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;market, supporting efficient and successful operations for the \u0026lt;strong\u0026gt;Savannah \u0026lt;/strong\u0026gt;market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner: \u0026lt;/strong\u0026gt;Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative: \u0026lt;/strong\u0026gt;Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: \u0026lt;/strong\u0026gt;Drive quality outcomes through increased guest satisfaction and company metrics. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Identify and communicate on-site issues. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt; Participate in preventative maintenance program.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: \u0026lt;/strong\u0026gt;Complete tasks that drive\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;productivity within the operation.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative: \u0026lt;/strong\u0026gt;Complete brand standard\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;inspections to gather property-level data.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative: \u0026lt;/strong\u0026gt;Decrease the number of after-hours calls and inquiries.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is $21.00 - $22.55 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102406003,"name":"Portfolio Operations, South","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7702408003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751358003,"location":{"name":"Traverse City, Michigan"},"metadata":null,"id":7702408003,"updated_at":"2026-04-15T18:17:48-04:00","requisition_id":"910","title":"Property Operations Lead","company_name":"Kasa","first_published":"2026-04-15T18:17:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Traverse City, Michigan\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Commitment:\u0026lt;/strong\u0026gt; approximately 32-40 hours\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Anticipated Schedule:\u0026lt;/strong\u0026gt; Flexible - including nights, weekends, and holidays.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;The Role\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Property Operations Lead role is an on-site facilitator of everything that the \u0026lt;a href=\u0026quot;https://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt; guest will experience during their stay. As a Property Operations Lead you are an important part of the \u0026lt;strong\u0026gt;East\u0026lt;/strong\u0026gt; market, supporting efficient and successful operations for the \u0026amp;nbsp;\u0026lt;strong\u0026gt;Traverse City\u0026amp;nbsp;\u0026lt;/strong\u0026gt;market portfolio.\u0026amp;nbsp; Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not \u0026#39;on-call 24/7\u0026#39; for this job, during emergencies, you will get a call and if you\u0026#39;re available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think Like an Owner:\u0026lt;/strong\u0026gt; Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficient with modern technology tools and effectively uses them to complete daily work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Handy:\u0026lt;/strong\u0026gt; Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Control Leader:\u0026lt;/strong\u0026gt; Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative:\u0026lt;/strong\u0026gt; Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Agent:\u0026lt;/strong\u0026gt; Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required policy information:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role requires regular access to a reliable vehicle to use for work, a valid driver\u0026#39;s license, and a clean driving record with proof of insurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Identify and communicate on-site issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Participate in preventative maintenance program.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Objective 2: Complete tasks that drive productivity within the operation.\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Complete brand standard inspections to gather property-level data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key Initiative: Decrease the number of after-hours calls and inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay for this role is $24.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;ql-heading\u0026quot; data-block-id=\u0026quot;block-eeb76438-a484-4b3d-8254-f7b5a983f6bc\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7725270003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5760666003,"location":{"name":"Remote (West coast strongly preferred)"},"metadata":null,"id":7725270003,"updated_at":"2026-05-05T17:06:43-04:00","requisition_id":"921","title":"Real Estate Growth Executive","company_name":"Kasa","first_published":"2026-05-05T17:06:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a critical leadership opportunity reporting to the Chief Investment and Development Officer, where you will take on a transformative role in driving Kasa’s portfolio expansion as a \u0026lt;strong\u0026gt;Real Estate Growth Executive\u0026lt;/strong\u0026gt;. In this role, you will be responsible for securing managed units through new unit launches, hotel conversions, hotel development, and acquisition while also participating in high-value, strategic growth initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You bring unmatched expertise in sourcing, negotiating, and closing complex transactions at scale. With an extensive network of property owners, lenders, and brokers, you will lead deal-making efforts for apartment, apartment-hotel and traditional hotel assets, leveraging innovative structures to minimize risk and maximize financial outcomes for both Kasa and our partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a forward-thinking, results-oriented professional who thrives in a dynamic, entrepreneurial environment and is passionate about shaping the future of real estate and hospitality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is in our Real Estate department. The mission of the department is to grow Kasa\u0026#39;s national and global footprint by partnering with multifamily, hotel, and apart-hotel developers and owners. We achieve this mission by demonstrating the tremendous value we create for our partners through our high-margin and flexible operating model. Unlike traditional hospitality operators, we partner with property owners across a wide set of markets, property types, unit types, and deal structures, including, traditional management agreements, revenue share leases, centralized services agreements, and property acquisitions. As a result, our dynamic operations, proprietary tech, and cost structure make Kasa the one-stop partner for property owners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Members of the team have diverse backgrounds in real estate private equity, finance, investment sales, construction, and hotel business development. Kasa team members are passionate about building a platform that delivers value to property owners and serves guests seeking trustworthy, well-priced accommodations in great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Day in the Life of a Kasa Real Estate Growth Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Deal Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, pursue, and close transformative deals across multifamily and hospitality assets, focusing on high-value opportunities that align with Kasa’s growth goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deal processes, including sourcing, underwriting, structuring, negotiating, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with ownership to craft a strategic vision for the asset and align internal resources to bring the project to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Market Expansion and Influence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to institutional owners, brokers, and lenders, establishing Kasa as a preferred partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute tailored growth strategies for specific regions and asset types, focusing on untapped markets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership and Mentorship\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide junior and mid-level growth executives, fostering a high-performance, collaborative culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share industry insights, best practices, and innovative approaches to elevate the team’s overall effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation and Process Optimization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with senior leadership to refine and evolve Kasa’s deal playbook, integrating data-driven insights and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement new partnership models that maximize portfolio growth and enhance long-term value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Performance Metrics and Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track, analyze, and present key performance indicators related to deal volume, market penetration, and unit growth to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extensive relationships with top-tier institutional owners, brokers, and lenders, with a focus on multifamily and hotel asset classes nationwide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 7 years of experience in institutional real estate, multifamily or hospitality acquisitions, management, or brokerage, with a demonstrated ability to scale portfolios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional track record of closing complex, high-value transactions, including management and franchise agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of multifamily and hospitality business dynamics, regulatory landscapes, and property-level economics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with experience mentoring teams and contributing to organizational strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly strategic thinker with excellent analytical and problem-solving abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional negotiation and communication skills, capable of influencing stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel extensively to build and maintain relationships and close deals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Plus if...\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have relationships and experience in the Western US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have investment or development experience in the hospitality and multifamily sectors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have proven ability to leverage proprietary capital relationships to enhance deal opportunities and drive portfolio growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have worked extensively with zoning, building codes, and other regulatory frameworks impacting short-term rentals and hotels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have hotel development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In one year, you will succeed at Kasa by:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Signing a high volume of units under management, setting a new standard for growth in the company. The target for this role is 300 units in year 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing yourself as a trusted thought leader in real estate growth, both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading the development and execution of market-specific strategies that significantly enhance Kasa’s competitive advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refining Kasa’s growth processes to increase quality, efficiency, and scalability, positioning the team for long-term success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $175,000 and $225,000 annually and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034272003,"name":"Real Estate","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7761262003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776095003,"location":{"name":"Remote"},"metadata":null,"id":7761262003,"updated_at":"2026-06-03T12:07:30-04:00","requisition_id":"936","title":"Regional Director of Operations","company_name":"Kasa","first_published":"2026-06-02T09:58:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Day in the life of a Kasa Regional Director of Operations\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are the leading tech-enabled hotel and apartment-hotel management company. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally-forward experience to guests. We partner with owners of multifamily and hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize \u0026lt;strong\u0026gt;automation, AI-driven pricing, and data-driven decision-making\u0026lt;/strong\u0026gt; to optimize revenue and improve guest experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a strategic, commercially-driven leader to oversee a regional portfolio of hotels, apartment-hotels, and multifamily short-term rental properties. Success in this role requires deep experience in hotel and full-building operations. You will manage a multi-market portfolio, ensuring regional goals both inform and align with Kasa\u0026#39;s broader strategies and owner expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Regional Director of Operations, you will operate as the senior business leader for your region, accountable for performance, leadership development, and owner outcomes. You will lead one of Kasa’s defined regions, which will be composed of multiple areas, and each area will include several properties and/or markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be responsible for leading Area Directors, Area General Managers, General Managers, and their respective teams while ensuring commercial and operational success across a diverse portfolio. You will balance strategic vision, strong operational and financial execution, and a focus on elevating the guest experience at every touchpoint in the guest journey; leading high-performing teams to deliver signature guest experiences, optimize financial outcomes, and strengthen partner relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a leader who can effectively design and leverage the guest experience to drive revenue growth, ask the right questions, make the right operational calls, assess risk, manage escalations with sound judgment, and translate strategy into clear executional priorities. You will play a key role in translating strategies into actionable regional business plans that deliver measurable results. Your ability to bridge hospitality operations with business strategy will be essential to driving sustained profitability, guest experience, and reputation, as well as asset-level value creation.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is part of our operations leadership team and reports directly to the Senior Vice President of Operations or his/her designee. You will lead a team of Area Directors, Area General Managers, and General Managers within your region while serving as the central leadership point for a Regional POD, working cross-functionally with Revenue Management, Sales, Marketing, Finance, People, and Guest Experience. You will also partner closely with Real Estate, Launch, Tech \u0026amp;amp; Product, and Hospitality Operations to ensure strategies are effectively translated into property-level execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your influence will extend beyond day-to-day operations: shaping how resources are deployed, how performance is optimized, and how strategies are designed to strengthen both business outcomes and partner relationships. You will be accountable for ensuring your region\u0026#39;s teams are high-performing, well-coached, and representative of Kasa\u0026#39;s values, culture, and brand promise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location \u0026amp;amp; Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an operationally immersive role, not a typical remote position. You\u0026#39;ll spend 60% of your time traveling across markets to lead property teams, engage partners, and drive performance. When home, if you reside in a market where a Kasa property operates, you are expected to maintain a strong and consistent presence through frequent visits to your local property(ies) and regular engagement with onsite teams. If you do not reside in a market in which we operate, you will be based at home but given the scope of this role, visible and connected leadership across regional and onsite teams is essential to success, so travel may exceed 60%. You will need convenient access to a major airport to support the travel requirements of this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience Management Expert\u0026lt;/strong\u0026gt; - Demonstrates deep expertise in designing and operationalizing both Guest Experience (GX) and Employee Experience (EX) as interconnected drivers of business performance. Builds systems, standards, and feedback loops that elevate both GX and EX while strengthening team engagement, retention, and service consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercially Savvy Operator\u0026lt;/strong\u0026gt; – Balances day-to-day operational excellence with strategic financial management. Uses data-driven insights to continuously improve the guest experience, drive profitability, manage risk, and identify growth opportunities at both the property and regional levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Connector\u0026lt;/strong\u0026gt; – Ensures alignment between regional operations, property partner priorities, strategic alliances, and company-wide objectives. Serves as a bridge between executive leadership and on-the-ground teams, translating strategy into action and providing insights that inform business planning and portfolio strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Effective Communicator\u0026lt;/strong\u0026gt; – Demonstrates strong executive presence and communication skills. Engages credibly with ownership groups, institutional partners, and cross-functional executives through financial storytelling and clear performance narratives. Creates concise written narratives, owner update templates, and escalation briefs; coaches teams on owner-facing comms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Talent Leader\u0026lt;/strong\u0026gt; – Holds a high bar for talent and acts decisively on hiring, coaching, performance management, and succession planning. Creates an environment of accountability, empowerment, and professional growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence Driver\u0026lt;/strong\u0026gt; – Establishes frameworks for consistency, efficiency, and quality across all markets. Continuously refines standards and processes to achieve top-tier guest experiences and operational reliability using Lean Six Sigma methodologies (or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Steward\u0026lt;/strong\u0026gt; – Owns financial performance and accountability across the region. Guides teams to proactively manage revenue, control costs, and make trade-offs that deliver sustainable profit and partner value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transformation Driver \u0026amp;amp; Problem Solver\u0026lt;/strong\u0026gt; – Leads through ambiguity and transition, ensuring teams stay focused on results amid evolving priorities. Proactively identifies systemic issues and executes solutions with speed and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner \u0026amp;amp; Relationship Builder\u0026lt;/strong\u0026gt; – Fosters trust-based relationships with ownership teams, key partners, and strategic alliances in the markets we operate in. Communicates proactively, manages expectations effectively, and ensures outcomes align with partner goals and brand standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Catalyst \u0026lt;/strong\u0026gt;– Uses portfolio analysis and market insight to identify and execute opportunities for expansion, improvement, and innovation across the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Objective #1: Drive financial, operational, quality, and guest-experience performance across your region.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Meet or exceed the Operating Profit per Unit goals set forth for your assigned properties and region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed Kasa\u0026#39;s Hall of Fame Host values into daily operations, ensuring teams deliver exceptional guest experiences that translate into higher review scores, stronger property reputation, and long-term quality and other experience metrics gains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement scalable financial processes that enable P\u0026amp;amp;L owners to proactively manage revenue, expense, and profit goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Revenue Management, Finance, and Operations to identify root causes of underperformance and implement targeted improvement plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish frameworks for cost control and margin expansion that align with owner and partner expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize regional KPIs and quality metrics to ensure balanced performance across guest satisfaction, profitability, and partner retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and prioritize property CapEx and activation initiatives that place quality at the forefront, enhancing property performance, guest experience, and alignment with brand standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Objective #2: Strengthen leadership and accountability across the region.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, performance gaps, or emerging issues before escalation, setting the standard for what \u0026quot;good\u0026quot; looks like\u0026quot; across teams. Maintain an operating cadence that surfaces insights early and drives timely, data-informed action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and develop a bench of high-performing leaders, ensuring all leaders on your team have clear ownership of outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement structured training, coaching and development programs to elevate commercial and operational acumen across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach leaders to confidently prepare and present budgets and performance narratives to ownership, ensuring clear alignment with owner expectations, market context, and the financial story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce clear accountability mechanisms, ensuring every leader \u0026quot;knows their numbers\u0026quot; and manages to measurable business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reinforce a culture of performance, Fearless Feedback, and continuous improvement through consistent communication and structured review cadences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Objective #3: Elevate regional business planning and commercial alignment.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Real Estate / Growth teams to ensure that performance expectations included in underwriting are vetted and achievable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive comprehensive regional business plans that connect operational execution with key commercial strategies - including Revenue Management, Sales, and Marketing - to achieve portfolio and partner objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate Kasa\u0026#39;s strategic priorities into actionable, data-informed initiatives that improve revenue quality, profitability, and partner value creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure P\u0026amp;amp;L leaders understand and activate the commercial levers available to them, fostering collaboration between Operations and commercial functions to maximize portfolio performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen alignment with ownership and investment partners by clearly articulating strategic goals, progress, and financial outcomes, reinforcing Kasa\u0026#39;s position as a trusted and proactive operator.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Objective #4: Future-proof operational systems for scalability.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement decision-making frameworks that enable faster execution and clarity of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create scalable processes that adapt to new property types and asset complexities (hotel, multi-family, apart-hotel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Live our value of Fearless Feedback: Champion continuous improvement through creating feedback loops and post-mortems to refine playbooks, staffing models, and service standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the executive team to inform long-term regional growth and headcount planning based on portfolio performance and complexity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in progressively senior leadership roles within hotel and resort operations, hotel asset management, or multi-site service industries, with a proven ability to translate commercial strategy into operational execution. Previous General Manager experience in a full-service or select-service hotel environment with direct P\u0026amp;amp;L responsibility is required, demonstrating firsthand understanding of property-level operations, team leadership, and P\u0026amp;amp;L accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience operating within established brand standards, quality assurance audits, or franchise compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on leadership experience across Rooms Division functions, including Front Office and Housekeeping operations, with demonstrated success improving experience scores and labor efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working fluency in hotel revenue management concepts including ADR, RevPAR, NRevPAR, occupancy mix, channel strategy, and demand forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with engineering or facilities teams on PM programs, CAPEX prioritization, and life-cycle asset planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multi-market P\u0026amp;amp;Ls and lead geographically distributed teams of both salaried and hourly staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in balancing guest experience and operational excellence with financial performance and commercial partnership management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in people leadership: decisive in hiring, developing, and exiting talent as needed to maintain a high-performing culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing owner or institutional partner relationships, with a track record of effective communication and performance reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at financial storytelling, data-driven decision-making, and executive-level communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep operational acumen, combined with the ability to think strategically and act as a business partner to cross-functional and ownership stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating fast-paced, complex environments where innovation, problem-solving, and adaptability are critical.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Plus if...\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA or equivalent degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Held multidisciplinary leadership roles in integrated hotels or resorts (hotel, F\u0026amp;amp;B, entertainment, sales, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technology-enabled hospitality or real estate environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to institutional partnerships or portfolio-level commercial management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural executive presence and polish; able to represent Kasa effectively with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;In one year, you will succeed at Kasa by:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achieving excellence across guest experience, financial performance, partner satisfaction, and team engagement, with your portfolio consistently meeting or exceeding budgeted goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building a high-performing regional team that raises the bar for operational and commercial execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthening Kasa\u0026#39;s reputation as a preferred operator and strategic partner known for driving value creation, revenue growth, and bottom-line performance across your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing scalable operational systems that can support 10x future portfolio growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being recognized as a trusted advisor and strategic leader across Kasa\u0026#39;s executive and functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $143,000 and $180,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7749051003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5770890003,"location":{"name":"Remote"},"metadata":null,"id":7749051003,"updated_at":"2026-05-26T20:03:45-04:00","requisition_id":"932","title":"Reservations Specialist - (International)","company_name":"Kasa","first_published":"2026-05-26T20:03:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Location: This role is fully remote in the Philippines; we set a location because some job boards require it.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Purpose of the Guest Experience Specialist - Reservations Position\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Guest Experience Specialist - Reservations at \u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;Kasa\u0026lt;/a\u0026gt;, you will build a personal connection with our guests through phone, email, and chat support to address a variety of questions and scenarios of travelers considering booking a Kasa stay.\u0026amp;nbsp; Your primary focus will be creating a 5-star guest reservation experience through genuine care and efficient reservation support including the assessment of guests\u0026#39; travel needs and recommendations of suitable Kasa accommodations resulting in the booking of a Kasa stay.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in the Philippines and is a contract position.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Advocate:\u0026lt;/strong\u0026gt; Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resiliency Master:\u0026lt;/strong\u0026gt; Effectively manage repetitive, in some cases unpleasant, guest interactions with, tenacity, grit, humility, and humor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hall of Fame Communicator:\u0026lt;/strong\u0026gt; Communicate verbally and in writing with genuine care and hospitality that avoids jargon and generalizations to deliver a memorable, 5-star guest experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Smooth Operator:\u0026lt;/strong\u0026gt; Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guests’ stated and unstated needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest-Centric Mindset:\u0026lt;/strong\u0026gt; Multiple years of experience in the hospitality or service industry working backward from the guests needs to deliver positive experiences and interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Minded:\u0026lt;/strong\u0026gt; Effectively execute established processes with precision and surfaces process deficiencies that negatively impact the guest experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; Operate with the intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reliable:\u0026lt;/strong\u0026gt; Take pride in arriving to work on time and welcomes the opportunity to work nights and weekends\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reservation Optimizer:\u0026lt;/strong\u0026gt; Delivers a compelling value proposition to prospective guests to promote the booking of a Kasa stay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Inquisitive:\u0026lt;/strong\u0026gt; Asks thoughtful questions that will prompt dialogue with guests to elicit information that will lead to booking a Kasa stay\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bilingual:\u0026lt;/strong\u0026gt; Building upon your hall-of-fame communication skills, you can facilitate conversations with guests in a second language, such as Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Expected Results\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Result 1:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maintain the productivity threshold of guest interactions per hour.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Unique Conversations of X emails per hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Support X calls per hour\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Unique Conversations of X emails per hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Support X calls per hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Result 2:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Drive efficiency of the guest experience through the achievement of average response time to a guest inquiry.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a median response time of 30 Minutes for Email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a median response time of 1.5 minutes for SMS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a median response time of 20 seconds for Phone\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a median response time of 30 Minutes for Email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a median response time of 1.5 minutes for SMS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a median response time of 20 seconds for Phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Result 3:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Drive quality outcomes for guests ensuring problem resolution and guest satisfaction.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a Customer Satisfaction Score of 4.5 or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a Quality Assurance Score of 90% or higher\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a Customer Satisfaction Score of 4.5 or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a Quality Assurance Score of 90% or higher\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Result 4:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a target conversion rate of prospective guest inquiries to a confirmed Kasa booking.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a guest prospect conversion rate of 28% or higher\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Key Initiative:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Achieve a guest prospect conversion rate of 28% or higher\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on \u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong data-stringify-type=\u0026quot;bold\u0026quot;\u0026gt;Competitive Salary:\u0026lt;/strong\u0026gt; We offer total compensation at or above market rates plus additional earning opportunities based on the position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034288003,"name":"Guest Experience","child_ids":[],"parent_id":null}],"offices":[{"id":4036147003,"name":"Philippines","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7709755003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5721193003,"location":{"name":"Remote (Philippines)"},"metadata":null,"id":7709755003,"updated_at":"2026-04-24T14:23:13-04:00","requisition_id":"872","title":"Revenue Analyst (Philippines)","company_name":"Kasa","first_published":"2026-04-21T10:29:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This is a \u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;remote contract role based in the Philippines\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;. The position \u0026lt;strong\u0026gt;requires \u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;3\u0026quot;\u0026gt;overnight hours\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;, generally \u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;notion-enable-hover\u0026quot; data-token-index=\u0026quot;5\u0026quot;\u0026gt;Tuesday through Saturday\u0026lt;/span\u0026gt;,\u0026lt;/strong\u0026gt; to align with U.S. business hours.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Purpose of the Revenue Management Analyst position\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Revenue Management Analyst / Senior Analyst at Kasa, you\u0026#39;ll maximize revenue and profitability across a portfolio of hotels and multifamily properties.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with, and report into, the Lead Revenue Manager as part of Kasa’s Revenue Management Team. You\u0026#39;ll collaborate to develop and execute data-driven strategies to optimize pricing, demand forecasting, and inventory allocation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires strong analytical skills, critical thinking, and effective communication to translate performance data into actionable insights. You\u0026#39;ll work closely with property partners and cross-functional teams, including marketing, sales, and financial strategy, to drive growth and profitability across Kasa\u0026#39;s US-based portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Profitability Driver:\u0026lt;/strong\u0026gt; Drives revenue within hospitality organizations or airlines by maximizing revenue and optimizing pricing strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Expert: Analyzes market trends, competitor pricing, and demand patterns to determine the optimal yield strategy\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innately Analytical:\u0026lt;/strong\u0026gt; Demonstrates analytical skills with the ability to collect, organize, and analyze large volumes of data for data-driven decision-making. Utilizes revenue management systems, property management systems, and other technology tools to gather relevant data to make informed, analytical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prolific Communicator:\u0026lt;/strong\u0026gt; Prioritizes open communication, alignment, collaboration, and financial acumen to establish yourself as a valuable asset to internal and external stakeholders to drive the success of properties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Owner Mentality:\u0026lt;/strong\u0026gt; Evaluates revenue strategies and decisions not only from a revenue management perspective but also with a holistic understanding of the property\u0026#39;s overall business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategy Implementer:\u0026lt;/strong\u0026gt; Track record of success in formulating and implementing strategies that maximize revenue, optimize profitability, and exceed revenue goals of properties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture Cultivator:\u0026lt;/strong\u0026gt; Possesses a genuine passion for being a part of a world-class team that not only succeeds individually, but positively influences team members to engage, grow, and exceed expectations for Kasa.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand the Market and Execute Yield Strategies\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand market and demand drivers well enough to forecast competitive set’s Year-Over-Year RevPAR Change for the next 90-120 days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In conjunction with the Lerad Revenue Manager, design, implement, monitor and fully execute yield strategies aimed ay driving profitability and growing RevPAR Index .\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and Pivot\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor market performance, communicate proactively and quickly pivot strategies in a manner that allows the majority of your portfolio to achieve positive RevPAR Index Change and financial forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and distribute weekly strategy notes detailing portfolio weekly pickup, the impact of current strategies, suggestions for new strategies, and risk/upside within the financial forecast.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecasts and The Bottom Line\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct forecast processes in a manner that consistently results in financial forecasts being within +/- 3% of actuals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Length-Of-Stay, Market Segment, and Source mix in a manner that helps drive Net Revenue and Operating Profit up Year-Over-Year.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume.\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;ql-block\u0026quot; data-block-id=\u0026quot;block-3b364a7f-4cab-45d8-a69c-869dbcb9884f\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $7.50 and $9.50 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4052120003,"name":"Revenue Management","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7674962003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5737753003,"location":{"name":"Remote"},"metadata":null,"id":7674962003,"updated_at":"2026-04-21T17:13:08-04:00","requisition_id":"886","title":"Senior Director, Legal","company_name":"Kasa","first_published":"2026-03-21T22:07:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As Senior Director, Legal at Kasa, you\u0026#39;ll serve as the company\u0026#39;s commercial legal leader, protecting and enabling the business across commercial contracts, litigation, risk, employment, corporate governance, and regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the CEO and serve as a member of Kasa\u0026#39;s leadership team, advising executives on legal, regulatory, and risk considerations that impact company strategy, operations, and growth. You\u0026#39;ll partner closely with teams across commercial, operations, finance, and people to build scalable legal infrastructure that supports a fast-moving, tech-enabled hospitality platform operating across 85+ properties in the US and internationally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires deep legal judgment, a bias for practical solutions, and the ability to manage complexity across multiple legal disciplines, all while operating as a true business partner, not just a legal gatekeeper.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Unleash your career potential at Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business-First Legal Thinker:\u0026lt;/strong\u0026gt; Approaches legal work as a strategic partner to the business, identifying risk, recommending solutions, and enabling decisions rather than blocking them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Contracts Expert:\u0026lt;/strong\u0026gt; Drafts, negotiates, and manages a broad range of commercial agreements with a focus on appropriate risk allocation and efficient contracting at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Litigation Strategist:\u0026lt;/strong\u0026gt; Manages disputes and litigation with a clear-eyed view of exposure, cost, and business impact. Knows when to fight and when to resolve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk and Insurance Owner:\u0026lt;/strong\u0026gt; Designs and manages the company\u0026#39;s insurance portfolio and risk transfer strategy, partnering with operations and commercial teams to protect the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employment Counsel:\u0026lt;/strong\u0026gt; Advises HR and leadership on workforce risk across 25+ states, maintaining defensible employment practices and reducing litigation exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Corporate and Transactional Leader:\u0026lt;/strong\u0026gt; Manages entity governance, supports financing transactions, and leads internal legal workstreams on strategic asset deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;IP and Privacy Steward:\u0026lt;/strong\u0026gt; Oversees the company\u0026#39;s trademark portfolio and ensures compliance with applicable privacy and data protection laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Builder:\u0026lt;/strong\u0026gt; Leads the company\u0026#39;s regulatory team and manages outside counsel relationships with a focus on cost-effective, high-quality outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture Cultivator:\u0026lt;/strong\u0026gt; Possesses a genuine passion for being part of a world-class team that not only succeeds individually, but positively influences teammates to engage, grow, and exceed expectations for Kasa\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial Contract Negotiation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate a broad range of commercial agreements, including software, hardware, onsite vendor, group sales, corporate rate, and event space agreements, with a focus on appropriate risk allocation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop new and maintain existing contract templates and self-service workflows within Ironclad, enabling efficient contracting while maintaining consistent risk and approval standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve the company\u0026#39;s contract procurement and approval framework, enforcing controls that ensure required stakeholder approvals, adherence to signatory policies, and centralized tracking and renewal management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Litigation and Dispute Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the company\u0026#39;s litigation and pre-litigation disputes, setting strategy, evaluating exposure, and driving early resolution when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Select, supervise, and direct outside litigation counsel to ensure cost-effective outcomes consistent with the company\u0026#39;s risk tolerance and business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise executive leadership on claims exposure and decisions concerning escalation or settlement of disputes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insurance and Risk Transfer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the company\u0026#39;s insurance portfolio, including program design, broker selection, policy procurement and renewal, coverage analysis, and claims management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead underwriting strategy and renewal processes, ensuring accurate risk presentation and clear communication of the company\u0026#39;s evolving business model to underwriters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with commercial and operations teams to ensure vendor and service-provider agreements include robust indemnification provisions and insurance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as internal owner for all insurance claims, coordinating with brokers, carriers, and business stakeholders to manage claims efficiently and mitigate financial and operational impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement risk management policies, procedures, and training programs to reduce loss exposure and maintain strong underwriting profiles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advise the People Department and business leadership on workforce risk matters, with a focus on reducing employment litigation exposure and regulatory risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with outside employment counsel to draft and maintain key employment documents, including offer letters, arbitration agreements, PIIA templates, the employee handbook, and incentive compensation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the People Department to design, implement, and update company policies, procedures, and trainings to promote consistency and support defensible employment practices across 25+ states\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Corporate Governance, Financing, and Transactions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage corporate governance and entity compliance for the company and its domestic and international subsidiaries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead internal legal work streams and partner with outside counsel on equity and debt financings as well as strategic asset deals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product, Intellectual Property, and Privacy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the company\u0026#39;s intellectual property assets, including maintenance and expansion of its trademark portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise and train business units on privacy and data protection matters, including compliance with state, federal, and international privacy laws, biometric data requirements, TCPA obligations, and data subject rights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update the company\u0026#39;s internal and external policy documents, including website terms of service, Guest Accommodation Agreement, and Privacy Policy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership and Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a member of the company\u0026#39;s leadership team, advising executives on legal, regulatory, and risk considerations impacting company strategy, operations, and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategically select and oversee outside counsel to address specialized legal needs efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the company\u0026#39;s regulatory team, responsible for regulatory diligence of new hotel and short-term rental management deals and the procurement and renewal of operational licenses and permits across all managed locations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience, with at least three years as in-house counsel supporting an operating company, preferably in the hospitality industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;J.D. from a top-tier accredited law school in the United States\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bar admission and active membership in a U.S. state\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Google Suite, Slack, Ironclad or similar contract management software, and leading AI tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We have received an immense amount of interest in this role. As a result, we are doing things a little differently to ensure we create a meritocratic process for candidates. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It\u0026#39;s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what\u0026#39;s on your resume.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Want to learn more about the Kasa experience? Save 15% on \u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $200,000 and $225,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034257003,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7761491003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776211003,"location":{"name":"New York City, New York"},"metadata":null,"id":7761491003,"updated_at":"2026-06-02T12:52:49-04:00","requisition_id":"937","title":"Senior Operations Manager","company_name":"Kasa","first_published":"2026-06-02T12:52:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Operations Manager, you will work as the leader of a high-performing team that delivers high-quality outcomes for Kasa\u0026#39;s property partners and guests. You will be responsible for the day-to-day supervision of your team(s) and for exceeding the expectations of every guest who walks through your door; spending 95% of your time onsite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead a multidisciplinary team of employees. You’ll ensure that your team effectively prioritizes their workflows while Kasa standards are always met.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will communicate with partners and guests to resolve issues, develop creative strategies to improve performance, and participate in revenue, marketing, and operational performance conversations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also define and evaluate the activities of a broad set of indirect stakeholders both within your property(ies) and with external vendors and other third parties. To be successful, you will integrate the Kasa core values–Seek the Root Cause, Hall of Fame Hosts, Feed Two Birds with One Scone, and Fearless Feedback–into the decisions you make and the actions you take.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead teams which may include rooms, housekeeping, maintenance, security, and F\u0026amp;amp;B.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor guest feedback across all channels and work to eliminate recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with local businesses, vendors, and the broader community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Attributes\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hospitality Leader:\u0026lt;/strong\u0026gt; 2+ years of hotel management experience. Proficiency with property management systems and other core hospitality software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guest Experience and Culture Champion:\u0026lt;/strong\u0026gt; Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;No Task Too Small Mentality: \u0026lt;/strong\u0026gt;If something needs to be done, you’re willing to roll up your sleeves to get it done.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue\u0026lt;/strong\u0026gt;: Effectively identifies, prioritizes, and secures business partnerships to expand revenue streams further.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empathetic Leader:\u0026lt;/strong\u0026gt; Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Thinker\u0026lt;/strong\u0026gt;: The ability to think critically, anticipate future trends and develop effective long-term strategies to achieve organizational goals. Leaders at this level have the ability to ID root causes, create project plans, and drive themselves and their team members to prioritize, schedule and complete sizable project plans at the building, market and regional level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Predictive Analyzer\u0026lt;/strong\u0026gt;: Leverages historical data to anticipate future events or outcomes, identify potential risks or opportunities, and make data-driven decisions based on those predictions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Builder:\u0026lt;/strong\u0026gt; Skillfully hires and dismisses personnel, making informed decisions aligned with team and organizational needs. Balances individual growth with overall objectives, fostering a productive and collaborative work environment.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;You must be comfortable hiring and developing high performers and parting ways with those who don’t meet the bar.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Acumen:\u0026lt;/strong\u0026gt; Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture Translator:\u0026lt;/strong\u0026gt; Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prolific Communicator\u0026lt;/strong\u0026gt;: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Want to learn more about the Kasa experience? Save 15% on\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;kasa.com\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We love to travel! Kasa employees get an allowance of free stays with us in any of our\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasa/jobs/kasa.com/locations\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $85,000 and $90,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;401(k) plan:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4102405003,"name":"Portfolio Operations, East","child_ids":[],"parent_id":4044209003}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7721821003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751143003,"location":{"name":"Remote "},"metadata":null,"id":7721821003,"updated_at":"2026-05-14T10:37:43-04:00","requisition_id":"909","title":"Social Media \u0026 Visual Content Lead","company_name":"Kasa","first_published":"2026-05-01T10:37:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Social Media \u0026amp;amp; Visual Content Lead will build and run the creative engine behind our brand. This role takes full accountability for Kasa\u0026#39;s social media presence across all platforms and owns all visual content production — photography, video, graphics. This person will develop Kasa’s social strategy, create and curate compelling content, manage the editorial calendar, evaluate and manage influencer partnerships, and collaborate with Performance Marketing on paid social and retargeting initiatives. We\u0026#39;re looking for an AI-native creative who is as fluent in emerging content tools as they are in brand strategy, and who can eventually grow into broader brand ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a rare opportunity to build a social and visual program largely from scratch at a hospitality company that\u0026#39;s growing quickly.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Social Media Strategy \u0026amp;amp; Content Creation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow Kasa\u0026#39;s social presence across Instagram, TikTok, LinkedIn, and other relevant platforms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop monthly social content calendar, planning themes, campaigns, and lead daily execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a distinct, ownable social voice for Kasa that reflects our brand positioning and resonates with our target traveler\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce or direct original short-form video content (Reels, TikToks, property walkthroughs, lifestyle content)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and engage with UGC creators, local photographers, and brand partners to expand content output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage comments, DMs, and community conversations across major platforms, while also identifying opportunities for proactive engagement (e.g., monitoring competitor activity and social trends)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage an influencer/creator strategy aligned to Kasa’s brand, markets, and target guest segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Performance Marketing to align organic learnings with paid creative testing, retargeting, and audience insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other cross-functional stakeholders on brand campaigns, advertising creative, and collateral production\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Photography \u0026amp;amp; Visual Content Production\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end photography and video production for all Kasa properties: vendor sourcing, scheduling, shot list development, on-site coordination, and post-production oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and evolve Kasa\u0026#39;s visual brand standards, ensuring consistency across OTAs, the Kasa website, social channels, and marketing campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a preferred vendor network of photographers, videographers, and retouchers; negotiate contracts and rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead photo refresh cycles for existing properties on a quality-review cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI-powered creative tools (generative image/video, automated editing workflows) to improve production speed and quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and report on social performance metrics; iterate quickly based on what\u0026#39;s working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on KPIs including engagement, reach, video views, saves, follower growth, CTR, and contribution to traffic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a weekly insights summary and inform quarterly content and creative strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to propose experiments across formats, storytelling, and timing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6+ years of experience in social media, content creation, or brand creative — preferably in travel, hospitality, or lifestyle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong creator instincts with proven experience producing engaging short‑form video (TikTok, Reels, YouTube Shorts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of social trends, platform algorithms, and community behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record growing an organic social audience and community for a brand\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio that demonstrates strong visual sensibility: photography direction, graphic design, and/or video content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active practitioner of AI creative tools (Midjourney, Runway, Adobe Firefly, or similar) — you use these daily, not occasionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management instincts; you can juggle multiple photo shoots and a content calendar simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innate cross-functional collaborator, particularly across performance marketing, creative, revenue, and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High visual and editorial standards; ability to express brand voice in writing and video.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with hands‑on creation (shooting, editing, copywriting) and managing freelancers or creators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset: able to interpret metrics, identify patterns, and refine strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Interview Process\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It’s a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what’s on your resume.\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $64,000 and $75,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4055399003,"name":"Distributions \u0026 Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/kasa/jobs/7656354003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5728651003,"location":{"name":"Remote (United States or Mexico)"},"metadata":null,"id":7656354003,"updated_at":"2026-05-14T15:48:20-04:00","requisition_id":"878","title":"VP of Finance and Accounting","company_name":"Kasa","first_published":"2026-03-06T19:39:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Kasa\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;US or Mexico-based (hybrid or remote)\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Kasa is seeking a visionary, systems-oriented Vice President of Finance\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;to serve as the company’s top financial leader, reporting directly to the CEO. The mandate of the role is to build a high-precision finance engine that can support Kasa’s continued growth across a complex hospitality and real estate platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The VP of Finance will lead a global team of ~25 across the U.S., Mexico, and the Philippines and will transform the function into a faster, more automated, and more insightful function while maintaining best-in-class reporting accuracy for property owners and investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The priorities of this role are to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate financial reporting across all entities and properties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver predictable close and owner reporting cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate the depth and value of financial reporting, including balance sheet, cash flow, and KPI segmentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive efficiency and automation while maintaining accuracy and rigor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the center of Kasa’s platform, touching every property, contract structure, and strategic initiative, and provides meaningful exposure to the Board, investors, and property owners as the organization\u0026#39;s primary financial leader.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accounting \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the monthly, quarterly, and annual close across corporate entities and 85+ property-level agreements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee complex accounting including multi-contract structures, revenue recognition, intercompany allocations, and compliance with USALI, GAAP, and multi-jurisdiction tax rules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead external audits and maintain ongoing audit readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure property-level and corporate reporting delivers accurate, insightful, and timely financial information\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Revenue \u0026amp;amp; Cash Integrity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee cash reconciliations across bookings, leases, and multiple payment methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage revenue adjustments, including cancellations, chargebacks, and timing differences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong financial controls over bank accounts, cash, and owner-facing reporting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Transformation \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Audit and redesign workflows to improve efficiency, reliability, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement AI and automation in reconciliation, variance detection, and reporting, while maintaining rigorous internal controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Streamline monthly close, reporting, and FP\u0026amp;amp;A processes to increase speed and insight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FP\u0026amp;amp;A, Strategic Growth \u0026amp;amp; Capital\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead budgeting, rolling forecasts, and cash flow planning at property and corporate levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable insights to inform CEO, Board, and leadership decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on fundraising, debt refinancing, and strategic capital initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model new fee structures, contract economics, and growth initiatives to maximize profitability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team \u0026amp;amp; Stakeholder Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a distributed finance team across the US, Mexico, and the Philippines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a culture of accountability, precision, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly with Board, investors, executive leadership, and property owners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Industry \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years leading finance teams in hospitality, travel, or real estate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with USALI, management agreements, and lease accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing multi-entity, multi-contract operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of property-level P\u0026amp;amp;Ls and owner reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA preferred; Big 4 a plus but not required with equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems \u0026amp;amp; Technical Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient in NetSuite, Adaptive Insights, and BI tools such as Looker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at integrating systems and streamlining workflows across AP, payroll, and revenue reconciliation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of high-volume transactional accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced partnering with product or engineering teams to improve systems and data flows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forensic \u0026amp;amp; Builder Mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail and ability to trace financial anomalies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds repeatable, controlled, and documented processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of simplifying complex financial systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forward-looking approach to AI and automation while maintaining strong controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate complex agreements and structures into clear, actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary financial voice with leadership, Board, and investors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, credible, and calm leader of distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why This Role Is Different\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will “upgrade the engine while the plane is flying”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finance is a strategic weapon at Kasa, not a back-office function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant autonomy, visibility, and long-term upside as the company continues to scale with a clear path to broader financial leadership as the platform evolves\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What success looks like in the first year\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;table style=\u0026quot;border-collapse: collapse; margin-left: auto; margin-right: auto; width: 99.9822%; height: 387.909px;\u0026quot; border=\u0026quot;1\u0026quot;\u0026gt;\n\u0026lt;tbody\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5694px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;width: 46.9245%; height: 47.5694px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Performance Indicator (KPI)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 53.0852%; height: 47.5694px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Target\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 47.5694px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;width: 46.9245%; height: 47.5694px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monthly Financial Close Timeline\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 53.0852%; height: 47.5694px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Achieve a D+10 close (from the current 20 days).\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 81.1458px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;width: 46.9245%; height: 81.1458px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Manual Intervention Rate for Revenue Reconciliation / Post Close Adjustments\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 53.0852%; height: 81.1458px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Reduce the percentage of revenue reconciliations requiring manual intervention by \u0026amp;gt;50%\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reduce post-close adjustments by \u0026amp;gt;50%\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 67.1528px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;width: 46.9245%; height: 67.1528px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI/Automation Deployment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 53.0852%; height: 67.1528px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Deploy automations that provide material uplift in team output and efficiency (e.g., AI-Powered Revenue Reconciliation Triage Tool or AI-Generated Owner Narrative Drafting Tool) into production.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 106.319px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;width: 46.9245%; height: 106.319px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Documented control framework in place\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 53.0852%; height: 106.319px;\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Written close checklist\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reconciliation standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exception thresholds defined\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owner-reporting SLA adherence \u0026amp;gt; 98%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;tr style=\u0026quot;height: 38.1528px;\u0026quot;\u0026gt;\n\u0026lt;td style=\u0026quot;width: 46.9245%; height: 38.1528px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;td style=\u0026quot;width: 53.0852%; height: 38.1528px;\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;Finance consistently surfacing actionable insights that directly inform pricing, cost structure, capital allocation, and growth decisions across the business.\u0026lt;/p\u0026gt;\n\u0026lt;/td\u0026gt;\n\u0026lt;/tr\u0026gt;\n\u0026lt;/tbody\u0026gt;\n\u0026lt;/table\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Curious about the Kasa experience? Save 15% when you book on\u0026lt;/strong\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/?utm_source=Kasa\u0026amp;amp;utm_medium=internal\u0026amp;amp;utm_campaign=recruiting\u0026amp;amp;utm_content=JD\u0026quot;\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;kasa.com\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership coaching:\u0026lt;/strong\u0026gt; A growth mindset is a core value for Kasa. One of the ways we deliver on it is by offering complimentary external leadership coaching to Kasa team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote Work:\u0026lt;/strong\u0026gt; With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Kasa Travel Credit:\u0026lt;/strong\u0026gt; We love to travel! Kasa employees get an allowance of free stays with us in any of our \u0026lt;a href=\u0026quot;https://job-boards.greenhouse.io/kasaliving/jobs/kasa.com/locations\u0026quot;\u0026gt;locations\u0026lt;/a\u0026gt;, plus a discount on any night for friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Pay:\u0026lt;/strong\u0026gt; The starting base pay range for this role is between $186,000 and $200,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Stock Option Plan\u0026lt;/strong\u0026gt;: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible PTO\u0026lt;/strong\u0026gt;: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Plan:\u0026lt;/strong\u0026gt; As you invest in yourself and your future, Kasa invests in you too.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Coverage:\u0026lt;/strong\u0026gt; We’ve invested in comprehensive health insurance options to help when you need it most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Other Perks:\u0026lt;/strong\u0026gt; Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://public.osla.org/docs/EverifyPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;here\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People \u0026amp;amp; Talent team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;A Note on Recruiting \u0026amp;amp; Job Scams\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs \u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://kasa.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;kasa.com\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;http://us.greenhouse-mail.io/\u0026quot;\u0026gt;\u0026lt;em\u0026gt;us.greenhouse-mail.io\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://consumer.ftc.gov/articles/job-scams#avoid\u0026quot;\u0026gt;\u0026lt;em\u0026gt;article\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;from consumer.ftc.gov for more details.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4034256003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4023292003,"name":"USA","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":28}}