{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4647838005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4413122005,"location":{"name":"United States"},"metadata":null,"id":4647838005,"updated_at":"2026-01-09T12:00:14-05:00","requisition_id":"107","title":"Associate Product Owner - Bill4Time","company_name":"Paradigm","first_published":"2026-01-09T12:00:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Paradigm\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bill4Time is looking for an Associate Product Owner to define, manage and prioritize the product backlog to continuously deliver high value updates for our customers. You will ensure the product strategy, vision and features are converted to iterative value during the product life-cycle, including concept, development and evolution. You will work closely with Product Design and Engineering on execution of the product roadmap.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with internal teams and users to help determine current and future needs of our customers and translate these into requirements that can be used by development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the development backlog of features and bugs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be highly analytical and use qualitative and quantitative data to prioritize the backlog by customer impact and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work effectively across engineering, design, customer success, QA, sales and marketing teams to deliver new features and product enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable in an Agile environment and continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be customer focused and can empathize with the users of our products and what they are trying to accomplish\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work as a problem-solver and a go-getter who isn’t afraid to dive into projects and get your hands dirty\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years as a product owner / business analyst / product manager (bonus if in the legal industry or with B2B SaaS products)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success and experience in writing and executing on user stories, test cases, and launch activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile development methodologies including planning and facilitating sprint ceremonies such as sprint planning, backlog grooming, sprint reviews and retrospectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to engage, influence and inspire stakeholders to drive collaboration and alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent with user-experience design principles and data analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills we love: JIRA, Confluence, GSuite, MS Office, Salesforce, MixPanel, AppCues, Google Analytics, Figma, and Miro\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits / Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work/life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bi-annual virtual company retreats and many other fun activities to bring our team together as often as possible!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005787005,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4473586005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4324704005,"location":{"name":"United States"},"metadata":null,"id":4473586005,"updated_at":"2025-12-04T13:43:09-05:00","requisition_id":"92","title":"Customer Onboarding Specialist - MerusCase","company_name":"Paradigm","first_published":"2024-09-17T15:34:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Paradigm\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers’ lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard \u0026amp;amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for the management of a portfolio of clients to foster long-term business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to high level customer inquiries as quickly and accurately as possible via email or phone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with other departments to resolve issues and deliver a great customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with Sales to ensure a smooth client transition and onboarding process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve client satisfaction and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading initiatives and succeeding in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-growth or early-stage startup experience is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in the legal industry advantageous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be patient, empathetic, and have great communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-started and resourceful\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills to work collaboratively with different departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with technology and learning new software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle escalated customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, diligent, and can inspire others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail oriented, and able to manage multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be personable and enjoy working in a client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bi-annual company retreats and many other fun activities to bring our team together as often as possible!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005789005,"name":"Customer Success \u0026 Support","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4493110005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4335990005,"location":{"name":"United States"},"metadata":null,"id":4493110005,"updated_at":"2025-12-04T13:44:03-05:00","requisition_id":"94","title":"Customer Onboarding Specialist - PracticePanther","company_name":"Paradigm","first_published":"2024-11-01T14:49:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Paradigm\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers’ lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard \u0026amp;amp; train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for the management of a portfolio of clients to foster long-term business relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to customer support inquiries as quickly and accurately as possible via chat or phone.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with other departments to resolve issues and deliver great customer experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, own, and execute onboardings for new and existing clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve client satisfaction and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading initiatives and succeeding in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-growth or early-stage startup experience is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in the legal industry advantageous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be patient, empathetic, and have great communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-started and resourceful\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills to work collaboratively with different departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with technology and learning new software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle escalated customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, diligent, and can inspire others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail oriented, and able to manage multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be personable and enjoy working in a client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work/life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bi-annual company retreats and many other fun activities to bring our team together as often as possible!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005789005,"name":"Customer Success \u0026 Support","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4656944005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417562005,"location":{"name":"United States"},"metadata":null,"id":4656944005,"updated_at":"2026-03-04T14:42:54-05:00","requisition_id":"109","title":"Customer Support Specialist - LollyLaw","company_name":"Paradigm","first_published":"2026-02-03T14:52:07-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a reputation for excellent customer service. As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support existing customers via chat, email, and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and troubleshoot client issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard new customers with training calls and check-ins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously acquire expertise in MerusCase features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and update help center materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve client retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with various stakeholders to help them understand evolving client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of customer support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong initiative and creative problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and introspection to understand customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well with a team and independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent conflict management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the legal or consulting industry advantageous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a problem-solver and a go-getter who isn\u0026#39;t afraid to dive into projects and get your hands dirty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent with user-experience design principles and data analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005789005,"name":"Customer Success \u0026 Support","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4657134005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4417627005,"location":{"name":"United States"},"metadata":null,"id":4657134005,"updated_at":"2026-02-03T15:50:39-05:00","requisition_id":"110","title":"Customer Support Specialist - MerusCase","company_name":"Paradigm","first_published":"2026-02-03T15:50:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support existing customers via chat, email, and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and troubleshoot client issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboard new customers with training calls and check-ins\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously acquire expertise in MerusCase features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and update help center materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve client retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with various stakeholders to help them understand evolving client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of customer support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong initiative and creative problem solving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and introspection to understand customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well with a team and independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent conflict management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the legal or consulting industry advantageous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a problem-solver and a go-getter who isn\u0026#39;t afraid to dive into projects and get your hands dirty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent with user-experience design principles and data analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005789005,"name":"Customer Success \u0026 Support","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4695062005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4435676005,"location":{"name":"United States"},"metadata":null,"id":4695062005,"updated_at":"2026-05-13T14:10:36-04:00","requisition_id":"111","title":"Data Migration Specialist - PracticePanther","company_name":"Paradigm","first_published":"2026-05-13T14:10:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Data Migrations Specialist to bring expertise, energy, and value to our team. You excel in technical proficiency and customer experience, ensuring smooth and successful data migration as part of the customer journey. You enjoy building tools, are a troubleshooting pro, and have a strong sense of empathy to understand and exceed the needs and expectations of both employees and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What your team does:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Migrations team at PracticePanther specializes in transitioning customer data from legacy systems into our platform. This involves tasks such as exporting, importing, processing, and cleansing data. Our work revolves around Extract, Transform, and Load (ETL) processes, playing a critical role in delivering a seamless onboarding experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This team is dedicated to enhancing the customer journey, with opportunities to improve processes and develop better tools. Our team is made up of smart, engaged, and collaborative individuals who are passionate about creating an exceptional experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Understand data requirements of the clients and create migration plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write scripts to perform data transformations and validations on imported data: Contacts, Financial Data, Matters/Cases, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to troubleshoot and solve their issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide superb customer service throughout the data migration process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiently manage inbound migration queue and set the right expectation with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the overall migration process for successful implementation and operation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, document, and report progress of the data migration plan at project level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of programming/scripting experience, specifically with Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of data transformation, data pipeline, data analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with relational database technology such as SQLServer, MySQL, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience and proficiency with Excel. You should be able to effectively use Excel’s Functions and Formulas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Jira and Salesforce is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail, time management, and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, self-motivated, and passionate in learning and adopting new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to discuss technically detailed processes with customers who are both tech-savvy and non-technical\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005786005,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4703685005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4439566005,"location":{"name":"United States"},"metadata":null,"id":4703685005,"updated_at":"2026-06-05T16:24:43-04:00","requisition_id":"112","title":"Junior Accountant","company_name":"Paradigm","first_published":"2026-06-05T16:24:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently seeking a detail-oriented Junior Accountant to join our finance team. This role is focused on the day-to-day transactional accounting that keeps our business running — processing payables, reconciling card and bank activity, managing payment disputes, and supporting our senior accountant through the month-end close. As a key member of our finance team, you will report to the Controller and work closely with the Senior Accountant, contributing to the accuracy and timeliness of our financial records across multiple entities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Junior Accountant owns the recurring transactional workflows that flow into our close — daily bank monitoring, AP processing in Bill.com, corporate card coding in Ramp, expense report processing in Expensify, and payment dispute responses across Stripe and Fiserv. You will support our Senior Accountant on month-end close tasks within FloQast and Sage Intacct, including bank reconciliations and standard schedules. Success in this role means consistent, accurate, and on-time execution of recurring deadlines across multiple entities, with the discipline to flag exceptions early rather than letting them become close issues.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a driven individual with a passion for numbers and a desire to thrive in a collaborative high-growth environment, we invite you to apply and become an integral part of our team at Paradigm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the day-to-day management of accounting and finance with a focus on efficient processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor bank account balances daily across multiple entities; flag low-balance accounts and unusual activity before they create issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process accounts payable in Bill.com: enter invoices, route for approval, and ensure timely payment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Code corporate card transactions in Ramp; reconcile Ramp charges and process payoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and process employee expense reports in Expensify, ensuring proper coding and policy compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage payment disputes and chargebacks across Stripe and Fiserv: triage incoming disputes, coordinate with support teams to gather evidence, and submit timely responses within processor deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate high-dollar or complex disputes to the Senior Accountant or Controller with a complete evidence package\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process customer cancellations and affiliate payouts on their recurring schedules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and submit monthly sales tax filings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support month-end close in FloQast and Sage Intacct: prepare bank reconciliations, Ramp reconciliations, prepaid and fixed asset schedules, and standard accruals under Senior Accountant review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation and process records for all recurring workflows, supporting audit readiness across our entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a working understanding of our Sage Intacct chart of accounts and entity structure to accurately code transactions across our businesses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to tighten automation rules in Ramp, Bill.com, and Expensify to reduce manual effort and exception handling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred; relevant work experience may substitute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0–2 years of experience in bookkeeping, accounts payable, or accounts receivable; experience in a multi-entity environment is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have strong Excel skills, including report creation, report formatting, charting, and use of common financial functions (vlookups, sumifs, pivot tables, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of debits, credits, and basic accounting principles; comfortable reading and reconciling general ledger activity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sage Intacct experience is preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Bill.com, Ramp, and Expensify is strongly preferred; familiarity with FloQast is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling payment processor disputes or chargebacks (Stripe, Fiserv, or similar) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical, can find meaning in numbers, and be a data-driven decision-maker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator: written and oral\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a high sense of urgency, excellent time management and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at learning web-based tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful, able to achieve results creatively with finite resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in a nimble, lean, unstructured, fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impeccable integrity and ethical standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-aware, accepting, honest, open, polite, and respectful of others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create and execute on processes for a growing SaaS business using best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An undying commitment to personal growth and development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% remote working flexibility\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005790005,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4360042005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4258706005,"location":{"name":"United States"},"metadata":null,"id":4360042005,"updated_at":"2024-11-20T16:23:30-05:00","requisition_id":"82","title":"Junior Payment Sales Specialist","company_name":"Paradigm","first_published":"2024-01-18T13:27:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Paradigm is looking for an entry level Payments Sales Specialist to own and manage the cross selling of our integrated payments technology to our existing SaaS user base. Paradigm is the parent company of three unique legal SaaS platforms, each catering to a slightly different customer with different needs. Within each of these SaaS platforms is an additional revenue opportunity via our in-house integrated payments functionality. Your role will be to assist existing SaaS customers to begin using the payments functionality within the software. By doing so, you are part of the team creating and growing a new and additional payments revenue stream for Paradigm.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gain a thorough understanding of the online payments industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospect and identify key decision makers within a company through various platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow, organize and maintain a pipeline of prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and consistently exceed monthly sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sell the value of our product to prospects via email and phone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage expectations of our solution and overcome objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and nurture relationships with customers through creative methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct new sales collateral as needed (email campaigns, one pagers content, talking points and scripts, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own payments sales data and report data to other Paradigm stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop skills necessary for areas of growth and opportunity within the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of consultative, B2B sales w/ closing experience, SaaS and FinTech preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent college graduate looking to jumpstart their career!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortability with cold calling to build a sales pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication and conversational skills that radiate enthusiasm, high energy, poise, and confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for sales and a self-driven sense of motivation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player mentality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to serve as a consultant and get prospects to think differently about their business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Loves to talk to people and is invigorated by convincing others of your point of view in a professional and respectful way\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a professional interest in building a career in sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is persistent and not afraid to pick up the phone and speak to users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands the value that payments can add to SaaS products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has worked in the payments, FinTech, or financial services industry or has some personal experience working in or around the legal industry and lawyers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is self-disciplined and organized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is able to consistently achieve daily and monthly goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is willing to constantly evolve and learn from previous experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quarterly company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005792005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4340395005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4249061005,"location":{"name":"United States"},"metadata":null,"id":4340395005,"updated_at":"2025-05-28T11:28:43-04:00","requisition_id":"77","title":"Sales Account Manager - LollyLaw","company_name":"Paradigm","first_published":"2023-11-16T11:32:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LollyLaw is looking for an entry-level Sales Account Manager to own the complete sales cycle from start to finish. As the Sales Account Manager, you will fill an extremely important business development and support role within our fun and growing sales team. This is an entry-level position that is saturated with both compensation and growth opportunities based on performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present engaging product demonstrations using a comprehensive understanding of our software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement strategic outbound email campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiate with a purpose and close deals quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aggressively farm a predefined prospect list\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become our product’s go-to expert to prospective clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document, monitor, and report on all key sales interactions and sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast your deals, close ratios, and expected net revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of relevant sales experience in a high volume prospecting/lead generation environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA or BS Degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent college graduate looking to jumpstart their career!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be confident, unrelenting, and proactive during all sales interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to learn and apply strategic sales concepts quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be an active listener and quick learner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident in overcoming objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, timely, and analytical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate efficiently, professionally, and with purpose\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling into the legal industry is a huge plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be patient, empathetic, and have excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven individual\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills to work collaboratively with different departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with technology and learning new software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle escalated customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and diligent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail-oriented, and able to manage multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be personable and enjoy working in a client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bi-annual\u0026amp;nbsp;company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005792005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4318963005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4236444005,"location":{"name":"United States"},"metadata":null,"id":4318963005,"updated_at":"2025-09-18T10:40:55-04:00","requisition_id":"73","title":"Sales Account Manager - PracticePanther","company_name":"Paradigm","first_published":"2023-09-18T14:33:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are responsible for the complete sales cycle from start to finish. You will need to educate the customer on what they can expect from beginning to end. You will need to be driven and have an ongoing strategy to educate potential customers, respond to concerns and questions, and have a keen ability to break the ice, create and nurture relationships. You must meet productivity goals and have excellent computer and communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospect, generate opportunities, schedule, and run demonstrations, and close accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong knowledge of the PracticePanther program to identify customer needs when qualifying them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document each call as per company and departmental policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow up with potential customers promptly if necessary while determining and managing your pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply a positive customer service attitude in interactions with all customers and establish a positive rapport.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must keep up with all new product features and updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to work with other teams effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;0-1 years sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;0-1 years SaaS environment experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in the legal industry advantageous\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce, Intercom, Drift, and G Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in leading initiatives and succeeding in a team environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with small and medium businesses and tech\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must be patient, empathetic, and have excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven individual\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills to work collaboratively with different departments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with technology and learning new software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle escalated customer issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and diligent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organized, detail-oriented, and able to manage multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be personable and enjoy working in a client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why should you join Paradigm?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits/Perks\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Budget for home office improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, vision, and dental insurance, 401k matching\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005792005,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/joinparadigm/jobs/4529066005","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4354086005,"location":{"name":"United States"},"metadata":null,"id":4529066005,"updated_at":"2025-02-12T20:51:20-05:00","requisition_id":"98","title":"Software Engineer - MerusCase","company_name":"Paradigm","first_published":"2025-02-12T20:51:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What is the role?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;MerusCase offers a versatile, easy-to-use, cloud-based practice management solution for law firms. We are looking for a Software Engineer to join our MerusCase team. We are looking for PHP engineers who are interested in modernizing our tech stack to the latest serverless backend technologies along with React UI components.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop new software product features and enhancements using SOLID design principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clean, efficient, and maintainable code based on specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and partner with cross-functional teams such as Product Management and Customer Success to understand their needs and to come up with the best outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot systems and customer issues and help in resolving those by identifying short-term and long-term solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase the coverage of unit testing and automate the manual tasks whenever possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in code reviews and create technical documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion and demonstrate the best practices in day-to-day activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead various technical projects to elevate current products to the next level to handle the upcoming growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and develop software engineers by providing advice, coaching, and educational opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as assigned\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years\u0026#39; experience developing SaaS and/or eCommerce web applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with modern multi-paradigm languages; knowledge of PHP (preferred), Ruby, Java, Python, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience with ES6 and Typescript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of modern browser-based UI development with frameworks such as React and/or Angular\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of any cloud environment (AWS preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a relational database management system (MySQL preferred) and data modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with professional software engineering best practices for the full software development cycle, including coding standards, code reviews, source control management, build processes, testing, and operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who is the ideal candidate?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and passionate about learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth mindset, desire to learn and adopt new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great team player and able to work efficiently with minimal supervision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid vacation + sick and parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remote working flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company culture that encourages work / life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4005786005,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4002653005,"name":"Remote","location":"Remote","child_ids":[],"parent_id":null}]}],"meta":{"total":11}}