{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7738686003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5768001003,"location":{"name":"International"},"metadata":null,"id":7738686003,"updated_at":"2026-06-05T14:20:32-04:00","requisition_id":"737","title":"Alignment Engineer (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2026-05-20T15:39:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain \u0026amp;amp; Develop Company standards and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform Remote Standards and Alignment Reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain technical knowledge of assigned Clients’ environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough checking, updating and accuracy of Clients’ information and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for upholding best practices, and reporting recommendations to the vCIO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify Client technical risk and collaborate with internal teams appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the maintenance of the ITS Standards Library.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in the Standards and Alignment Committee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop both technical and business acumen relating to Client sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively maintain and improve Clients’ infrastructure remotely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review project results for thoroughness, outcomes, documentation, and quality of execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong client relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining and keeping all assigned client documentation in order.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the training, mentoring and development of staff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform general office duties as required remotely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt continuous learning and improvement processes in all aspects of the position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement, participate in, and promote Company Policies and Procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Technical Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 years plus previous experience in IT administration and/or technical support experience, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of IT and telecommunications infrastructure, hardware and software applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with web and internet technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tertiary qualifications in Computer Science/Information Technology, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Core Competencies \u0026amp;amp; Soft Skills\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication (written and verbal) and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level organizational, coordination and prioritization skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and ability to learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show initiative when undertaking tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well both within a team environment and autonomously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good task management and multi-tasking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High degree of punctuality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take, interpret and follow instructions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client service orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with staff at all levels of the Company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Committed towards undertaking duties efficiently with a strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional personal presentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of and ability to work in accordance with Company Policies and Procedures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job KPI\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Number of completed client assessments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Number of findings created\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Alignment tickets completed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation tickets completed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security remediation tickets completed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Request tickets completed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2nd Monitor\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:30 AM to 5:30 PM EST (Monday to Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$8.27/hour\u0026lt;/strong\u0026gt; and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65de5e74c886f2dd935e3ae5\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4053101003,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6663567003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5246136003,"location":{"name":"International "},"metadata":null,"id":6663567003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"560","title":"Centralized Services Engineer (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-07-28T12:25:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Centralized Services Engineer\u0026lt;/strong\u0026gt; plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Escalation and Support\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for complex issues unresolved by the internal helpdesk team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Onboarding and Offboarding\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee internal user onboarding and offboarding processes to ensure a seamless experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Architecture and Maintenance\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Backup Management\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, deploy, and maintain Veeam backup solutions for internal and client environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform regular backup verification with Veeam to ensure integrity and recoverability of data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Escalate and remediate backup failures, ensuring minimal downtime and data loss.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Optimize Veeam backup policies and strategies for efficiency, compliance, and security.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;RMM (Remote Monitoring and Management)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and troubleshoot the ConnectWise Automate platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;MDM (Mobile Device Management)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and troubleshoot Addigy and Intune platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and manage MDM scripting and automation solutions to streamline mobile device management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PSA (Professional Services Automation)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tool Integration and Management\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct proof-of-concept evaluations for new MSP tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Integrate tools within the MSP environment to enhance operational efficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Patching Management\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and maintain Windows and third-party patching processes to ensure compliance and security.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Documentation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain comprehensive documentation for infrastructure, tools, and processes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Document Veeam backup configurations, verification processes, and remediation procedures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and Experience\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relevant Microsoft certifications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Networking certifications advantageous\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a similar role within an MSP environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in Windows Server, Azure infrastructure, and cloud technologies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong scripting skills in PowerShell or similar languages.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with MDM platforms (Addigy, Intune).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MSP tools and their integrations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with database platforms (MSSQL, MySQL).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Veeam backup solutions and troubleshooting backup failures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soft Skills\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and troubleshooting abilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented with a focus on process improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Skilled in documentation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Job Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A home office set up that meets the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;ul2\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;macOS 12 or newer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;UPS (Uninterruptible Power Supply)\u0026amp;nbsp;if using a desktop (Not needed if using a laptop)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:00 AM to 5:00 PM PST\u0026amp;nbsp;(Monday to Friday)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at\u0026amp;nbsp;\u0026lt;strong\u0026gt;$8.00/hr \u0026lt;/strong\u0026gt;and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;ui-provider fy b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you\u0026#39;ve submitted the form, a member of our team will promptly get in touch with you.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Step 1\u0026lt;/strong\u0026gt;. Please find a good 15-minute quiet time for this Aptitude assessment:\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.ondemandassessment.com/o/JB-8JZ6H9ZMQ/landing?u=1153280\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;PRE-EMPLOYMENT ASSESSMENT\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6573802003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5213509003,"location":{"name":"International"},"metadata":null,"id":6573802003,"updated_at":"2026-04-17T18:35:22-04:00","requisition_id":"520","title":"Client Account Manager (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-05-12T21:14:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Relationship Management\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate meetings, appointments or other “touch points” for client engagement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Schedule regular check-ins and meetings with clients to review progress and gather feedback.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Support\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide prompt and effective support to clients, resolving any issues or concerns they may have.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate communication between clients and technical support teams when necessary.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure clients are fully trained and knowledgeable about the company’s products and services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Account Management\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor client accounts to ensure that all services are delivered on time and meet client expectations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for upselling and cross-selling additional services or products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Invoice Reviews\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and approve client invoices to ensure accuracy and compliance with contract terms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and resolve any discrepancies or issues related to billing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients regarding invoice inquiries and payment statuses.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Internal Liaison\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage timelines, budgets, and resources for client projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and resolve any issues or conflicts that arise during project execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with VCIO to develop and present solutions based on customer\u0026#39;s business requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand various ways a solution may be delivered and anticipate what will work best for client.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze client needs and create supporting documentation to outline these needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and manage quotes for technical projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Organize and present Strategic Business Reviews\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking and Reporting\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and deliver performance reports to clients and senior management through SBR Presentations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use company CRM and knowledge management tools in order to provide various levels of sales reporting.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience as an Account Manager, Client Manager, or in a similar role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of account management and customer service principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and priorities simultaneously.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM software and Microsoft Office Suite.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job KPIs\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;SBRs Completed\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Proposals Sent (Count) | (Value)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Opportunities Active (Count) | (Value)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Opportunities Won (Count) | (Value)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Net New MRR Won\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;A home office set up that meets the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:00 AM to 5:00 PM PST\u0026amp;nbsp;(Monday to Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at\u0026amp;nbsp;\u0026lt;strong\u0026gt;$6.00/hour\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;plus commission \u0026lt;/strong\u0026gt;and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4053101003,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6562471003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5209149003,"location":{"name":"Remote"},"metadata":null,"id":6562471003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"515","title":"Client Account Manager (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2025-05-01T17:28:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Client Account Manager (Remote)\u0026lt;/strong\u0026gt; is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Client Relationship Management\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain strong relationships with clients.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate meetings, appointments or other “touch points” for client engagement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Schedule regular check-ins and meetings with clients to review progress and gather feedback.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Client Support\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide prompt and effective support to clients, resolving any issues or concerns they may have.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Facilitate communication between clients and technical support teams when necessary.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure clients are fully trained and knowledgeable about the company’s products and services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Account Management\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor client accounts to ensure that all services are delivered on time and meet client expectations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for upselling and cross-selling additional services or products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Invoice Reviews\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and approve client invoices to ensure accuracy and compliance with contract terms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and resolve any discrepancies or issues related to billing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate with clients regarding invoice inquiries and payment statuses.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Internal Liaison\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage timelines, budgets, and resources for client projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and resolve any issues or conflicts that arise during project execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Strategic Planning\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with VCIO to develop and present solutions based on customer\u0026#39;s business requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand various ways a solution may be delivered and anticipate what will work best for client.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze client needs and create supporting documentation to outline these needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and manage quotes for technical projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Organize and present Strategic Business Reviews\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Performance Tracking and Reporting\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and deliver performance reports to clients and senior management through SBR Presentations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use company CRM and knowledge management tools in order to provide various levels of sales reporting.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is an onsite role, and candidates must be\u0026lt;strong\u0026gt; local to Seattle\u0026lt;/strong\u0026gt; and willing to visit clients as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technology leadership experience in Engineering, Design, Architecture, financial services, healthcare firms would be a big plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience as an Account Manager, Client Manager, or in a similar role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of account management and customer service principles.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and priorities simultaneously.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM software and Microsoft Office Suite.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and attention to detail.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;SBRs Completed\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Proposals Sent (Count) | (Value)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Opportunities Active (Count) | (Value)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Opportunities Won (Count) | (Value)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Net New MRR Won\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$60,000/annum\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;(plus commissions)\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once you\u0026#39;ve submitted the form, a member of our team will promptly get in touch with you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Please go to this link for a short technical quiz: \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;https://eval.objectivemanagement.com/X3LTX4H\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;SALES ASSESSMENT TEST\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;","departments":[{"id":4053101003,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4039195003,"name":"Remote - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7695747003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5748638003,"location":{"name":"Remote"},"metadata":null,"id":7695747003,"updated_at":"2026-04-16T20:05:06-04:00","requisition_id":"706","title":"CMMC Security Engineer (US Hybrid)","company_name":"Intelligent Technical Solutions","first_published":"2026-04-09T18:29:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deploy CMMC-compliant enclave architectures in Azure: cloud-only (GCC/GCC High), hybrid (on-prem + GCC), and on-premises environments. Select and implement the appropriate topology (hub-spoke, segmented) based on client requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provision and configure Microsoft 365 GCC and GCC High tenants including initial setup, domain verification, licensing assignment, and tenant hardening.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure Microsoft Entra ID: user provisioning, Security Groups, Administrative Units, Conditional Access policies (MFA, device compliance, location-based, session controls), Privileged Identity Management (PIM), and Identity Protection risk policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy and configure Microsoft Intune: device enrollment, compliance policies, configuration profiles, security baselines (CIS/STIG), BitLocker encryption with FIPS 140-2 compliance, Windows Update for Business rings, and application management via Company Portal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy and configure Microsoft Sentinel: Log Analytics workspace setup, data connector deployment (M365, Entra ID, Defender, Azure Activity, Firewall, NSG flow logs), KQL-based analytics rules, automation playbooks (Logic Apps), and CMMC compliance workbooks/dashboards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy and configure Microsoft Defender for Endpoint: device onboarding, antivirus policies, Attack Surface Reduction (ASR) rules, endpoint DLP, network protection, web content filtering, and vulnerability management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure Microsoft Purview: sensitivity labels (CUI, FCI, Public), auto-labeling policies, DLP policies across Exchange, SharePoint, Teams, and endpoints, and information barriers where required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement Azure networking: Virtual Networks, subnets, NSGs, Azure Firewall, Azure Bastion, VPN Gateway (site-to-site and point-to-site), Private Endpoints, route tables, and DDoS Protection.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For hybrid environments: configure Azure AD Connect (or Cloud Sync), hybrid device join, pass-through authentication or password hash sync, split DNS, and Azure Arc for on-premises server management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure encryption across the environment: BitLocker (XTS-AES 256), FIPS 140-2 compliance mode, TLS 1.2+ enforcement, VPN encryption (IKEv2/AES-256), and Purview encryption for CUI-labeled content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute remediation tasks from the CMMC Remediation Tracker as assigned by the GRC Consultant. Each task maps a specific NIST 800-171 control objective to an Azure/M365 configuration with step-by-step instructions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capture and organize technical evidence for each implemented control: configuration screenshots, policy exports (JSON), audit log samples, compliance reports, and test results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support incident response capability deployment: Sentinel playbook creation, automated notification workflows, and incident response procedure testing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform client environment migrations to GCC/GCC High (tenant-to-tenant migration using BitTitan, ShareGate, or native Microsoft tools).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across 4-7 concurrent client environments at various stages of build and remediation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;br\u0026gt;Required Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willing to work in a hybrid setup—remotely or on-site at client locations, as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years hands-on experience administering Microsoft Azure and M365 environments in a professional capacity (not lab-only).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience configuring Conditional Access policies, Entra ID PIM, and identity architecture (cloud-only and hybrid with Azure AD Connect).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience deploying and managing Microsoft Intune for endpoint compliance, configuration profiles, security baselines, and BitLocker management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience deploying Microsoft Sentinel including data connectors, KQL query writing, analytics rules, and automation playbooks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring Azure networking: VNets, NSGs, Azure Firewall or third-party NVA, VPN Gateway, and network security architecture.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying Microsoft Defender for Endpoint including device onboarding, ASR rules, and vulnerability management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with PowerShell and Microsoft Graph API for automation and bulk configuration tasks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of NIST SP 800-171 controls and how they map to specific Azure/M365 technical implementations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strongly Preferred Technical Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft 365 GCC or GCC High environments (tenant provisioning, licensing nuances, feature differences from commercial M365).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with tenant-to-tenant migrations (commercial to GCC/GCC High) using BitTitan MigrationWiz, ShareGate, or native Microsoft tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience configuring Microsoft Purview: sensitivity labels, auto-labeling, DLP policies across Exchange, SharePoint, Teams, and endpoints.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with FIPS 140-2 configuration and DISA STIG or CIS benchmark implementation via Intune or GPO.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting defense industrial base (DIB) or federal contractor IT environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Azure Arc for hybrid server management and Azure Bastion for secure remote administration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Certifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;(must hold at least two from this list):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Architecture design and decision-making.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Azure Administrator Associate (AZ-104) - Core Azure resource management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Security Operations Analyst Associate (SC-200) - Sentinel, Defender, and security operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Identity and Access Administrator Associate (SC-300) - Entra ID, Conditional Access, PIM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Information Protection and Compliance Administrator (SC-400) - Purview, DLP, sensitivity labels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Endpoint Administrator Associate (MD-102) - Intune and device management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;(significant advantage):\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CompTIA Security+ (SY0-701)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CMMC Registered Practitioner (RP) - Understanding of CMMC framework from technical perspective.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Certified: Cybersecurity Architect Expert (SC-100)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365 Certified: Administrator Expert (MS-102)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Information Systems Security Professional (CISSP)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GIAC certifications (GSEC, GCIA, GCIH) - Deep security operations knowledge.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execution-focused: ability to follow SOPs and runbooks precisely while identifying when something does not match documented steps and escalating appropriately.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tenant management: comfortable switching between 4-7 different client Azure/M365 environments daily without cross-contaminating configurations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation discipline: every configuration change is documented, every evidence artifact is captured, every deviation from the SOP is noted.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting: when Conditional Access blocks legitimate users, when Sentinel data connectors go unhealthy, or when WDAC blocks a required application, you can diagnose and resolve without waiting for escalation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security mindset: you understand why least privilege matters, why default-deny is the correct network posture, and why FIPS-validated encryption is required for CUI.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written communication: when you find something in the client environment that does not match what the GRC Consultant scoped, you can document it clearly so the team can make decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4005704003,"name":"Operations - Projects","child_ids":[],"parent_id":null}],"offices":[{"id":4039195003,"name":"Remote - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6490696003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5179528003,"location":{"name":"International"},"metadata":null,"id":6490696003,"updated_at":"2026-02-25T18:13:14-05:00","requisition_id":"459","title":"IT Technician II (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-25T16:03:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;ewa-rteLine\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic server issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming Quick Fix calls from clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ewa-rteLine\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;ewa-rteLine\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum two years in Helpdesk support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in application troubleshooting, PC deployments/imaging, and user profile management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;ewa-rteLine\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First-touch closed:\u0026lt;/strong\u0026gt; Each ticket that is completed with only one time entry contributes to this number.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilization:\u0026lt;/strong\u0026gt; The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CSAT: \u0026lt;/strong\u0026gt;Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Job Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stable internet connection with at least 5mbps download and upload.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A quality headset with noise cancellation feature for meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mobile phone that has the capacity to install the Microsoft Authentication app.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;HD webcam\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UPS (Uninterruptible Power Supply\u0026lt;em\u0026gt;)\u0026amp;nbsp;\u0026lt;/em\u0026gt;if using a desktop (Not needed if using a laptop)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hours a week -\u0026amp;nbsp;\u0026lt;strong\u0026gt;8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;P\u0026lt;strong\u0026gt;referably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$6.89 per hour\u0026amp;nbsp;\u0026lt;/strong\u0026gt;and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null},{"id":4039124003,"name":"Sacramento","location":"Sacramento, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6363275003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5117285003,"location":{"name":"Remote - US"},"metadata":null,"id":6363275003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"444","title":"IT Technician I / II (US Remote)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-11T12:54:39-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;Technician I / II\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic networking troubleshooting related to desktop connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming Quick Fix calls from clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Helpdesk support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in application troubleshooting, PC deployments/imaging, and user profile management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPI\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Each ticket that is completed with only one time entry contributes to this number\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilization: The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rates start at \u0026lt;strong\u0026gt;$23\u0026lt;/strong\u0026gt; per hour and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4039195003,"name":"Remote - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6354503003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":5113445003,"location":{"name":"Remote"},"metadata":null,"id":6354503003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"436","title":"IT Technician I (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-07T18:31:44-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;Technician I\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic networking troubleshooting related to desktop connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming Quick Fix calls from clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Helpdesk support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in application troubleshooting, PC deployments/imaging, and user profile management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First-touch closed\u0026lt;/strong\u0026gt;: Each ticket that is completed with only one-time entry contributes to this number\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilization\u0026lt;/strong\u0026gt;: The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CSAT\u0026lt;/strong\u0026gt;: Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Job Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A home office set up that meets the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;ul2\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;macOS 12 or newer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;UPS (Uninterruptible Power Supply)\u0026amp;nbsp;if using a desktop (Not needed if using a laptop)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:00 AM to 5:00 PM PST\u0026amp;nbsp;(Monday to Friday)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rates start at \u0026lt;strong\u0026gt;$4.59/hr up to $6.89/hr\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6354615003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5113489003,"location":{"name":"Remote - International"},"metadata":null,"id":6354615003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"438","title":"Network Administrator I (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-07T18:19:34-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;Network Administrator\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2012 to 2022.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of five years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of managing, and troubleshooting networks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced understanding of virtualized environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Network Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Each ticket that is completed with only one time entry contributes to this number\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilization: The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A home office set up that meets the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;ul2\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;macOS 12 or newer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;UPS (Uninterruptible Power Supply)\u0026amp;nbsp;if using a desktop (Not needed if using a laptop)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:00 AM to 5:00 PM PST\u0026amp;nbsp;(Monday to Friday)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts from\u0026amp;nbsp;\u0026lt;strong\u0026gt;$11.56/hr \u0026lt;/strong\u0026gt;and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;ui-provider fy b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you\u0026#39;ve submitted the form, a member of our team will promptly get in touch with you.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Step 1: Please go to this link for a short technical quiz: \u0026lt;a href=\u0026quot;https://www.ondemandassessment.com/o/JB-3JOPW7DXL/landing?u=1198454\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong data-redactor-tag=\u0026quot;strong\u0026quot;\u0026gt;PRE-EMPLOYMENT ASSESSMENT\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Step 2: Complete this pre-recorded video interview: \u0026lt;a class=\u0026quot;external\u0026quot; href=\u0026quot;https://app.hireflix.com/public-application/65b941969552dc5fb6e2909a\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong data-redactor-tag=\u0026quot;strong\u0026quot;\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7764141003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5777424003,"location":{"name":"International"},"metadata":null,"id":7764141003,"updated_at":"2026-06-10T18:24:34-04:00","requisition_id":"750","title":"Network Administrator (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2026-06-10T18:24:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Proactive Team Network Administrator\u0026lt;/strong\u0026gt; serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proactive Monitoring \u0026amp;amp; Alerts\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure alerts are actionable, efficient, and tied to measurable KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively address recurring issues to minimize escalations and maintain high service standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Mentorship \u0026amp;amp; Escalation Support\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Automation \u0026amp;amp; Scripting\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain automation scripts and tools to reduce manual workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead adoption of automation best practices across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Documentation\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain SOPs, knowledge base entries, and technical guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure documentation meets internal standards and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Collaboration \u0026amp;amp; Strategy\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to ensure seamless integration of proactive solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting and administering Microsoft 365 environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, root-cause analysis, and technical project leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on administration with ConnectWise PSA and RMM platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hours a week:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reactive -\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Normal Business hours from\u0026amp;nbsp;\u0026lt;strong\u0026gt;8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive -\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Schedule will be finalized after the training period, with shifts outside the regular business hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;$14.09/hr\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fraud Alert – Recruitment Scams\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITS does\u0026amp;nbsp;\u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt;\u0026amp;nbsp;request payment or financial information at any stage of the hiring process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you receive suspicious messages or requests, do not engage. Report them to \u0026lt;a href=\u0026quot;mailto:careers@itsasap.com\u0026quot;\u0026gt;careers@itsasap.com\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All verified job openings are posted here: \u0026lt;a id=\u0026quot;menur259i\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.itsasap.com/job-openings\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.itsasap.com/job-openings\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a id=\u0026quot;menur25gm\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://app.hireflix.com/public-application/65b941969552dc5fb6e2909a\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6354296003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5113359003,"location":{"name":"Remote - International"},"metadata":null,"id":6354296003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"434","title":"Outside Sales Representative (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-07T18:39:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an\u0026lt;strong\u0026gt; Outside Sales Representative\u0026lt;/strong\u0026gt;, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Phase 1 - Train as inside sales. Take the role of a Telemarketer. Scrub calls and set appointments with prospects. Shadow with existing Outside Sales Representatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Phase 2 - After training with the Inside Sales functions, you will meet with clients and close business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;gt;=3 appointments set per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;gt;=make 100 calls per day\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What a successful candidate for this role looks like:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Energized by talking to people, not drained by it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vocal: Someone who is not scared to speak their mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aggressive: A team member who doesn\u0026#39;t hesitate to go after what they want.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick on their feet: Someone who is quick to act and quick to respond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Win-driven: They have a self-derived motivation to win.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionately sincere: Someone who is not just honest but displays high conviction in making their case to a client about why their solution is the right one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attentive listener: A teammate that talks far less than they listen, bringing a high degree of humility and curiosity to their client interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;At least 2 years of B2B sales experience is required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A bachelor\u0026#39;s or associate degree is preferred but not required.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stable internet connection with at least 5mbps download and upload.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A quality headset with noise cancellation feature for meetings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A mobile phone that has the capacity to install the Microsoft Authentication app.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hours a week - \u0026lt;strong\u0026gt;8:30AM to 5:30PM, Eastern Standard Time (EST) from Monday to Friday.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at\u0026lt;strong\u0026gt; $5.00/hour (plus commissions)\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4005706003,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6354387003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5113383003,"location":{"name":"US"},"metadata":null,"id":6354387003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"435","title":"Outside Sales Representative (US)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-11T11:34:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a natural problem solver with a knack for building relationships? Intelligent Technical Solutions is seeking an \u0026lt;strong\u0026gt;Outside Sales Representative\u0026lt;/strong\u0026gt; who goes beyond traditional sales. In this role, you’ll act as a business advisor, helping executives and business owners leverage our vast resources to solve their unique challenges. If you’re driven to create growth and revenue while providing meaningful solutions, we want you on our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and visiting possible clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sell to businesses in an ever growing and always evolving technological environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend Sales Meetings and Trainings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report weekly deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update HubSpot with deals made.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The key skills and qualities of an Outside Sales Representative are: Coachable, Competitive, Diligence, Excellent Communication Skills, and Willingness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has at least 2 years of Sales experience with background in prospecting and b2b sales.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A valid driver\u0026#39;s license and vehicle that you can use for traveling to and from clients\u0026#39; office and our office.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Schedule 2 First Time Appointments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close new log revenue in accordance with quarterly quotas.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$80,000/annum\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;up to $100,000/annum\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;(plus Commission) \u0026lt;/strong\u0026gt;and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once you\u0026#39;ve submitted the form, a member of our team will promptly get in touch with you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Please go to this link for a short technical quiz: \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;a href=\u0026quot;http://ExpressScreen.com/X9CFWTF\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;SALES ASSESSMENT TEST\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;","departments":[{"id":4005706003,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4039195003,"name":"Remote - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6384297003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5127716003,"location":{"name":"International"},"metadata":null,"id":6384297003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"447","title":"Project Engineer (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-11T12:11:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Project Engineer\u0026lt;/strong\u0026gt; (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the successful implementation of key projects, meeting client requirements and timelines. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the optimization of IT system performance and reliability by proactively addressing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance team collaboration and communication, contributing to the success of every project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven project execution expertise with a track record of successful implementations. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical proficiency in infrastructure components and systems. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and a proactive approach to system optimization. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and collaboration abilities for effective stakeholder engagement. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-focused mindset with a commitment to ensuring client satisfaction. \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility, adaptability, and a customer-centric approach to project execution. \u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with remote teams is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced, and at times high-pressure consulting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Required Areas of Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;Candidates must have demonstrable experience in at least two of the following areas:\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Windows Server Environment Setup\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active Directory and Active Directory Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DNS and DHCP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypervisor Setup and Configuration with Hyper-V\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Cloud Platform Deployments\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Identify Managment such as Azure AD and EntraID\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MDM platforms including Intune and MaaS360\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Email Migration and Support\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience migration from on-premises Exchange to O365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migration tools and scripts such as those from BitTitan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Data Storage Device Setup and Deployment\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NAS solutions from QNAP and Synology and Dell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Preferred Areas of Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;Ideal candidates also have demonstrable experience in at least two of the following areas.\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Hypervisor Setup and Configuration\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;VMWare ESXi\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nutanix Acropolis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Cloud Platform Deployments\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;QuickBooks Online\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apple MDM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix ShareFile\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Equipment Setup and Deployment\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Network Switches from Cisco and Dell Enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Firewalls from SonicWall and Fortinet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A home office set up that meets the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;ul2\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;macOS 12 or newer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;UPS (Uninterruptible Power Supply)\u0026amp;nbsp;if using a desktop (Not needed if using a laptop)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:00 AM to 5:00 PM PST\u0026amp;nbsp;(Monday to Friday)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at\u0026amp;nbsp;\u0026lt;strong\u0026gt;$10.00/hr \u0026lt;/strong\u0026gt;and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4005704003,"name":"Operations - Projects","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7760637003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5775825003,"location":{"name":"International"},"metadata":null,"id":7760637003,"updated_at":"2026-06-08T20:10:40-04:00","requisition_id":"749","title":"Project Engineer (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2026-06-04T21:29:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Remote Project Engineer\u0026lt;/strong\u0026gt; is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Results\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the successful implementation of key projects, meeting client requirements and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the optimization of IT system performance and reliability by proactively addressing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance team collaboration and communication, contributing to the success of every project.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Prior Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven project execution expertise with a track record of successful implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical proficiency in infrastructure components and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and a proactive approach to system optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and collaboration abilities for effective stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-focused mindset with a commitment to ensuring client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility, adaptability, and a customer-centric approach to project execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with remote teams is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced, and at times high-pressure consulting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Areas of Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Candidates must have demonstrable experience in at least two of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows Server Environment Setup\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active Directory and Active Directory Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DNS and DHCP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypervisor Setup and Configuration with Hyper-V\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud Platform Deployments\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Identify Management such as Azure AD and EntraID\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MDM platforms including Intune and MaaS360\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Email Migration and Support\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience migration from on-premises Exchange to O365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Migration tools and scripts such as those from BitTitan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Data Storage Device Setup and Deployment\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NAS solutions from QNAP and Synology and Dell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Areas of Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideal candidates also have demonstrable experience in at least two of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hypervisor Setup and Configuration\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;VMWare ESXi\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nutanix Acropolis\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Platform Deployments\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Purview\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Power Automate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Egnyte\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloudflare\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;QuickBooks Online\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apple MDM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Citrix ShareFile\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Endpoint / Apple Ecosystem Support\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;macOS / iOS (device deployment, configuration, and support)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equipment Setup and Deployment\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Network Switches from Cisco and Dell Enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Firewalls from SonicWall and Fortinet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time for 40 hrs. a week:\u0026amp;nbsp; 8:00 AM to 5:00 PM PST (Monday to Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$8.00/hour\u0026lt;/strong\u0026gt; and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/67c8ab2ac18a223aa283921a\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4005704003,"name":"Operations - Projects","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6354856003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5113593003,"location":{"name":"Remote - International"},"metadata":null,"id":6354856003,"updated_at":"2026-05-13T22:39:33-04:00","requisition_id":"439","title":"Project Manager (International)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-07T19:41:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Project Manager\u0026lt;/strong\u0026gt; to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You\u0026#39;ll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you\u0026#39;ll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Expected Results:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of effective teamwork, contributing to the success of every project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain comprehensive project documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use appropriate verification techniques to manage changes in project scope, schedule and costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Prior Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years leading project deployments, or relative experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding of project components and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving skills and a proactive approach to optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication and collaboration abilities for effective stakeholder engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client-focused mindset with a commitment to ensuring client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility, adaptability, and a service-centric approach to project execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with remote teams is desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced, and at times high-pressure consulting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Areas of Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal candidates have demonstrable experience in the following areas:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;Project Management Methodologies:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Skills for Project Oversight:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hrs. a week:\u0026amp;nbsp; 8:00 AM to 5:00 PM PST (Monday to Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$8.00/hr\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65e115628517e9980fa46e11\u0026quot;\u0026gt;https://app.hireflix.com/public-application/65e115628517e9980fa46e11\u0026lt;/a\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4005704003,"name":"Operations - Projects","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7767793003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5779032003,"location":{"name":"International"},"metadata":null,"id":7767793003,"updated_at":"2026-06-11T18:27:50-04:00","requisition_id":"752","title":"Sales Development Representative (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2026-06-11T18:27:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The M\u0026amp;amp;A Sales Development Representative is a strategic growth role at Intelligent Technical Solutions (ITS), focused on\u0026amp;nbsp;identifying\u0026amp;nbsp;and engaging potential acquisition targets.\u0026amp;nbsp;Unlike traditional sales, this role centers on building high-level relationships with IT business owners and industry brokers to discuss the future of their organizations.\u0026amp;nbsp;Your primary goal is to act as a professional ambassador for ITS,\u0026amp;nbsp;initiating\u0026amp;nbsp;conversations that lead to successful mergers or acquisitions. The ideal candidate is\u0026amp;nbsp;a disciplined, remote-first professional who values meaningful engagement over scripted outreach and can communicate with executive-level presence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic Conversation Management\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Initiate and maintain high-volume outreach to achieve a minimum of 40 quality conversations per day with business owners and decision-makers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Broker \u0026amp;amp; Intermediary Networking\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and engage with business brokers to build a long-term deal flow of \u0026quot;off-market\u0026quot; acquisition opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-Focused Outreach\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicate the ITS value proposition as a strategic partner, focusing on how companies can join or merge with us to enhance their cybersecurity and operational scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Target Qualification\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Vet potential acquisition targets based on core criteria, including headcount, existing IT infrastructure, and their openness to strategic transition.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Smart Outreach for High Conversion\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute personalized \u0026quot;Smart Outreach\u0026quot; strategies (deep research and tailored follow-ups) specifically for 2nd First Time Appointments (FTAs) to ensure high-quality deal flow.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Resilient Objection Handling\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Navigate common industry pushback by shifting the focus from \u0026quot;selling a service\u0026quot; to \u0026quot;exploring a strategic partnership or exit strategy.\u0026quot;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Pipeline Stewardship\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the hand-off of qualified leads to the M\u0026amp;amp;A Director, ensuring the relationship remains warm until the discovery meeting actually takes place.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;CRM Accuracy\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain meticulous records in HubSpot, capturing business intelligence and conversation history to support the long-term M\u0026amp;amp;A pipeline.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Presence\u0026lt;/strong\u0026gt;: Comfortable engaging directly with business owners, CEOs, and seasoned business brokers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Outbound Experience:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;2+ years in a high-volume outbound role. Business development, recruitment, or similar where building relationships from scratch was part of the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resilience \u0026amp;amp; Discipline:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Consistent and self-directed. Able to hit targets in a remote environment, manage a pipeline with minimal supervision, and treat setbacks as part of the process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Communication:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Exceptional verbal and written English, with the ability to explain complex concepts (like M\u0026amp;amp;A or Cybersecurity) in a clear, relatable way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Adaptability\u0026lt;/strong\u0026gt;: A fast learner who can quickly become comfortable with MSP terminology and basic financial concepts (e.g., EBITDA, recurring revenue).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tool Proficiency:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Hands-on experience using HubSpot for CRM and ZoomInfo for lead intelligence, or similar tools, is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Spirit:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;A team player who aligns with ITS Core Values.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Managed Service Provider (MSP) or Cybersecurity industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in \u0026quot;Buy-Side\u0026quot; M\u0026amp;amp;A lead generation or business brokerage.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in professional services recruitment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hrs. a week: 9:00 AM to 6:00 PM EST (Monday to Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at\u0026amp;nbsp;\u0026lt;strong\u0026gt;$6.00/hr\u0026lt;/strong\u0026gt;\u0026amp;nbsp;and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start the assessment now:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://ExpressScreen.com/X9CFWTF\u0026quot;\u0026gt;http://ExpressScreen.com/X9CFWTF\u0026lt;/a\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4005706003,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7742405003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5769368003,"location":{"name":"International "},"metadata":null,"id":7742405003,"updated_at":"2026-05-29T16:09:51-04:00","requisition_id":"740","title":"Service Coordinator (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2026-05-29T16:09:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Service Coordinator’s\u0026lt;/strong\u0026gt; purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adherence to Standard Operating Procedures (SOPs) relating to ticket creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate dispatch of onsite resources as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow procurement process with incoming equipment for service tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Auditing and closure of completed tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform follow-up when a client requests an update.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the team identify trends, follow up on patterns, and address gaps in ticket handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete any other tasks as assigned by ITS management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 6 months of Customer Service Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Culturally Fit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work Schedule \u0026amp;amp; Availability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work schedules are determined based on business needs and are subject to change at any time. Scheduled hours and shifts are not guaranteed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job KPI\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;SLA response time / Time to Triage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tickets audited per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answered calls per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Live answer all calls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$4.00/hr\u0026lt;/strong\u0026gt; and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;https://app.hireflix.com/public-application/6143e37f9f48cb4bee113c4d\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7742318003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5769304003,"location":{"name":"International"},"metadata":null,"id":7742318003,"updated_at":"2026-05-27T22:30:01-04:00","requisition_id":"739","title":"System Administrator II (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2026-05-22T17:47:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;Remote System Administrator\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic and intermediate networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2016 through 2025.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of five years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Server Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job KPIs\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilization: The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Score: Assessments performed by the training and quality team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Each ticket that is completed with only one time entry contributes to this number.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A home office set up that meets the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;macOS 12 or newer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work full time 40 hrs. a week:\u0026amp;nbsp; 8:00 AM to 5:00 PM PST (Monday to Friday)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$11.00/hour\u0026lt;/strong\u0026gt; and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65e223350ea0974fbb4241e4\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null},{"id":4002896003,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7717919003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5757127003,"location":{"name":"Reno, NV"},"metadata":null,"id":7717919003,"updated_at":"2026-05-07T13:46:52-04:00","requisition_id":"723","title":"System Administrator II (Reno, NV)","company_name":"Intelligent Technical Solutions","first_published":"2026-05-01T17:11:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;Job Description\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Job Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic and intermediate networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willing to work full-time on-site, either at the company office or client locations as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2016 through\u0026amp;nbsp;2025..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of five years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Server Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Job KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Score: Assessments performed by the training and quality team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilization: Hours entered into tickets in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hours / Ticket: Average number of hours entered per service ticket.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Tickets completed with one time entry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Pay rates start at\u0026amp;nbsp;\u0026lt;strong\u0026gt;$32.18/hr up to $38.61/hr\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (15 Vacation Days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life and Accident Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accident and Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65a033a6f2d98f6253a22598\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4053174003,"name":"Onsite","location":null,"child_ids":[],"parent_id":null},{"id":4037651003,"name":"Reno","location":"Reno, Nevada, United States","child_ids":[4038408003],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7749154003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5770956003,"location":{"name":"Sacramento, CA"},"metadata":null,"id":7749154003,"updated_at":"2026-06-10T20:34:12-04:00","requisition_id":"743","title":"System Administrator I Onsite (Sacramento, CA)","company_name":"Intelligent Technical Solutions","first_published":"2026-05-28T21:36:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3 id=\u0026quot;id-10ee4425-0658-4691-bc7d-6930bda67049\u0026quot;\u0026gt;Job Description\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;System Administrator\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;id-d211b719-3f9f-4f15-abc3-5c2a44bf445a\u0026quot;\u0026gt;Job Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic and intermediate networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;id-7d24b227-4d0a-4fbe-a835-e343d8d3f2fc\u0026quot;\u0026gt;Job Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willing to work full-time on-site, either at the company office or client locations as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2016 through 2025.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Server Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 id=\u0026quot;id-485d1f26-100a-4be4-a2a5-af0b386e319a\u0026quot;\u0026gt;Job KPI\u0026#39;s\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilization: The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Score: Assessments performed by the training and quality team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Each ticket that is completed with only one time entry contributes to this number\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 id=\u0026quot;id-e0ef5287-6a60-47ca-8fca-fc5191c6686e\u0026quot;\u0026gt;Compensation\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Pay rate ranges from\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;$30.35/hour up to $38.50/hour\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;id-d6378406-bc91-4b91-b6e9-2bd1c3e06db2\u0026quot;\u0026gt;Benefits\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Fraud Alert – Recruitment Scams\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ITS does\u0026amp;nbsp;\u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt;\u0026amp;nbsp;request payment or financial information at any stage of the hiring process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;If you receive suspicious messages or requests, do not engage. Report them to \u0026lt;a href=\u0026quot;mailto:careers@itsasap.com\u0026quot;\u0026gt;careers@itsasap.com\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;All verified job openings are posted here: \u0026lt;a id=\u0026quot;menur259i\u0026quot; class=\u0026quot;fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0026quot; href=\u0026quot;https://www.itsasap.com/job-openings\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;https://www.itsasap.com/job-openings\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/h2\u0026gt;\n\u0026lt;h3 id=\u0026quot;id-9b4dda84-3105-4b40-b489-20c9308ab94d\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65a033a6f2d98f6253a22598\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4053174003,"name":"Onsite","location":null,"child_ids":[],"parent_id":null},{"id":4039124003,"name":"Sacramento","location":"Sacramento, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6354575003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5113471003,"location":{"name":"International"},"metadata":null,"id":6354575003,"updated_at":"2026-02-04T22:19:24-05:00","requisition_id":"437","title":"System Administrator I (Remote)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-19T15:14:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;System Administrator\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic and intermediate networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2012 to 2022.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three to five years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Server Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job KPIs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Each ticket that is completed with only one time entry contributes to this number\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilization: The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Job Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A home office set up that meets the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;ul class=\u0026quot;ul2\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Computer: A working computer with a minimum of 8GB RAM and one of the following:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul class=\u0026quot;ul3\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Windows 11 with an Intel i5 or i7 (8th generation or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;AMD Ryzen 5 or 7 (2000 series or newer), or\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;macOS 12 or newer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Internet: Stable internet connection with at least 5 Mbps download and upload speeds.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Audio Equipment: A quality headset with a noise-cancellation feature for meetings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Webcam: An HD webcam for video calls.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;2nd Monitor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;UPS (Uninterruptible Power Supply)\u0026amp;nbsp;if using a desktop (Not needed if using a laptop)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;A very strong cultural fit the ITS way (Our core values will be discussed during the interview)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Excellent command of the English language both spoken and written\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to work full time 40 hrs. a week: \u0026amp;nbsp;8:00 AM to 5:00 PM PST\u0026amp;nbsp;(Monday to Friday)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to pass our online behavior and cognitive assessments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;Able to provide NBI Clearance (for PH applicants).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Pay rate starts at \u0026lt;strong\u0026gt;$8.27/hr \u0026lt;/strong\u0026gt;and may vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive Health Plans / HMO (Employee \u0026amp;amp; Dependent/s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Night Shift Bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Then, someone from our team will reach out to you as soon as possible\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Step 1: Complete this pre-recorded video interview:\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65e223350ea0974fbb4241e4\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-redactor-tag=\u0026quot;strong\u0026quot;\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Step 2: Please go to this link for a short technical quiz:\u0026lt;a href=\u0026quot;https://www.ondemandassessment.com/o/JB-3IIOQ6TDS/landing?u=1153280\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;strong data-redactor-tag=\u0026quot;strong\u0026quot;\u0026gt;PRE-EMPLOYMENT ASSESSMENT\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4038238003,"name":"Remote - International","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/6363736003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5117516003,"location":{"name":"Remote - US"},"metadata":null,"id":6363736003,"updated_at":"2026-03-23T15:11:49-04:00","requisition_id":"445","title":"System Administrator I (US Remote)","company_name":"Intelligent Technical Solutions","first_published":"2025-02-11T13:01:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;Job Description\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;System Administrator.\u0026lt;/strong\u0026gt; We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Job Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic and intermediate networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for Tier 1 technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate\u0026amp;nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Job Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2012 to 2022.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Server Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Job KPIs\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First-touch closed\u0026lt;/strong\u0026gt;: Each ticket that is completed with only one time entry contributes to this number\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilization:\u0026lt;/strong\u0026gt; The percentage of time that you are on the clock and billing time to client tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CSAT: \u0026lt;/strong\u0026gt;Scores filled out by clients using the rating system in tickets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div data-ui=\u0026quot;job-requirements\u0026quot;\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Pay rates start at\u0026amp;nbsp;\u0026lt;strong\u0026gt;$25.83/hr up to $33.43/hr\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4039195003,"name":"Remote - US","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7754195003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5773209003,"location":{"name":"Dallas, Texas"},"metadata":null,"id":7754195003,"updated_at":"2026-06-01T21:41:53-04:00","requisition_id":"748","title":"System Administrator Onsite (Dallas, TX)","company_name":"Intelligent Technical Solutions","first_published":"2026-06-01T21:22:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;System Administrator\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Server issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic and intermediate networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation point for technicians\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willing to work full-time on-site, either at the company office or client locations as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Server 2016 through 2025.Experience with VMWare and Hyper V Virtualization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M365 and Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years experience in IT Support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active Server Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job KPI\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CSAT:\u0026lt;/strong\u0026gt; Scores filled out by clients using the rating system in tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Score:\u0026lt;/strong\u0026gt; Assessments performed by the training and quality team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Utilization:\u0026lt;/strong\u0026gt; Hours entered into tickets in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hours / Ticket:\u0026lt;/strong\u0026gt; Average number of hours entered per service ticket.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;First-touch closed:\u0026lt;/strong\u0026gt; Tickets completed with one time entry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rates start at \u0026lt;strong\u0026gt;$27.17/hour up to $33.76/hour\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://app.hireflix.com/public-application/65e223350ea0974fbb4241e4\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4053174003,"name":"Onsite","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/its/jobs/7749140003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5770951003,"location":{"name":"Philadelphia, PA"},"metadata":null,"id":7749140003,"updated_at":"2026-05-29T15:38:52-04:00","requisition_id":"742","title":"Technician II Onsite (Philadelphia, PA) ","company_name":"Intelligent Technical Solutions","first_published":"2026-05-29T15:38:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Join Intelligent Technical Solutions, a dynamic and growing company, as our \u0026lt;strong\u0026gt;Technician II\u0026lt;/strong\u0026gt;. We\u0026#39;re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\u0026#39;ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\u0026#39;ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to be able to resolve the following technical issues with little or no assistance:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workstation operating system issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Printer issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standard business application (Office, etc.) issues of any kind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic server issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic networking issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer incoming Quick Fix calls from clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willing to work full-time on-site, either at the company office or client locations as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Mac OS troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum two years in Helpdesk support or a similar role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in application troubleshooting, PC deployments/imaging, and user profile management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Managed Service Providers (MSPs) is highly desirable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active IT Certifications are preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Valid driver\u0026#39;s license, vehicle insurance, and access to a vehicle for client visits.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Job KPI\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CSAT: Scores filled out by clients using the rating system in tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Score: Assessments performed by the training and quality team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilization: Hours entered into tickets in the ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hours / Ticket: Average number of hours entered per service ticket. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First-touch closed: Tickets completed with one time entry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Pay rates start at\u0026lt;strong\u0026gt; $25.30/hour up to $33.50/hour\u0026lt;/strong\u0026gt; and vary by experience and location.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dental \u0026amp;amp; Vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life Insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Disability Coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid Time Off (starts at 15 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maternity/Paternity Leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid US Holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement Plan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salary Advancement/Loan\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Wellness Program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-paid training and certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Life Insurance (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supplemental Health Plans (Employee-paid)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;a class=\u0026quot;external\u0026quot; href=\u0026quot;https://app.hireflix.com/public-application/663d37ecb118977f4e9a12e9\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;\u0026lt;strong data-redactor-tag=\u0026quot;strong\u0026quot;\u0026gt;PRE-RECORDED VIDEO INTERVIEW\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4040888003,"name":"Operations - Reactive","child_ids":[],"parent_id":null}],"offices":[{"id":4053174003,"name":"Onsite","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":24}}