{"jobs":[{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8580544002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6427257002,"location":{"name":"Remote - California, Bay Area"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8580544002,"updated_at":"2026-06-05T13:07:30-04:00","requisition_id":"INV-350","title":"Director, Product Design","company_name":"Invoca","first_published":"2026-06-05T13:07:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Invoca\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. With 400+ employees, 2,000+ customers, and $100M+ in revenue, we\u0026#39;re building the category-defining platform for AI-driven conversation intelligence — and we\u0026#39;re hiring the people who will shape what enterprise software looks like in the AI era.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re in the middle of a meaningful operating model shift: design-forward PMs and tech leads are increasingly taking ownership of prototyping and design decisions for small- to mid-scale initiatives, which means our design team\u0026#39;s highest leverage is on the hardest, most open-ended platform problems.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Director of Product Design\u0026lt;/strong\u0026gt; to lead the craft, quality bar, and creative direction of the Invoca platform. This is a hands-on leadership role for someone who is happiest designing the hardest, highest-leverage parts of the product and developing a team of designers who consistently ship work they\u0026#39;re proud of. This is a player/coach role, and we mean that without qualification. You will personally own and ship design for our most complex and strategically important platform initiatives. You will also manage, coach, and grow a team of strong product designers. You\u0026#39;ll do both in the same week, sometimes the same day. We\u0026#39;re not looking for someone to manage a design org from a distance. We\u0026#39;re looking for someone who ships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll set the standard for what \u0026quot;great\u0026quot; looks like at Invoca, ensure every workstream rolls up into a cohesive, modern platform UX, and bring the AI-first design practices that let our team move at the speed of AI-assisted engineering. You won\u0026#39;t be a step in a product manager\u0026#39;s process, you\u0026#39;ll be a peer to product and engineering leadership, generating ideas and opportunities that shape where the product goes next.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll inherit a talented team. Your first mandate is to raise their ceiling and sharpen the quality bar across every surface of the product, which right now means helping designers find new leverage as engineering velocity changes, creating the psychological safety to experiment without fear, and modeling what it looks like to evolve craft rather than defend it. You\u0026#39;ll also build design fluency across the broader R\u0026amp;amp;D org so good design decisions happen everywhere, not just on your team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re energized by personally designing the hardest problems, developing designers who consistently ship work they\u0026#39;re proud of, and using this AI moment to fundamentally change how design teams operate and integrate with engineering, this is the role for you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Design\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personally own the design of our most strategic, complex, and foundational platform experiences: the work that sets the tone for everything else\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead user research and discovery on the hardest, most ambiguous platform problems: get in front of customers, synthesize what they\u0026#39;re actually trying to do, and translate insight into product opportunity. The proactive ideas you bring to product leadership come from this work, not from a deck.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the end-to-end design process on those initiatives: discovery, exploration, prototyping, validation, and ship-quality execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring proactive ideas, opportunities, and prototypes to product and engineering leadership that influence roadmap direction; not just react to Product Briefs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and evolve the design language, interaction patterns, and AI-native paradigms that define how Invoca looks, feels, and works\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate at the boundary of design and front-end development: designing in code where it\u0026#39;s faster, partnering directly with engineers on implementation, and closing the gap between design intent and shipped product\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage, coach, and grow a team of product designers: give direct feedback, develop people into stronger designers,\u0026amp;nbsp; and build a design culture where the work gets better every cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and uphold the quality bar across every surface of the platform; review work consistently, and don\u0026#39;t let inconsistent or middling design ship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own platform-level UX cohesion: ensure individual designers\u0026#39; workstreams add up to one coherent product, not a federation of features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PMs and tech leads to build design fluency across the broader product org. Not every design decision will run through your team, and you\u0026#39;ll help ensure the people making those decisions are equipped to make them well\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define how the design org operates: rituals, critique culture, design ops, tooling and the integration of AI-assisted workflows that keep the team\u0026#39;s velocity matched to the pace of AI-accelerated engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend that operating model beyond the design team: give PMs, tech leads, and engineers the patterns, components, guardrails, and feedback loops they need to make strong design decisions on the work that doesn\u0026#39;t run through your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product Management \u0026amp;amp; Engineering leadership as a peer voice in shaping strategy, prioritization, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI as an Operating Model, Not a Feature\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a line item; it\u0026#39;s how you work. You\u0026#39;ll bring an AI-first operating model to everything the design team does: how ideas are explored, how prototypes are built, how handoffs happen, and how the gap between design and front-end engineering gets closed. You\u0026#39;ll have a clear, evolving point of view on which AI design and prototyping tools your team should adopt, and you\u0026#39;ll lead by doing, not by delegating.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Player/Coach Track Record: 10+ years of product design experience\u0026lt;/strong\u0026gt;, with \u0026lt;strong\u0026gt;4+ years leading and managing other product designers\u0026lt;/strong\u0026gt; in a B2B SaaS or enterprise software environment. You can point to recent work you personally designed and designers you\u0026#39;ve grown: not one or the other.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Portfolio that Proves It: \u0026lt;/strong\u0026gt;A portfolio that demonstrates exceptional craft across visual design, interaction design, and systems thinking, with clear examples of complex platform work, not just marketing sites or consumer one-offs. Your portfolio shows both the strategic scope and the pixel-level execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-First Design Fluency:\u0026lt;/strong\u0026gt; Deep, hands-on experience designing for AI-powered products: agentic experiences, conversational interfaces, generative UI, and human-in-the-loop workflows. You have an active, evolving practice with modern AI design and prototyping tools and a clear point of view on how design teams should operate now that engineering velocity has fundamentally changed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research Instincts:\u0026lt;/strong\u0026gt; A hands-on practice of generative and evaluative research: customer interviews, contextual inquiry, usability testing, scrappy validation. You don\u0026#39;t outsource discovery; you\u0026#39;ve built the instincts that come from sitting with users yourself. You\u0026#39;ve also figured out how to use AI to accelerate synthesis and pattern-finding across qualitative data, and you have a point of view on where it helps and where it doesn\u0026#39;t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design-to-Engineering Integration:\u0026lt;/strong\u0026gt; Genuine comfort operating at the boundary of design and front-end development: whether that\u0026#39;s designing in code, working alongside engineers in the codebase, or building a model for how design handoff works in a world with UX engineers and AI-assisted implementation. You\u0026#39;ve thought about this and have opinions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategy Shaper, Not Just Executor:\u0026lt;/strong\u0026gt; Demonstrated experience shaping product strategy and direction, not just executing on it. Examples where your design thinking changed what the company decided to build. You come with ideas, not just responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Platform Depth:\u0026lt;/strong\u0026gt; Experience designing for complex enterprise platforms with multiple personas and deep configurability. You understand the difference between designing for consumer delight and designing for enterprise utility, and you can hold both.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Communicator:\u0026lt;/strong\u0026gt; Able to articulate design rationale clearly to executives, engineers, and customers. You give direct feedback with care, receive it with curiosity, and can say the hard thing in the room when it needs to be said.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus Points\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in conversation intelligence, CCaaS, MarTech, AdTech, or analytics platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evolving or building a design system that scales across a multi-product platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extra bonus points: Public point of view on the future of design in the AI era: writing, speaking, or community involvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits, \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;20 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt; – Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base -\u0026lt;/strong\u0026gt; Target Base Salary $225,000-$255,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112483002,"name":"Product ","child_ids":[4112497002,4112498002],"parent_id":null}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8497517002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6394276002,"location":{"name":"Remote - US or Canada"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8497517002,"updated_at":"2026-04-08T20:11:47-04:00","requisition_id":"INV-325","title":"Director, Technology Partnerships","company_name":"Invoca","first_published":"2026-04-07T18:10:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About Invoca:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Director, Technology Partnerships\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are seeking a results-oriented Technology Partnership Sales Lead to drive and manage our relationships with key marketing and technology partners. This role is crucial for expanding our market reach and driving revenue through strategic partnerships. The ideal candidate will have a proven track record in sales, account management, and a deep understanding of the MarTech ecosystem. This is an individual contributor role with quota carrying responsibilities.\u0026amp;nbsp; \u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;The role is remote, but can require up to 50% travel to meet with clients and partners.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify, prospect, and secure new strategic technology partnerships.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Generate leads for Invoca sales team as new opportunities with assigned technology partners, such as Google, Adobe, Salesforce and Meta\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and execute a comprehensive partnership sales strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as the primary point of contact for assigned technology partners, fostering long-term relationships.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate internally with Marketing, Product, and Sales teams to drive GTM efforts and expand revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Educate technology partners on our product/service offerings and train them on how to best position and sell our solutions to their clients.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Negotiate partnership agreements and contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Track and report on partnership performance, pipeline, and revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Business, Marketing, or a related field.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;7-10 years of experience in sales or business development with a focus of calling on enterprise marketing technology companies\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Existing network of contacts at Google, Meta and other enterprise technology companies\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated ability to meet and exceed sales targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent communication, presentation, and negotiation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep understanding of the digital marketing, measurement and social landscape.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience using a CRM system (e.g., Salesforce)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;GTM experience with data and technology products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with various partnership models (e.g., reseller, referral).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Compensation for this role includes a competitive base salary plus commission, commensurate with experience. We offer a comprehensive benefits package, including health insurance, generous paid time off, and a retirement savings plan.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Salary, Benefits, \u0026amp;amp; Perks:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Position Base Range \u0026lt;/strong\u0026gt;- The base salary for this position is $160,000 with a variable component of $110,000.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;DEI Statement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112494002,"name":"Partner \u0026 Agency","child_ids":[],"parent_id":4112484002}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8416165002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6361599002,"location":{"name":"Remote - East Coast "},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8416165002,"updated_at":"2026-06-04T11:31:03-04:00","requisition_id":"901","title":"Implementation Manager","company_name":"Invoca","first_published":"2026-02-13T15:09:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Invoca:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Implementation is an essential differentiator for Invoca and a critical time in the customer journey. As an Implementation Manager, you will lead the successful deployment of Invoca\u0026#39;s industry-leading Call Tracking and Analytics solution across a portfolio of customers. Reporting to the Senior Manager, Implementation, you will manage projects spanning four customer segments, ensuring a seamless onboarding experience that drives product adoption and long-term success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This individual contributor role requires strong project management, product expertise, and communication skills to effectively guide customers through technical implementations while balancing multiple engagements. This role supports teams in the US and the UK. You will play a key role in delivering exceptional business value by optimizing onboarding processes, developing best practices, and collaborating cross-functionally to support customers in achieving their goals with Invoca. As a strategic thinker and problem solver, you will contribute to the continuous improvement of the implementation function and help scale processes to meet the evolving needs of a growing SaaS organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project \u0026amp;amp; Portfolio Management: Oversee a portfolio of customer implementation projects, ensuring timely completion and successful execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Engagement: Collaborate with customers to understand business objectives and tailor implementation strategies to their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Expertise \u0026amp;amp; Training: Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Implementation Support: Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Optimization: Identify and implement best practices to enhance efficiency, scalability, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Collaboration: Partner with Sales, Sales Engineering, Product and Customer Success to ensure smooth handoffs and consistent customer communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Issue Resolution \u0026amp;amp; Risk Mitigation: Quickly identify potential issues, escalate as necessary, and proactively resolve challenges to ensure a positive onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Advocacy: Gather insights from onboarding experiences to advocate for feature enhancements and inform product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracking \u0026amp;amp; Reporting: Maintain accurate project records, track milestones, risk and ensure adherence to implementation Service Level Objectives using project management and CRM tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Market Alignment: Maintain an early-morning Eastern Time (ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic AI Exposure: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a customer-facing, project management, or implementation role for a SaaS or technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regional Availability: Residency in the Eastern Time Zone with a consistent ability to start the workday during early morning hours to support international accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple customer projects with strong prioritization and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional experience or deep familiarity with implementing Agentic AI frameworks, autonomous agents, or LLM-driven automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep product expertise and the ability to translate complex technical concepts for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and communication skills, capable of discussing both technical details and business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to follow structured processes while adapting to customer needs and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a data-driven approach to decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think critically, solve complex problems, and work well under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM and project management tools (e.g., Salesforce, Jira).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Bonus Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with marketing technologies such as Google AdWords, Google Analytics, Salesforce, and Adobe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical background with working knowledge of HTML, JavaScript, CSS, and other web-related languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecom, automotive, marketing, mobile, or digital media industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the affiliate marketing space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Agile project management methodologies.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;United States:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Canada: Toronto (AI/ML technical roles only)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that we are unable to provide initial visa sponsorship for this position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Salary, Benefits, \u0026amp;amp; Perks:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;20 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range - $77,000-$95,0000\u0026lt;/strong\u0026gt; / plus annual bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;DEI Statement\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112487002,"name":"Customer Success Management","child_ids":[],"parent_id":4112479002}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=7564897002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":null,"location":{"name":"Remote "},"metadata":[{"id":4047915002,"name":"Employment Type","value":null,"value_type":"single_select"}],"id":7564897002,"updated_at":"2025-10-23T16:39:15-04:00","requisition_id":null,"title":"Join Our Talent Community","company_name":"Invoca","first_published":"2024-07-23T17:56:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Join the Invoca Talent Community\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Welcome to Invoca\u0026#39;s Talent Community! We are thrilled to invite passionate and talented individuals to explore exciting career opportunities with us. Whether you\u0026#39;re a candidate looking for a new challenge or someone referring top talent, you\u0026#39;re in the right place.\u0026amp;nbsp;By joining our Talent Community, you\u0026#39;ll be the first to know about new job openings, company updates, and exciting events.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Invoca?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;At Invoca, we are the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, we are building a world-class SaaS company. Our mission is to transform the way businesses connect with their customers, and we want you to be a part of this journey.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Departments\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Engineering\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;Our engineering team is the backbone of our innovative products. They build, test, and maintain the solutions that drive our success.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Software Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Assurance Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Engineers and Scientists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reliability Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech Leads and Architects\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Product\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;The product team ensures that our offerings meet market needs and exceed customer expectations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;UX/UI Designers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Analysts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Product Managers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Sales\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;Our sales team is dedicated to expanding our customer base and ensuring our solutions reach those who need them most.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account Executives \u0026amp;amp; Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Development Representatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic and Partnership Leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue and Sales Enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Marketing\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;The marketing team crafts our story and spreads the word about Invoca\u0026#39;s cutting-edge solutions.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account Based Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Content Marketing Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SEO/SEM Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Marketing Operations Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demand Generation Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GTM Leaders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer Succes\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;Customer Success ensures our clients are achieving their goals with our products, and services as partners and trusted advisors, helping, educating, supporting and very vested in our customers’ success.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer Success Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Support Representatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Success Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Account Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Onboarding Specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics Services Managers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Disclaimer\u0026lt;/strong\u0026gt;: The roles listed above are not currently open positions but are provided to give insight into the types of teams and roles that exist at Invoca.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Diversity, Equity, and Inclusion (DEI) Statement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/p\u0026gt;","departments":[],"offices":[]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8484028002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":6388703002,"location":{"name":"Austin"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8484028002,"updated_at":"2026-05-28T13:31:25-04:00","requisition_id":"903","title":"Sales Development Representative (Hybrid in Austin, TX)","company_name":"Invoca","first_published":"2026-03-27T18:50:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Invoca\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Development team drives Invoca’s growth within Mid-Market and Enterprise segments by generating high-quality leads and expanding our customer base. Collaborating closely with Regional Sales Directors and Account Executives, the team strategically brings Invoca’s cutting-edge solutions to market, helping more businesses unlock actionable insights through conversation data.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Sales Development Representative\u0026lt;/strong\u0026gt;, you’ll play a pivotal role in identifying and nurturing high-value prospects, building the foundation of our sales pipeline. Partnering with sales leadership, you’ll create new sales opportunities, drive pipeline growth, and influence our strategic outreach. Reporting to the Senior Manager and Director of Sales Development, you’ll be essential to Invoca’s continued success and impact. This is a hybrid role and candidates must be located in Austin, TX.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a pipeline of qualified leads, working proactively to exceed sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage deeply with prospects to understand their challenges and communicate Invoca’s unique value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct high-volume outreach, including cold calls and strategic follow-ups, to engage potential clients effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft and deliver compelling product narratives that resonate with diverse stakeholders, from individual contributors to C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the sales team to forecast accurately and manage a detailed Salesforce pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on business trends, articulating Invoca’s differentiators within the marketplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide actionable feedback to marketing and product teams to enhance our offerings and messaging\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in enterprise SaaS sales, ideally within marketing technology (martech) or advertising technology (adtech) sectors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success selling to B2C companies, including expertise in cold-calling, prospecting, and developing a strategic outreach pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of achieving or exceeding quotas, demonstrating a results-driven mindset and resilience in a metrics-oriented environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of digital marketing strategies, lead generation, and customer acquisition processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to engage effectively with stakeholders at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with CRM tools such as Salesforce, and prospecting tools like ZoomInfo and LinkedIn Sales Navigator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent adaptability and problem-solving skills, with a passion for sales and a creative, strategic approach to engage potential clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for analyzing market trends, understanding Invoca\u0026#39;s value within martech/adtech, and contributing ideas that drive impactful growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work onsite 3x a week in Austin, TX\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;The Interview Process:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our interview process is designed to be thorough yet efficient, giving you ample opportunity to showcase your skills and learn more about Invoca. You’ll begin with an initial conversation with our recruiting team, followed by a take-home assessment to demonstrate your prospecting and outreach abilities. From there, you’ll meet with sales leaders, cross-functional team members, and peers to discuss your approach, alignment with our goals, and how you’ll contribute to our continued success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re excited to get to know you and help you understand why Invoca is a great place to grow your career!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off - \u0026lt;/strong\u0026gt;Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare - \u0026lt;/strong\u0026gt;Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock options\u0026lt;/strong\u0026gt; - All employees are invited to ownership in Invoca through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Assistance Program - \u0026lt;/strong\u0026gt;Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave - \u0026lt;/strong\u0026gt;Invoca offers up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sabbatical - \u0026lt;/strong\u0026gt;We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy -\u0026lt;/strong\u0026gt; Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range - \u0026lt;/strong\u0026gt;$50,000 - $60,000 annually, with commission potential.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Actual salary will depend on years of experience, as we have three tiers of Sales Development Representatives (SDRs) within our organization.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112493002,"name":"SDR","child_ids":[],"parent_id":4112484002}],"offices":[{"id":4128269002,"name":"Austin","location":"Austin, Texas, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8552787002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6416171002,"location":{"name":"Remote - US (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8552787002,"updated_at":"2026-06-12T13:27:00-04:00","requisition_id":"INV-333","title":"Senior Director, Revenue Operations","company_name":"Invoca","first_published":"2026-05-15T16:58:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Invoca\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our Revenue Operations, Strategy and Enablement organization is designed as a unified, end-to-end revenue engine — aligning Strategy, Operations, Systems, and Enablement across the full customer lifecycle. We have eliminated traditional Sales, Marketing, and Customer Success Ops silos and replaced them with clear ownership across planning, execution, and infrastructure, within our GTM operating model.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Operations pillar owns how our revenue engine operates day-to-day. We are the team that translates business needs into operational solutions — defining the processes, workflows, and lifecycle structures that power scalable, efficient GTM execution across Marketing, Sales, and Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking a highly operational, process-driven, and strategic Senior Director of Revenue Operations to own end-to-end operational process and procedure design across our full revenue lifecycle. This is not a systems or analytics role — it is a role for someone who excels at translating business needs into operational solutions: defining how the revenue engine runs, how teams collaborate, how workflows are governed, and how the customer journey is operationalized from first touch through retention.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will partner closely with our Revenue Systems, Data \u0026amp;amp; AI team to translate operational requirements into scalable system design and implementation, ensuring that what we define operationally is built and embedded into the tech stack. You will manage a cross-functional team covering Marketing Ops, Sales Ops, Customer Success Ops and Customer Education, while personally ensuring CS Ops process design is embedded as a core part of your end-to-end lifecycle ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the VP Revenue Operations, Strategy and Enablement, and partners closely across Sales, Marketing, Customer Success, and Finance leadership.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own End-to-End Operational Process \u0026amp;amp; Procedure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and govern GTM operational processes across the full revenue lifecycle — from the first Marketing touch through Customer Success retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define lifecycle stage definitions, entry/exit criteria, and cross-functional handoff standards, ensuring they are consistently applied and improved over time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Govern lead routing, account assignment, territory execution, and workflow design across all GTM functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own pipeline governance and inspection frameworks in partnership with the Revenue Strategy, Planning \u0026amp;amp; Analytics pillar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and systematically eliminate operational friction across the revenue lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Translate Business Needs into Operational Solutions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary translator between business strategy and operational execution — defining not just what the goals are, but precisely how teams execute against them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with Sales, Marketing, and CS leadership to understand business needs and design the operational model to support them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Revenue Systems, Data \u0026amp;amp; AI to translate operational requirements into scalable system design and implementation, ensuring what is defined operationally is accurately built into the tech stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build operational frameworks and documentation that scale with business growth and increasing organizational complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that AI and automation investments are grounded in sound operational process design, partnering with Revenue Systems, Data \u0026amp;amp; AI on use case prioritization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead and Develop Your Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop Revenue Operations Managers covering Marketing Ops and Sales Ops, providing direction, coaching, and clear prioritization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Personally own CS Ops process design — including post-sale process optimization, customer health scoring logic, and customer lifecycle communications — as part of your end-to-end lifecycle remit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee Customer Education alignment to lifecycle stages, partnering with instructional design and content managers to connect Academy learning pathways to operational lifecycle moments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain content and tooling standard alignment between Customer Education and Revenue Training \u0026amp;amp; Enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Functional Alignment \u0026amp;amp; Adoption\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the operational liaison across Sales, Marketing, CS, and Finance leadership, representing the operational model and advocating for process integrity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Revenue Strategy, Planning \u0026amp;amp; Analytics on territory execution, pipeline governance, and performance frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align operational workflow rollouts with Revenue Training \u0026amp;amp; Enablement to ensure field readiness and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of new processes and workflows across the GTM field, measuring effectiveness and iterating continuously\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Continuously Improve the Revenue Engine\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bring a data-informed perspective to process improvement, leveraging analytics insights from the Revenue Strategy, Planning \u0026amp;amp; Analytics pillar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate operational processes for efficiency, scalability, and adoption across the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of best practices in revenue operations and bring a clear point of view on how emerging tools and AI capabilities can be operationally embedded\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience in Revenue Operations, GTM operations, or closely related roles in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and governing end-to-end GTM processes across Marketing, Sales, and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the full revenue lifecycle and how operational process design drives GTM execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating business strategy into operational frameworks and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong partnership experience working with systems/technical teams to translate operational requirements into scalable implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing operational teams across multiple GTM functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive cross-functional alignment across Sales, Marketing, CS, and Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset — able to use data and insights to inform process design and improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills across all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-moving, high-growth environment where structure is built, not inherited\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern GTM tech stacks (Salesforce, Marketo, Gainsight, Gong, Salesloft) and how system design intersects with operational process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on AI fluency — able to independently build, test, and deploy AI-powered workflows and automations, not just evaluate or direct others to do so; brings both a strategic point of view on where AI applies and the technical capability to prove it out themselves\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;United States:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Canada: Toronto (AI/ML technical roles only)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that we are unable to provide initial visa sponsorship for this position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Salary, Benefits, \u0026amp;amp; Perks\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;20 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026lt;/strong\u0026gt; Salary Range $171,000-$209,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;DEI Statement\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4112489002,"name":"Revenue Operations","child_ids":[],"parent_id":4112484002}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8532353002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_required","internal_job_id":6405953002,"location":{"name":"Remote: Based in California"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8532353002,"updated_at":"2026-05-28T13:33:07-04:00","requisition_id":"INV-336","title":"Senior Financial Analyst","company_name":"Invoca","first_published":"2026-04-30T16:10:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Invoca:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The FP\u0026amp;amp;A team is a dynamic group dedicated to helping the business scale during rapid expansion. We serve as a critical partner to the organization, providing the financial modeling and in-depth analysis necessary to support sound business judgment and strategic decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the VP of Finance, this highly visible individual contributor role focuses on financial modeling and forecasting. You will analyze financial and operational results, monitor performance, and own key components of the planning and forecasting processes while identifying ways to help the finance team scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather, consolidate, and analyze operating and financial data, including monthly trends and drivers, with minimal templates and guidance provided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the commission process: onboard new hires, process terminations, QA Spiff calculations, distribute statements, track approvals, prepare payroll accruals, and submit data for payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the monthly, quarterly, and annual financial reporting package for senior management and the Board of Directors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform variance analysis between budget, forecast, and actuals to ensure continued refinement of financial processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with functional area leaders on hiring and expense planning, forecasting, and ad-hoc analytics requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify policies, processes, and tools in need of improvement and research/recommend solutions to increase efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage technical strength in querying and presentation tools such as Tableau, Excel, and PowerPoint to present findings to management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: A minimum of 2 years of related experience in Accounting and FP\u0026amp;amp;A teams within a corporate SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education: A Bachelor’s degree in Accounting or Finance is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Skills: Advanced Excel skills, proficiency in tools such as Planful, Tableau, and PowerPoint, and familiarity with leveraging AI/ML technologies for enhanced forecasting and data analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Competencies: Strong critical thinking, problem-solving skills, and the ability to work autonomously in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Outstanding written and verbal communication skills with the ability to present complex data concisely to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;United States:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that we are unable to provide initial visa sponsorship for this position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salary, Benefits, \u0026amp;amp; Perks:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range - $70,000-$85,000\u0026lt;/strong\u0026gt; per year plus bonus or variable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;DEI Statement\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4112506002,"name":"Finance","child_ids":[],"parent_id":4112481002}],"offices":[{"id":4098917002,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8563012002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6420240002,"location":{"name":"Remote - US \u0026 Canada (see post for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8563012002,"updated_at":"2026-05-28T13:36:42-04:00","requisition_id":"INV-330","title":"Senior ML Engineer","company_name":"Invoca","first_published":"2026-05-22T16:36:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior ML Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Invoca\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Data Platform team owns the full ML lifecycle at Invoca, from model training and fine-tuning through inference optimization and production APIs. We move quickly, swarm on hard problems, and care deeply about code quality, reliability, and each other\u0026#39;s growth. Learn more on our\u0026lt;a href=\u0026quot;https://www.invoca.com/blog/\u0026quot;\u0026gt; blog\u0026lt;/a\u0026gt; or check out our\u0026lt;a href=\u0026quot;https://github.com/invoca\u0026quot;\u0026gt; open source projects\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Senior ML Engineer to own the productionization layer of Invoca\u0026#39;s ML stack — model serving, inference optimization, fine-tuning, and the APIs and pipelines that tie it all together. You\u0026#39;ll be a primary driver of the infrastructure powering our Context Engine and agentic AI workflows, working closely with Data Scientists, Data Engineers, and Applied AI Engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Focus \u0026amp;amp; Primary Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead End-to-End MLOps and Productionization:\u0026lt;/strong\u0026gt; Architect, implement, and maintain CI/CD pipelines for ML artifacts — including model evaluation, versioning, and automated deployment. Serve as the primary SME for operational excellence across the Invoca ML stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and Optimize SLM/LLM Deployment:\u0026lt;/strong\u0026gt; Own the full inference infrastructure: model serving on Triton Inference Server, Baseten, and Kubernetes-based GPU infrastructure. Profile and tune for low latency and high throughput, and build robust, scalable APIs for internal and external model access.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Broader Contributions\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fine-Tune Language Models:\u0026lt;/strong\u0026gt; Apply parameter-efficient fine-tuning methods (LoRA, QLoRA, PEFT) to adapt transformer-based SLMs and LLMs for high-impact NLP applications in conversation intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evolve ML Infrastructure:\u0026lt;/strong\u0026gt; Contribute to model training infrastructure, data pipelines, and data lake foundations to keep the systems powering our models reliable and scalable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Across Teams:\u0026lt;/strong\u0026gt; Partner closely with Data Scientists, Data Engineers, and Applied AI Engineers to build the foundational ML systems behind Invoca\u0026#39;s agentic AI products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Customer Value:\u0026lt;/strong\u0026gt; Work with product and engineering to understand customer needs and ship ML solutions that make a measurable difference.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of ML Engineering experience with a strong production focus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Python and deep learning proficiency (PyTorch, HuggingFace Transformers, spaCy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record deploying and maintaining transformer-based NLP models in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience fine-tuning SLMs/LLMs (LoRA, QLoRA, PEFT) and optimizing models via quantization, batching, and throughput tuning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with inference infrastructure: Triton, Baseten, vLLM, TGI, SageMaker, Vertex AI, or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building production-grade APIs that expose ML models to downstream consumers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps tooling, model monitoring, and eval platforms (Braintrust, MLflow, or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B.S. in Computer Science, Engineering, Statistics, or equivalent; advanced degree a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with RLHF or preference training is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;United States: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Canada: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Toronto (AI/ML technical roles only)\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that we are unable to provide initial visa sponsorship for this position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Salary Range $152,000 - $228,000 USD plus bonus + equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112480002,"name":"Engineering","child_ids":[4112509002,4112508002,4112511002,4112510002],"parent_id":null}],"offices":[{"id":4098917002,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8467841002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6382461002,"location":{"name":"Remote - US (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8467841002,"updated_at":"2026-05-28T13:38:59-04:00","requisition_id":"INV-228","title":"Senior Platform Technical Product Manager","company_name":"Invoca","first_published":"2026-03-18T17:57:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Invoca\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity: Architecting Invoca\u0026#39;s Platform Foundation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Invoca accelerates the modernization of its platform—moving from a monolith to a service-oriented architecture leveraging IaaS, PaaS, and SaaS solutions—we are adopting a Platform as a Service strategy. This is a high-impact role where you will be instrumental in building the scalable, reliable, and widely-adopted technical foundations for our entire engineering organization. Your success will directly translate into improved engineering velocity, reduced technical debt, and clear alignment between platform investments and core business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a key member of the Architecture team, partnering directly with the Site Reliability Engineering (SRE) and Developer Enablement teams.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Enablement:\u0026lt;/strong\u0026gt; Builds, maintains, and supports the tooling, gems, libraries, CI/CD, and foundational services (like Identity) that all Invoca services rely on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SRE:\u0026lt;/strong\u0026gt; Provides the core infrastructure, observability, and stability to enable engineering teams to build new services and scale our platform effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your Role and Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Platform Technical Product Manager (TPM) to partner with technical leadership to define the strategy, roadmap, and execution for our internal platform capabilities. This role requires a systems mindset, sitting at the intersection of engineering, architecture, and product to build scalable, reliable, and reusable platform services that power our product ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner closely with Engineering, Infrastructure, Security, Data, and Product teams to ensure our platform enables fast innovation, high system reliability, and long-term scalability. This is a highly technical role that requires deep systems thinking, strong execution skills, and the ability to translate business needs into robust technical solutions.\u0026amp;nbsp; You will report to the Sr. Director of Architecture in this role.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Strategy \u0026amp;amp; Vision:\u0026lt;/strong\u0026gt; Partner to define and drive the vision, strategy, and roadmap for core platform services (e.g., APIs, infrastructure, identity, observability, internal tooling), ensuring platform investments directly align with company-level product and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Debt \u0026amp;amp; Velocity:\u0026lt;/strong\u0026gt; Proactively identify and champion opportunities to reduce technical debt, improve platform scalability, and accelerate overall development velocity across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership:\u0026lt;/strong\u0026gt; Partner with engineering leaders to define architectural direction and platform standards. Collaborate with Product Managers and other stakeholders to understand platform dependencies and drive alignment across multiple engineering teams. Work closely with security, compliance, and platform teams to ensure platform reliability and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap \u0026amp;amp; Execution:\u0026lt;/strong\u0026gt; Translate platform strategy into clear, prioritized roadmaps and technical requirements (product briefs, epics, user stories). Define and track success metrics, including SLAs, performance benchmarks, and internal adoption rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Decision-Making:\u0026lt;/strong\u0026gt; Evaluate complex build vs. borrow vs. buy decisions and vendor integrations. Participate in architectural reviews and design discussions, leveraging a deep understanding of APIs, distributed systems, cloud infrastructure (AWS/GCP), and data architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Adoption \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt; Ensure platform services are well-documented, discoverable, and user-friendly. Actively gather internal customer feedback to continuously improve the overall developer experience and track and improve platform adoption across engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Qualifications (What You\u0026#39;ll Need)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a proven track record of impact and experience, recognizing that this is not always tied to a strict number of years.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Impact:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience in a platform, infrastructure, or other engineering-heavy role, which includes 2+ years of dedicated Product Management experience. (Equivalent experience leading complex technical initiatives is highly valued).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-team technical initiatives in an Agile/Scrum environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prioritization and decision-making skills with an analytical, data-driven approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Fluency:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of distributed systems, APIs, cloud infrastructure (AWS/GCP), and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD, DevOps practices, and system reliability principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to read technical documentation and engage credibly in architecture-level design discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Soft Skills \u0026amp;amp; Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence without direct authority across multiple technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, able to articulate technical trade-offs to both engineers and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience (Great to Have)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building platforms in high-scale or enterprise SaaS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in software engineering or technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability, identity, security, or internal developer platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML infrastructure or data-intensive systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise-grade security and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;United States: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Canada: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Toronto (AI/ML technical roles only)\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026lt;/strong\u0026gt; Salary Range $117,000-$175,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Diversity, Equity \u0026amp;amp; Inclusion\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4112497002,"name":"Product Management","child_ids":[],"parent_id":4112483002}],"offices":[{"id":4098917002,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8578771002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":6426508002,"location":{"name":"Remote - California, Remote - Colorado, Denver "},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8578771002,"updated_at":"2026-06-04T17:00:35-04:00","requisition_id":"INV-345","title":"Social Media Content Creator","company_name":"Invoca","first_published":"2026-06-04T16:59:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Invoca:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created. Invoca\u0026#39;s AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI — connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The corporate marketing team at Invoca owns how the company shows up to the market and connects that presence to revenue. We set brand strategy and positioning, partner with design on visual identity, and produce content that drives traffic and conversions across the buyer journey. We run PR, analyst relations, and executive visibility, securing press, shaping analyst evaluations, and positioning our leaders as industry problem-solvers. We run internal comms and the corporate digital presence, from website and SEO/GEO to social. Our brand and storytelling build awareness and pipeline, deepen category leadership and customer loyalty, and keep Invoca ahead in a fast-moving agentic AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be the architect of our brand\u0026#39;s social presence, crafting dynamic content and cultivating community engagement across key social platforms. As a key member of Invoca\u0026#39;s corporate marketing team, you\u0026#39;ll help develop overarching social strategies and integrate brand objectives into captivating social-first initiatives. You\u0026#39;ll constantly be on the pulse of emerging trends and have the hunger to pioneer innovative pilots while collaborating cross-functionally to execute integrated campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful candidate is a creatively inspired storyteller and social media expert. Your deep experience leads you to plan your program and drive ideas from conception to execution with autonomy. You\u0026#39;ll ensure our brand\u0026#39;s look, feel, and voice show up authentically, impactfully, and consistently across social media.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;With a keen eye on analytics, you\u0026#39;ll optimize content performance and foster meaningful connections, driving impactful social campaigns aligned with product launches and industry trends. Your creativity will shine as you collaborate with designers and copywriters, ensuring content remains compelling and on-brand. With a global perspective, you\u0026#39;ll adapt content across regions while maintaining consistency, working cross-functionally to ensure seamless collaboration.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a hands-on creator of social media content, including posts, polls, native carousels, short-form video, multi-image posts, PDFs, infographics, and other high-performing social content. You bring a strong command of what formats drive engagement on each platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage and grow our customer and partner community on social platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify emerging trends and opportunities, driving social-first pilots and experimenting with new content types and the latest social media innovations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and execute against an overarching social media strategy, including always-on content, community engagement, influencer programs, and associated creative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and publish monthly content calendars in addition to bi-monthly planning, featuring input from different teams to ensure content is strategic and data-driven.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive social campaigns, programs, and marketing initiatives, including a robust macro/micro-influencer program (including industry-specific, key media, analysts, investors, peers, and partners) to align with product launches and relevant trends/news.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive internal comms social sharing to bring fresh content to the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute and report on integrated brand campaigns, working cross-functionally with various departments and GTM teams to translate brand campaign objectives into social-first content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the inbound demand generation and paid social team to create and deliver innovative, best-in-class organic social campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze social media performance, share meaningful insights, and actively suggest new ways to improve engagement across all platforms and emerging outlets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep understanding of social media metrics, data analysis, and key learnings as they relate to industry benchmarks and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of hands-on experience creating compelling social content across LinkedIn, YouTube, Facebook, and Instagram, with knowledge of both organic and paid social media on key platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of key social networks, platform nuances, and algorithm performance - including what formats, lengths, and content types drive results on each.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in content creation and video editing tools, including AI-powered tools, with a strong eye for design across both static and video formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success in social media community engagement, including growth strategies, campaigns, influencer marketing, and content strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use data and analytics to develop, measure, and optimize content programs that convert - and to clearly communicate those insights to cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and executing a variety of ongoing and campaign-specific social programs from start to finish with near-full autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of initiative, a collaborative spirit, and the ability to thrive in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: Experience with podcasts, newsletters, or social series programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits, \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;20 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt; – Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base -\u0026lt;/strong\u0026gt; Target Base Salary $120,000-$147,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112499002,"name":"Marketing","child_ids":[],"parent_id":4112482002}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8552848002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6416188002,"location":{"name":"Remote - US (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8552848002,"updated_at":"2026-06-01T11:28:24-04:00","requisition_id":"908","title":"Sr. GTM AI Architect ","company_name":"Invoca","first_published":"2026-05-15T17:40:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About Invoca:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our Revenue Systems, Data \u0026amp;amp; AI team is responsible for building and powering the infrastructure of our revenue engine. We own the GTM tech stack, data architecture, and automation layer that enables scalable, efficient execution across Sales, Marketing, and Customer Success. As we continue to evolve in an AI-driven landscape, we are focused on embedding intelligence directly into our workflows to drive better decisions, improve productivity, and accelerate revenue outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking a highly technical, innovative, and forward-thinking \u0026lt;strong\u0026gt;Sr. GTM AI Architect\u0026lt;/strong\u0026gt; to lead the design and deployment of AI-driven capabilities across our GTM tech stack. This is a senior individual contributor role responsible for embedding AI directly into revenue workflows to enable smarter decision-making, automate manual processes, and improve execution across Sales, Marketing, and Customer Success.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You\u0026#39;ll act as both a builder and operator, translating a deep understanding of GTM workflows into practical AI systems. While we already leverage AI across our systems, this role was created to go deeper — providing dedicated focus to scale those efforts and drive adoption of the highest-impact, field-facing use cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to the Senior Director, Revenue Systems, Data \u0026amp;amp; AI within the Revenue Operations, Strategy \u0026amp;amp; Enablement team, with close partnership across the GTM organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM AI Strategy \u0026amp;amp; Use Case Development\u0026lt;/strong\u0026gt; — Identify and prioritize high-impact AI use cases across Marketing, Sales, and Customer Success in partnership with Revenue Operations, aligning initiatives with business priorities to improve field productivity, conversion, and customer outcomes\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Workflow Design \u0026amp;amp; Deployment\u0026lt;/strong\u0026gt; — Design and implement AI-driven workflows and agentic solutions across the GTM tech stack, embedding AI into core processes like pipeline inspection, lead prioritization, deal coaching, and customer engagement — practical, scalable, and built for field adoption\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; Intelligence Layer\u0026lt;/strong\u0026gt; — Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack, leveraging LLMs and modern AI tools to evolve manual processes into intelligent, automated workflows\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems \u0026amp;amp; Architecture Partnership\u0026lt;/strong\u0026gt; — Integrate AI into platform design in close collaboration with Systems \u0026amp;amp; Architecture, ensuring alignment with data models, governance standards, and long-term architecture\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Signal Utilization\u0026lt;/strong\u0026gt; — Leverage GTM data to power AI-driven insights and workflows, ensuring high-quality inputs and outputs for confident decision-making\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Innovation \u0026amp;amp; Experimentation\u0026lt;/strong\u0026gt; — Stay ahead of AI and GTM technology trends by rapidly evaluating, testing, and scaling new tools and approaches.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with AI/ML, LLMs, and automation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with Salesforce and modern GTM tech stacks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills (e.g., Python, APIs, integrations, data workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and deploy AI-driven solutions in business environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of GTM processes and revenue operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business problems into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with business and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly autonomous, self-directed, and comfortable operating as a senior individual contributor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and passion for applying AI to real-world business problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;United States:\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Canada: Toronto (AI/ML technical roles only)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that we are unable to provide initial visa sponsorship for this position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits, \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;20 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt; – Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base -\u0026lt;/strong\u0026gt; Target Base Salary $153,000-$187,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112489002,"name":"Revenue Operations","child_ids":[],"parent_id":4112484002}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8523849002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_optional","internal_job_id":6404451002,"location":{"name":"US Remote - (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8523849002,"updated_at":"2026-05-28T13:42:30-04:00","requisition_id":"INV-331","title":"Sr. Sales Engineer","company_name":"Invoca","first_published":"2026-04-27T18:09:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h3\u0026gt;About Invoca:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About the Team:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Engineering team is the technical heartbeat of the go-to-market organization. We partner with Sales, Product, and Engineering to solve complex customer challenges. We are a collaborative, \u0026quot;egoless\u0026quot; team that thrives on continuous learning and pushing the boundaries of what AI can do for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;What You\u0026#39;ll Do:\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Architect the Demo Ecosystem\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End System Design:\u0026lt;/strong\u0026gt; Design and maintain the \u0026quot;Gold Standard\u0026quot; demo environment, including the system architecture, database schemas, and API layers that power Invoca’s technical storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Prototyping:\u0026lt;/strong\u0026gt; Build functional user interfaces and dashboards that make complex AI processes \u0026quot;visible\u0026quot; and intuitive for non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalable \u0026quot;Scaffolding\u0026quot;:\u0026lt;/strong\u0026gt; Create modular demo assets and \u0026quot;click-to-deploy\u0026quot; sandboxes that the broader SE team can easily customize for specific industry verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Automation:\u0026lt;/strong\u0026gt; Use toolsets such as \u0026lt;strong\u0026gt;Gumloop, Zapier, or Workato\u0026lt;/strong\u0026gt; to automate data flows between marketing touchpoints and sales outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Lead Technical Strategy\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Pre-Sales:\u0026lt;/strong\u0026gt; Partner with Account Executives on high-value accounts to lead integration, technical discovery, and navigate complex technical blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Stakes Technical Reviews:\u0026lt;/strong\u0026gt; Act as the lead architect during deep-dive technical reviews with customer CTOs and Security Officers, defending the scalability, database integrity, and security of your proposed solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Thought Leadership:\u0026lt;/strong\u0026gt; Collaborate with Product and Engineering to ensure Invoca remains \u0026quot;AI-ready,\u0026quot; acting as a feedback loop between the field and our core product developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Safety:\u0026lt;/strong\u0026gt; Implement \u0026quot;Human-in-the-Loop\u0026quot; checkpoints to ensure AI-generated demo content is reliable, safe, and free of hallucinations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;u\u0026gt;What You Bring:\u0026lt;/u\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Acumen:\u0026lt;/strong\u0026gt; The ability to translate a dry technical architecture into a \u0026quot;Value Story.\u0026quot; You understand that the best code is useless if it doesn\u0026#39;t solve a business pain point.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;Multiplier\u0026quot; Mindset:\u0026lt;/strong\u0026gt; You enjoy building tools that make \u0026lt;em\u0026gt;other\u0026lt;/em\u0026gt; people successful. You are obsessed with documentation and reusable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years in Sales Engineering, Solution Architecture, or Forward Deployed Engineering in a SaaS environment.\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Engineering DNA:\u0026lt;/strong\u0026gt; You can design a multi-tier system from the database schema up to the UI. Proficiency in \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;JavaScript/Node.js\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Fluency:\u0026lt;/strong\u0026gt; Deep understanding of RESTful APIs, Webhooks, and authentication protocols (OAuth2). You know how to connect disparate systems into a unified, automated workflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generative AI Expertise:\u0026lt;/strong\u0026gt; Practical experience with LLM orchestration (RAG, Prompt Engineering) and frameworks like LangChain or LlamaIndex. You have built systems where AI \u0026lt;em\u0026gt;does\u0026lt;/em\u0026gt; tasks via function calling/tool use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ve read this far. If you’re a smart, motivated, high-integrity rock star who meets the above criteria, come join our team!\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;United States: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026lt;/strong\u0026gt; Salary Range $130,000-$160,000/year plus commission\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4112495002,"name":"Sales Engineers","child_ids":[],"parent_id":4112484002}],"offices":[{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8520834002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6403462002,"location":{"name":"Remote - US (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8520834002,"updated_at":"2026-05-28T13:43:58-04:00","requisition_id":"INV-328","title":"Sr. Software Engineer I","company_name":"Invoca","first_published":"2026-04-23T12:08:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Senior Software Engineer I (Octothorpe)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Invoca:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Octothorpe is a platform multiplier team: we build, maintain, and support tooling for connecting pieces of the platform (gems/libraries, CI/CD, shared infrastructure patterns) to improve the lives of service owners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca’s Release Engineering “North Star” is that any change that supports a service (code/config/infra/secrets/process settings) flows through a standard build \u0026amp;amp; deploy process with CI, config validation, security checks, health checks, and rollback quickly and reliably.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Octothorpe owns and evolves the tooling and processes that power developer autonomy, automation, standardization, tight feedback loops, and staging/production parity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer I on Octothorpe, you’ll be an individual contributor reporting to the Sr. Software Engineering Manager. You’ll focus on turning our internal engineering platform vision into reality by strengthening our CI/CD, driving key Ruby/Rails platform upgrades, and making authentication/authorization safer and more standardized across services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll operate as an expert within the team’s domains:\u0026amp;nbsp; solving large-scope problems, leading small efforts from design through rollout, and helping your teammates remove bottlenecks. The work is highly cross-functional and platform-oriented.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Own and evolve CI/CD “paved road” tooling\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain reliable, scalable CI/CD workflows (guardrails, automation, reusable patterns/templates).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance Backstage as the unified developer portal, improving CI/CD visibility, deployment tracking, and self-service workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve developer feedback loops: reduce flaky pipelines, speed up builds/tests, and increase observability of the release toolchain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationally support release tooling (triage, incident follow-ups, preventative improvements).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Drive Ruby/Rails platform upgrades (monolith + ecosystem)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead or heavily contribute to Ruby and Rails upgrade efforts, including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinating cross-repo changes (application, Docker/CI images, shared gems, test strategy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating safe rollout plans (canaries, staged deploys, rollback paths) and enabling other teams through docs/runbooks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Platform enablement\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and improve self-service tooling and Golden Path workflows through Backstage, CI/CD templates, and standardized patterns so service teams can safely own their own infra, config, and auth changes without gatekeepers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help standardize and operationalize Auth0 and other authentication/authorization patterns across environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with service teams to drive Golden Path adoption, unblock migrations, and turn platform investments into org-wide leverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Embrace AI to accelerate delivery and improve developer experience\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted development responsibly to increase throughput and quality (e.g., faster iteration, better testing strategies, improved docs/runbooks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the org adopt AI tools safely and effectively by sharing best practices and patterns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CI/CD, Release Engineering, (Buildkite/Backstage)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ArgoCD, Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruby, Ruby on Rails, Bundler, dependency management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Runtime/framework upgrades (Ruby upgrades, Rails upgrades)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Auth0 (or similar IdP), OAuth/OIDC concepts, M2M authentication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Terraform / infrastructure-as-code (nice-to-have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability, on-call/operational support, incident analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-assisted development (Cursor, Claude Code) and best-practice sharing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience in a PAAS environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;United States: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Canada: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Toronto (AI/ML technical roles only)\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026lt;/strong\u0026gt; Salary Range $127,000-$191,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4112510002,"name":"Software Development","child_ids":[],"parent_id":4112480002}],"offices":[{"id":4098917002,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8479944002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6387177002,"location":{"name":"Remote - US \u0026 Canada (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8479944002,"updated_at":"2026-05-28T13:44:28-04:00","requisition_id":"INV-308","title":"Staff AI Platform Engineer","company_name":"Invoca","first_published":"2026-03-25T15:07:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About Invoca\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Engineering Team\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are hiring a Staff AI Platform Engineer to help build the core platform that powers AI development at Invoca. This role is not focused on building isolated AI features or one-off model applications; this is a platform engineering role. You will design and build the reusable systems, abstractions, interfaces, and operating standards that enable product teams to develop, ship, and operate AI capabilities quickly and safely.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work at the intersection of developer experience, backend systems, AI infrastructure, and platform architecture. Your job is to turn common AI development problems into durable platform capabilities: SDKs, APIs, gateways, orchestration primitives, evaluation frameworks, context-management tooling, and governance mechanisms that can be used broadly across teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person for this role thinks in terms of platform as a product. You care not only about technical correctness, but also adoption, ergonomics, standardization, and long-term leverage. You know how to create opinionated golden paths that help teams move faster without sacrificing reliability, observability, or governance.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you’ll have the opportunity to do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the AI platform foundations:\u0026lt;/strong\u0026gt; Design and maintain the core APIs, SDKs, libraries, and services that standardize how teams at Invoca build AI and agentic capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create reusable agentic platform primitives:\u0026lt;/strong\u0026gt; Build the platform components that product teams can assemble into real applications, such as orchestration building blocks, tool interfaces, workflow contracts, context-handling systems, and retrieval primitives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own platform-level evaluation infrastructure:\u0026lt;/strong\u0026gt; Build the shared evaluation framework that enables teams to test AI systems consistently and at scale. This includes CI/CD integration, dataset and experiment workflows, scoring pipelines, and support for offline and online evaluation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Standardize orchestration and interoperability:\u0026lt;/strong\u0026gt; Help define the contracts, schemas, and interfaces that allow tools, runtimes, and services to work together cleanly. This includes platform patterns for MCP-style interoperability, tool discovery, and agent-to-agent or agent-to-system interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build for production scale and reliability:\u0026lt;/strong\u0026gt; Design and improve the serving, routing, and control layers that sit between applications and model providers. You will help ensure low latency, high availability, cost efficiency, and strong production behavior.Drive observability and governance: Build and enforce the platform capabilities that make AI systems measurable, debuggable, and governable in production, including tracing, auditing, policy enforcement, and operational standards.Improve developer experience and platform adoption: Treat engineers and product teams as customers. Create tools, templates, documentation, and reference implementations that make the platform easy to adopt and hard to misuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape technical direction:\u0026lt;/strong\u0026gt; As a staff engineer, you will influence architecture, standards, and long-term technical strategy for AI Platform. You will identify repeated patterns across teams and convert them into reusable platform solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;As a Staff AI Platform Engineer, you will help define the technical foundation for AI development at Invoca. You will not be building isolated AI features; you will be creating the shared platform capabilities, standards, and operating model that enable many teams to build AI products quickly, safely, and consistently. You will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect the AI platform foundations:\u0026lt;/strong\u0026gt; Design and evolve the core libraries, SDKs, APIs, and shared services that standardize how teams build agentic and GenAI-powered products at Invoca.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build reusable agentic and retrieval primitives:\u0026lt;/strong\u0026gt; Create modular platform components for orchestration, retrieval, tool execution, workflow composition, adoption of latest protocols and standards, and A2A/MCP-compatible interoperability that product teams can use to build production-grade AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the evaluation platform:\u0026lt;/strong\u0026gt; Build the shared evaluation infrastructure that enables teams to measure and improve AI quality through datasets, scoring pipelines, experiment workflows, and CI/CD-integrated offline and online evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Standardize context engineering:\u0026lt;/strong\u0026gt; Develop the systems and tooling for prompt management, context versioning, templating, testing, and governance so teams can iterate safely and consistently on AI applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineer for scale, reliability, and governance:\u0026lt;/strong\u0026gt; Build/Establish the serving, routing, and control layers between applications and model providers, ensuring strong production performance, cost efficiency, policy enforcement, and operational resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive technical strategy and platform adoption:\u0026lt;/strong\u0026gt; Partner with product and engineering leaders to turn recurring architectural needs into shared standards, reference implementations, and developer-friendly golden paths that accelerate delivery across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to You\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, AI Engineers are empowered by mentorship from leading experts across our data science, engineering, and architecture teams. Our dedicated AI platform team leverages a powerful combination of proprietary, and best-in-class vendor tools to create an scalable AI platform. Our goal is to seamlessly deliver transformative AI-powered experiences through our robust AI platform, and your expertise will contribute significantly in accelerating this mission.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;What You Bring to the Table:\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a creative and driven AI Platform Engineer who is excited to tackle complex problems and build impactful solutions. You likely have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Staff-level Platform Engineering Depth:\u0026lt;/strong\u0026gt; 7+ years of professional experience in Platform engineering in AI/ML disciplines, with a strong focus on building shared infrastructure, platform products, developer tooling, or foundational backend systems used by a large number of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI platform or agentic systems experience:\u0026lt;/strong\u0026gt; You have worked on the infrastructure and framework layers behind AI systems such as agent orchestration, model-serving abstractions, evaluation systems, retrieval infrastructure, prompt/context tooling, MCP/A2A stack, platform APIs for AI development, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer-facing product mindset:\u0026lt;/strong\u0026gt; You care deeply about developer experience. You know how to design systems, interfaces, and abstractions that engineers actually want to use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong distributed systems and backend engineering skills:\u0026lt;/strong\u0026gt; You are highly effective in Python and/or TypeScript and are comfortable designing resilient services, APIs, asynchronous systems, and distributed workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API and contract design ability:\u0026lt;/strong\u0026gt; You have designed robust, typed, well-structured interfaces such as REST, gRPC, SDKs, or platform contracts that support long-term extensibility and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Systems Thinking Ability:\u0026lt;/strong\u0026gt; You haven\u0026#39;t just used frameworks like LangChain, LangGraph or LlamaIndex; you understand how they work under the hood and know when to abstract them away. You have built frameworks using them to solve various AI concerns for developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with model infrastructure and operational concerns:\u0026lt;/strong\u0026gt; You understand latency, throughput, reliability, token/cost management, model-provider integration, and the realities of running AI systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with observability and evaluation:\u0026lt;/strong\u0026gt; You have built or contributed to tracing, quality measurement, automated evaluation, or other systems that help teams understand and improve AI system performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform standardization instincts:\u0026lt;/strong\u0026gt; You know how to take repeated engineering problems and turn them into reusable golden paths, shared components, and organizational standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Familiarity with Kubernetes, Docker, and Terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Web Technologies:\u0026lt;/strong\u0026gt; Intermediate to Expert level proficiency with TypeScript/JavaScript, React, and other web technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Educational Foundation:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). An advanced degree (Master\u0026#39;s or Ph.D.) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;It would be a strong bonus if you have:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with agent frameworks and orchestration runtimes such as LangGraph, LangChain, LiveKit or similar systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with model gateways, inference infrastructure, or provider-routing layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with retrieval systems, vector databases, and context-management infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MCP-style interfaces, tool interoperability patterns, or workflow schemas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant platform design, governance, or enterprise-grade controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating reference implementations, templates, or internal developer platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is a strong fit if you have built:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;developer-facing AI platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;reusable orchestration or workflow systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;evaluation and experimentation infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;platform APIs and SDKs for internal and/or external product/engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;model-serving, routing, or AI control-plane infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;shared AI tooling with strong operational rigor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;United States: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Canada: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Toronto (AI/ML technical roles only)\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that we are unable to provide initial visa sponsorship for this position.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Salary Range $180,000 - $273,000 plus bonus + equity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif;\u0026quot;\u0026gt;#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-Remote#LI-Remote\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4112480002,"name":"Engineering","child_ids":[4112509002,4112508002,4112511002,4112510002],"parent_id":null}],"offices":[{"id":4098917002,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://www.invoca.com/company/job-listings/?gh_jid=8440860002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"education":"education_optional","internal_job_id":6371764002,"location":{"name":"Remote - US \u0026 Canada (see posting for locations)"},"metadata":[{"id":4047915002,"name":"Employment Type","value":"Full-time","value_type":"single_select"}],"id":8440860002,"updated_at":"2026-05-28T13:45:11-04:00","requisition_id":"INV-320","title":"Staff Product Manager- AI Platform","company_name":"Invoca","first_published":"2026-02-26T18:20:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer—from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just \u0026lt;em\u0026gt;what\u0026lt;/em\u0026gt; Invoca’s AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AI Platform team builds the shared systems that empower product teams across Invoca to ship AI-powered experiences with confidence. We operate at the intersection of infrastructure, applied AI, and product design, focusing on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Agent execution and orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Context management and grounding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluation, observability, and quality control\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Governance, safety, and multi-tenant isolation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer and product experiences that scale across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Our success is measured by the leverage we create: how many teams can build on the platform, how safely they can innovate, and how quickly high-quality AI experiences reach customers.Your Role and Impact\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Manager, AI Platform, you will own the product vision and roadmap for Invoca’s agentic AI platform—the foundational layer that runs, governs, and evolves AI agents across channels and products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires deep technical judgment and a strong systems mindset. You will focus on the architectural and experience boundaries of the platform, not just a single AI feature or agent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate as a senior individual contributor reporting to the VP of Product, with broad influence across engineering, data, security, and product teams. Success requires strong systems thinking, platform judgment, and the ability to balance cutting-edge innovation with enterprise-grade trust.What You\u0026#39;ll Be Doing (Key Responsibilities)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Strategy:\u0026lt;/strong\u0026gt; Own the end-to-end product strategy and roadmap for Invoca’s AI Platform, aligning technical foundations with company-level AI principles around reliability, safety, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define Execution:\u0026lt;/strong\u0026gt; Establish how AI agents execute in production, including orchestration patterns, tool invocation semantics, context handling, and behavior across asynchronous and real-time environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Contracts:\u0026lt;/strong\u0026gt; Establish clear, durable platform contracts—APIs, configuration schemas, versioned artifacts—that make agent behavior portable, governable, and scalable across products and channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner for Scale:\u0026lt;/strong\u0026gt; Collaborate deeply with AI engineering and data teams to translate agentic patterns into reliable systems, making principled tradeoffs across reasoning quality, latency, cost, and operational complexity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable Adoption:\u0026lt;/strong\u0026gt; Drive standardization through paved roads, golden paths, SDKs, and shared components that reduce bespoke implementations and accelerate internal adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enforce Quality:\u0026lt;/strong\u0026gt; Define and enforce platform-level quality, safety, and governance mechanisms, including evaluation workflows, promotion gates, observability, Role-Based Access Control (RBAC), and auditability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape Experience:\u0026lt;/strong\u0026gt; Shape the developer and product experience for building, testing, debugging, and operating AI agents, ensuring the platform is intuitive, debuggable, and trusted by internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guide Evolution:\u0026lt;/strong\u0026gt; Guide the evolution from an internal platform to a product-grade system, informing customer-facing configuration and studio experiences without compromising guardrails, privacy, or reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Make Build/Buy Decisions:\u0026lt;/strong\u0026gt; Evaluate build vs. buy decisions for foundational AI infrastructure and guide vendor integrations behind stable, well-defined platform contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure Success:\u0026lt;/strong\u0026gt; Define success metrics for the AI Platform and continuously measure impact through adoption, reuse, quality, performance, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay Current:\u0026lt;/strong\u0026gt; Stay current on advancements in agentic AI, orchestration frameworks, and evaluation best practices, translating signal into pragmatic product decisions rather than chasing hype.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What You\u0026#39;ll Bring (Core Qualifications)\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 8+ years of product management experience, with meaningful time spent building platforms, infrastructure, or developer-facing products used by other teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Foundation:\u0026lt;/strong\u0026gt; Background in engineering, computer science, or equivalent hands-on experience building and operating complex software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Knowledge:\u0026lt;/strong\u0026gt; Strong systems-level understanding of AI-powered and distributed systems, including LLM-based agents, multi-step workflows, retrieval, and tool calling—sufficient to reason about execution models and failure modes without writing production code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contract Definition:\u0026lt;/strong\u0026gt; Demonstrated experience defining and scaling platform contracts, including APIs, configuration models, versioning strategies, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Standards:\u0026lt;/strong\u0026gt; Proven ability to introduce standards, governance, and quality controls in ways that accelerate product velocity rather than constrain it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Quality Focus:\u0026lt;/strong\u0026gt; Deep appreciation for evaluation, observability, and regression testing as first-class requirements for AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Awareness:\u0026lt;/strong\u0026gt; Experience operating in enterprise, multi-tenant environments where privacy, security, compliance, and auditability are core design constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Empathy:\u0026lt;/strong\u0026gt; Strong instincts for developer experience, including the use of golden paths, tooling, and defaults to drive adoption and reduce fragmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tradeoff Mastery:\u0026lt;/strong\u0026gt; Track record of making hard tradeoffs across latency, cost, quality, and reliability in complex, distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence:\u0026lt;/strong\u0026gt; Exceptional communication and influence skills, with the ability to align engineering, data science, product, and Go-To-Market (GTM) stakeholders around shared platform goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desirable, But Not Required\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with agentic AI frameworks (e.g., LangChain, LangGraph, ReAct-style systems) or standardized tool invocation models (e.g., MCP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with real-time systems such as voice, streaming, or low-latency inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in enterprise SaaS or compliance-heavy domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Location \u0026amp;amp; Inclusion\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; This role is remote and open to candidates located in the United States and Canada only. While visa sponsorship is not available, transfers will be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Diversity, Equity \u0026amp;amp; Inclusion:\u0026lt;/strong\u0026gt; Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer and do not discriminate based on race, color, ancestry, religion, gender identity, sexual orientation, age, or disability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;United States: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Canada: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Toronto (AI/ML technical roles only)\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: center;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Salary, Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Invoca, all new hires in the U.S. receive benefits starting \u0026lt;strong\u0026gt;on day one\u0026lt;/strong\u0026gt; of employment. Our benefits offerings include:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Time Off\u0026lt;/strong\u0026gt; – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Holidays\u0026lt;/strong\u0026gt; – Invoca provides \u0026lt;strong\u0026gt;16 U.S. paid holidays\u0026lt;/strong\u0026gt;, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Benefits\u0026lt;/strong\u0026gt; – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. \u0026lt;strong\u0026gt;Fertility assistance\u0026lt;/strong\u0026gt; is also included.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Retirement\u0026lt;/strong\u0026gt; – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stock Options\u0026lt;/strong\u0026gt; – All employees are invited to share in Invoca’s success through stock options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mental Health Program\u0026lt;/strong\u0026gt;– Well-being support on a broad range of issues is available through our SpringHealth program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Family Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Medical Leave\u0026lt;/strong\u0026gt; – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;InVacation\u0026lt;/strong\u0026gt; – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wellness Subsidy\u0026lt;/strong\u0026gt; – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Position Base Range -\u0026lt;/strong\u0026gt; Salary Range $140,000-$208,000 / plus bonus potential\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DEI Statement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;","departments":[{"id":4112497002,"name":"Product Management","child_ids":[],"parent_id":4112483002}],"offices":[{"id":4098917002,"name":"Canada - Remote","location":null,"child_ids":[],"parent_id":null},{"id":4098916002,"name":"US - Remote","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":15}}